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Case - AirService
Case - AirService
com
AirService
Topic Difficulty Style
Operations strategy Beginner Candidate-led (usual style)
Profitability analysis
The first part describes more qualitative problems and includes open
questions to force the interviewee into thinking about the problem and
possible solutions.
The second part deals with quantitative calculations based on the previous
part. The interviewee should conduct his own calculations and solve the
questions.
Short Solution
AirService has bought too many trucks. Therefore the occupancy rate is lower
per truck, resulting in increasing costs per unit.
Paragraphs highlighted in orange indicate hints for you how to guide the
interviewee through the case.
Client Handling
Luggage Handling
So, main costs arise in the Supplies activity of AirService. The main costs are
the specific trucks required for take-off. Following the pareto principle, the
focus should therefore be cast on the trucks.
III. Focus on the specific trucks for take-offs: what are the
costs?
Possible answers:
Gas
Drivers
At this point the interviewee will ideally ask you for numbers regarding the
respective points of analysis. There is no additional information nor are
there numbers available, how the costs have developed over time.
The gas price, labor costs per worker, absenteeism and passenger number
have remained constant. Let the interviewee think about potential other
variables that could be interesting. Provide upon request the information
that the number of trucks has increased to 25 units due to good relations
with the truck manufacturer resulting in a significantly lower purchasing
price compared to other competitors in other, structurally similar markets.
Interviewee should conclude that occupancy rate of the trucks must therefore
be lower or many trucks remain unused and drivers have more spare time
during their shifts. It looks like AirService has too many trucks. In order to
quantify and test this hypothesis, we will look into numbers in the next section.
5 airports
100.000.000 passengers in total per year
Market share: 20% of total passengers
The interviewee must split the question into several logical and simple steps
to have a structured answer.
= 100.000.000 * 20% / 5
= 4.000.000 / 200
= 60 / 20
=3
The candidate should state an assumption, how long it takes for one
particular truck to handle all the processes it is involved in. Although there
is no right answer to this question, let's assume in the following it takes a
full hour per take-off. It can furthermore be assumed that the take-offs are
distributed equally during the day, so there are no peaks
VI. Conclusion
We have identified that the trucks are the main costs for AirService. We are
considering trucks first (pareto principle).