Professional Documents
Culture Documents
© OESP, 1997
Office of Evaluation and Strategic Planning
United Nations Development Programme
One United Nations Plaza, New York, NY 10017
Foreword
Introduction
● Purpose of the Handbook
● Audience
● Organization of the Handbook
Part One:
Participatory Evaluation: An Overview
Part Two:
Participatory Evaluation
Part Three:
Participation within UNDP
● Participation as a Philosophy
● Participation and UNDP Programming
Part Four:
How to do a Participatory Evaluation
● Framework
● Practical Considerations
● Possible Reactions to the Participatory Evaluation
Process
Part Five:
Training Module ''Money and Mambas''
● Introduction
● Purpose
● Audience
● Format.
● Guide to the Facilitator
Annexes:
Annex I.
● Glossary
Annex II.
Annex III.
Annex IV.
Bibliography
Foreword
Sharon Capeling-Alakija
Director
Introduction:
Experience has shown that participation improves the quality, effectiveness
and sustainability of development actions. By placing people at the centre of
such actions, development efforts have a much greater potential to empower
and to lead to ownership of the results.
The UNDP Office of Evaluation and Strategic Planning (OESP) has been
assessing the value and role of participation as part of its broader effort to
redefine the function and role of evaluation within the organization. During
this process, OESP has had to address several key questions, including:
In its search for answers to these questions, OESP has been experimenting
with initiatives that involve greater participation of programme stakeholders
and beneficiaries. Commonly referred to as "participatory evaluations", these
experiments challenge the traditional way in which development is viewed
and carried out.
Audience
The principal users of the handbook, which has been designed primarily for
UNDP staff, include:
UNDP staff may also want to share this handbook with colleagues who are
interested in applying participatory evaluation techniques to their projects.
Thus, it will also be useful for Government counterparts, project leaders and
consultants who need to have a better understanding of how a participatory
evaluation works and how it fits into UNDP programming.
Part five consists of a stand-alone package developed around the case study
MONEY AND MAMBAS. It describes an attempt at undertaking a
participatory evaluation of a rural water supply and sanitation project and
focuses on the practical aspects of applying participatory evaluation
techniques:
This case study is presented as a training module which can be the subject of
a mini-workshop to introduce staff to the practice of participatory evaluation.
We suggest that this exercise can be accomplished within 3 to 4 hours.
A glossary of basic terms, examples of some of the basic tools that can be
used in participatory evaluations as well as lists of manuals and resource
persons, groups and institutions are presented in the annexes.
Part One:
Participatory Evaluation: An Overview
Evolution of the Participatory Approach
The emergence of what has become known as the participatory evaluation
approach reflects much wider experimentation in development that has been
taking place in various parts of the world since the 1970s. It has primarily
involved development practitioners and social researchers in a wide variety
of fields, e.g., adult education, sociology, rural development, agriculture and
applied research. Only now has it entered the policy-making spheres of large
development agencies.
thus creating the potential for them to transform their environment. Once
considered radical, the work of these authors is gaining increasing
prominence and is credited with critically challenging mainstream thinking
and influencing the development of participatory development.
Participatory Evaluation
Participatory evaluation, a dimension of participatory development embodying many of the same
concepts, involves the stakeholders and beneficiaries of a programme or project in the collective
examination and assessment of that programme or project. It is people centred: project stakeholders and
beneficiaries are the key actors of the evaluation process and not the mere objects of the evaluation.
● It provides feedback for lessons learned that can help programme staff
?to improve programme implementation. A participatory evaluation not
?only looks into the past but also guides projects into the future.
● It helps to ensure accountability to stake-holders, managers and donors
?by furnishing information on the degree to which project objectives
?have been met and how resources have been used. Answers to these
?questions will help programme managers make critical decisions about
?continuing or terminating a project's funding.
The focus on lessons learned is an essential dimension of participatory evaluations. Such evaluations
should help to guide projects into the future by giving stakeholders the tools with which to take
corrective action. In addition, lessons learned should provide donors with the insight and tools to
improve programme delivery and management
As shown in Figure 1, conventional evaluations have been more donor focused and donor driven. The
donor is the key client, providing financial support and defining the TOR for the evaluation.
Participation of project stakeholders in the definition of the TOR is minimal. More often than not, the
evaluation is carried out more to fulfil a management or accountability requirement than to respond to
project needs. An outside expert or evaluator is hired to conduct the evaluation.
The evaluator collects the data, reviews the project or programme and prepares a report. In most cases,
stakeholders or beneficiaries play a passive role, providing information but not participating in the
evaluation itself. The process can be considered more linear, with little or no feedback to the project.
In a participatory evaluation, the role and purpose of the evaluation change dramatically. Such an
evaluation places as much (if not more) emphasis on the process as on the final output, i.e., the report.
The purpose of the evaluation is not only to fulfil a bureaucratic requirement but also to develop the
capacity of stakeholders to assess their environment and take action.
Stakeholders and beneficiaries do more than provide information. They also decide on the TOR, conduct
research, analyse findings and make recommendations. The evaluator in conventional evaluations
becomes more of a facilitator in participatory evaluations, animating workshops, guiding the process at
critical junctures and consolidating the final report, if necessary, based on the findings of the
stakeholders. The process is much more circular, as shown in Figure 2.
Participatory evaluations also call into question the notions that only scientific inquiry provides valid
information and that outside experts or those independent of the project or programme somehow hold the
ultimate truth. Participatory evaluations recognize the wide range of knowledge, values and concerns of
stakeholders and acknowledge that these should be the litmus test to assess and then guide a project's
performance.
While the participatory approach to evaluation poses its own challenges, it has the capacity to empower
recipients. The active participation of stakeholders can result in new knowledge or a better understanding
of their environment. It is this new knowledge and understanding that can enable them to make changes
they themselves have discovered or advocated. Stakeholders feel a sense of ownership of the results
which does not come from an outsider or a donor.
Participatory evaluations breathe life into more conventional evaluation approaches by involving project
stakeholders in all aspects of the evaluation: designing the TOR, collecting and analysing data,
formulating recommendations and making changes in the implementation of a project's activities. In
addition, supplementing more formal methods of inquiry, such as standard questionnaires or one-on-one
interviews, with nonformal techniques can yield richer information than the use of only formal
methods.As a result of the active involvement of stakeholders in reflection, assessment and action, a
sense of ownership is created, capacities are built, beneficiaries are empowered and lessons learned are
applied both in the field and at the programme level, increasing effectiveness. There is growing evidence
that sound, sustainable development requires their participation throughout the development process in
project planning, decision-making, implementation and evaluation.
Tripartite Review
The TPR is a formal, planned, periodic monitoring mechanism for joint
decisions and implementation which is undertaken at least once a year. The
UNDP country office customarily invites all those concerned to participate
in the TPR and sets the agenda for the issues to be discussed. Under a more
participatory approach, a TPR should be undertaken at the project site and
involve stakeholders in joint decision-making and implementation. Project or
programme stakeholders could play a greater role in the meeting, including
its organization and setting of the agenda. Invitations to attend could be
extended to representatives of NGOs, parastatals and the private sector.
In-depth Evaluation
In-depth evaluations may take place during a project or programme
(ongoing), towards or at its end (terminal) or at least two years after it has
been completed (ex-post). An experienced participatory evaluation facilitator
HOW TO DO A PARTICIPATORY
EVALUATION
For some time now, participatory evaluation practitioners have travelled various
highways and byways in search of the best route to useful participatory evaluations.
However, no single map, no universal set of directions or procedures has emerged to
guide the travellers to that destination.
Framework
The following participatory evaluation framework can be incorporated into UNDP
programming arrangements by programme staff and their collaborators, including
government offices, NGOs and community members. It consists of four basic phases:
level far from the day-to-day lives of end-users. It should lay the foundation for a
participatory evaluation that is rooted in stakeholder interests.
● Discuss and decide with end-users which data collection methods have a high
probability of yielding data that are useful and relevant to both outsiders and
insiders.
● Assess the current research skills of the persons involved in the participatory
evaluation and provide training as needed.
● Determine whether or not different methods will be needed for collecting various
types of data. Consider a mix of data-gathering techniques.
● Take into account the prevailing socio-cultural and political climate. Political
instability or geographic distances, for instance, can have a bearing on the
logistics of a participatory evaluation effort as well as on which data collection
methods are feasible. Sensitivity to the socio-cultural milieu, indigenous language
issues, gender issues and cultural diversity, especially regarding cultural minority
groups, is key.
● Negotiate evaluation questions with stakeholders. Workshops for large groups or
field visits to the end-users' workplace or home are appropriate venues for contact.
● Negotiate data collection techniques and provide training as needed. In this phase,
the participatory evaluation facilitator or participatory evaluation team works
● Design appropriate venues for meeting with end-users and working with them in a
participatory manner. Workshops for large groups in which a cross-section of
representative end-user groups can work together are effective for dealing with
evaluations that are multi-level or multi-faceted. For more face-to-face contact,
field visits can satisfy the requirement of gathering data from individual sources or
from small groups working as focus groups.
● Provide thorough instruction or training for participatory evaluation team
members who work as data gatherers. Triangulation, a simple research tool in
which evaluation members confer frequently and regularly to cross-check, verify
and validate the process and data, is an effective strategy to use during the data-
gathering phase.
● Have the participatory evaluation group begin with the problems or evaluation
questions that were originally defined and articulated by end-users. The goals of
this activity are:
●
● to validate end-user experience by using it as the basis for future action plans
rather than using outsider's plans;
● to motivate end-users to find solutions and act on them rather than avoid them;
and
● to promote a sense of self-determination and sustainability through feelings of
empowerment.
Practical Considerations
Resident Representatives, Deputy Resident Representatives, National Programme
Officers and JPOs may be confronted with numerous questions prior to funding a
participatory evaluation or in determining whether or not a participatory evaluation is
appropriate.
Participatory evaluations may take place during the course of a project (usually at its mid-
point), towards or at the end, or a significant amount of time (e.g., two years) after a
project has been completed.
Sufficient time should be allowed for pre-planning and setting the stage in the field with
the various stakeholders. The commitment of all stakeholders is critical to a participatory
evaluation and adequate time must be allocated to develop relationships of trust and an
understanding of what participatory processes entail. This could be done in two phases.
Phase one could include setting the stage and defining, with the stakeholders, the
parameters of the evaluation. The second phase could involve the analysis of findings and
proposed changes.
What Are the Role and Key Skills of a Participatory Evaluation Facilitator?
Hiring (done by UNDP) a knowledgeable participatory evaluation facilitator is critical to
a successful participatory evaluation. Not all evaluators know about or are trained in
participatory methods and techniques.
● listen
● guide and facilitate discussions, helping the group to ask key questions
● encourage trust
● delegate tasks and responsibilities
● plan actions to help bring together the viewpoints of various stakeholders
● create an environment of sharing and reflection.
The facilitator must act as a catalyst or stimulator, managing the evaluation without being
seen as directing it.
the spirit of collaboration and interaction between and among different stakeholders
throughout the course of project or programme execution. However, not all projects or
programmes have been designed with participation in mind. Nevertheless, it is never too
late to build in greater consultation with all stakeholders through field visits and
monitoring trips or during TPRs. Consulting before taking decisions is an important step
towards achieving greater participation in decision-making, in implementation and in the
benefits of development actions. The level and degree of stakeholder participation will
depend on a number of factors:
If the evaluation process is to be meaningful, then at the very least, stakeholders should
participate in defining the parameters of the evaluation, analysing the findings and
proposing solutions. Their involvement in the collection and analysis of data may depend
primarily on the availability of time and resources. Ideally, the evaluation report should
reflect the findings, concerns and recommendations of stakeholders. Where more
conventional evaluations are carried out, external evaluators should share their findings
with the stakeholders to ensure that recommendations are appropriate.
"I must confess that I was very skeptical about this participatory evaluation thing at first.
But I have been surprised at how well it has worked, and I can see that my staff have
benefitted. Their relations with the community will be better. We all have a better
understanding of the project as well as other issues concerning water in the
communities."
The National Programme Officer or Junior Professional Officer (JPO) plays an important
role in assessing the levels of understanding and commitment that exist concerning
participatory evaluation and what such an evaluation would entail in terms of stakeholder
participation. Often they will be responsible for defining the initial TOR with the
participation of stakeholders. Part of the job of National Programme Officer, JPO,
Resident Representative and Deputy Resident Representative will be to promote a better
understanding of the benefits of participatory approaches, such as capacity-building,
greater ownership of results and more effective programming.
For participatory evaluations, it is critical that the TOR provide as much flexibility as
possible.
Since the stakeholders play a key role in defining the parameters of the evaluation, the
TOR should help to launch the evaluation process without any second guessing of the
issues that the stakeholders will place on the table. Thus, consideration should be given to
holding a number of workshops with the key stakeholders:
The TOR for the evaluation should address issues such as:
● project context
● purpose of the evaluation
● proposed methodology
● preliminary identification of the stakeholders
● an evaluation strategy that outlines the various of the evaluation, such as a
planning workshop, data collection, analysis of data, and a feedback session
● duration of the participatory evaluation exercise as a whole and estimates of the
time required for each phase
● composition of the evaluation team and specification of the expertise required
● responsibilities of the consultants
● resources required.
The initial TOR should be prepared with the participation of key project or programme
stakeholders. The specific issues that will be examined by the stakeholders, however,
should be left for the first phase of the evaluation exercise once a participatory evaluation
facilitator has been identified.
But is this really learning? At its most fundamental level, the participatory evaluation
approach is investigative and educational. It is about systematically involving the least
powerful, least visible and least assertive actors in evaluating development efforts
devised on their behalf. Drawing on their experiences and views exposes the true nature
of the problems as they see them and engages them in a process of creating and
articulating viable solutions to those problems.
The evaluator assumes the role of facilitator, who works to promote learning moments.
The approach supports end-users in their efforts to confront, analyse and find solutions.
Involving end-users means patiently waiting for their questions to emerge, but the wait
can reap long-lasting benefits. Tapping their knowledge and using it to determine future
plans can promote sustainability. Such evaluations can be empowering for both the end-
users and the evaluation facilitators.
The poignant words of a Mayan woman from Guatemala who was involved in a United
Nations-sponsored participatory evaluation demonstrate the value of participation:
"I didn' t think my simple words would be important. I didn't think your big bosses would
accept them. But I know that without my words you would not understand our reality.
You have made me think that what I think in my head is worth the time. You have made
me remember what I had forgotten to think about."
TRAINING MODULE
INTRODUCTION
The case study described in this training module is based on UNDP's effort to
conduct a participatory evaluation in an actual country setting. Participatory
evaluation, an innovative approach to evaluation, can contribute to
sustainable development by involving key stakeholders in assessing
programmes and projects from their perspective. Involving stakeholders at all
levels of evaluation can lead to more comprehensive assessments of
development and can effectively draw upon beneficiary views and opinions
to redirect development planning.
Purpose
The module is designed to:
Audience
This training module targets UNDP personnel, especially Assistant Resident
Representatives, junior-level personnel and programme officers. Other
government or non-governmental groups or agencies involved in UNDP
programme and project planning, implementation, and monitoring and
evaluation are also included.
Format
The case study format used in MONEY AND MAMBAS actively involves
trainees in discussions and analysis of participatory evaluation theory and
practice. Working through the case study helps trainees to understand events
that supported and worked against the participatory evaluation exercise. All
factual details and names of individuals involved in the case study have been
Workshop Activities
The module, which has been designed to help groups to analyse the pros and
cons of participatory evaluation during a single training session, is organized
for a three-to-four-hour time frame but can be adapted to meet specific needs.
Below is a suggested schedule with approximate times for each activity.
● Facilitator divides the group into small groups-no more than 5 persons
per group.
● Facilitator instructs groups to discuss questions related to parts 1 and 2
of the case study ("Questions for Group Work" are included following
the text of the case study).
PART 1.
The project chosen was called "Rural Water Supply and Sanitation". Its
purpose was to supply water to homesteads in rural areas, to provide training
in health and hygiene and to construct latrines.
The project appeared to have the right characteristics: during its design, there
had been an effort to involve the people and when it was submitted to the
programme approval committee in New York, the presenters had emphasized
that it was aimed at the poor in rural areas and that it was built on community
participation. Project work had started in 1990 and was scheduled for
completion at the end of 1995. In addition, an evaluation was planned for mid-
1994. Hence, the timing and subject appeared to be right.
PART 2.
One snag has already emerged. The TOR seem to be a problem. It seems that
Claus and Karl (alleged participatory evaluation "specialists") insist that
stakeholders determine the questions to be asked in a participatory
evaluation. A novel and noble idea-but too time-consuming. I wonder about
this participation fetish. Haven't we hired them to do the evaluation?
Claus's thoughts:
I am concerned, to say the least. UNDP does not seem to really know much
about the participatory evaluation nor do they seem interested. Frankly, the
apparent lack of genuine buy-in expressed so far tells me they are not
interested because this "was not their baby".
My meeting with Richard revealed that no one has been invited to Workshop
I, which begins in three days. Richard seems to have an exclusive invitation
list which includes certain beneficiaries and excludes others. He has
excluded his mid-level and field staff. What will it take to convince Richard
that all stakeholders need to be represented? Four months in the planning
and I feel like I'm talking to myself. I wonder if anybody in the country office
or the Rural Water and Sanitation Department took the time to read the two-
page briefing note on participatory evaluation and the TOR detailing the
evaluation exercise that were sent ahead of my arrival. I have strong doubts.
Richard's thoughts:
This participation idea seems good. The way I see it, these Claus and Karl
fellows are participatory evaluation experts being paid to carry out the entire
evaluation. They are responsible for all the main aspects and for the final
recommendations and writing up the report. My staff participates by helping.
Claus wants all stakeholders to be involved from the start. How unrealistic
this man is. Surely, only trained evaluators should collect the data. Don't
these fellows get paid enough to handle everything?
Claus's thoughts:
As if all of these setbacks are not enough, the Resident Representative
informed me that neither he nor his deputy will attend Workshop I, but he
will send his programme officer. UNDP's noncommittal stance and Richard's
misunderstanding of participatory evaluation put the effort into question.
Most disturbing are the differences Richard and I have regarding stakeholder
involvement. How could Karl and I have so wrongly assumed that everyone
would jump on our bandwagon? Maybe we should have spent more time
sensitizing people to the value of participatory evaluation?
Despite the initial confusion, Workshop 1 started promptly a few days after
Claus's arrival. The usual official welcomes and introductions were led by
Richard Kosi. The 24 participants in attendance included 16 women and 1
Community Water Committee leader, representing programme beneficiaries;
one Ministry of Health representative; one UNDP representative; three
participatory evaluation facilitation team members; and the senior engineer
of the Rural Water and Sanitation Department and his deputy. The group
focused quickly on the purpose of the evaluation and generated the first
important list of evaluation concerns.
The issues brought the participatory evaluation into sharp focus from the
beneficiaries' point of view. The women's group was particularly animated
and articulate. They more than anyone else grasped the participatory
evaluation idea. The Rural Water and Sanitation Department's Senior Water
Engineer and his staff did not participate in the lively discussions of the small
groups. They did an excellent job of holding themselves aloof from the
exchange of views.
Claus's thoughts:
Given the aloofness of the Rural Water and Sanitation Department chief
officer and staffers, it appears that the process is either of no interest to them
or it may appear threatening. Could I have been wrong about everyone's buy-
in for the participatory evaluation? Do they fear that it may probe sensitive
management issues that could put them in a bad light? Why aren't water
Claus, Lane and Didi led the group through a discussion about important
participatory evaluation steps, including data-gathering techniques,
recording data and basic data analysis. At the day's end, Richard mentioned
another problem. He announced that tomorrow's workshop session must end
early to accommodate participants residing in the countryside. The rushed
schedule, although a considerate logistical decision, could potentially
sabotage the participatory goal of stakeholder involvement in planning the
participatory evaluation.
Claus to himself:
A new understanding and interest in participatory evaluation seemed to
emerge today. Almost everyone seemed more comfortable with the concept
and with each other. Perhaps the evaluation sketch that Lane and I enacted
yesterday contributed to this new attitude. Everyone had the chance to
comment on what should be evaluated. There is less skepticism and more
enthusiasm in the air. Tomorrow, I leave Eland. Karl and I will return four
weeks after data have been collected. It is all in their hands now.
PART 3.
In the interim, Lane and Didi conducted the data-gathering phase. All data
were collected by Lane and Didi, who did not include other stakeholders
although their inclusion had been agreed upon in Workshop 1. It seemed that
villagers who represented communities in Workshop 1 and drew up the list of
questions reverted to the traditional role of question-answerers, not question-
makers, during the data-gathering phase instead of collecting information
and asking questions that had been identified during the planning workshop.
When Karl and Claus returned to Eland to review and analyse data, they
learned that only 22 water schemes had been visited, which meant that only
200 beneficiaries had been interviewed. This figure was well below what had
been planned. Group interviews, and not the individual interviews that had
been planned originally, had been conducted.
Karl to himself:
When I first saw the data, I strongly doubted its quality: not enough water
schemes had been included; many interview reports lacked valuable
responses; and the group format may have compromised the reliability. It
was evident that Lane and Didi did not have sufficient background in
working with empirical data and, worse, Claus and I had failed to give them
sufficient long-distance support. Do we go ahead anyway?
Karl to Claus:
So much for participatory decision-making. The decisions that were
originally made and agreed upon by the group have been changed in our
absence. Is there some hidden agenda here that we are not part of? Whose
participatory evaluation is this anyway? Is this what is meant by "sharing
control" in participatory evaluation? Who wants to control what for what
purpose? What about the women? Will it be men who speak for the women
again?
End-users:
We object! We object to that conclusion! The Ministry of Health design is no
good for us! We want latrines with walls that allow for air flow and let in the
light. In the Ministry of Health design, the pit is far too deep and the walls
collapse because of imprecise site and soil specifications. Worst of all, the
latrines are dark and wet-perfect housing and nesting ground for the
venomous mamba snake! Let's see you share your latrine with a mamba!
You think the mamba snake is the worst problem? Not so! The problem has
nothing to do with mamba snakes but has everything to do with not being
able to retain good staff. The Rural Water and Sanitation Department is not a
government ministry with an official budget. The Ministry of Finance
classifies us as an externally funded project dependent on donor offerings.
Our economic uncertainty undermines any long-range planning and does
little to boost staff morale. In short, we cannot attract or retain the best
technicians, much less technicians with a sensitivity to rural villagers. Now,
that is the problem.
Clearly, end-users saw the threat and fear of mamba snakes in the pit latrine
as the major problem while the Rural Water and Sanitation Department saw
money and personnel as the main issues. The discussion continued:
Traditional Chiefs:
All problems would be solved if the Rural Water and Sanitation Department
would work more closely with the traditional power structure through which
we exercise authority. All coordination and entry into community affairs
should go through us. This is strictly a problem of what happens when you
bypass traditional authority.
Various voices:
No, we reject that idea. We object! Yes, we do need closer coordination
between Rural Water and Sanitation Department field activities and the
community groups. Training would be a good place to begin, and maybe the
Chiefs should be the first to be trained. That's right. The Chiefs need
training!
Chiefs:
Chiefs could be encouraged to attend training. Just offer incentives for our
time.
Various voices:
We protest, protest, protest...!
End-users:
Why do Chiefs need incentives? Isn't being a chief incentive enough? Why
should Chiefs be paid to take part in training that they need to do their job?
Others don't get any incentives. We don't get incentives, yet we give of our
limited time to attend Water Committee meetings and even these workshops.
Chiefs:
If the Rural Water and Sanitation Department wants to reach the Chiefs and
work with the community through us, it needs to learn to work through
channels it does not normally work through. We would be more likely to
come if we were invited to training via the King's offices, our traditional
power structure. The money is not the issue.
Workshop participants spoke frankly and openly and challenged each other
on important issues. The participatory evaluation facilitators had hoped that
the final session would result in conclusions and recommendations for future
action. This was not accomplished. Facilitators found that the exercise had
generated more data and information than was expected and the final session
did not allow for a thorough discussion of all issues. Yet four clear action
points were identified by the group: (a) the need for user designed latrine
construction; (b) improved community training for water committees; (c)
improved Rural Water and Sanitation Department-community coordination;
and (d) improved relations with traditional power structures.
After the workshop, plans for the facilitation team's remaining days in Eland
were made. The team produced a draft of the final report and circulated it to
the Rural Water and Sanitation Department and UNDP for initial comments.
Commitments were made by both offices to collaborate on the translation of
the report's summary and its circulation to the participants in both
workshops.
Most revealing to Karl and Claus were the lessons learned by their Eland
counterparts:
benefited. I believe their interaction with the communities they serve will
improve. We all have a better understanding of the project and a new
appreciation for the value of soliciting stakeholder input.
Lane:
What a tremendously satisfying experience! The participatory evaluation
often seemed like a logistical nightmare, but it was a revelation to me. Even
after 15 years working on water issues, I was struck by the articulate
precision with which women end-users pinpointed critical water issues that I
had overlooked.
My favourite problem was the one asking that Water Committee members not
drink beer before their meetings.
Didi:
I was amazed at how much I learned about my country. I travelled to rural
areas to see women in their natural surroundings. I was most amazed to find
that the subject of water provided the entry point for discussion of community
problems. Despite the Rural Water and Sanitation Department's many
accomplishments, the crucial problem was simple: water containers had too
small an opening, which precluded cleaning and encouraged algae growth.
We learned that sanitation problems need to focus on water collectors. While
visiting the homesteads, I often saw that kids, the chief water collectors, had
the dirtiest little hands!
PREPARATION ISSUES
PROCESS ISSUES
ACTION ISSUES
1. In your view, what actions might the UNDP country office take after
its involvement in the participatory evaluation?
2. What can be surmised about future actions of the various groups
Annex I.
Glossary
Annex II.
A SAMPLING OF TOOLS FOR PARTICIPATORY EVALUATIONS
Over the years, many tools and manuals have emerged that have contributed to the growing recognition
of participatory evaluation as an evolution in, and a valuable alternative to, conventional evaluation
methods. While the stages in undertaking a participatory evaluation can be clearly delineated, there is no
one model, recipe or tool for such an evaluation. This flexibility has allowed the approach to grow and
evolve.
The tools used depend, of course, on the nature of the project, the context and the stakeholders. Since
each project setting is unique, different tools will be required, based on the particular political, cultural,
economic and social characteristics of the project. Such tools can be used independently or in
combination.
It should also be noted that the use of participatory evaluation methods should not preclude the use of
quantitative methods. In fact, depending on the initiative, it might be beneficial to combine various
methods and approaches. It is the responsibility of the experienced participatory evaluation facilitator to
determine the most appropriate tools, depending on the context and nature of the evaluation.
Some of the most common tools are described in this section. For further information on how to apply
them, a list of key manuals is also provided.
Beneficiary assessment
A beneficiary assessment involves the participation of beneficiaries in evaluating a planned or ongoing
development activity and builds on the experience of participant observation. Assessing the value of an
activity as it is perceived by its principal users, this tool seeks to provide a context for quantitative data
by letting beneficiaries' voices, values and beliefs be expressed. Methods include direct observation,
conversational interviews, and participant observation, which involves the protracted residence of an
outsider in a community for a period ranging from several weeks to two or three months. These methods
should be used by an experienced observer and inquirer.
"The fishermen are less exploited if they deal with the cooperative, yet none of them are conscious of
this, owing to the anticooperative campaign carried out by the intermediaries (many of whom are also
fishermen). The majority of the active (cooperative) members are not individuals who are conscious of
the advantages of cooperativism but fishermen who do not get along well with the intermediaries. On the
other hand, many nonmembers give preference to the intermediaries in order to maintain ties of family
or friendship.
There exists misinformation about the actual prices (offered by the cooperative for fish) such that none
of the nonmember fishermen can say exactly what this price is. The notion that the fishermen have... is
that the price is lower than what the intermediary pays, whereas the price of the cooperative is 20%
higher than the price of intermediaries. This error is daily reinforced by the intermediaries. The
anticooperative mentality is such that the fishermen do not believe that the cooperative is paying a
higher price when they are informed that this is indeed the case".
As a result of the information from the participant observation, the local manager of this Bank-supported
fishing cooperative instituted a comprehensive new promotional campaign to educate the fishermen
about cooperativism, took steps to replace a cooperative administrator seen by the fishermen as cold and
uncommunicative, and redistributed profits to the fishermen, thus redressing one of their major
grievances.
Focus group
A focus group brings together a representative group of 10 to 15 people, who are asked a series of
questions related to the task at hand. A facilitator guides discussion. Focus groups, which draw from
local experience and traditions and provide local insight, are useful in project design and in assessing the
impact of a project on a given set of stakeholders. While focus groups are commonplace among North
American advertising agencies, they are being used increasingly in the field to validate project designs or
help to assess project performance.
Seasonal calendar
This calendar uses visual representation to help to identify events that occur seasonally. It is useful for a
wide range of projects and activities (planting, harvesting, identifying seasonal health risks, seasonal
transmission of HIV). It can also highlight such constraints as drinking water availability, drainage
blocks, labour availability, food intake, etc. A seasonal calendar can be created on the ground using
stones, sticks or leaves or on paper.
LFA is used by many donors as a planning tool to summarize the activities, results and verifiable
indicators related to each objective of a project. For project evaluations, the LFA will usually be a key
source of information referred to by the stakeholders since it contains a summary of the purpose of the
project and its expected results. The verifiable indicators will also help stakeholders to measure the
degree to which project results have been achieved. It is important to review the LFA with project
stakeholders to ensure that the indicators are still valid.
jobs created in
these sectors.
Semi-structured interview
A semi-structured interview, which is less formal than a structured interview, allows for conversation
and the reciprocal transmission of information. Preparation usually involves outlining the broad areas of
inquiry, leaving specific questions to be formulated during the interview itself.
In her book, Participatory Program Evaluation, Judi Aubel highlights a series of questions that were part
of an interview guide for community health nurses in Gambia and Sierra Leone. As she points out, the
questions should be sequenced with the easier questions coming first and less intimate questions coming
before more personal ones. The questions are open-ended and seek to collect in-depth information on
people's attitudes, opinions and knowledge. This allows the interviewer the time to gain the confidence
of the person being interviewed. The questions should also be kept simple.
The following are some of the questions that were used in an interview guide for Community Health
Nurses:
1. What was your role in the Nutrition Education Pilot Campaign (NEPC)?
2. What was the role of the Mothers' Committee in the program?
3. To what extent did they assume that role?
4. Did you receive your fuel subsidy?
5. Was the fuel given adequate for carrying out your NEPC activities?
6. What was your role in monitoring the NEPC activities?
7. Were you trained on how to monitor the NEPC activities?
8. What information did you collect in the monitoring?
9. How frequently did you monitor the activities?
10. Did you encounter any obstacles in monitoring the activities?
11. What did you do with the information provided?
Source: Judi Aubel, Participatory Program Evaluation: A Manual for Involving Program Stakeholdersin the Evaluation
Process, CatholicRelief Services, 1993:38.
Social mapping
This tool, which can be used at various stages of a project, involves community members in drawing
maps of community structures, institutions, associations and resources on the floor, ground or paper.
Mapping can provide insight into the interactions or lack thereof within the community, the resources
that are available and access to them.
When men were asked to map their village, they showed their village as a network of roads and services
used by them. They showed the official residences of the chief and chairman, the cotton trees where the
different clans met. As for the location of the school and hospital its proximity to the village did not
seem to be of concern. It was suggested that wells be located near each of the village clans.
When women were asked to map their village, they saw it through their own lenses. Women pointed to
the areas where they collected water and fuel and worked in the fields. Their attention was focused more
on the village per se than the outlying regions. The women specified specific houses inhabited by village
leaders. The women suggested that the hospital and school be located near the village with the well at the
center of the community for the greatest benefit of all.
Social mapping can highlight different perceptions of one's social environment. What is important to one
group may be less important to another. For that reason, it is critical that stakeholders are well
represented and come from a cross-section of the community.
Testimonial
A testimonial records a person's thoughts, feelings and experiences in the first person narrative style. It is
a way of learning about a project or its impact through the voices of participants and stakeholders.
Testimonials can help to reveal the degree of empowerment, the way in which income is used, how
decisions are made or issues tackled. They can also help to corroborate other sources of data and
information and provide a more personal insight into a project's achievements. Usually testimonials are
taped and played back to the participant.
Sample Testimonial:
Ms. Mosammat Jainab Bibi, the Manager of the Shahapur Bittaheen Women's Cooperative Society in the
district of Jamalpur, Bangladesh, joined the Cooperative Society in 1984 as a Manager. She is involved
in paddy-husking and poultry-rearing activities. She received training on Members Education, cow
rearing and poultry. She is also attending the Manager's Training regularly.
"I joined the Society in 1984. Mr. Tara, the local upazila official had distributed 15 wheat feeding cards
among 15 vulnerable female villagers. One day he told to mobilize another 15 women to form a society.
We did it and he helped us to form a BRDB society. We deposited Tk.1 per week as savings. We were not
united then. We did not know each other. When the other 15 women joined us we held a weekly meeting.
We continued it and Mr. Tara would also attend. We generated a little fund and Mr. Tara and we
deposited it at BRDB office. With our consent he formed a BRDB society for us. We deposited Tk.1 or 2
as savings in 1984. We did everything by ourselves like raising savings, depositing them at the bank,
issuing verity vouchers, taking receipts from bank etc. We registered our society on 30.3.85. It is nearly
7 or 8 years that we have been running our society....
We take a loan every year and husk paddy which provided us with some profit. We spend a little of that
for education of our children. Previously, the Railway School was completely reluctant to admit our
children. The directors of BRDB asked us once: "How many are you?" We answered we were 46. They
replied that means at least 46 children and advised us to go and admit our children in the Railway
school and gave us hope that they would help us. We went there, the teachers were in panic. We asked
them: "Why do you not want to admit our children-because we are poor? Since we have no clean
clothes? Why do you admit rich children?" Then the teachers agreed to admit our children.
They told us to pay Tk.10 for each boy or girl as an admission fee. We had protested earlier but realized
very soon that we had to pay Tk.10 because it was compulsory for everyone. They gave us 7 days to
collect the money. We collected the money and admitted our children in the school. That's how we
overcame the problem...We cultivate fish collectively.. We have no pond but we requested one old man to
provide us with his pond for fish culture. "We will cultivate fingerlings or young fish in your pond. We
will sell the fish after 2-3 months regularly and the rest will be yours", we said. We took the pond under
this condition and we earned Tk.880 in 2 months. We have been cultivating fish for 5-6 years and earn
Tk.500-600 each 2-3 months. We maintain the pond and take care of it, catch the fish and sell them. We
do not get the help of any men. We have utilized our training fully."
The above excerpts of a dialogue were part of a broader evaluation exercise of a training component of a
Bangladeshi project. The dialogue method was used to complement and enrich the quantified data
obtained through the interview questionnaire, case studies and file review.
Soil Loose, deep red soil Sandy soils and small Shallow sandy soils
patches of red soils rocky in most parts
Food Crops Maize, beans, pigeon Maize, beans, a lot of Maize, beans, peas,
peas, bananas sore pigeon millets, bananas, fruits
fruits, bananas
Achievements (Last 5 Soil conservation, tree Soil conservation, Some soil and water
Years) planting, water water development, conservation
development - wells, dams
roof catchment
Source: National Environment Secretariat. Participatory Rual Appraisal Handbook: Conducting PRAs in
Kenya,1991:21
Transect walk
A transect is usually a straight cut through the community. A transect walk involves walking through a
community with the local people. It seeks to cover all major ecological, production and socially stratified
zones of that community and usually includes observation, asking questions, pointing and discussing
what is being seen-zones, land, vegetation, local markets, community service centres, schools-and
mapping the areas.
Venn diagram
A Venn diagram, of usually circular areas, can be used to look at relationships within institutions or
relationships between the community and other organizations. It illustrates different participant
perceptions of access to resources or of social restrictions, for example. Circles of various sizes are cut
out of paper and given to participants, who are then asked to allocate the circles to different institutions,
groups or departments. The larger the circle the more important it is. The circles may overlap, showing
the degree of contact between institutions or groups.
Participants from headquarters and the regions were asked to identify the different institutions,
associations and target groups related to their project. Participants were asked to select circles of
different sizes to represent the importance of an institution or group. It was noted that the headquarters
staff located in Islamabad mapped a wide range of institutions with which they maintained contact:
donors, regional research agencies, private businesses. Provincial staff closest to headquarters had less
knowledge of international linkages yet knew of many linkages, such as the research agencies, farmers
and different private-sector groups. Those most remote showed even fewer linkages and less interaction
with other institutions.
In barrack, one of the villages, the following indicators were used to distinguish levels of wealth within
the village:
III 40, 31, 26, 25, 23, 16, 7, 4, 2, • tenents of small land parcels
30, 24, 15, 1
• hired labourers
firewood/charcoal
-hired labour/maids
Source: F.T. Banlina Ly Tung, "Farm Experiences of Wealth Ranking in the Phillippines: Different
Farmers Have Different Needs" in "Special Issues on the Application of Wealth Ranking", RRA Notes,
no. 15, International Institute for Environment and Development, May 1992: 48-50.
Wealth ranking
Wealth ranking uses the perceptions of villagers or the local population to rank households within a
village according to wealth. The local population is involved in listing the criteria to identify the poor
and those who are better off. What emerges is a set of criteria that in the eyes of the local population
indicates what constitutes poverty or wealth. The results can and are many times at odds with
conventional methods of classifying people solely according to income. For example, in a small village
in India, when villagers listed 30 criteria for identifying the poor, land ownership was only one of the
variables. Villagers viewed a widow who had land but could not cultivate it as poor whereas Indian
planners did not consider her to be poor.
ZOPP in Action:
The following diagram shows ZOPP in action. Pieces of paper in various sizes and colours have been
prepared in advance. The different shapes represent different ideas, priorities or themes which can then
be reorganized easily on a blackboard. Participants will use a few words to describe their idea on the
piece of paper. ZOPP can be used in evaluation to brainstorm over the key areas of evaluation, indicators
of assessment, and roles and responsibilities for data-gathering.
development.
2. Participatory Program Evaluation: A Manual for Involving Program Stakeholders in the Evaluation
Process
Author: Judi Aubel Catholic Relief Services, Senegal, December 1993. Available through PACT,
New York.
Basing her work on experiences in Africa, Asia and Latin America, the author details the various
steps involved in participatory evaluation and draws examples from field experience.
3. Partners in Evaluation: Evaluating Development and Community Programmes with Participants
Author: Marie-Thérése Feuerstein MacMillan Education Ltd., London, 1986.
This pioneering work offers a thorough step-by-step approach to participatory evaluation.
Excellent graphics and drawings accompany the text. A must-read for participatory evaluation
facilitators and others interested in participatory evaluation.
4. Participatory Evaluation: Tools for Managing Change in Water and Sanitation
Author: Deepa Narayan
World Bank Technical Paper no. 207, The World Bank, Washington, D.C., 1993.
This paper provides policy-makers, managers and planning and evaluation staff with information
about participatory processes and indicators that can be used to involve stakeholders in
programme evaluation.
5. Poverty and Livelihoods: Whose Reality Counts?
Author: Robert Chambers
Division of Public Affairs, United Nations, Development Programme, New York, 1994.
This policy paper, commissioned by UNDP for the World Summit for Social Development
(Copenhagen, March 1995), presents a new paradigm for assessing the realities of poor people
and deciding what needs to be done.
Annex III.
WHO'S DOING WHAT? ORGANIZATIONS SUPPORTING
PARTICIPATION
Various donors and organizations have been experimenting with the concept
of participation for a number of years. For some, participation is not simply a
technique or approach to be applied at different stages of the project cycle; it
is also a philosophy about how development is approached and implemented.
1970s, initially through the Rural Organization Action Programme and Small
Farmer Development Programmes and in the 1980s through the People's
Participation Programme, which aimed at promoting self-managed and self-
reliant groups at the community level.
(Lineberry, 1989).
the ability to influence and manage change within their society". The
promotion of participatory approaches and empowerment of people are key
intervention points for UNDP activities. Establishing close partnerships with
NGOs, community-based organizations (CBOs) and other civil society
groups is an essential element of external support. This builds on earlier
efforts to promote regional and global programmes that seek to promote
participation at the grass-roots level.
World Bank
The World Bank defines participation "as a process through which
stakeholders influence and share control over development initiatives, and the
decisions and resources which affect them". A Learning Group on
Participatory Development, established four years ago with representation
from all the Bank's departments, has led the Bank to adopt an action plan that
advocates greater stakeholder participation in all aspects of the Bank's
operations. Participatory development is increasingly being looked at as
essential for achieving greater efficiency and sustainability in Bank
operations. The recent World Bank Participation Sourcebook provides an
overview of the Bank's experience as well as methods and tools that enable
the poor to participate. The Bank has also piloted several beneficiary
assessment and stakeholder evaluations and supported participatory
approaches in Bank operational activities.
World Neighbors
World Neighbors is a small development agency with an overall budget of
$3.2 million supporting programmes in approximately 22 countries that seek
to "strengthen the capacity of marginalized communities to meet their basic
needs". World Neighbors has been interested in participatory development
and evaluation since the 1980s and published its own handbook on self-
evaluation. More recently, World Neighbors has been concerned with
strengthening its ability to learn from its experience, particularly in terms of
Annex IV.
RESOURCE PERSONS, GROUPS AND INSTITUTIONS
The following individuals, groups and institutions provide training, research
and publications related to participatory evaluation as it is discussed in this
handbook.
Oguz Baburoglu
School of Business Administration
Bilkent University
P. 0. Box 8
06572 Maltepe
Bilkent, Ankara, TURKEY 06533
TEL: (90-31) 2-266-4164
FAX: (90-31) 2-266-4985
E-mail: babur@bilkent.edu.tr
E-mail: remy-beaulieu@acdi-cida.gc.ca
Hillel Efrat
Kibutz Industries Association
P. O. Box 400012, Tel-Aviv 61400
E-mail: jajmb@gallup.hsrc.ac.za
Katajanokanlaituri 6B
00160 Helsinki, FINLAND
TEL: (358-9) 615-9911
FAX: (358-9) 693-8548
E-mail: wider@wider.unu.edu
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