ICRES Employee Gurugram Handbook December 2021

ICRES Employee
Handbook
Gurugram
Table of Contents
 What is ICRES?...............................................................................................................................................................3
 Capgemini Gurugram Offices........................................................................................................................................5
 ICRES Workplace Services Organization....................................................................................................................7
 ICRES Offerings..............................................................................................................................................................7
 Workplace Services.........................................................................................................................................................8
o
Ally Workplace Services Assistant.....................................................................................................................8
o
Stationary Requests...........................................................................................................................................11
o
Workplace Services: Escalation Matrix - DLF.................................................................................................13
o
Food and Beverage Services.............................................................................................................................14
o
Food and Beverage Services: Escalation Matrix - DLF....................................................................................16
 Transport Services.........................................................................................................................................................17
o
Transport Services.............................................................................................................................................17
o
Transport Services: Escalation Matrix..............................................................................................................18
 Seat Management and Automation Services..............................................................................................................21
o Seat Management: Escalation Matrix...............................................................................................................22
 Health, Safety & Environment.....................................................................................................................................23
o Health & Safety – Physical and Psychological Well-being..............................................................................24
o Health & Safety Initiatives – How Can You Contribute?.................................................................................24
o Health & Safety – Incident Reporting Procedure.............................................................................................25
o Health, Safety & Environment: Escalation Matrix...........................................................................................26
 Physical Security Services.............................................................................................................................................27
o
Physical Security- SOS ‘FM Help’...................................................................................................................27
o
Physical Safety & Security Services.................................................................................................................28
o
Workplace / Women Safety Guidelines............................................................................................................28
o
Secure area / ODC awareness:..........................................................................................................................30
o
ID card Management.........................................................................................................................................30
o
Material Management.......................................................................................................................................30
o
Clean Desk Policy.............................................................................................................................................30
o
Fire Safety and Evacuation procedures.............................................................................................................31
o
Emergency Evacuation:....................................................................................................................................31
o
Contacts in case of emergency..........................................................................................................................32
o
Physical Security Services: Escalation Matrix - DLF.......................................................................................33
 Transport Services - FAQs...........................................................................................................................................34
 Workplace Services - FAQs..........................................................................................................................................34
 Seat Allocation and Movement - FAQs.......................................................................................................................35
 Health, Safety & Environment - FAQs........................................................................................................................35
 Physical Safety & Security Services - FAQs...............................................................................................................35
 ICRES HUB Page..........................................................................................................................................................37
Company Confidential. © 2022 Capgemini. All rights reserved. ICRE

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What is ICRES?
ICRES stands for the India Corporate Real Estate Services portfolio. This function manages all aspects of our workplace
ecosystem such as cleaning services, building and campus maintenance, security, transportation, food and beverage, health and
safety etc.
(Click on the icon to watch the video on ICRES Portfolio)
Home Page
Company Confidential. ICRE

© 2022 Capgemini. All rights reserved.
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DLF Office
Capgemini Technology Services India Ltd.
14th & 15th floor DLF World Tech Park, Block A2 at IT/ITES of M/S DLF Ltd. SEZ Silokhera Village Sector 30,
Gurugram, Haryana 122002 India. Tel: +91 124 6179000
 We are based out at special economy zone which has approx. 21 million Sqft. Area
 Site is equipped with the round the clock multi-level security features like :-
o CCTV Camera
o Access Barriers
o Handheld Metal Detector
o Door Frame Metal Detectors
o Physical Security
o DLF has provided multi-level parking till basement 3 as well as parking for visitors.
 The Center has big sports arena which includes basketball court, Valley Ball, Cricket, Lawn Tennis, & TT facility.
 Captive Power Generation - Clean fuel-based Cogeneration Power Plants
 Rainwater harvesting pits installed across World Tech Park
 Solar panels installation on roof top of building- Work in progress
 Zero discharge of wastewater - 100% recycling through the centralized STP of 600 KLD - processed water used in
cooling towers and for horticulture
Strategic Location
 Direct access from NH8.
 5 minutes’ drive from DLF Cyber City.
 15 minutes’ drive from the Airport
 Easy access from South, Central & Western Delhi through NH-8.
 In close proximity to Shopping Malls, Luxury Hotels (Westin, Crown Plaza etc.)
 10 minutes from Metro stations – Huda City Centre & IFFCO Chowk
 Residential catchments in the vicinity
Home Page
ICRES Workplace Services Organization

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Workplace Services
Sahil Sighat Sulata Hosadu

ICRES Workplace Services ICRES Workplace Services
Head, Gurugram Head, India
sahil.sighat@capgemini.com sulata.hosadu@capgemini.co
m
9999017658
9820413293
ICRES Offerings
Home Page
Workplace Services
To know more, visit the Workplace Services Hub
Ally Workplace Services Assistant

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The ICRES Workplace Services Desk provides 24X7 supports for all facilities related queries, requests and feedback.
You can register your requests on ICRES Workplace Services Desk through the following channels:
Visit the Ally page on ICRES

Hub to know more about Ally
https://talent.capgemini.com/in/pages/supportfunctions/
icres/Workplace_Services/
ally__your_workplace_services_assistant/
Email – Write to IN, Workplace Services Desk- workplaceservicesdesk.in@capgemini.com

 Call - 4005 from office
 Email on - IN, Workplace Services Desk
 Web Platform - Visit our portal at https://sso.mainstreamsasp.com/PRD00636CRS/ OR India Talent >> About
Us >> Support Functions >> ICRES >> ICRES Workplace Services >> Ally – your Workplace Services assistant
 Download the Workplace services app on Apple and Android and scan the QR code at the area for which you
which to connect with Ally
ICRES Workplace Services Desk

Description Location
Number
Dial from outside office 1800-267-4005 Bengaluru, Chennai, Gandhinagar,

Hyderabad, Kolkata, Mumbai, Noida
Gurugram, Pune, Salem, Trichy &
Dial from Inside office 4005 Bhubaneswar
When can you reach Ally?

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You can connect with ally on queries, concerns or feedback on the below:
Housekeeping services
House Keeping Team shall provide daily housekeeping services like:
 Garbage and waste from offices will be collected and disposed of in a safe and hygienic manner on a daily basis.
 Rest rooms will be cleaned on regular basis
Spring cleaning / deep cleaning of all areas shall be done on weekly or monthly basis.
Clean Desk Policy
 Clean desk policy is a corporate directive that specifies how employees should leave their working space when
they leave the office. It is required that employees clear their desks of all papers at the end of the day. The Policy
supports the Information Security Policy available on the Intranet.
 Employees before leaving for the day must ensure no company informative documents, personal files or any
other confidential / sensitive records are left unattended on their desks or around the work area. This includes
files, correspondence, minutes, reports and any other information which could be regarded as confidential or of a
sensitive nature. They must ensure that the documents and other records are kept under lock & key.
 Any Personal item (i.e. keys, handbags, wallets etc.) should be locked away safely in the interest of personal
security. It is the responsibility of the owner to ensure all security precautions are taken.
 A neat work environment during business hours to be maintained.
 Non-essential items like idols, decorative table tops should be stored away when not in use.
 Employee should refrain from cluttering the work area with post-It or other handwritten notes displaying
sensitive information.
 Any unattended paper near the printer will be removed at the end of the day.
 Eatables are not allowed in the workstation area, all food items should be consumed only in the cafeteria
 Thrash if any needs to be dumped in the common bins placed on the floors
Decoration Policy

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 For decorating the workstation, employees should take prior approval from the respective ICRES building in
Manager
 Banners / Posters / Decorations should be displayed in a manner so as not to obstruct the view to signage
indicating direction / location of “Exit” and “Fire Extinguishers”.
 No decorative material should be pasted on painted walls, ceiling, electrical fixtures or fire sprinklers. Do not use
any permanent markers / colours while decorating
 Do not use flammable material like cotton, cellophane, streamers especially in close proximity to electrical /
electronic equipment.
 While putting up decoration, appropriate equipment like ladders, floor mats, carpet covers, gloves, etc. should be
used to ensure safety of staff and protection of office equipment. Even before doing so, please take ICRES
approval.
 Do not use double sided tape for pasting on glass walls / doors / windows. This causes permanent damage and
has major cost implications for the company.
 Do not use pins to stick displays on gypsum walls.
 Heavy items like flower pots, etc. should not be placed on cube partitions. If these fall, then not only will they
damage office equipment but can also cause injury to staff.
 Please keep the work area clean after completing with the decorations required
 No decoration material should affect the normal aisle space and specially those leading to emergency exits.
 No proposals for keeping animals / aquariums of any sort can be entertained. This is mandated in view of
practical as well as legal implications.
 All old displays should be removed upon completion of the event.
 Any display has to have an end date by the specific project / team, after which they it will be removed. However
the displays without any such end date specified, will be removed after one month of display.
 No one is allowed to play with colours (Powder / wet) at workplace / on floors / company premise; if anyone
found doing so then strict action will be taken through Human Resources.
 Decorative lightings are prohibited
 Any damage caused to organisation’s infrastructure, repair cost for the same will be billed to the project.
Display of Informative Posters / Information Sheets
 Banners / Posters / standees can be put up by project team / department only with approval from the ICRES team.
 Do not stick or paste any posters / adhesives in the meeting rooms / conference / board rooms / cabins etc.
 Any display of posters / banners / standees etc. will need an end date by which it can be removed. In case the
projects / departments do not provide the end date, ICRES will remove these in 30 days.
 All old displays should be removed by concerned Project / Department at end of relevant period, else will be
removed by ICRES without intimation.
 All such information will be displayed in specific areas identified by ICRES. Posters will generally be pasted on
glass wall / acrylic wall / notice board; no material will be posted directly on walls, doors or windows as it peels
the paint, etc.
 Any material displayed directly without prior intimation to ICRES will be removed.
 None of the display material on notice boards or within cubicles should contain confidential business / client
information.
Note: In any eventuality of office property being damaged due to any such activity being done directly and with or without
ICRES consent, the cost of repairs will be charged to the concerned project.
Stationary Requests
For DLF World Tech Park:
Stationary is discontinued, no stationary is being issued.
ATM Locations
Location – CITI Bank ATM is at Ground floor atrium tower A1.
Mail Room
Location – 14th Floor Reception
Contact No – 0124-6179000
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1. Only official courier services are provided.
2. Official courier requires project & task code details to be provided while booking.
3. All mails (Bill statements, subscriptions, inland letters, postcards etc.) mails can be collected from reception desk.
4. All personal parcels will be handed over directly to the associates by the respective service agency personnel;
Reception personnel will not be responsible for collection & distribution of the same.
5. Any official courier is communicated to the respective recipient by the reception desk for collection within 03 days.
6. All snail and unclaimed mails are destroyed after 90 days.
Visiting Cards
1. Business card requisition can be raised by all employees by below path https://talent.capgemini.com -> Useful Links -
> Useful Apps -> ICRES Apps -> Stationery - > Business Card
2. The concerned employee needs to take a prior approval through e mail from Manager or above for cost approval and
attach the same with requisition e-mail.
3. The cost of the business card will be charged to the respective project code as mentioned in the form. Operations
timing – 8.00 AM-7.00 PM on all working days.
4. Only Mangers and above can mention their designation/ Role. Exceptions can be approved by BU Head through
email.
5. Minimum order quantity is 100. Current Lead time is 10 days.
6. Employee will be informed through email on receipt of cards and the same should be collected by him/ her from any
ICRES team at gurugram.
Pest Control
Request with the ICRES team. Please connect with Workplace Service Desk.
Conference Room Services

Individual must book the Conference room through LVIS portal.
https://lvis.capgemini.com/
For technical issues related to booking, please contact LVIS Hotline Number: +91-22-6255-4343
Extension (for India only): 2290222
Meeting & Training room services
Individual can book rooms through below link based on the room availability in the system.
Talent -> India Application Portal –> Facilities –> Meeting Room Manager
Workplace Services: Escalation Matrix - DLF

Escalation
Role Name Email ID Mobile Number
Level
1st Level ICRES SPOC Anita Jha anita.jha@capgemini.com 9999711422
2nd Level ICRES SPOC Ashish Sharma Ashish.f.sharma@capgemini.com 9654548190
Workplace 9999017658
3rd Level Sahil Sighat Sahil.sighat@capgemini.com
Services Lead
Food and Beverage Services
To know more, visit the

Employee Cafeteria Management Services

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Cafeteria management
Work Café management
Food Festivals and Events
Food Kiosk Services
1. Breakfast & Lunch

2. Tea & Snacks Counter
Gurgaon Breakfast Lunch Snacks Dinner

DLF 0600 hrs. - 1100 hrs. 1230 hrs. - 1500 hrs. 1700 hrs. - 1900 hrs. 2100 Hrs - 2300 Hrs
In case of any suggestion/query, please feel free to connect/write to Food Committee flavvor.in@capgemini.com
Client Visit Experience
Guest / Delegate / Client dining information

 Client Visit is managed by the Client Visit Executive Team. Request to be raised for ACIS/Sogeti/FS visits in portal
48hrs prior to the visit for any logistical requirement. CVE team will connect with account team based on request.
o https://cve.in.capgemini.com/home
 For BSv visits, mail to be shared with Apeksha.sinha@capgemini.com 48hrs prior to the visit.
 Internal Meetings / CG Leadership Meetings managed by ICRES
Process for Internal Meetings / Capgemini leadership Meetings:

 For arrangement of food / tea / coffee / snacks send a mail to ICRES team
 Room bookings and arrangements to be done by the same requestor.
 All expenses related to the visit / meeting will be direct payment by account team
 Minimum 24 hrs advance notice required for arrangements.
Pantry Services
1. Fresh Milk Tea / coffee vending machine placed in the cafeteria/Breakout area.
2. Operational Timings – round the clock
Food and Beverage Services: Escalation Matrix - DLF

Escalation
Level
1st Level ICRES Spoc Anita Jha anita.jha@capgemini.com 9999711422
2nd Level ICRES Spoc Ashish Sharma Ashish.f.sharma@capgemini.com 9654548190

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Services Lead
4th Level F&B Specialist Parveen Kumar 7838301010

parveen.kumar-deshwal@capgemini.com
Deshwal
5th Level F&B CoE Lead Venkata 9848598201

venkata.vemavarapu@capgemini.com
Vemavarapu
Home Page
Transport Services
To know more, visit the Transport Services

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Transport Services Shuttle Services Night Transport Service
Provided on set routes
Bus or other company vehicle deployed to travel All colleagues working on
frequently between Capgemini Offices on projects operating in night shift
working days (shuttle pass must be shown to are entitled for a home drop /
avail service for shuttle to station) pickup.
Transport Services
DLF (World Tech Park)
Objective:
To deliver S A F E Transport services to all Employees and Contractual staff of Capgemini.
(S: shared yet secured, A: advanced yet affordable, F: futuristic yet flexible, E: ecological yet efficient) And to make
Traveler’s aware of the details of the Transport policy and process of the organization. Further, to Apprise all Travelers with
do’s and don’ts while travelling via Company Transport
Ethos: S A F E
S: Shared (Sharing is Caring, please note your co-passengers is a colleague),
Secured (Safety is our primary motto, all deployed escort guards and drivers are thoroughly verified)
A: Advanced (Precaution is better than cure, all compliance and vehicles checks are digital),
Affordable (Every penny matters, nominal subsidized fees slab to fit everyone’s pocket),
F: Futuristic (Technology is best when it brings people together, advanced Mobile and web APP),
Flexible (Better bend than break, we flex to cater to all your business needs for you to perform better)
E: Ecological (Doing our bit for the environment, EV usage is one of the many),
Efficient (Money saved is money earned, AI based routing for optimized routing efficiency)
Scope:
It is Applicable to all employees of Capgemini (including its subsidiaries and affiliates) in India (collectively referred to as
“Capgemini” solely for the purposes of this document) and its Contractual Staff.
Abbreviations used:
BU Business Units
SPOC Single Point Of Contact
COE Center Of Excellence
ICRES India Corporate Real Estate Services
EV Electrical Vehicles
TAT Turn Around Time

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Definitions:
Transport Committee - constitutes of Transport Head from Infrastructure management team (ICRES), group of registered
travelers, Project Transport SPOCs and Bus SPOCs who willingly nominate themselves to be a part of transport committee.
Every Project/ Department can nominate two members as Project Transport SPOCs.
Transport SPOC- SPOC is a single point of contact as identified by the Transport Committee members for each bus route.
In case, ICRES receives numerous nominations for any particular route or department respectively, then the Committee
members will be selected via a draw
Route: It is a designated course identified and fixed by ICRES upon which buses/cabs ply to and from office locations
Employee- means any person who is on payrolls of any Capgemini entity across India
Escort- means security personnel assigned to accompany women (Traveler) getting dropped last or picked up first in
company transport during the dark hours as mandated by the law of land where the services are rendered or in such other
situations as may be required.
Contractual staff- means personnel working on contract (part time/ full Time) and/or as consultant of Capgemini’ s
contractor/vendor/service provider who is deputed to any Capgemini Premises across India.
Traveler: Employees and Contractual staff who have opted for company transport facilities
Transport Team: ICRES Personnel handling transport operations
Transport Staff: Service Provider team handling transport operations
Transport facilities/ Company Transport*: Transport services provided by Capgemini for all official purpose.
Mobile App – Use & How to download?
Traveler/s who are willing to use the Transport Facilities have to register themselves in the Transport mobile APP or Transport
Web Tool.
Click HERE for User Manual on Transport mobile APP and
Click HERE for User Manual for Transport Web Tool.
General Shift Transport

Not available
Day Transport
Shift Transport:
Employees to raise request through Smart Transport Mobile App
Mode of travel will be only buses; buses will follow the shift wise pre-defined route
Night Cab Transport
What is Night Transport Facility & who can use it
This refers to the Transport Facility provided for Employees or Contractual Staff working in the night shifts (Between 8pm to
7am) wherein home pickups and home drops are provided by the Company.
All Employees and Contractual Staff of Capgemini working in night shift (as per city/state defined time limit) can use this
service strictly post approval from their BU Head.
No Show- What is a “No Show”? How can I avoid being a “No Show”?
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1. Traveler will be considered as No Show if he/she does not avail the transport services in spite of having a valid
request.
2. Traveler will also be considered as No Show if he/she failed to authenticate the travel.
3. Each No show will have a cost impact.
4. Only one NO Show is permissible per calendar month. On Second No Show in a month will lead to cancellation of
further transport services.
5. To invoke the transport services Traveler has to get his/her BU Head / N+1 Manager approval.
TAT for Booking and Cancellation:
6. Cancellation window is open till minimum 48 hours before the login time, with no cancellation charges.
However, cancellation <48 hours before the login time will attract applicable daily bus fee charges
7. Traveler can book or cancel their Shift Transport Services requests as below:
Booking Cancellation
Pickup 9 Hours
Regular Before Friday 23:59 Hours for next week
Drop 1.5 Hours
Pickup 12 Hours Pickup 9 Hours
Unscheduled
Drop 2.5 Hours Drop 1.5 Hours
1. Tracking:
a. Traveler will get an SMS from the Transport team on their travel details and Transport Mobile App as well.
b. Traveler can track their assigned vehicle status on the Transport Mobile App for Estimated Time of Arrival.
c. Traveler can also call Transport Team Helpdesk to know the whereabouts of the cab.
d. During pickup Travelers are expected to be ready at least half an hour before their expected time of pickup and
should wait for the transport. Under no circumstances, Transport can be kept waiting for any Traveler.
2. Authentication:
a. Every trip has to be authenticated by Traveler with:
i. Shift Transport: OTP (One Time Password) passed on to Traveler mobile.
ii. Bus Transport: Every trip can be authenticated by Traveler by Scanning the QR Code (Quick Response
Code) available on the vehicle.
b. False authentication can lead to initiation of disciplinary action, which may include termination from services
without notice.
Female Employees Safety.
 Security Escort Guard Provision: Security escort guard is provided to all lady traveler travelling alone or to be
picked up first or to be dropped last during night.
 Please do not board the vehicle in absence of security escorts and kindly highlight this immediately on Transport
helpline number or press SOS button on Transport Mobile App.
 In the event, female traveler is the first one to be picked and last to be dropped, Escort Guard should be allowed to sit
in the front seat with the driver.
 At places (narrow lanes, road work in process, etc.) where movement of vehicle is not possible, Traveler will be
dropped at their society gate or nearby location or will be escorted (in case of female Traveler). In such situations it
is the duty of the female Traveler to provide prior intimation to the Transport Team so that female traveler is
Escorted to the gate of residence/ society.
 Female employee travelling during odd hours to confirm safe drop immediately after deboarding the vehicle through
mobile app by entering unique OTP.
Transport Services: Escalation Matrix

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Escalation
Level
Transportation Transport 01246179211/

1st Level transportdesk.gurugram.in@capgemini.com
SPOC Helpdesk 212/ 8447609696
Vishwanath
Transportation
2nd Level Singh vishwanath-singh.kunwar@capgemini.com 9899970118
SPOC
Kunwar
Ashish
3rd Level City Lead ashish.bhardwaj@capgemini.com 9999232212
Bhardwaj
Transportation
Deepak
4th Level COE Deputy deepak.tiwari@capgemini.com 9560886456
Tiwari
Head
Workplace Sahil 9999017658

5th Level Sahil.sighat@capgemini.com
Services Lead Sighat
Transportation 9920141505
6th Level Vijay Rego vijay.rego@capgemini.com
COE Head
Parking Management
a. Parking Usage (DLF office only)
Parking at Gurugram DLF location free of charge and on first come first basis. Parking can be accessed only with the RFID
Tags issued by ICRES team through DLF, post submission of required documents. To obtain Parking Tag, request can be
raised through Liquid Hub intra portal.
b. Visitor Parking –
DLF has provisioned the paid parking facility within the DLF premises which can be utilized by the
Visitor/Vendor/Walk-in & Interview candidates
Guidelines before applying for a Parking Sticker:
 Employee can apply for a sticker only if he or she is not availing transport facility.
 Employee can apply sticker either for 4-wheeler or 2-wheeler only
Parking Eligibility
 All Employee can available the parking facility.
 Transport User cannot apply for the parking sticker.
Issuance of Four Wheeler/Two Wheeler Parking Sticker:
For Employee:
Employee interested in applying for a four wheeler/two wheeler parking space can raise a request through AERP portal as
mentioned below:
https://aerp.liquidhub.com/AERP/Yatayat/ParkingStickerRequest
Click on “Add Parking Sticker Request.”
Fill the required details available on AERP and after filling the require details click on Save Button and upload the below
required documents:
 Photocopy of vehicle registration
 Photocopy of ID proof as listed below:
 Driving license

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 Voter ID Card
 Passport
 Aadhar Card
 NOC from owner if vehicle driven by other than owner
For ICRES Personnel:

After receiving all documents as listed above, admin personnel will verify and then issue a RFID Tag through BMS Team.
Also, he will update parking Tag number, vehicle registration and ID proof on AERP portal. For record keeping, all documents
to be kept in four wheeler/two wheeler file/folder separately.
WITHDRAWAL OF TWO WHEELER/ FOUR WHEELER PARKING SPACE
For Employee:
Employee interested in withdrawal of parking for any reason can withdraw his/her parking space once his quarter ends
(calculation date start from 21st of last month & end date to be consider as 20th of current month)
He/she will inform admin personnel in writing and then surrender his/her parking sticker to admin team.
For ICRES Personnel:
Admin team will collect his/her parking sticker and then further update it on ERP portal. DLF personnel to be
inform on regular basis for inactive users.
Please reach out to lh_da_facilities.global@capgemini.com in case of any query or concern.
Home Page
Seat Management and Automation Services

Seat Management and Automation Services
The ICRES seat management team is responsible for

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 Seat Forecasting or Demand Forecasting from the various business units
 Seat Allocation and Deallocation
 Meeting room management
This is done through our digital tool – ATON
To know more about space management, visit https://aton.capgemini.com

Process of Seat allocation
 Seat request by PM / PMO on space management portal for single / bulk seats (all seat requests are required to be
raised on SMP selecting name of employee & project codes)
 Approval by BU SPOC
 Seat allocation / Blocking by Space Management Team
Space Management Portal
ATON –Automation Tool for Online Space Management

ATON is the automated space management tool that is used to request for seats.
The system provides a complete mapping and allocation of seats across our facilities along with relevant floor plans and
reports. There are in-built features like on screen navigation, that will help you navigate through Capgemini Offices globally,
providing information about facilities, available seats etc. It enables you to trigger processes like Seat Assignment, Employee
Seat Tagging, Seat Release/ Reclaim, One Step Floor Map view, Forecast Submission, Project Movement etc.
ATON Detailed Features
ATON can be accessed through https://aton.capgemini.com/aton/LandingPage.htm
Seat Management: Escalation Matrix

Escalation
Level
Space Management 7397751136

Kolakaleti, koteswara.kolakaleti-
1st Level and Automation
Koteswara rao@capgemini.com Ex. 044-4491700
Lead Gurugram
2nd Level Sahil Sighat Sahil.sighat@capgemini.com
Services Lead

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Space Management
3rd Level & Automation Arun Y arun.y@capgemini.com 9845466665
COE Head
Head- Asset
4th Level Management & Vijay C vijay.chandramohan@capgemini.com 9850976021
Strategy
Home Page
Health, Safety & Environment

Health, Safety and Environment Portfolio

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Health
&
Safety
–
Objectives
Objectives for Health and Safety (OHS Objectives are under review and will be
published soon)
Baseline year is 2018

 Increase the utilization of EAP program (reporting and care) to 2.5% by 2021
 Reduce the workplace medical incidents in India by 25% by 2020
 Basic Health Check-up of new Joinees across all locations to be made mandatory at our on-site medical clinics by
2021
Capgemini India today is compliant to OHSAS 18001:2007.

We are transitioning to the new Standard requirement of
ISO-45001:2018 by 2020
The Team bagged Silver at the iNFHRA awards under

"Innovation & Technology" category.
Health & Safety – Physical

and Psychological
Well-being

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Health & Safety Initiatives – How Can You Contribute?
Health & Safety – Incident Reporting Procedure

Employee Wellness Services
First Aid Information: Available with the respective reception security.
Wellness Rooms:
For DLF office -
We have common medical room provided by DLF team at ground floor, parking area which is
accessible for all occupants.
Nearest Hospitals:
For DLF Office

Forties, Medanta, Artimis, Shivam Hospital
Health, Safety & Environment: Escalation Matrix

Escalation
Level

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Health & Safety SPOC 9999711422
1st Level Anita Jha anita.jha@capgemini.com
- DLF
Workplace Services 9999017658

2nd Level Sahil Sighat Sahil.sighat@capgemini.com
Lead
Health and Safety COE 9674227502

3rd Level Mrittika Roy mrittika.roy@capgemini.com
Head Ex. 3332225
Head- Asset vijay.chandramohan@capgemini.co

4th Level Management & Vijay C 9850976021
m
Strategy
Home Page
Physical Security Services

To know more, visit the Physical Security & Safety Services
Physical Security- SOS ‘WS Desk’

Physical Security Services – SOS ‘WS Desk’
Employee
Safety
 It is essential that we stay alert and vigilant at all times - inside or outside the work premises.
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 This SOS App ‘WS Desk’ provides an easy solution during emergencies. An immediate SMS is triggered to the SOS
command center team as well as the emergency contact identified in the app by the employee. This in turn triggers a
call back to employee on his or her status from the command center
 Installation instruction see below given ppt.
 To learn how the app works please visit the ICRES Hub here
Emergency Response Team (ERT)

SPOCS
 ERT members are responsible for the evacuation of your work bay and safety of employees during an emergency
 Please go through the e-learning module on basic safety
Do’s and Don’ts
Contacts in Case of Emergency
For DLF Office

In case of an emergency, dial 220 (ICRES team) from any office extension or dial 9 (reception) or dial at +91 -
8447605900 from mobile.
Physical Safety & Security Services
General Security Guidelines:

 Always wear your ID card and display it prominently with the right tag issued by security.
 Photo-id badges are non-transferable.
 Handing over the ID card to anyone else is violation of Security Policy.
 Always swipe your card at all entry/exit points
 Report loss of ID card immediately to the security
 Tailgating is strictly prohibited.
 Do not swipe your card to grant access to other employees or strangers.
 Visitors are allow with prior appointment and need to be escorted while in facility.
 Vehicles / Bags will be checked on random basis having mix of Scanning Machines and Physical checks at
entrances. For contractual and vendor staff, the bag checks are mandatory
 For baggage scan, this process will be instituted on the basis of random selection of a colored item placed at the
entrance.
 Photography in the facility is prohibited.
 Secure laptops and important personnel items with locks when unattended and keep your desk clean.
 Lost and found items - both need to be reported to the local Security team.
 Do not bring any unauthorized equipment like fire hazardous, personnel laptops and weapons / sharp items
 Do not touch or operate any equipment's / emergency doors until required.
 Do not move company property like headphones, mouse keyboards from one desk to another
 Know your ERT SPOC of the floor and emergency exit and assembly area.
 All those riding two wheelers should wear helmets and those driving four wheelers should wear seat belts while
entering Capgemini premises. Helmets are mandatory even for pillion riders. Please secure your helmet to avoid
loss or interchange.
 Report any suspicious activity to Security command center at 4001(Extn), 18002674001(Hand phone)

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Workplace / Women Safety Guidelines
 Process and Guidelines for Availing Night Transport (Applicable to All Business Units)
 The Transport Desk will arrange escort guards for female colleagues availing cabs during Silent hours if they are the
first scheduled pick-up, or the last scheduled drop.
Silent hours:
 Silent hours for Mumbai and Pune is 20:00 - 07:00 hrs. and for rest of India is 20:00 - 06:00 hrs.
 If escort guards are absent, colleagues are requested to report this immediately to transport helpdesk, and wait for
further assistance.
 If a woman colleague is not using the company transport for any reasons or is using a personal transportation, an
undertaking to this effect must be provided to the security at the time of exit.
 You can download the online Declaration Form by clicking below.
https://indiaapps.in.capgemini.com/Aspxpages/frmAuthentication.aspx
Navigation Path - India Application Portal > Facilities > Silent Hours Application > Form.
 In cases where a female colleague is scheduled as the second pick-up but there is a no-show by the first pick-up male
colleague, Transport Desk will make alternative arrangements- either by requesting the third pick-up male colleague
to pick the female colleague, or by arranging an escort guard from another cab.
 Female colleagues must use company transport facility for login / logout during Slient hours. and must confirm
their safe home reach through smart commute mobile app.
 In case a female colleague does not use company transport during the night hours, she must sign the declaration /
indemnity form at the security desk, before leaving the office premises.
 Transport Desk will ensure that colleagues in night shift are accommodated in alternative cabs for Login / Logout
 At places (narrow lanes, road work in process, etc) where movement of vehicle is not possible, Traveler will be
dropped at their society gate or nearby location or will be escorted (in case of female Traveler). In such situations it
is the duty of the female Traveler to provide prior intimation to the Transport Team so that Escort to the gate of
residence/ society can be arranged accordingly.
 Female colleagues must avoid occupying the front passenger seat of the cab.
 In the interest of safety, female colleagues are also requested to keep their mobile phones charged and reachable,
before they start with the pick-up or drop cab service.
 All colleagues are requested to add the Transport Helpline number to their mobile phone contact lists.
 All colleagues are advised to take care of their personal belongings such as laptops, mobile phones, wallets, hand
bags etc. while traveling in the cab. Colleagues are responsible for the safety of their belongings.
Security measurements @ Capgemini Campuses

 Physical security will provide workplace safety to employees working within Capgemini premises.
 Women colleagues are advised to use company cab transport, accompanied by a security escort (in case of first pick
up or last drop), if they are traveling to / from office during silent hours:
o Silent hours for Mumbai and Pune is 20:00 - 07:00 hrs. and for rest of India is 20:00 - 06:00
hrs.
 Special Security patrols are deployed take round of campus in silent hrs / weekends / holidays to ensure safety of
women employees.
 CCTV are installed in all the strategic location to help prevent / investigate any incidents.
 Emergency number 4001 will be available in all the locations with Security, manned 24/7.
 The Security command center personnel are trained to attend all the emergencies reported.
 Contacts of Local Police / Fire / Govt. authority will be available with Security command center to seek necessary
help in emergency.
 Physical security will provide workplace safety to employees working within Capgemini premises.
 Women colleagues are advised to use company cab transport, accompanied by a security escort (in case of first pick up
or last drop), if they are traveling to / from office during silent hours (20:00 - 06:00 hrs). If a woman colleague is not
using the company transport for any reasons or is using a personal transportation, an undertaking to this effect must be
provided to the security at the time of exit.
 Employees can use the online link to Submit the silent hours declaration
o India Apps portal link: http://indiaapps.in.capgemini.com/
 Special Security patrols are deployed take round of campus in silent hrs / weekends / holidays to ensure safety of
women employees.
 CCTV are installed in all the strategic location to help prevent / investigate any incidents.
 Emergency number 4001 & 18002674001 will be available in all the locations with Security, manned 24/7.
 The Security command center personnel are trained to attend all the emergencies reported.

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 Contacts of Local Police / Fire / Govt. authority will be available with Security command center to seek necessary help
in emergency.
Secure area / ODC awareness:
Restricted area / Client ODC

 Data Center | Network Room | Communication Rooms | Client ODC are Earmarked as High Security Zones
 Data Center | Network Room are installed with dual authentication access control system
 Access to these areas are only on approval of the Owner and is reviewed on monthly basis
 Any access violation in these area are monitored and investigation is carried for breach of security
 As per process people needing access to these areas have to send a request mail through their PMO / Delivery
Manager to the security command center for activation of access. The same is also confirmed on return email to
employees.
ID card Management
Process of getting the access card and SLAs

 On receipt of ID Card Issue form / notification from the HR, ID Card Cell will process the request & send
confirmation to employee to collect the ID Card
 General Access will be provided as default
 Access to High security zones is provided on separate approval from Account owner / PMO.
 In case of Loss or Damaged ID Card – Employee should fill in the form for Duplicate card issue and submit at ID
Card Cell for Issue of Duplicate ID Card. There is a penalty of Rs 500 in case of Loss of ID Card
Material Management
 All Capgemini/Contractor material are regulated using Gate pass process
 All the material movement will be transacted between 9 am to 5 pm, (Monday to Friday)
 Gate passes will be issued between 9 am to 5 pm only, (Monday to Friday)
 Gate pass for official laptop will be issued between 9 am to 5 pm only (Monday to Friday)
Clean Desk Policy

A clean and neat desk makes it easier to work. However, more importantly, it makes your data and equipment secure. When
you leave your workspace unattended and unprotected, you are risking theft and misuse of information and documents.
Please note that workstations are not under CCTV Surveillance. Please take care of your personal belongings and always keep
them under lock and key or in a secure place when you are away from your workspace.
These items include:
 Mobile Handset, Charger, Head Phone, Handbag, Money Purse, Pens, Pen Stand, Any Decorative Items
 At the end of each day:
 Dispose of any sensitive information in a secure manner, Tidy up and secure sensitive material
 Lock drawers and file cabinets, secure expensive equipment such as laptop etc.
Fire Safety and Evacuation procedures

Fire Wardens and ERT team:
 Each account / floor / module to Nominate minimum two ERT members to the Security Command Center
 Emergency Response Team is Trained in Basic Fire Fighting / First Aid Training twice a year
 Employees can go through this training link to have a better know how of What to do in case of an emergency e-
learning module – Basis Fire Fighting
 Associates can also self-nominate for ERT by writing to the Security command center
In case of Emergency:
 Be alert for emergency alarm/siren.
 Wait for the PA system announcement & be ready for Evacuation.
 If asked, leave your work place & assemble at designated Assembly Area.
 Follow Exits/Fire Escape route while evacuating.
 Do not panic, run or push while evacuating.
 Use only staircase, keep to the walls/railings & move in single line & allow firemen to rush in.
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 Do not use elevators & do not return to retrieve your belongings.
Emergency Evacuation:
Evacuation drills are conducted on a periodic basis (Yearly twice) to help you understand the safety procedures that are
required to be followed during an emergency.
Following are some of the key points that you should adhere to for successful completion of such drills:
 Actively participate to ensure preparedness and avoid panic during a real emergency.
 Be aware of the site evacuation plan, the nearest exit and safe assembly points.
 Each module Floor layout is displayed showing emergency exit / safe assembly point
 During the drill, follow the instructions given by the Emergency Response Team (ERT) and security personnel.
 Evacuate the building in an orderly manner during the drill.
Safe Assembly Point – Gurugram
Campus Assembly Point
DLF WTP Near Sports Arena, Ground Floor
Road Safety:
It is extremely important for all of us to adhere to the following traffic safety guidelines to ensure personal safety.
 Always carry your driving license and important documents such as your vehicle registration certificate,
insurance certificate, road tax, and P.U.C certificate with you while driving
 Do not drink and drive as it is violation of traffic regulations
 Always wear a seat belt while driving a car and a helmet while riding a two wheeler
 Do not speed. You may lose control and your life in the bargain.
 Obey all traffic signals and signs
 Use the indicator or hand signals when changing lanes and use your lights when riding at night
 Understand the signals given by other road users and use the same when driving
 Don't use your mobile phone while driving. If you must, move to the left, halt your vehicle, and then make the
call
 Always drive using the correct gear and avoid sudden braking. If needed, ensure both brakes are applied gently.
 Never stop abruptly in traffic. Move to the left and slow down.
 Always ride with both hands on the handlebar except when signaling
 Do not carry more than one pillion rider
 Don't sit children on the fuel tank or make them stand them in front.
 During your drive always stay alert and be considerate to pedestrians especially senior citizens, persons with
disabilities , women and children
 Please use the pedestrian crossing or over bridge and avoid crossing over the boulevard
 *All those riding two wheelers should wear helmets and those driving four wheelers should wear seat belts while
entering Capgemini premises. Helmets are mandatory even for pillion riders.
 *Please secure your helmet to avoid loss or interchange.
Contacts in case of emergency
ICRES Emergency Number (Security

Description Location
Command Center)
Dial from outside office 1800-267-4001 Bengaluru, Chennai, Gandhinagar,

Hyderabad, Kolkata, Mumbai, Noida
Gurugram, Pune, Salem, Trichy &
Dial from Inside office 4001 Bhubaneswar
Off hours Security provisions:

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Off hours Security Provisions – Security Command Center is Operational on 24 x 7 basis
and will attend to any requirement. The emergencies are also attended on 4001 (Internally) Externally 18002674001
Physical Security Services: Escalation Matrix - DLF

Escalation
Level
securitygurgaon.dlf- 0124 – 6179000

1st Level Security Desk Security Desk
wtp.in@capgemini.com Ex. 9
Security Lead Jitender Kumar Jitender.g.kumar@capgemini.com

2nd Level 9999400488
Gurugram
Services Lead
Head- Physical Chandra Mohan Chandra- 9848912586

4th Level
Security India Avalluru mohan.avalluru@capgemini.com Ex. 4026031

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Home Page
Transport Services - FAQs
1. What is the Transport Services: Escalation Matrix in case of any queries ?
Ans: Transport Services: Escalation Matrix
Workplace Services - FAQs

1. Whom should I call in case there is an issue with housekeeping?
Ans: Call on the ICRES Workplace Services Desk (Contact numbers are displayed in the floor pantry area) and
provide details of the issue/request that needs to be serviced.
2. My team is working during the night shift I need AC to be provided?

Ans: AC’s are available from Monday to Friday 24hrs, however during weekend due to maintenance AC will not be
operational. On completion of weekend activity Ac will be switched on need basis on chargeable basis to requested
BU. During such time employees can reach out Centralized Workplace Services Desk by calling on 4005.Requesting
for the same. Minimum strength to provide A/C facility on any holiday, weekend requirement or any special
arrangement should be 25 PAX.
3. I have a meeting need to book a conference room.

Ans: Rooms can be booked through meeting room manager link available in Talent or thru outlook meeting request.
4. I need to book a VC room.

Ans: VC rooms can be booked using https://lvis.capgemini.com
5. I have a guest on my desk how do I order for tea/coffee.

Ans: Dedicated office assistants of the project can be used to serve tea & coffee for the guests however any cost
involved needs to be paid directly by the host associate. To be notified a day in advance for such services.
6. I do not have dustbins placed under my desk.

Ans: As an ICRES initiative, we urge employees to use the common DUO bins. ICRES Workplace Services Desk
number: 4005 (Extn), 18002674005 (External)
7. I want extension board for using my laptop.

Ans: ICRES Workplace Services Desk number: 4005 (Extn), 18002674005 (External)
8. Where can I collect the stationery?

Ans: Stationery can be collected from Reception security.
9. Where do I collect my couriers & mails?

Ans: Couriers & mails can be collected from the reception desk.
10. How can I request for business cards?

Ans: Raise request (https://groupitcloudapps.in.capgemini.com/stationery/BusinessCard_Request.htm )
11. What is the Workplace Services: Escalation Matrix in case of any queries?
Ans: Workplace Services: Escalation Matrix
Home Page
Seat Allocation and Movement - FAQs

1.
How is seat allocation done to Employees?
Ans: Seat allocation is done through ATON - Space Management Portal.
Company Confidential. © 2022 Capgemini. All rights reserved.ICRE
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2. Who can raise a request for seat and where to raise the request?
Ans: Project Manager / PMO / BU SPOC / RMG can raise seat request on ATON – Space Management Portal
3. What is the link to access Space Management Portal?

Ans: Link to Space Management Portal is https://aton.capgemini.com
4. How is the movement of seats from one location to other location made?
Ans: All requests for movement to be requested on ATON - Space Management Portal.
5. What is the Seat Management: Escalation Matrix in case of any queries?

Ans: Seat Management: Escalation Matrix
Health, Safety & Environment - FAQs

1. Whom should I contact if I need to use wellness room in working days and on weekends?
Ans: Employees can raise a request through Centralized Workplace Services Desk by calling on 4005 or by visiting
portal at https://capgeminiicres.ifmapps.com/Account/SingleSignOn
2. How long can I use the wellness room?

Ans: It can be used maximum of 2 hours.
3. What is the Health, Safety & Environment: Escalation Matrix in case of any queries?
Ans: Health, Safety & Environment: Escalation Matrix
Physical Safety & Security Services - FAQs

1. What is the Procedure to get Employee ID card?
Ans: Issuing ID card through “Security Onboarding Tool” or Fill the ID CARD Form authorized by HR Dept /
Notification. ID CARD Cell will process the request and send email confirmation to collect ID CARD.
2. How to get Access card activated?

Ans: With Issue of ID CARD, General access to Area is automatically activated.
3. How to get access in other locations?

Ans: Other location card will be activated on request to Security command center for a specific period, alternatively if
the access card cannot be activated Employee can submit their access card and get interim access card for the duration
of stay directly from Security gate or reception.
4. How to get access for Client ODC?

Ans: Contact your PMO or Delivery Manager, as per process an email confirmation has to be send to security
command center for activation of access. The same is confirmed on return email to employees.
5. What is the process to get ID card clearance during Exit / STT / LTT?
Ans: Submit ID card at ID card cell to get the clearance
6. In case of damaged or lost card

Ans: Employee should report the loss of access card to security team immediately for deactivation.
In case of damaged / de-faced card, Employee shall report to security and fill up the requisition form for issuing
duplicate ID Card. Penalty of Rs. 500 shall not be levied on the Employees in case of the card has been damaged/de-
faced due to normal wear & tear.
Home Page

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7. Process to allow business visitor?
Ans: Create an Appointment in Visitor Management System, Security at Gate / Reception will create visitor pass as
per appointment and issue.
8. What If Employee found some Items?

Ans: Employee should deposit the item to Security Gate / Reception. Security will hand over the items to individual
with proper claims after maintaining records in lost & found registers.
9. What should employee do in case they get stuck inside lift or Lift stopped working in between?
Ans: Employee should not panic stay calm, they should press emergency button in each lift to alert security. Note: All
lifts are equipped with ERD (Emergency Response Device) which brings lift to nearest floor and prevent from falling.
10. What is the process to allow family members in campus during off days?
Ans: Fill the Visitor Intimation Form signed by Physical security Head. Entry to work modules / restricted zone will
not be allowed. To be intimated two business day in advance.
11. Process to do photography inside campus?

Ans: Photography is not allowed inside the company premises. For any business requirement Photography is
permitted on approval from Project Manager / security head / BU Head.
12. Incase employee notice any suspicious items?

Ans: Employee should not touch the items and immediately inform Security Command Center by dialing 4001 or
18002674001
13. Are employee allowed to carry personal courier inside

Ans: Yes only after getting them checked by security, but no IT related item is allowed inside Client ODC.
14. What is the Physical Security Services: Escalation Matrix in case of any queries?
Ans: Physical Security Services: Escalation Matrix
Home Page

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ICRES HUB Page
For any information and queries, please visit our ICRES HUB
ICRES HUB Page Link: https://talent.capgemini.com/in/pages/supportfunctions/icres/
(Click on the picture to know more about the ICRES HUB)
Home Page

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About Capgemini
Capgemini is a global leader in partnering with companies to transform
and manage their business by harnessing the power of technology. The
Group is guided everyday by its purpose of unleashing human energy
through technology for an inclusive and sustainable future. It is a
responsible and diverse organization of over 300,000 team members in
nearly 50 countries. With its strong 50-year heritage and deep industry
expertise, Capgemini is trusted by its clients to address the entire
breadth of their business needs, from strategy and design to
operations, fuelled by the fast evolving and innovative world of cloud,
data, AI, connectivity, software, digital engineering and platforms. The
Group reported in 2020 global revenues of €16 billion.
Get the Future You Want | www.capgemini.com
This document contains information that may be privileged

or confidential and is the property of the Capgemini Group.
Company Confidential. Copyright © 2022 Capgemini. All rights reserved.

ICRES Employee Gurugram Handbook December 2021

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ICRES Employee Gurugram Handbook December 2021

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Company Confidential. © 2022 Capgemini. All rights reserved. ICRE

(Click on the icon to watch the video on ICRES Portfolio)

Company Confidential. ICRE

Capgemini Technology Services India Ltd.

Company Confidential. ICRE

Sahil Sighat Sulata Hosadu

Ally Workplace Services Assistant

Company Confidential. ICRE

Visit the Ally page on ICRES

Email – Write to IN, Workplace Services Desk- workplaceservicesdesk.in@capgemini.com

ICRES Workplace Services Desk

Dial from outside office 1800-267-4005 Bengaluru, Chennai, Gandhinagar,

When can you reach Ally?

Company Confidential. ICRE

Clean Desk Policy

Company Confidential. ICRE

Display of Informative Posters / Information Sheets

For DLF World Tech Park:

Conference Room Services

Workplace Services: Escalation Matrix - DLF

1st Level ICRES SPOC Anita Jha anita.jha@capgemini.com 9999711422

2nd Level ICRES SPOC Ashish Sharma Ashish.f.sharma@capgemini.com 9654548190

Food and Beverage Services

To know more, visit the

Company Confidential. ICRE

Work Café management

Food Festivals and Events

Food Kiosk Services

1. Breakfast & Lunch

Gurgaon Breakfast Lunch Snacks Dinner

Client Visit Experience

Guest / Delegate / Client dining information

Process for Internal Meetings / Capgemini leadership Meetings:

Food and Beverage Services: Escalation Matrix - DLF

1st Level ICRES Spoc Anita Jha anita.jha@capgemini.com 9999711422

2nd Level ICRES Spoc Ashish Sharma Ashish.f.sharma@capgemini.com 9654548190

Company Confidential. ICRE

4th Level F&B Specialist Parveen Kumar 7838301010

5th Level F&B CoE Lead Venkata 9848598201

To know more, visit the Transport Services

Company Confidential. ICRE

Company Confidential. ICRE

Mobile App – Use & How to download?

General Shift Transport

Employees to raise request through Smart Transport Mobile App

Night Cab Transport

What is Night Transport Facility & who can use it

TAT for Booking and Cancellation:

Female Employees Safety.

Transport Services: Escalation Matrix

Transportation Transport 01246179211/

Workplace Sahil 9999017658

a. Parking Usage (DLF office only)

Guidelines before applying for a Parking Sticker:

Issuance of Four Wheeler/Two Wheeler Parking Sticker:

Company Confidential. ICRE

For ICRES Personnel:

WITHDRAWAL OF TWO WHEELER/ FOUR WHEELER PARKING SPACE

Seat Management and Automation Services

To know more, visit the

The ICRES seat management team is responsible for

Company Confidential. ICRE

This is done through our digital tool – ATON