Case Study

 Lisa Benton (27): Assistant Product Manager at Home Care Division of Houseworld
 Deborah Linton, and her colleague, associate product manager
 Ron Scoville: Associate Product Manager
 Richard Clark: Group Product Manager
 Helene Brenner: Assistant Product Manager
 Bob Mitchell: Vice President of Marketing
 Jack Vernon: Group Product Manager
 Gary Carter: Associate Product Manager
 Carol Patlin: Assistant Product Manager

Introduction

 Lisa bored with her job and lack of responsibility and frustrated by her relationships with her boss.
 Linton did not like Harvard MBAs, Benton had struggled unsuccessfully to please her boss. Scoville accused her of
being a "cocky MBA". Benton was concerned about her less than-promising performance review.

Background

 In summer internship, she worked as assistant to the president of Right-Away Stores

 First woman manager
 Roll-up-your-sleeves" approach