Miko 2

Handbook
YOUR GUIDE FOR SETUP &
TROUBLESHOOTING
 Overview
Miko 2 Setup
Miko 2 Pairing
WiFi Setup
Miko 2 Update

Miko 2 Introduction
Navigation
Miko 2 App

Page 1
Miko 2 Setup

Page 2
Turn Miko 2's power on
Basic Steps for
Install Miko 2 App on Mobile or Setup
Tablet from Playstore / Appstore

Register yourself on the Miko 2 App

Turn on your device's Bluetooth and make

sure to have an active internet connection

Keep your Miko 2 and device within 2 meters

range.

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Troubleshooting - Registration and Login

I haven’t received the One Time Password (OTP) to login to the App.
OTP is received as an sms on your registered mobile number and email id.
Check the Inbox of the email address you provided.
Check your Email’s Spam Folder.
You may also try again by resending the OTP once the timer turns 00:00

I am getting the error, "Please enter a valid OTP".

This error may either occur if you've entered an incorrect OTP or an expired OTP. The
validity period of an OTP is 5 minutes.
Entering the correct OTP within the validity period will resolve this issue.
Alternatively, you can click on 'Resend OTP' to get a new OTP.

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Page 4
 Miko 2 Pairing

Your Miko 2 Bot number will appear in

the Available Devices section.

Select your Miko 2 device to pair your

Bot with your Miko 2 app account

Hurray!! Your Miko 2 is Paired

Bot Scanning Bot Selection

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 Troubleshooting - Miko 2 Pairing

I cannot find my Miko 2 in the Bluetooth list.

Check the battery on your Miko 2 and ensure it indicates at least three bars of charge.
Keep your Miko 2 within range, optimally 2 meters. Ensure that your Miko 2 app is
updated.
Ensure that your app permissions like Location, Microphone, Camera and Bluetooth
are granted.
On Apple devices, switch on Bluetooth manually from device settings. On Android
Devices, this happens automatically.
If it does not connect automatically, switch on bluetooth manually from device
settings.
If the problem persist, kindly restart your phone and Miko 2 and try again.

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 Troubleshooting - Miko 2 Pairing

“We seem to be experiencing a mild case of hiccups."

This issue may occur if the parental app is facing difficulties in receiving a response from
our server.
However, this issue can be resolved by simply clicking on the ‘Retry’ option and sending
the request again.
If the problem persists, you can call our support team at +91-8655033245 / 1-415-854-
5954 and we will assist you.

“Aw! Snap. We are unable to connect to the selected Miko 2 device.”

You can call our support team at +91-8655033245 / 1-415-854-5954 and we will
assist you.

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Miko 2 is turned on and is within the 2
meters range from the mobile device. Steps for WiFi
Bluetooth of your device is turned on Setup
Device is connected to the Internet

Miko 2 and Device are in the WiFi range.

WiFi is of 2.4 GHz bandwidth that uses the

802.11 a/b/g/n standard.

Note: Miko 2 connects only to to secure networks with

password. It can also connect to Mobile Hotspots
Page 8
Miko 2 Setup
Complete the Miko 2 setup
by setting up the WiFi. Click
on 'Next' to continue..

You may choose to

change the WiFi
configured on Miko 2
later from the Dashboard
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 WiFi Setup
Miko 2 Bot should be connected to the
same WiFi as your Miko 2 Mobile App
Select the WiFi you wish to configure
on Miko 2
Enter the existing WiFi password to
configure.
If the entered password is correct, your
Miko 2 WiFi setup is complete.
Else, recheck the password and try
again.

WiFi Selection Password Setup

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Troubleshooting - WiFi Setup
WiFi list not populating
Check the battery on your Miko 2 and ensure it indicates at least three bars of charge.
Keep your Miko 2 within range, optimally 2 meters.
Check your WiFi connectivity and ensure it indicates at least three bars of connection.
Ensure that your Miko 2 app is updated.
Kindly rescan your WiFi Settings by clicking on refresh (try a maximum of three times).
Then restart the App and select your device from Miko 2 Device list.
If the issue is not resolved, you can restart your Miko 2 and repeat the steps given
above.
Miko 2 connects only to 2.4 GHz WiFi networks that use the 802.11 a/b/g/n
standard. It does not connect to ad-hoc (peer-to-peer) networks and networks
that are 5 GHz and above.

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Troubleshooting - WiFi Setup
My Miko 2 keeps attempting to connect to WiFi but cannot connect
Miko 2 connects only to 2.4 GHz WiFi networks that use the 802.11 a/b/g/n standard. It
does not connect to ad-hoc (peer-to-peer) networks and networks that are 5 GHz and
above.
Miko 2 connects to WiFi networks that are configured with WPA2 Security. It will not
connect to WPA or Open Networks for security purposes. Hence, WiFi may keep
disconnecting if you try connecting it to a non-WPA2 security network.
Miko 2 cannot connect to WiFi networks with a firewall configuration which requires
login through login/captive portal pages. Basically, the WiFi available at your local
Starbucks.
Continues...

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Troubleshooting - WiFi Setup
My Miko 2 keeps attempting to connect to WiFi but cannot connect
Continues...
To check which WiFi your Miko 2 is connected to, you can go to settings in Miko 2’s
Menu and select WiFi. You will be able to view the WiFi and change it to another if
required.
If the WiFi is connected correctly, you should be able to see the WiFi indicator in the
WiFi settings on your Miko 2 and its name and IP address under it.
You can try connecting Miko 2 to your mobile hotspot as well.
Also, try re-entering your password to your WiFi network. You need to forget the
WiFi and re-configure it from the Miko 2 app under WiFi settings
If you are still unable to connect to a network, kindly contact our support team.

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 Miko 2 Updates

Once the WiFi is setup, whenever Miko 2

gets the latest update, you will get a
notification on Miko 2’s display screen.

The update process starts once you press

the Circular Button on the Touch Pad to
select 'Update'

Keep the robot on charging, ensure that it

is connected to the internet.

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Troubleshooting - Miko 2 Update
Error during my Miko 2’s Update.
While your Miko 2 is updating, you may encounter two error messages.
“Whoops! There is a robot mishap.” - When you face this error message, kindly
contact our support team at +91-8655033245 (India) / 1- 415-854-5954
(International) between 9:30 AM and 6:00 PM, Monday through Saturday.
“Uh-oh! This might be related to your internet connectivity” - If you face this
error, restart your Miko 2 and try the update process again after some time.

If you need further assistance, kindly contact our support team at +91-
8655033245 (India) / +1- 415-854-5954 (International) between 9:30 AM and
6:00 PM, Monday through Saturday.

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Miko 2
Introduction

Page 16
While you talk to Miko Navigation
Note the following...

Green (Rotating): This means Miko is

listening to you!

Blue (Rotating): This means Miko is

thinking.

Blue : This means Miko is in Idle state

and cannot hear us

Green (Pulsating): This means Miko is

charging.

Red: This means Miko is low on

battery & needs to be put to charge
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While you talk to Miko Miko 2 App
Note the following...
MIKO 2 INTRODUCTION
Dashboard: Access all device settings, usage
analytics, command list and much more..

Talent House: Install all sorts of games, quizzes,

audio visual story apps . Exciting new content gets
updated here frequently.
Miko Max
Child Profile: Customize your child's experience on
Miko 2 by filling up your child's profile
Teleconnect
Chat with Support: Schedule a Video Demo, access
FAQs or instantly chat with the support executives. and much more...

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 Talk To Us
Support Email
support@miko.ai

Contact Nos.
+91-8655033245 / 1-415-854-5954

Support Timings
Mon - Sat from 9:30 AM - 6:00 PM.
24 x 7 Chat Support
on miko.ai or Miko 2 app

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