Professional Documents
Culture Documents
Course Objectives:
At the end of the course students will be able to
1- Students will remember the importance of creating monitoring system including
appropriate metrics to track - e.g., critical success factors, or KPI - and discover possible
problems.
2- Students will identify and analyze the problems to determine causes, type of problem.
3- Students will Implement several problem identifications approaches to recognize a
problem to determine the causes.
4- Students will understand the type of problems they are facing.
5- Students will determine the appropriate problem-solving approach and implement it
(e.g., optimization, forecasting & predictive analytics)
Course Topics:
What is Problem Solving Models
Definition of Problem
Definition of Problem Solving
Definition of Decision Making
Approaches
Analysis
o Root Cause
o Visualization
o Pareto Principle
Descriptive: How we make decisions
o Simon’s model
o Heuristics
o Scripts (Schank)
o Alison, Graham
Prescriptive Approaches
o Linear Programming
o Forecasting
Regression Analysis
Multi-variable
Non-Linear
Logistic Regression
o Decision Trees & CART
Predictive (Data Mining)
o Supervised
o Unsupervised
o Evolution of AI
Articles:
(This is a long list for those who are interested in knowing the history and evolution of the
subject matter. I included classic articles and others that have been written by the founders of
the field. Articles and issues that are included in examinations will be clearly defined.)
Kahneman, D. and Tversky, A. “Judgment Under uncertainty: Heuristics and Biases”. A copy is
available on Blackboard.
Grade
The number grade is divided between four activities, some are individuals while others are
group.
Cases, Papers/Assignments - 50%
Tests (including oral test) - 25%
In-class Participation 25%
All submissions should be written as a business report or case analysis reports. This means that
it should be comprehensive, consisting of direct statements with minimum use of adjectives or
adverbs. An example of the recommended paper and case reports structure is available online.
The instructor reserves the right to change the student grade by a factor of 10% based on the
student attendance and participation in the class and performance improvement during the
course.
Academic Honesty:
Recent technology developments, e.g., Generative AI, have created tools that students may use to
develop papers and solve class assignments. This class allows students to benefit from these tools as
long as:
Each student is responsible for performing academic tasks in such a way that honesty is not in
question. Unless an exception is specifically defined by an instructor, students are expected to
maintain the following standards of integrity:
a. All tests, term papers, oral and written assignments, recitations, and all other academic
efforts are to be the work of the student presenting the material.
b. Any use of wording, ideas, or findings of other persons, writers, or researchers requires
the explicit citation of the source; use of the exact wording requires a "quotation"
format.
c. Deliberately supplying material to a student for purposes of plagiarism is also culpable.
When academic honesty is in question, the following may occur:
It should be understood that the college and university policies specifies that:
A faculty member who has clear evidence that academic honesty has been violated may
take appropriate disciplinary action. Appropriate disciplinary action may include, but is
not limited to, requiring the student to rewrite a paper or retake a test, giving the
student an F on the assignment and/or in the course, and/or recommending expulsion.
If the action includes giving a course grade of NCR or F and/or a recommendation for
expulsion because of academic dishonesty, the faculty member must report the action
to the Department Chair and/or Academic Dean (or to the Campus/Program Director for
off-campus situations).
Expulsion for academic dishonesty will be noted on the student's transcript by the
words "Expelled for Academic Dishonesty."
Your continued enrollment in this course denotes understanding of and compliance with all
elements of this syllabus.
Other Policies
Please bring your book with you to class.
Strict adherence to university policy
No chewing gum.
No cell phones or pagers, in the class.
Furniture is to be used for its intended purpose.
Scantron 882-ES. For each test please bring 2. Though most of the tests are less than 100
questions, it is better to be safe.
Problems
Problem Solving
Introduction and Definition of Terms
Decision Making
Tools Forecasting