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When someone follows you on Twitter they are opting-in to see your Tweets.
They’re the ones who will see what your company is like, what you company
offers, and what your company thinks is interesting.
They’re also the people that are likely to become brand advocates and
will be engaging with your content through likes, Retweets, and mentions.
Getting followers isn’t really your end goal. Your end goal is to get people to
engage with your Twitter content, thereby engaging with your business, and
eventually becoming loyal customers.
When you gain followers on Twitter, it helps you get more customers. And it
works! In a Small Business Customer Insight survey, Twitter found that 75%
of customers feel more positively about a business after following them on
Twitter, and 69% of customers said they have purchased from a SMB after
following them on Twitter.
PROFILE PICTURE
Your profile picture puts a visual to your handle and
business name, so it’s important to use a recognizable,
high-quality photo that represents your business. Using
your logo is a great option!
HANDLE
Your handle is the@word users will use to tag you in Tweets,
making it incredibly important. Your handle should always,
always, always be the name of your business or a close variation.
A handle that doesn’t resemble your business name makes it
harder for users to guess when they’re Tweeting at you and just
generally makes your business harder to find.
BIO
Your Twitter bio is the perfect place to add a short and sweet
description to help potential followers understand who you are. Your
bio must be less than 160 characters, so keep it short, sweet, and to
the point! Add a link back to your website, and use keywords and
hashtags related to your business to help your profile show up in
search results.
LOCATION
Make sure to add your location! This will help Twitter
recommend users based on your location, and it will also
help followers learn more about your business.
When you follow someone on Twitter, they get a notification saying that you’ve followed them, and Twitter
makes it easy for them to follow you in return. Social psychologists call this the principle of reciprocity. When you
give something to someone, they often feel socially obligated to return the favor.
Scheduling your Tweets ahead of time allows you to curate and plan out content to share when it works
for you. With Twitter’s new Dashboard app and desktop experience for businesses, you can schedule your
Tweets and better engage with your audience.
If you’re a HubSpot customer, you can also use HubSpot’s social inbox right in the social inbox app within the
platform.
“
Paying attention to the rest of the world on Twitter
is super important, but it’s also important to pay
Engaging with your followers is crucial attention the users’ interactions with your business
-- especially early on. Take the time to in particular.
reply to any incoming tweets, even if
it’s just a quick ‘thanks!’” Luckily, Twitter has a new feature for SMBs to make
this process easier. With TWITTER DASHBOARD,
you can now set up custom feeds to pay attention
to how your customers are interacting with your
MARISSA BRETON businesses. This is useful way to see when people
Social Media Manager, HubSpot are Tweeting at you, but Dashboard is more than
FOLLOW HER @HiThisIsMarissa
just an engagement view. You can also schedule
your Tweets and get Tweet ideas and inspiration
from Dashboard’s built-in tips.
Can’t decide which photo to use? You can attach up to four photos to a single Tweet.
Try incorporating an image into every Tweet your create if it’s relevant. Images draw users’ attention, and
visuals help people process information faster and better than just text alone.
Need help creating better visuals? Try Canva. Canva is a great tool built for marketers who want to create
images for social media but who have limited design skills.
Canva has premade templates, stock photos, shapes, graphics, etc. that you can use to make stunning visuals
stand out on your audience’s twitter feeds.
Use images that RESONATE WITH A USER EMOTIONALLY for the best chance of interaction.
Text should be in clear white space for images.
TEST COLORS AND VISUALS that work for your business. They can make a big difference.
Experiment with GIFs. These animated images can add a touch of personality to your Tweets, and
also lead to higher Tweet engagement rates. Use the GIF button in the Tweet compose screen or
create your own.
Incorporate materials from other marketing - EMAIL GRAPHICS, PRESENTATIONS, FLYERS...etc. You
don’t have to reinvent the wheel
There are lots of FREE STOCK PHOTO SITES like Pexels.com, StockSnap.io, and Unsplash.com full
of gorgeous pictures you can use in your Tweets. There’s no excuse for not using any images, or
even worse, sharing cheesy stock photos.
Set aside some time every week to DESIGN NEW IMAGES for Twitter. Take an hour at the end of the
day to just play around in Canva and come up with some new stuff. HubSpot’s social media manager
always notices posts with new images do better than old images!
Use images that are CLEAR, CONCISE, AND EASY TO DIGEST when quickly scrolling. It should be
eye catching without having too much text.
When you have plans to attend a conference, make sure you monitor the event hashtag, follow other
attendees, and respond when you have something meaningful to say. Each interaction is like a target
advertising to follow you.
“
attendees to interact with your business about the
event online.
We use polls to help give us a sense of
You also can try to encourage user-generated what our audience cares about, and how
content by promoting a specific hashtag around a they feel about certain topics. Plus, Twitter
topic specific to your business. sends a notification to everyone who voted
in a poll when it closes- so that’s a great way
Try using Twitter polls or asking a question to
your followers and get responses. It’s a great way
to stay top of mind!”
to generate conversion online and get people
interacting with your business.
MARISSA BRETON
Social Media Manager, HubSpot
FOLLOW HER @HiThisIsMarissa
At the very least, place a Twitter follow button on your website homepage, your About Us page, and your blog
homepage sidebar. For even more exposure, add a link to your account in your email signature and within the
About section of your other social profiles.
You can also add social sharing buttons to gated offers, like ebooks, that you create. Ask people to follow you
on the first page and link directly back to your profile. This helps build that relationship with your business.
They’ve already seen your content, adding them into your social ecosystem just helps you build that
relationship even more.
If you write blog or other types of content, add social sharing buttons and Click to Tweets to make it easy for
people to find, follow, and Tweet at your business.
Make click-to-tweets visual and easy for the use. When you add a click-to-tweet next to a stat or a quote, add
a Twitter icon next to the copy. It’s super suggestive (in a good way) that the user is supposed to follow the
action.
PRO TIPS
It never hurts to ask. When you’re promoting a new piece of content, ask your
audience to share if they like it. It’ll also give you a good sense of what your
audience really cares about.
This is an easy way to expand your audience and get more followers. When users are looking for new
businesses and content curators to follow, your business could be one of them.
In fact, 85% of people believe Promoted Accounts help them discover new businesses on Twitter.
The key with Twitter ads is not to spend a fortune spraying and praying. Instead, you should use Twitter’s
targeting features to your best advantage.
One way to target your follower campaign is based around timing. With Twitter Ads, you tell Twitter how much
you are willing to pay to place targeted ads on users’ feeds. Twitter then decides how much that ad costs, and
anyone whose bid is higher than the price gets placed.
Most audiences have specific times that they’re looking at Twitter. Are your customers business professionals
who spends most of their time on Twitter during commuting hours? Try setting up a follower campaign based
on those times. Twitter will then run your ad during specific times and help you get more bang for your buck.
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Using time as your qualifier can help you target users efficiently based on when they’re most
likely to be on Twitter to see it.
You can also set up a follower campaign using targeted interests to reach users who have already indicated
they’d be interested in a business like yours.
Twitter for Business’ Audience Insights feature helps you understand your followers interests, demographics,
and follower growth. Understanding who your followers are and how they respond to your content will help
you better plan and promote paid ads to get more followers.
There are many options for targeting users by interest. Some of the most popular are based on keywords,
people they follow, behaviors, actual interests, and more.
The best way to set up a follower campaign is to use both timing and interest-based targeting features in one
campaign. Your goal with an ad campaign is to target those users whose interest match the ad at the time of
day when they’re most likely to see it.
Now it’s time to grab your printable tip sheet that came with your download so you can write
in the margins and use it as your go-to guide for cranking up your follower count. Good luck!
SOURCES:
• https://business.twitter.com/en/basics/what-to-tweet.html
• https://business.twitter.com/en/basics/twitter-followers.html
• https://business.twitter.com/
• https://business.twitter.com/en/success-stories.html
• https://business.twitter.com/en/advertising/campaign-types/increase-website-traffic.html
• https://blog.twitter.com/2016/tweettip-3-ways-to-tap-into-trending-topics-on-twitter
• https://blog.twitter.com/2016/whitepaper-how-valuable-are-your-followers
• https://blog.twitter.com/2016/introducing-twitter-dashboard
• https://business.twitter.com/en/basics/manage-your-business-account.html
• https://business.twitter.com/en/resources/follower-insights.html
• https://business.twitter.com/content/dam/business-twitter/resources/Customer_insights_2016.pdf
• https://business.twitter.com/en/targeting.html
• https://business.twitter.com/en/advertising/campaign-types/increase-tweet-engagements.html
• https://business.twitter.com/en/analytics/audience-insights.html
Twitter Dashboard is a powerful tool Link your social media and content
to connect businesses with their marketing strategy with the all-in-one
fans, customers, and community. Inbound Marketing Platform. ?