Master Data

Uraian Jawaban Responden Berdasarkan kuesioner

Kehandalan Ketanggapan Jaminan

no nama Hasi Sko
Hasil p1 p2 p3 p4 p5 Skor Hasil
p1 p2 p3 p4 p5 p6 p7 Skor l p1 p2 p3 p4 p5 r
1 SO 1 1 1 1 1 1 1 7 1 0 1 1 1 1 4 1 1 0 1 1 1 4 1
2 SA 1 1 1 0 1 1 1 6 1 0 1 1 1 1 4 1 1 0 1 1 1 4 1
3 MY 1 0 1 1 1 1 1 6 1 1 1 1 1 1 5 1 1 1 1 1 0 4 1
4 FT 1 1 1 1 1 1 1 7 1 1 1 1 1 1 5 1 0 1 1 1 1 4 1
5 HS 1 1 1 0 1 1 1 6 1 1 1 1 1 1 5 1 1 0 1 0 0 2 2
6 DE 1 1 1 1 1 1 1 7 1 0 1 0 1 0 2 2 1 0 1 1 1 4 1
7 FA 1 0 1 0 0 1 0 3 2 0 1 1 1 1 4 1 1 1 1 1 1 5 1
8 IR 1 1 1 1 1 1 1 7 1 1 1 1 1 1 5 1 1 1 1 1 1 5 1
9 HH 0 0 1 1 1 0 1 4 1 1 1 0 0 1 3 1 1 0 1 0 0 2 2
10 HA 1 0 1 0 1 0 0 3 2 1 1 0 1 1 4 1 1 0 1 1 1 4 1
11 SN 1 0 1 0 1 0 0 3 2 1 0 0 1 0 2 2 1 0 1 0 0 2 2
12 ABS 1 1 0 1 1 1 1 6 1 1 1 1 1 1 5 1 0 1 1 0 0 2 2
13 AS 1 0 1 0 1 0 0 3 2 0 1 0 1 1 3 1 1 0 1 0 1 3 1
14 DA 1 1 0 1 1 1 1 6 1 1 1 0 1 1 4 1 1 0 1 1 1 4 1
15 RFY 0 1 0 0 1 1 0 3 2 1 1 0 0 0 2 2 0 1 1 0 1 3 1
16 SRS 1 1 1 0 1 1 1 6 1 1 1 0 1 1 4 1 1 1 1 1 0 4 1
17 MP 0 1 1 1 1 1 1 6 1 1 1 0 1 1 4 1 1 0 1 1 1 4 1
18 PS 1 1 1 1 1 1 1 7 1 0 1 0 1 1 3 1 1 0 1 0 0 2 2
19 SS 1 1 1 1 1 1 1 7 1 0 1 0 1 1 3 1 1 1 1 1 1 5 1
20 EM 1 0 1 0 1 1 0 4 2 0 1 0 1 0 2 2 1 0 1 0 1 3 1
21 TMR 1 1 1 1 0 1 0 5 1 1 0 0 1 1 3 1 0 1 1 1 1 4 1
22 JJ 1 0 1 0 0 1 0 3 2 0 1 0 1 0 2 2 1 0 1 0 0 2 2
23 ADS 1 1 1 1 1 1 1 7 1 1 1 0 1 1 4 1 1 1 1 1 0 4 1

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24 Tn.LS 0 1 0 0 1 0 1 3 2 1 1 1 1 0 4 1 1 1 1 1 1 5 1
25 Ny.MYL 0 0 0 0 1 1 0 2 2 1 1 0 0 1 3 1 1 1 1 0 0 3 1
26 Ny.TR 0 0 1 0 1 1 0 3 2 0 1 0 1 0 2 2 1 0 1 0 1 3 1
27 Ny.Y 1 0 1 0 1 0 0 3 2 0 1 1 1 1 4 1 1 0 1 1 1 4 1
28 Tn.AA 0 1 1 0 1 0 1 4 1 0 1 0 0 1 2 2 1 0 1 0 1 3 1
29 Tn.HHA 1 1 1 1 0 1 0 5 1 1 1 0 1 1 4 1 0 1 1 0 0 2 2
30 Tn.HK 1 1 1 1 1 1 1 7 1 0 1 1 1 1 4 1 1 1 1 1 1 5 1
31 Ny.SM 1 0 1 0 1 0 0 3 2 0 1 0 0 1 2 2 0 1 0 0 1 2 2
32 Ny.NH 1 1 1 0 1 1 1 6 1 0 1 1 1 1 4 1 1 1 1 1 1 5 1
33 Ny.IPS 1 1 1 1 1 1 1 7 1 1 1 1 1 1 5 1 1 1 1 1 1 5 1
34 Ny.MS 0 1 0 0 1 1 0 3 2 1 0 0 1 0 2 2 1 1 1 1 1 5 1
35 Ny.N 1 0 1 1 1 1 1 6 1 1 0 0 1 1 3 1 1 1 1 1 1 5 1
36 Ny.BM 1 0 1 1 0 1 0 4 1 1 0 1 0 0 2 2 1 1 1 1 1 5 1
37 Ny. M 1 0 1 0 1 0 0 3 2 0 1 0 1 0 2 2 1 1 1 0 1 4 1
38 Ny. R 1 0 1 1 1 1 1 6 1 1 1 1 1 1 5 1 1 1 1 0 1 4 1
39 Ny. MMH 1 0 1 0 1 1 1 5 1 1 1 1 1 1 5 1 1 1 1 1 1 5 1
40 Tn. MY 1 0 1 0 1 0 0 3 2 1 1 0 0 1 3 1 1 0 0 1 0 2 2
41 TT 1 0 1 1 1 1 1 6 1 1 1 1 1 1 5 1 1 1 1 1 1 5 1
42 Tn.S 1 1 1 0 1 1 1 6 1 0 1 0 0 1 2 2 1 1 1 2 1 6 1
43 Tn.BP 1 0 0 0 1 0 1 3 2 0 1 0 1 0 2 1 1 0 0 0 1 2 2
44 Ny.R 1 0 1 0 1 0 0 3 2 1 0 0 0 1 2 2 1 0 1 0 0 2 2
45 Tn.MG 0 0 0 0 1 1 1 3 1 0 1 0 1 0 2 2 0 1 0 1 0 2 2
46 Ny.SN 0 0 1 1 1 1 1 5 1 1 0 0 1 0 2 2 0 0 1 1 0 2 2
47 Ny. NU 1 0 1 0 1 0 0 3 2 1 1 1 1 1 5 1 1 1 1 1 1 5 1
48 Ny.ELM 0 1 0 0 1 0 1 3 2 1 0 1 0 0 2 2 1 0 1 0 0 2 2
49 Tn.AMT 1 1 1 1 1 1 1 7 1 1 1 1 1 1 5 1 1 1 1 0 1 4 1
50 Tn.SL 1 0 1 0 0 1 0 3 2 0 1 0 1 1 3 1 1 1 0 0 0 2 2
51 Ny.E 1 1 1 1 1 1 1 7 1 0 0 1 1 0 2 2 1 0 1 0 1 3 1
52 Ny.R 1 0 1 0 1 0 0 3 2 1 1 0 1 1 4 1 0 1 1 1 1 4 1
53 Tn.A 0 1 1 1 1 1 1 6 1 0 0 1 1 0 2 2 1 0 1 1 1 4 1

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 54 Ny.LBM 1 0 1 0 1 0 0 3 2 0 1 1 0 1 3 1 1 0 0 1 0 2 2
55 Ny.A 1 1 1 1 1 1 1 7 1 1 1 1 1 1 5 1 1 1 0 1 1 4 1

Keterangan:

P1- P7 = Pertanyaan Skor : 4- 7 = 1 ( baik) Hasil Ukur : 1 = Kehandalan baik

Jawaban: 1 = Ya 0- 3 = 2 (Tidak baik) 2 = Kehandalan kurang baik

0 = Tidak

P1- P5 = Pertanyaan Skor : 3 - 5 = 1 ( baik) Hasil Ukur : 1 = Ketanggapan baik

Jawaban: 1 = Ya 0- 2 = 2 (Tidak baik) 2 = Ketanggapan kurang baik

0 = Tidak

P1- P5 = Pertanyaan Skor : 3- 5 = 1 ( baik) Hasil Ukur : 1 = Jaminan baik

Jawaban: 1 = Ya 0- 2 = 2 (Tidak baik) 2 = Jaminan kurang baik

0 = Tidak

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 Empati Bukti Fisik
n
nama p p p p p p Sko Hasi
o p p p p p Sko Hasi
1 2 3 4 5 6 r l
1 2 3 4 5 r l

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 1 1 1 1 1 1 6 1
1 SO 1 1 1 1 1 5 1
1 1 1 1 1 1 6 1
2 SA 1 1 1 1 1 5 1
1 1 1 1 1 1 6 1
3 MY 0 0 0 1 1 2 2
1 0 1 0 0 1 3 2
4 FT 1 1 1 1 1 5 1
1 1 1 0 1 1 5 1
5 HS 1 1 0 1 1 4 1
1 1 1 0 1 1 5 1
6 DE 1 1 1 1 1 5 1
1 1 1 1 1 1 6 1
7 FA 1 1 1 1 1 5 1
1 1 1 1 1 1 6 1
8 IR 1 1 1 1 0 4 1
1 1 1 1 1 1 6 1
9 HH 1 1 1 1 1 5 1
1 1 1 1 0 1 1 5 1
0 HA 0 1 0 0 1 2 2
1 1 0 1 1 1 1 5 1
1 SN 0 1 0 0 1 2 2
1 1 1 1 1 1 1 6 1
2 ABS 1 1 1 1 1 5 1
1 1 1 0 0 0 1 3 2
3 AS 0 1 0 0 1 2 2
1 1 1 1 1 1 1 6 1
4 DA 0 1 1 0 1 3 1
1 1 1 0 0 0 1 3 2
5 RFY 0 1 1 0 1 3 1
1 1 1 1 1 1 1 6 1
6 SRS 1 1 1 1 1 5 1

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1 1 1 0 0 1 1 4 1
7 MP 0 1 0 0 1 2 2
1 1 1 1 0 1 1 5 1
8 PS 1 1 0 1 1 4 1
1 1 1 1 1 1 1 6 1
9 SS 1 1 1 1 1 5 1
2 1 0 1 0 0 1 3 2
0 EM 0 1 0 0 1 2 2
2 1 1 1 1 1 1 6 1
1 TMR 1 1 0 1 1 4 1
2 1 0 1 0 0 1 3 2
2 JJ 1 0 0 1 0 2 2
2 1 1 1 0 1 2 6 1
3 ADS 1 1 1 1 1 5 1
2 1 1 1 1 1 1 6 1
4 Tn.LS 0 0 1 0 1 2 2
2 Ny.MY 1 1 0 0 1 1 4 2
5 L 0 1 1 0 1 3 1
2 1 0 1 0 1 1 4 1
6 Ny.TR 0 1 0 0 1 2 2
2 1 1 1 1 1 1 6 1
7 Ny.Y 1 1 1 0 1 4 1
2 1 0 0 0 0 1 2 2
8 Tn.AA 1 0 0 0 1 2 2
2 Tn.HH 1 1 0 0 0 1 3 2
9 A 1 1 1 1 1 5 1
3 1 1 1 1 1 1 6 1
0 Tn.HK 1 1 1 1 1 5 1
3 1 1 1 0 0 1 4 1
1 Ny.SM 0 1 1 0 1 3 1
3 Ny.NH 1 0 1 0 1 3 1 1 1 1 1 1 1 6 1

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2
3 1 1 1 1 1 1 6 1
3 Ny.IPS 1 1 1 1 1 5 1
3 1 1 1 1 1 1 6 1
4 Ny.MS 1 1 1 1 1 5 1
3 1 1 1 1 1 1 6 1
5 Ny.N 1 1 1 0 1 4 1
3 1 1 1 1 1 1 6 1
6 Ny.BM 0 1 0 0 1 2 2
3 1 0 1 0 0 1 3 2
7 Ny. M 0 1 0 0 1 2 2
3 1 1 1 1 1 1 6 1
8 Ny. R 1 0 0 0 1 2 2
3 Ny. 1 1 1 1 1 1 6 1
9 MMH 0 1 1 1 1 4 1
4 1 0 0 0 1 1 3 2
0 Tn. MY 0 1 0 0 1 2 2
4 1 0 0 1 0 1 3 2
1 TT 1 1 1 1 1 5 1
4 1 1 1 1 1 1 6 1
2 Tn.S 1 0 0 1 0 2 2
4 1 1 1 0 0 1 4 1
3 Tn.BP 0 1 0 0 1 2 2
4 1 1 0 0 0 1 3 2
4 Ny.R 1 1 0 1 1 4 1
4 1 0 0 0 1 1 3 2
5 Tn.MG 1 1 0 0 1 3 1
4 1 1 1 1 1 1 6 1
6 Ny.SN 1 1 1 1 1 5 1
4 Ny. NU 1 1 1 1 1 5 1 1 1 1 1 1 1 6 1

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 7
4 Ny.EL 1 1 0 0 1 1 4 1
8 M 1 0 0 1 1 3 1
4 Tn.AM 1 1 1 1 1 1 6 1
9 T 1 1 1 1 1 5 1
5 1 0 0 0 1 1 3 2
0 Tn.SL 0 1 1 0 1 3 1
5 1 0 1 0 0 1 3 2
1 Ny.E 1 0 0 0 1 2 2
5 1 0 0 0 0 1 2 2
2 Ny.R 0 0 1 0 1 2 2
5 1 1 0 0 0 1 3 2
3 Tn.A 1 1 1 1 1 5 1
5 Ny.LB 1 1 1 0 0 1 4 1
4 M 1 0 1 0 0 2 2
5 1 0 0 0 0 1 2 2
5 Ny.A 1 1 1 1 1 5 1
Keterangan:

P1- P5 = Pertanyaan Skor : 3 - 5 = 1 ( baik) Hasil Ukur : 1 = Empati baik

Jawaban: 1 = Ya 0- 2 = 2 (Tidak baik) 2 = Empati kurang baik

0 = Tidak

P1- P6 = Pertanyaan Skor : 4- 7 = 1 ( baik) Hasil Ukur : 1 = Bukti Fisik baik

Jawaban: 1 = Ya 0- 3 = 2 (Tidak baik) 2 = Bukti Fisik kurang baik

0 = Tidak

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