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Event Design Duration: Date Approved:

Event Title : Public Sector Quality and Productivity Improvement Forum and Government Best Practice
Recognition (PSQPIF and GBPR) 2023
Theme : Leading the way with Quality Management to Better Serve the Citizens
(Note: The same theme will be used in the GQMP Milestone Report
Duration : Two days (9:00 AM - 4:00 PM)
Target Participants : Officials and staff of key government agencies at the national and local government levels, private sector
organizations/companies, and stakeholders. Total number of target participants- 1,000 participants
(approximately)

Venue : Zoom and YouTube

I. Background and Rationale

In today's rapidly evolving governmental landscape, marked by swift transformations and shifting citizen expectations, governments worldwide
face an urgent imperative to elevate their service delivery to constituents. Closer to home, issues such as recovering from the pandemic,
addressing escalating climate change, and navigating intricate socio-economic shifts have heightened the compelling need for an agile and
responsive public sector. This imperative is driven by the fundamental goal of fostering excellence in public service, a commitment that finds its
champion in the Government Quality Management Program (GQMP).

Proclamation No. 305 (1988), designating October as National Productivity Improvement Month, resonates with our theme, "Leading with
Quality Management for Better Public Service,” or in Filipino, "Nangunguna sa Pamamahala ng Kalidad para sa Mas Mahusay na Serbisyo sa
Publiko," underlining the government's commitment to service enhancement. The PSQPIF theme aligns with the GQMP's mission, which for
more than 15 years since the issuance of Executive Order No. 605, has focused on promoting ISO 9001 QMS, best practices, and quality
improvement tools. These efforts aim to make government services more efficient, manage risks, and ensure resilience while considering local
issues, global trends, and citizen needs.
This two-day forum will CONVENE key stakeholders, government leaders, subject matter experts, public sector employees, and citizens, to
discuss vital aspects of improving public service quality aimed at elevating the quality of public service delivery, encapsulated within these four
key segments:

● GQMP: A Catalyst for Excellence- In this first segment, we present the GQMP accomplishments to set the stage for the entire event.
GQMP has been instrumental in transforming government agencies into centers of excellence. It has played a pivotal role in guiding
government agencies on their journeys toward QMS implementation, helping them achieve and sustain quality improvements. We look
back on GQMP's achievements in raising public service quality standards, fostering a culture of continual improvement, and promoting
performance excellence in the public sector.

● Government's Commitment to Enhanced Public Services through Best Practice Recognition- The Government Best Practice
Recognition (GBPR) segment will acknowledge and COMMEND agencies with exceptional efforts in adopting best practices to deliver
effective, efficient, and innovative public services. This recognition underscores their unwavering dedication to excellence and
citizen-centricity. GBPR reflects the government's determination to enhance public services and promote excellence in the public sector
by facilitating knowledge sharing, reinforcing a commitment to benchmarking quality services, exceptional performance, and fostering
innovation.

● QMS Implementation and Sustaining Quality Improvements- During the forum, government agencies will share their experiences,
from the initial implementation of ISO 9001 Quality Management Systems (QMS) to going beyond the standards to further enhance their
operations and service delivery. They will showcase their continuous efforts in not only achieving but also sustaining quality
improvements, all while keeping citizen-centricity at the forefront of their initiatives. Additionally, agencies will discuss the challenges
they've faced along the way and provide valuable recommendations to CONTRIBUTE in inspiring and assisting others in their journey
toward better service delivery. This forum underscores the pivotal role of QMS as the foundation for government agencies to provide
excellent citizen-centric public services and highlights their unwavering commitment to ongoing improvement and innovation beyond
established standards.

● Charting the Path Forward: Prioritizing Citizen-Centric Public Service Delivery- In the final forum segment, we bring our theme of
citizen-centric public services full circle, connecting it with the insights gained from earlier discussions, particularly regarding Quality
Management Systems (QMS). We begin by presenting the results of the Citizen Satisfaction (CitSat) and Business Satisfaction (BizSat)
assessments, directly tying them to our theme and preceding topics by providing a clear picture of current satisfaction levels and
highlighting areas in public service delivery that excel or require improvement, all within the context of continual quality public service
improvement. As we transition into the "Path Forward Towards Excellent Service Delivery," we build upon the knowledge shared
throughout the forum, emphasizing the integration of QMS principles with citizen-centricity by actively engaging the participants, and
 encouraging them to share suggestions and recommendations rooted in the forum's discussions. The CONSULTATION with participants
is instrumental in ensuring that public services stay responsive, efficient, and aligned with citizens' expectations, underlining our
unwavering commitment to QMS and citizen-centric principles.

II. Objectives

The PSQPIF specifically aims to:

a. Convene - Bring together individuals, such as experts, or representatives of public and private sector organizations to discuss crucial factors
or drivers that improve the quality of public service delivery;
b. Commend - Recognize government agencies with best practices;
c. Contribute - Raise awareness of public sector quality and productivity improvement strategies, standards, programs, frameworks, and
approaches to improve citizen satisfaction; and,
d. Consult - Serve as a platform for gathering collective knowledge in formulating recommendations for driving quality improvement initiatives.

III. Expected Outputs

a. Enhanced awareness of participants on the role of GQMP in improving the quality of public service delivery;
b. Recognized government agencies with best practices; and,
c. Recommendations on improving public service quality.

IV. Methods

● Pre-forum online conversations ● Video presentations

● Plenary presentations and discussions ● Deliberation for the judging of entries

V. Program of Activities and Session Guide

A. Discussion Points

● How do GQMP and GBPR exemplify the government's unwavering commitment to delivering citizen-centric public services?
This question takes center stage during the presentation of GQMP achievements and the recognition of best practices and sustained ISO 9001
QMS certification. In these discussions, government agencies are acknowledged and commended for their exceptional dedication to adopting best
 practices and continually upholding ISO 9001 QMS certification. The event highlights the critical role of ISO 9001 QMS and innovation in the public
sector, showcasing these agencies as exemplars of the government's enduring dedication to providing and sustaining citizen-centric public
services.

● How do government agencies' endeavors in QMS implementation and sustaining quality improvements align with the overarching goal
of providing citizen-centric public services?
This critical question finds its answers through the presentations and discussions featuring selected agencies sharing their invaluable experiences,
illustrating their transformative journey from QMS implementation to the ongoing enhancement of public service delivery. They will emphasize the
fundamental role of citizen-centricity in their efforts, articulating the challenges they've faced and providing actionable recommendations. These
insights serve as inspiration and guidance for others on the path toward continuously improving service delivery that truly resonates with citizens.

● How do the results of Citizen Satisfaction (CitSat) and Business Satisfaction (BizSat) assessments contribute to our comprehensive
understanding of citizen-centric public services, and how can participants actively contribute to improving public services using a
citizen-centric approach, based on the discussions held during the forum?
The presentation of CitSat and BizSat results play a crucial role in shedding light on current satisfaction levels and pinpointing areas for
improvement in public service delivery. These insights are presented within the broader context of continuous quality improvement. Moreover, the
forum underlines how QMS principles intersect with citizen-centricity. Active participant engagement is encouraged, providing a platform for sharing
valuable suggestions and recommendations rooted in the forum's substantive discussions. These collaborative efforts foster a proactive approach
to enhancing public services, ensuring they align with the expectations and needs of citizens. Hence, this question comes to the forefront during
various segments of the event, with particular emphasis on the synthesis of participant collaboration.

B. Programme of Activities

Time Day 1 Time Day 2

8:45 AM - Set-up 8:45 AM - Set-up

9:00 AM Registration 9:00 AM Registration

9:00 AM - Opening
10:00 AM Opening (10 mins)
Invocation, Introduction Segment 3
Interactive activity: Wellness/Mood Poll QMS Implementation and Sustaining Quality
Improvements
Welcome Remarks (5 mins) This segment aims to explore the positive impact of QMS
Speaker - President of the Development on public service delivery, highlighting significant
Academy of the Philippines progress in the ongoing pursuit of improvement.
Distinguished speakers from multiple government
Keynote Message: (5 mins) agencies will provide insights into seamlessly integrating
Quality Services for a Better Future QMS into their operations, addressing challenges and
strategies, thus offering a comprehensive view of QMS in
The message will underline the pivotal role of
effective QMS in driving sustainable progress and
transformation within the public sector.
It will emphasize the overarching theme of the forum
by highlighting the role of quality services in
enhancing citizen satisfaction, fostering innovation,
and fortifying the resilience of governments.
Speaker - President of the Philippines (Video)
Segment 1
GQMP: A Catalyst for Excellence (15-20 mins)
The discussion in this segment is a crucial starting
point that sets the direction for the whole forum,
highlighting the importance of QMS in improving
government processes and how GQMP has made a
positive impact on public services.
Speaker - GQMC Chairperson and Secretary of the
Department of Budget and Management
Open Forum (10 mins)
Interactive activity: AskMeAnythingAbout GQMP
Photo Opportunity (5 mins)
action. Similarly, the Malaysian Experience will
demonstrate the role of ISO 9001 certifications in
enhancing government agency performance. It will
emphasize plans for their continuous use in shaping the
future of public service delivery. This collective
representation is intended to inform participants about
how ISO certifications amplify agencies' performance.
Also, this segment celebrates successful efforts in
maintaining ISO 9001 certification towards improving
citizen satisfaction and overall service quality.
9:00 AM ● ISO 9001 Certification: The Malaysia
9:20 AM Experience (15-20 mins)
The Malaysian Productivity Center will offer
informative updates about its ISO 9001
certifications within the government sector during
this session. Delving into the core of the topic, the
session will highlight how these certifications
significantly contribute to enhancing performance
across diverse government agencies, providing
attendees with valuable insights into the real world
use and advantages of ISO 9001 certifications in
public service delivery. Through this engaging
presentation by the National Productivity
Organization of Malaysia, participants will develop
a thorough grasp of how ISO 9001 certifications
actively elevate the efficiency and effectiveness of
governmental operations in Malaysia.
Speaker: MPC
9:20 AM ● Navigating Local Challenges and Listening to
9:40 AM the Voice of the Client (15-20 mins)
The Philippine Statistics Authority (PSA) will
present how it has utilized QMS to enhance its
operations. It will showcase how the PSA
addresses local challenges and prioritizes citizens'
needs by actively engaging them, customizing
services, and emphasizing citizen-centric
approaches for improved outcomes and better
 services. This topic aligns with the PSQPIF 2018
theme of bringing government services closer to
the people.
Speaker: PSA
9:40 AM - Open Forum (10 mins)
10:00 AM Photo Opportunity

● Recognition of Sustained ISO 9001

Certification - Batch 1 (10 mins)
Agencies - A to M

10:00 AM - Segment 2:
Continuation…
10:40 AM Government's Commitment to Enhanced 10:00 AM -
Public Services through Best Practice 10:20 AM
● Leveraging Technology for Smarter QMS
Recognition
(15-20 mins)
This segment showcases exemplary government
The discussion centers around how LGU Baguio
best practices in public service delivery. It will
through the strategic utilization of technology has
highlight success stories, innovations, and
sustained and leveled up its QMS. Aligned with
impactful initiatives implemented by different
the 2020 PSQPIF theme, Smarter QMS:
government agencies applying to be recipients of
Responding and Rethinking Public Service
the Government Best Practice Recognition 2023.
Delivery, this topic explores how technology is
being harnessed to enhance the efficiency and
Judges (Tentative):
effectiveness of QMS. The presentation delves
● DAP- PJC/MLM
into the innovative tools and strategies employed
● Innovation Council - NEDA/DTI
to optimize QMS and drive continuous
● DBM
improvement.
● PSQ
Speaker: LGU Baguio
10:20 AM -
● Introduction: GBPR (10 mins) 10:40 AM
● Advancing Public Services: Recovery,
● Play GBPR video
Resilience, and Best Practices (15-20 mins)
Interactive activity: People Choice Fun Poll
This presentation will showcase the impressive
(Note: valid only for those who watched all the
achievements of the Department of Science and
presentations. Ranking will be done by the
Technology (DOST) in obtaining QMS
participants)
certification, PQA recognition, and strong
performance ratings through AO25 evaluation.
● Presenter 1: (7-10 mins per presentation,
Aligned with the 2022 PSQPIF theme, "Advancing
judges Q&A and audience Q&A - 20 mins)
Public Service Quality to Accelerate Recovery and
Judges Q&A
Transformation," attendees will learn from DOST's
Open Forum
strategies and experiences on the topic to provide
insights for pursuing excellence, building
 resilience, and promoting best practices in the
evolving public services landscape.
Speaker: DOST

Interactive activity: Scrambled Letters- Key

Terminologies

10:40 AM - 10:40 AM -
Morning Break (10 mins) Morning Break (10 mins)
11:00 AM 11:00 AM

11:00 AM - ● Presenter 2: (7-10 mins per presentation, 11:00 AM - Open Forum (10 mins)
11:30 AM judges Q&A and audience Q&A - 20 mins) 11:30 AM Photo Opportunity
Judges Q&A
Open Forum ● Recognition of Sustained ISO 9001
Certification - Batch 2 (20 mins)
Agencies - N to Z

11:30 AM - ● Presenter 3: (7-10 mins per presentation, Segment 4:

12:00 NN judges Q&A and audience Q&A - 20 mins) Charting the Path Forward: Prioritizing
Judges Q&A Citizen-Centric Public Service Delivery (15-20 mins)
Open Forum In this segment, we turn our attention to charting the way
forward. We will assess the experiences, needs, and
sentiments of citizens and businesses in relation to the
services they have received. By actively listening to their
feedback, we can reflect on how QMS initiatives may
have contributed to heightened satisfaction among
citizens and businesses. Ultimately, the goal is to
enhance government efficiency and effectiveness as we
11:30 AM - move forward into the future of public service delivery.
12:00 NN
● Exploring the Voice of the People: Citizen
and Business Satisfaction Survey Results
(20-30 mins)
This session will provide an opportunity to analyze
the 2023 Business Satisfaction and 2022 Citizen
Satisfaction results to identify the key factors
driving satisfaction with frontline government
services and areas that require improvement. We
will assess the level of satisfaction among citizens
and businesses regarding the services they have
received. By studying their feedback, we can
 discern the aspects they value and areas where
enhancements are needed. This analysis assists
the government in tailoring services to align more
closely with the needs of citizens and businesses,
ultimately leading to increased satisfaction and
improved governance.
Speaker: [DAP-PDRO]
Interactive activity: Poll

12:00 NN - 12:00 NN -
Lunch Break (60 mins) Lunch Break (60 mins)
1:00 PM 1:00 PM

● Government Trends 2023: What do people

1:00 PM -
● Presenter 4: (7-10 mins per presentation, expect from the government? (15-20 mins)
1:30 PM
judges Q&A and audience Q&A - 20 mins) This session explores the dynamic and diverse
Judges Q&A expectations citizens have of the government,
Open Forum encompassing essential services such as
safety, economic stability, transparency, and
responsiveness, as well as leadership in
healthcare, education, environmental
protection, and crisis management. In an
increasingly digital age, there is also an
1:00 PM -
anticipation of technology and innovation in
1:30 PM
public service delivery. These citizen demands
align with the government's adaptation to
transformational trends, moving from
hierarchies to networks, fostering collaboration,
and striving to provide solutions that evolve
with citizens' needs.
Speaker: Delloit

Open Forum (10 mins)

1:30 PM - ● Presenter 5: (7-10 mins per presentation, 1:30 PM - Let’s Talk: Recommendations to Improve
2:00 PM judges Q&A and audience Q&A - 20 mins) 2:00 PM Public Service Delivery
Judges Q&A A plenary discussion will be facilitated, inviting
Open Forum both panelists and participants to actively
share their insights on identifying
improvements in public service delivery.
Participants can contribute ideas, suggestions,
 and recommendations to enhance the quality
of public services that best meet their needs.
This collaborative effort underscores the
importance of citizen-centric public services.

Plenary Discussion: (10 mins)

Panel Reactors (3-5 mins. each):

● DOH
● DepEd
● DOTr
● DA
● OCD

2:00 PM - ● Presenter 6: (7-10 mins per presentation, 2:00 PM - Segment 5: Recognition Ceremony of Government
2:30 PM judges Q&A and audience Q&A - 20 mins) 2:30 PM Best Practices (30 mins)
Judges Q&A
Open Forum This segment recognizes and awards outstanding
government best practices and initiatives in public
service delivery.

2:30 PM - ● Presenter 7: (7-10 mins per presentation, 2:30 PM - Closing Remarks

3:00 PM judges Q&A and audience Q&A - 20 mins) 3:00 PM
Judges Q&A Promotion of GQMP Inititives: DBMS, QWS, and Callf
Open Forum or Beneficiary Agencies

Closing

Proposed Project Team Involvement:

At least 2: At least 2:

Introduction of VIP Primary: PJC Alternate: PSQPIF Screen Meryl Jessa/Kams

MLM sharer and AV
Support

Hosts Enzo/ alternative external Nina GBPR Screen Margaret Caitlin

host ℅ Ms Bung Sharer
 Zoom Ushers Eds and Ric Kams/Pam GBPR Coordinators Maan Philip

YouTube Ushers Ped Jon Documenter Outsourced

Pax and RP Coordinator Maan Carol Logistics Carol Jon

DAP Guests Coordinator Maan and Jon Interview Video Clips Meryl Peds

VIP Coordinator Bung Rica

Materials/Resources needed:

Brochure/Poster Keynote Speech

Digital Promotion: Save the Date, Poster, Speakers, Initial meeting
Throwback and What to expect video, Online Forum Profile of Speakers
List of Presenters Presentation Materials/ Copy of Research Paper
List of Panel Reactors Google Drive for sharing materials
Letters of Invitation Initial meeting
Initial Coordination with speakers and VIPs Waiting Time Videos:GQMP Video, Innovation Laboratory
List of VIPs Video
Confirmation of Speakers List of Applicants- GBPR
Briefing with speakers List of Judges- GBPR- GBPR
Dry-run with Speakers Presentation Guidelines- GBPR
Zoom Platform for1000 pax Google Drive for sharing materialsJudging Criteria- GBPR
Registration Consolidated Scoresheet- GBPR
Confirmation Guidelines for Workshop
Attendance Form Video Clips
Waiting Time Video: DAP and PSQPIF Throwback Format for Documenting the Improvement
Webinar Etiquette Video Recommendations
Script Trophy- GBPR
Invocation Video (Ecumenical and Zamboanga Peninsula Acceptance Speech Guidelines- GBPR
Video) Acceptance Speech Videos- GBPR
Welcome Speech Photo Opportunity- GBPR Recipients
Initial meeting Music for Awarding- GBPR
 Evaluation Forms Documentation
Certificate of Appreciation

Design Inputs:

A. 2022 PSQPIF - Project Team Debriefing Results:

1. What went well?

● Exceptional hosting by Nina and Edmon.
● Reliable AV equipment and technical support.
● Reactors offered valuable insights and preparation.
● Active engagement from participants and reactors in
discussions.
● Smooth presentations with minimal technical glitches.
● Highly successful Day 1 Morning session.
● Robust participation on Day 2 despite attendance
challenges.
● Successful event execution despite obstacles.
● Meaningful collaboration across various center units.
● Well-received forum content and topic selection.
● Strong coordination and effective teamwork.
● Dedicated commitment of two top-level internal judges.
● Finalists' enthusiasm and support from ADA.
● Successful coordination between PQTO and AIDO.
● Technical and logistical support, including IT assistance.
● Support from the canteen and the Office of the President
for the venue.
● Seamless transition from a smaller setup to a larger one.
● Well-prepared main MCs with a polished script.
● Thoughtful and well-executed program flow.
● Successful teamwork, creative elements, and enhanced
tech setup.
● Variety of speakers and relevant theme and topics.
● Strong teamwork and coordination among team members.
● Appropriate venue selection and effective dry-runs.
● High-quality paper presentations and GBPR segment.

2. What were the areas for improvement in the forum discussion?

● Coordinate closely with IT to prevent unexpected closure of breakout rooms in Zoom. Address Zoom subscription issues promptly, ensuring a
smooth experience for participants. Ensure the Zoom Account is consistently updated and functional. Maintain clear communication among
team members regarding Zoom Account changes.
● Review YouTube recordings for possible improvement in transitioning between speakers and assisting with presentations.
● Enhance the integration of topics, speakers, and presentation materials for a more cohesive flow.
● Brief hosts on officer standards for seamless hosting.
● Improve time management during the event. Implement strict time monitoring for speakers to allow time for participant questions.
● Consider making the script slightly conversational and incorporating background music.
● Explore using Google Slides instead of Canva for embedded videos and smoother file handling.
 ● Better handle sudden requests and comments from participants during the event.
● Provide backup computers for hosts on Zoom and utilize two cameras for better space coverage.
● Include engaging activities to enhance participant interaction and engagement.

3. What were the areas for improvement in the GBPR discussion?

● Consider extending the presentations of shortlisted
agencies to a full day instead of half a day to allow more
time for Q&A. Allocate more time for Q&A to
accommodate judges' clarificatory questions. Ensure
equal time allocation for each finalist during presentations
and Q&A to maintain participant engagement.
● Clarify the Q&A process for finalists and inform panel
reactors of their role. Clarify also if the participants may
ask questions to the GBPR presenters.
● Pre-upload all necessary materials and videos to avoid
last-minute surprises/errors.
● Manage time more effectively throughout the event.
● Conduct an offline session for judges to review finalists'
entries before the event to streamline Day 1. Consider
pre-judging before the forum to allow more time for Q&A
during the event and focus on winners' announcements.
● Ensure early preparation and sufficient manpower
support.
● Improve internet stability and have a Project Team
member present at the venue.
● Adjust presentation time allocation for a smoother flow.
● Handle sudden requests and comments from participants
more effectively.
● Encourage full participation of the GBPR team in dry runs
for clearer communication and event execution.
● Revisit the scheduling of the GBPR session to avoid
cramming and extend it to a whole day if possible.

4. Any other suggestions, which can make the event even more interactive and engaging in approach and topics that are
value-adding to the public sector?

● Review and update categories or metrics, fine-tuning them
for new measures while avoiding excessive details.
● Consider making the GBPR a full-day activity for more
comprehensive coverage.
● Utilize collaborative platforms like Jamboard or Miro for
participants to share questions/comments visible to
everyone.
● Enhance online engagement by conducting mini-Q&A
sessions in the YouTube chat.
● Maintain the current setup; no suggestions at the moment.
● No specific suggestions at this time.
● Consider conducting face-to-face sessions for better
participant engagement.
● Explore the possibility of organizing a face-to-face forum
for speakers and panelists/reactors in the future.
● Retain the online forum format for wider audience reach,
extend the Q&A portion, and introduce participant
contests.
● Incorporate brief interactive games with questions related
to previous topics for increased participant engagement.
B. 2022 PSQPIF - Event Evaluation Results:
6. Consolidated and Combined Common Feedback and Concerns:
● No specific concerns mentioned.
● Request for presentation materials.
● Interest in specific training topics.
● Congratulations and appreciation for DAP's efforts.
● Feedback on technical issues (internet connectivity).
● Desire for more training opportunities.
● Suggestion for better time management.
● Desire for more interactive tools and engagement.
● Appreciation for the event's quality and organization.
● Interest in attending future webinars and events.
● Desire for more training opportunities in various fields.
● Desire for a copy of the presentation materials.
● Feedback on the success and impact of the event.
● Comments on the need for participant involvement during
presentations.
● Suggestions for improvement of the event schedule.
● Comments on the effectiveness of the presentations.
● Interest in specific subjects (e.g., ICT infrastructure, gender and
development).
● Appreciation for the successful forum.
● Comments on the need for better time management.
● Interest in receiving invitations via email.
● Desire for more focused topics.
● Comments on internet connectivity and technical issues.
● Desire for more practical tips and insights.
● Hope for policy considerations related to capstone projects.
● Desire for more activities and seminars like this.
● Hope for feedback on screening process for finalists.
● Suggestions for improvement of online links and breakout
sessions.
● Comments on the successful event.
● Desire for more Facebook or social media advertising.
● Congratulations and support for DAP.
● Comments on balancing virtual participation with other tasks.
● Desire for face-to-face events.
● Comments on program results and trends.
● Desire for more training opportunities in various fields.
● Comments on the success of the event.
● Interest in specific training topics (e.g., workplace standards).
● Suggestions for improvement of time management.
● Desire for more innovative ideas.
● Thanks and appreciation for the event.
● Desire for more training opportunities.
● Desire for more relevant topics at the webinars.
● Suggestions for improvement of the event format.
● Desire for more training opportunities in various fields.
● Interest in maintaining the online format.
● Interest in more training opportunities.
C. Themes

Based on the Advocacy Plan: Actual implementation:

● 2018- Bringing QMS Closer to the People ● 2018- Bringing QMS Closer to the People

● 2019- Gearing for Future-ready QMS in providing Public Services ● 2019- QMS Level-Up: Gearing for Future-Ready Public Service

● 2020- Fostering QMS Innovation as a way of Life ● 2020- Smarter QMS: Responding and Rethinking Public Service
Delivery

● 2021- Deepening the QMS culture of continuous improvement ● 2021- Public Sector’s Response, Resiliency and Foresight to
Overcome Uncertainties Beyond the Pandemic (Back-to-Back with
GBPR)

● 2022- Adopting QMS Resiliency in Public Services ● 2022- Advancing Public Service Quality to Accelerate Recovery and
Transformation

Prepared by: Approved by: Noted by:

ANGELA C. VARGAS EVANGELINE M. MACARIOLA ARNEL D. ABANTO

Program Manager, AIDO Director, AIDO Managing Director, PDC

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