Definitions 8/26/2020

Individual visits to overall application,

including repeats from the same IP
Impressions (count,
overall application) 133
Overall Application

Number of users who access landing

view and do not progress further
Bounce rate (landing
view) 19%
Unique visitors Number of visits from unique IPs 125
Average number of screens accessed
Average screens per visit per log-in 7
Percentage of sessions that result in
Successful Appointments booked session 25%
Number of individual visits to log-in
screen, including repeats from the
same IP
Impressions (count) 133
Average time spent on screen per log-
Log-In Screen

Average dwell time

(minutes:seconds) in 0:01:42
Percentage of users who are logged
out of portal due to time spent
dormant on home screen
Dormancy timeouts (%) N/A
Number of users who access log-in
Bounce Rate screen and do not progress further 19%
Portal

Number of individual visits to home

screen, including repeats from the
same user ID
Impressions (count) 108
Welcome Screen

Average time users spend on screen

Average dwell time for each booking attempt
(minutes:seconds) 0:02:22
Percentage of users who are logged
out of portal due to time spent
dormant on welcome screen
Dormancy timeouts 5%
Number of visits to Homescreen from
Unique Visitors unique user IDs 70%
Number of individual visits to
Healthcare Profile, including repeats
from the same user ID
Impressions (count) 102
Average time users spend on screen
Average dwell time for each booking attempt
(minutes:seconds) 0:01:29
Healthcare Profile

Percentage of users who are logged

out of app due to time spent dormant
on Healthcare Profile screen

Dormancy timeouts (%) 7%

Number of visits to Healthcare Profile
Unique visitors from unique user IDs 108
Percentage of attempted 'Next' clicks
that are denied due to errors in user
Failed 'next' clicks inputs
(average) 53%
Individual visits to home screen,
Impressions (count) including repeats from the same user 95
ID
Average time users spend on screen
Average dwell time for each booking attempt
(minutes:seconds) 0:02:58
ointment

reens

Book Appointment
Symptoms Screens
Dormancy timeouts (%)
Unique visitors
Symptoms entered
(average number)
Documents uploaded
(average file size)
Failed 'next' clicks
(average)
Impressions (count)
Average dwell time
Book Time Slot Screens
(minutes:seconds)
Dormancy timeouts (%)
Unique visitors
Failure to find a time slot
Percentage of users who are logged
out of portal due to time spent
dormant on expense items screen
18%
Number of visits to Choose Symptoms
screen from unique User IDs
83
Average number of symptoms
entered per booking
2.80
Average total size of average users
document uploads per booking (MBs)
24.14
Percentage of attempted 'Next' clicks
that are denied due to errors in user
inputs
31%
Individual visits to home screen,
including repeats from the same user 78
ID
Average time spent on screen per log-
in 0:03:12
Average number of log-ins that do not
progress due to dormancy on home
screen
26%
Number of visits to Book Time Slot
screen from unique user IDs 64
Percentage of attempted booking
slots that are denied due to lack of
available doctors
34%
8/27/2020 8/28/2020 8/29/2020 8/30/2020 8/31/2020 9/1/2020 9/2/2020 9/3/2020

147 122 112 130 138 124 116 120

17% 23% 25% 20% 24% 20% 23% 24%

129 118 106 121 122 121 110 116

9 7 8 11 10 10 11 8

26% 22% 22% 23% 22% 24% 21% 20%

147 122 112 130 138 124 116 120

0:01:41 0:01:52 0:02:34 0:01:01 0:01:38 0:02:03 0:01:18 0:01:22

N/A N/A N/A N/A N/A N/A N/A N/A

17% 23% 25% 20% 24% 20% 23% 24%

122 94 84 104 105 99 89 91

0:02:47 0:03:09 0:02:33 0:02:41 0:03:21 0:02:53 0:03:00 0:02:14

10% 7% 7% 10% 10% 6% 9% 7%

57% 57% 61% 54% 50% 50% 58% 64%

110 87 78 94 94 93 81 85

0:00:51 0:01:21 0:01:12 0:01:10 0:01:29 0:01:13 0:01:56 0:01:55

8% 10% 8% 9% 10% 9% 9% 10%

110 93 75 107 107 89 81 101

54% 53% 51% 52% 53% 52% 53% 50%

101 79 72 85 85 85 74 76

0:03:09 0:03:14 0:03:17 0:02:47 0:02:49 0:03:24 0:03:10 0:03:04

 22% 21% 22% 20% 21% 18% 21% 19%

91 69 61 70 70 74 61 62

1.50 3.00 2.30 1.90 2.30 3.00 2.60 1.90

24.81 23.38 24.49 23.25 24.28 22.53 23.8 24.49

30% 23% 24% 27% 29% 28% 25% 35%

79 62 56 68 67 70 58 62

0:03:44 0:03:07 0:03:10 0:03:31 0:03:41 0:02:30 0:04:38 0:03:24

31% 26% 30% 29% 34% 27% 26% 31%

67 51 45 55 56 55 44 51

26% 31% 26% 28% 28% 28% 29% 34%

9/4/2020 9/5/2020 9/6/2020 9/7/2020 9/8/2020 9/9/2020 9/10/2020 9/11/2020

124 128 137 145 119 132 140 114

18% 22% 24% 24% 21% 18% 19% 19%

118 121 135 140 116 128 138 107

8 8 9 11 9 10 7 11

22% 21% 20% 21% 21% 22% 21% 24%

124 128 137 145 119 132 140 114

0:02:06 0:01:52 0:02:05 0:01:48 0:01:30 0:01:27 0:01:46 0:02:13

N/A N/A N/A N/A N/A N/A N/A N/A

18% 22% 24% 24% 21% 18% 19% 19%

102 100 104 110 94 108 113 92

0:02:39 0:02:47 0:02:49 0:03:02 0:02:29 0:02:50 0:02:52 0:02:39

9% 5% 9% 6% 8% 10% 6% 8%

59% 56% 51% 67% 63% 51% 64% 59%

93 95 95 104 86 97 107 85

0:01:29 0:01:06 0:01:57 0:01:23 0:01:25 0:02:43 0:02:23 0:01:50

8% 9% 8% 7% 10% 10% 10% 8%

92 79 113 128 105 95 104 78

54% 55% 52% 53% 50% 54% 55% 53%

85 86 87 96 78 88 96 78

0:02:45 0:02:59 0:02:40 0:02:30 0:02:56 0:02:47 0:02:47 0:02:53

 24% 24% 22% 24% 23% 19% 23% 23%

73 74 73 83 64 77 83 63

2.10 2.80 3.00 3.20 1.90 2.60 2.30 3.10

24.52 24.84 24.56 25.39 23.89 23.43 23.92 23.08

32% 30% 31% 28% 26% 24% 36% 23%

65 66 68 73 60 71 74 60

0:02:16 0:03:42 0:03:49 0:03:24 0:04:05 0:03:43 0:03:28 0:03:29

33% 30% 32% 32% 27% 32% 33% 26%

55 51 54 59 49 56 64 46

30% 28% 27% 28% 32% 27% 32% 26%

9/12/2020 9/13/2020 9/14/2020 9/15/2020 9/16/2020 9/17/2020 9/18/2020 9/19/2020

141 123 119 121 109 145 147 146

18% 25% 23% 24% 25% 21% 23% 18%

136 120 116 115 103 136 142 131

10 11 8 10 8 10 11 10

22% 19% 20% 22% 20% 22% 24% 21%

141 123 119 121 109 145 147 146

0:01:58 0:01:22 0:01:54 0:01:40 0:01:52 0:01:59 0:02:06 0:01:51

N/A N/A N/A N/A N/A N/A N/A N/A

18% 25% 23% 24% 25% 21% 23% 18%

116 92 92 92 82 115 113 120

0:02:54 0:02:21 0:02:09 0:02:34 0:02:49 0:03:12 0:02:35 0:02:17

9% 8% 5% 9% 5% 9% 5% 5%

56% 50% 64% 63% 58% 56% 52% 65%

105 85 87 84 78 104 108 114

0:01:51 0:01:16 0:01:12 0:01:22 0:01:17 0:01:05 0:01:22 0:01:28

7% 9% 9% 10% 10% 10% 10% 10%

121 88 105 79 68 114 117 99

52% 53% 54% 55% 52% 54% 53% 51%

98 77 79 75 70 94 97 102

0:02:51 0:03:14 0:02:43 0:02:49 0:03:33 0:03:12 0:03:09 0:03:00

 23% 24% 19% 18% 21% 20% 21% 23%

85 66 69 61 59 81 87 91

1.90 2.50 2.80 3.10 2.90 2.60 2.10 3.10

25.01 25.39 22.96 23.25 23.86 24.71 24.52 24.07

31% 25% 31% 30% 36% 36% 31% 34%

75 59 64 62 55 75 76 79

0:02:57 0:02:54 0:03:36 0:03:44 0:03:54 0:03:25 0:03:16 0:04:17

28% 27% 30% 27% 33% 28% 30% 34%

62 44 49 51 42 60 66 65

32% 29% 31% 33% 26% 31% 27% 35%

9/20/2020 9/21/2020 9/22/2020 9/23/2020 9/24/2020 9/25/2020 9/26/2020 9/27/2020

134 135 116 130 124 144 141 123

25% 23% 24% 21% 20% 21% 18% 25%

129 124 108 123 115 138 136 120

10 10 8 11 7 7 10 11

24% 24% 21% 22% 28% 26% 22% 19%

134 135 116 130 124 144 141 123

0:01:55 0:02:26 0:02:01 0:02:06 0:01:59 0:01:27 0:01:58 0:01:22

N/A N/A N/A N/A N/A N/A N/A N/A

25% 23% 24% 21% 20% 21% 18% 25%

101 104 88 103 99 114 116 92

0:02:35 0:02:13 0:02:44 0:02:16 0:02:05 0:02:31 0:02:54 0:02:21

7% 10% 10% 9% 5% 6% 9% 8%

59% 56% 66% 53% 56% 55% 56% 50%

93 94 79 93 94 107 105 85

0:10:45 0:01:41 0:01:29 0:00:50 0:01:51 0:01:04 0:01:51 0:01:16

9% 10% 8% 7% 7% 7% 7% 9%

112 103 92 121 115 108 121 88

51% 52% 53% 52% 50% 52% 52% 53%

85 84 73 87 88 99 98 77

0:02:30 0:02:35 0:02:55 0:03:07 0:02:18 0:02:37 0:02:51 0:03:14

 19% 18% 21% 22% 19% 22% 23% 24%

71 74 63 74 73 86 85 66

3.10 2.50 2.30 2.80 2.90 1.00 1.90 2.50

24.33 24.86 24.38 24.5 24.21 24.61 25.01 25.39

25% 26% 35% 36% 35% 27% 31% 25%

69 69 58 68 71 78 75 59

0:03:15 0:03:41 0:03:42 0:03:44 0:04:15 0:03:40 0:02:57 0:02:54

21% 25% 27% 29% 20% 27% 28% 27%

55 57 45 55 57 67 62 44

30% 29% 31% 32% 30% 27% 32% 29%

9/28/2020 9/29/2020 9/30/2020 10/1/2020 10/2/2020 10/3/2020 10/4/2020 10/5/2020

119 121 109 145 120 150 155 143

23% 24% 25% 21% 5% 6% 6% 6%

116 115 103 136 114 140 150 133

8 10 8 10 10 9 11 10

20% 22% 20% 22% 64% 73% 68% 70%

119 121 109 145 120 150 155 143

0:01:54 0:01:40 0:01:52 0:01:59 0:01:41 0:01:52 0:02:34 0:01:01

N/A N/A N/A N/A N/A N/A N/A N/A

23% 24% 25% 21% 5% 6% 6% 6%

92 92 82 115 114 141 146 134

0:02:09 0:02:34 0:02:49 0:03:12 0:02:47 0:03:09 0:02:33 0:02:41

5% 9% 5% 9% 5% 3% 4% 5%

64% 63% 58% 56% 54% 63% 66% 61%

87 84 78 104 N/A N/A N/A N/A

0:01:12 0:01:22 0:01:17 0:01:05 N/A N/A N/A N/A

9% 10% 10% 10% N/A N/A N/A N/A

105 79 68 114 N/A N/A N/A N/A

54% 55% 52% 54% N/A N/A N/A N/A

79 75 70 94 108 137 140 128

0:02:43 0:02:49 0:03:33 0:03:12 0:03:09 0:03:14 0:03:17 0:02:47

 19% 18% 21% 20% 8% 6% 6% 7%

69 61 59 81 96 123 127 115

2.80 3.10 2.90 2.60 1.45 3.00 2.30 1.90

22.96 23.25 23.86 24.71 24.81 23.38 24.49 23.25

31% 30% 36% 36% 7% 6% 7% 4%

64 62 55 75 100 129 131 119

0:03:36 0:03:44 0:03:54 0:03:25 0:03:44 0:03:07 0:03:10 0:03:31

30% 27% 33% 28% 5% 8% 8% 7%

49 51 42 60 86 118 117 109

31% 33% 26% 31% 10% 6% 6% 8%

10/6/2020 10/7/2020 10/8/2020

137 124 129

5% 6% 3%
129 119 119

10 7 9

70% 65% 68%

137 124 129

0:01:38 0:02:03 0:01:18

N/A N/A N/A

5% 6% 3%

130 117 125

0:03:21 0:02:53 0:03:00

4% 5% 4%

58% 50% 53%

N/A N/A N/A

N/A N/A N/A

N/A N/A N/A

N/A N/A N/A

N/A N/A N/A

125 111 120

0:02:49 0:03:24 0:03:10

 5% 5% 6%

113 101 110

2.30 3.00 2.60

24.28 22.53 23.80

4% 5% 5%

119 105 113

0:03:41 0:02:30 0:04:38

7% 10% 10%

104 94 100

7% 9% 10%