MATA GUJRI COLLEGE

Production Operation Management

Submitted To : Manpreet Mam

Submitted By : Shubham Verma

MBA Sem -1
223531
 Q1. Di erence between manufacturing
operations & service operation ?

Manufacturing operations excellence focuses on producing uniform,

reliable, and high-quality products. Service Operations, on the other hand,
refer to the provision of intangible services to customers. The focus of
service operations is on delivering personalized and customized
experiences to customers while ensuring quality and consistency of service
delivery.

Q2. De ne Method study ?

Method study is the process that speci es the methods and activities
considered in a job through an operations chart and eliminates unnecessary
elements of operations to obtain the fastest and the best method of
performing a speci c job.

Q3. Any two Techniques of Quality

improvement ?

Continuous improvement
sometimes called continual improvement, is the ongoing improvement of products,
services or processes through incremental and breakthrough improvements. These
efforts can seek "incremental" improvement over time or "breakthrough"
improvement all at once.

Control chart
A control chart is a graph that displays trends, shifts, or patterns in the output ofa
process over time. These charts allow you to identify the stability and predictability of
the process and identify whether the process is under control.
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Q4. Risk involve in acceptance sampling ?
It is possible that a lot was rejected or accepted while it should not be.
Often, we call these risks as the producer's risk and the consumer's risk
as further formulated below

Q5. De ne Kanban system of inventory

management ?
Kanban (Japanese for sign) is an inventory control system used in just-in-
time (JIT) manufacturing to track production and order new shipments of
parts and materials. Kanban was developed by Taiichi Ohno, an industrial
engineer at Toyota, and uses visual cues to prompt the action needed to
keep a process owing

Q6. Re order level

Reorder level is the stock level of a speci c product and reorder quantity
is the number of units to be ordered while placing a new purchase order.
Calculating inventory reorder points helps with the reduction in inventory
Cost, reduces stockouts, and improves forecasting.

Q7. Capacity planning decision

Capacity planning is long-term decision that establishes a rm's overall
level resources. It extends over a time horizon long enough to obtain
resources. Capacity decisions affect the production lead time, customer
responsiveness, operating cost and company ability to compete.
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Q8. six sigma in operations management ?
Six Sigma in operations management is a set of tools and techniques
used in process improvement. Its primary purpose is to reduce variability
and waste in processes and improve the output's quality. Six Sigma
contains tools and techniques used to identify and quantify sources of
variation and to nd and implement solutions to eliminate them. The
ultimate goal is to achieve near-perfect quality in all processes.

Q9. Inventory control policies ?

Inventory control policies are the framework that allows your company to
meet these goals. They determine how your company handles the
movement of inventory under its control. They start with rules about how
raw materials are procured and end with how you manage returns and
defects

Q10. New Product Development ?

New Product Development (NPD) is the a set of design, engineering, and
research processes which combine to create and launch a new product to
market. Unlike regular product development, NPD is speci cally about
developing a brand new idea and seeing it through the entire product
development process.

Q11. What is meant by work measurement ?

Work Measurement is a technique for establishing a Standard Time, which
is the required time to perform a given task, based on time measurements
of the work content of the prescribed method, with due consideration for
fatigue and for personal and unavoidable delays.
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Q12. What is competitive advantage through
operation ?
Competitive advantage refers to factors that allow a company to produce
goods or services better or more cheaply than its rivals. These factors allow
the productive entity to generate more sales or superior margins compared to
its market rivals.

Q13. Types of layout ?

Process Layout
A process layout is one in which resources (equipment and people) are grouped
together based upon the process in which they are used or their functions.

Product Layout
A product layout, also known as “line layout”, arranges production resources
around the product or service produced by that resource. That is, the resources are
arranged and dedicated to a particular product or service.

What is a Hybrid Layout?

Hybrid layouts place together resources which service a subset of the total range of
products or services. The grouping of products/services is known as a “family”.

What is a Fixed-Position layout?

The Fixed-Position layout is used when the product or service cannot be moved
and the production process must happen at the delivery location.
Q14. What is ABC Analysis ?

Q15. What is 5P's of Production ?

 Q16. Explain Quality control ?
Quality control (QC) is a procedure or set of procedures intended to
ensure that a manufactured product or performed service adheres to a
de ned set of quality criteria or meets the requirements of the client or
customer.

Q17. Kaizen Theory ?

Q18. Who is Production Manager ?

The production management team is responsible for realizing the
visions of the producer and the director or choreographer within
constraints of technical possibility
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 Q19. What is Job Production ?
Job production consists of an operator or group of operators to work
on a single job and complete it before proceeding to the next similar
or di erent job. Together with batch production and mass production
( ow production) it is one of the three main production methods.
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