Xentry TIPS (TIPS Reader)

Brief instructions for Mercedes-Benz workshops

Contents - Xentry TIPS (TIPS Reader)

Chapter 1: Overview of the Xentry TIPS interface

Chapter 2: Introduction to Xentry Ident

Chapter 3: Search functions in Xentry TIPS

Chapter 4: Further information

Chapter 5: Support for Xentry TIPS

The software is subject to change and may differ
from the illustrations in these brief instructions.
Reprint, translation or reproduction, including of
extracts, is not permitted unless authorized in writing.

Issue date: 07/2011

Software: Xentry TIPS (TIPS Reader)

Daimler AG
GSP/OIP
Global Service & Parts
Betriebsteam TIPS
HPC R802
70546 Stuttgart
www.daimler.com
Xentry TIPS (TIPS Reader)

These brief instructions are intended to help you use

Xentry TIPS (TIPS Reader).

To allow you to perform searches quickly and easily in

TIPS, each step is explained graphically and in writing.
The steps are marked with 1 , 2 etc.

You can also familiarize yourself with other functions of

Xentry TIPS.
This general information is marked with A , B etc.
Xentry TIPS (TIPS Reader)
1
Xentry TIPS: The latest repair information available Benefits for workshops
online
- Better overview
-TIPS contains technical product repair information for
Mercedes-Benz and smart vehicles which is updated - Greater data transparency
daily.
- Up-to-date information and quick assistance for
- TIPS is thus the communications system where the repairs
most up-to-date remedies are published.
- Case module – quick assistance through direct
- This information can be accessed quickly and easily communication channel with national representative
with easy-to-use search functions
- Documentation of data (contact persons, remedies,
repair procedures etc.)

- Support for workshop staff

--> Improved customer satisfaction

- The expertise of all workshops is combined and

made available to each individual workshop
Overview of
Xentry TIPS interface
Overview of the Xentry TIPS interface
The adjacent graphic shows the structure of
TIPS and its elements
A Header
The header contains the Xentry logo on the left:
A

The name of the Xentry application which is

currently active or the selected functional area is
B shown to the right of this.

1
B Navigation bar
The navigation bar is used to access applications
directly and switch between the different
applications.
It is also used to access the vehicle identification
and configuration settings.
Overview of the Xentry TIPS interface
A
A Vehicle identification/Ident
Vehicle identification/Ident is a core function of
Xentry.
The vehicle is identified here. The identified vehicle
B is automatically transferred when a Xentry
application is accessed, avoiding the need for
repeat identification/entry.

B Xentry TIPS
Xentry TIPS incorporates the functionality of the
C
TIPS system, allowing searches for up-to-date 1
information on customer complaints and online
case opening. Xentry TIPS is also linked to EPC
net and WIS/ASRA net.
Xentry TIPS is started with the TIPS button.

C Configuration settings
The configuration settings are reached via the
button with the gear symbol.
Here you can see your user data. You can change
the settings to match your needs. To save the
settings, click on the "Accept" button.
Overview of the Xentry TIPS interface
You can set the default brand
C
(e.g. Mercedes-Benz) which you want the system
to start with.

If you want to set a different language to the default

setting, log on to TIPS with your username and
password, click on "Self-administration" on the left-
hand side and then on "Settings".
The first language is the application language and
the content language. If a topic is not yet available
in the first language selected by you, the system
C
tries to load the topic in the language preference 1
D
order specified by you. If a topic is not available in
any of the languages specified by you, the topic is
displayed in a "fallback language" (English).

D Exit button
You can log off from the system and terminate
Xentry with the "Exit button":
• On standard PCs with Xentry TIPS, pressing this
button logs the user off the system and terminates
Xentry at the same time.
Overview Aof the Xentry TIPS interface

B C D A Upper bar
The bar contains various core functions and
information, which are shown permanently
depending on the application selected.
It is divided into three areas:

B Navigation elements, title, tabs

The links allow you to jump directly to the specified
information - passenger car, van or truck in this
case.
C 1

D Selection box for selecting desired brand:

Help function
The symbol for accessing the help function appears
permanently at the top right of the screen. This
function can be used throughout the system.
When the help function is started, the system takes
into account the application which is currently being
used and also where in the application the user
currently finds himself/herself.
Overview of the Xentry TIPS interface
A Status bar
The status line contains the following information
and symbols:

• Logged in: Displays the surname and first name

of the user currently logged in.
• VIN display of selected vehicle
• Vehicle model designation (6-digit) or model
series
• Sales designation
B • M: Engine model designation
• G: Transmission model 1
A B Content area
The user actually works in the system in the
content area.
Introduction to
Xentry Ident
Introduction to Xentry Ident

A Brand selection 2
In Xentry TIPS, the brand is selected via the selection
A
box in the upper bar.
Here, you can select the desired brand and set it by
pressing the "Select" button next to it. You can set the
default setting of the selection box in the Xentry
configuration settings. When you restart Xentry TIPS,
this brand is then preset for you.
The brand selection is visible throughout the entire
!
vehicle selection function and can be changed at any
time. if you change the brand during the vehicle
identification process, the vehicle identification process
starts again.

Vehicle selection
C Here, there are two options:
B
B • Vehicle identification by entering an identification
number (VIN)
C • Vehicle identification by selecting a product group,
vehicle model (vehicle model designation), engine and
transmission model designation.
You can select one of the two options by clicking on
the corresponding tab. The "Ident number" tab is active
by default when vehicle identification is started.
Introduction to Xentry Ident
Selection by clicking on the Ident number tab 2
1
1 Here you can enter a complete identification number
2
(VIN) incl. world manufacturer code (e.g.
WDC1631741A434939) which you wish to search for.

2 Then confirm your entry by clicking on "Continue".

3 The system checks whether the information you

entered is correct and simultaneously finds the
information available for your selected vehicle in
FDOK.

4 If the vehicle selection is correct, click on "Apply"

4
Introduction to Xentry Ident
The vehicle data are then applied for your subsequent 2
activities and the vehicle identification process is
complete.

1 You can now exit the Xentry Ident screen and start
1
TIPS by clicking on the "TIPS" button on the left.
 Introduction to Xentry Ident
Selection by clicking on the Product group tab: 2
1 Here you can identify your desired vehicle via the
2 product group, model series and
vehicle/engine/transmission model designation.

1 After selecting a product group by clicking on the

corresponding link, the model series assigned to this
!
product group are displayed.

2 Model series selection

Each model series is displayed with a picture and the
model series designation as a link. You select a model
series either by clicking on the picture
or the designation.
3
When you click on one of the pictures, the screen
changes to the model selection screen (vehicle model
designation).

3 Model selection
Here you can see the models (model designations)
which correspond to your selected model series. You
can select one of the models by clicking on the
corresponding line. You can also select an entire
model series by clicking on "All".
Introduction to Xentry Ident
You are then taken to the next screen - selection of the 2
engine and transmission model designation.
1
1 Selection of engine and transmission model
designation:
Here you can select the corresponding engine and
transmission model designation.
It is also possible to select all engine and transmission
model designations by clicking "All".
! If, based on the information entered previously, there is
only one engine AND one transmission model
2
designation, the system skips this screen.

2 You can return to the model selection by pressing the

"Back" button in the bottom part of the screen.
Introduction to Xentry Ident
Summary (overview) 2
You also receive a summary showing your selection
when you complete this method of vehicle
1
identification.

A link "Modify..." is provided behind each of the rows

2 for "Ident number", "Model series", "Model", "Engine"
! and "Transmission".
This takes you back to the corresponding identification
1
step where you can repeat/change the vehicle
identification process.
The selection you made previously is preselected on
the corresponding screens.
From here, you can continue until you return to this
concluding overview of the vehicle identification
process.

2 The vehicle identification process is completed by

clicking on "Apply".
4
3 The set vehicle data are then transferred to the status
bar.

4 You can now start the desired application by clicking

3
on the icon on the navigation bar.
Introduction to Xentry Ident
2
A
A The upper bar contains the tabs "Search", "My
searches", "Changes", "Cases" and "Info".

! TIPS always starts automatically with the "Search" tab,

allowing you to search for a topic by symptom.

B You can start a search for a topic via the "Search" tab.

C The "My searches" tab shows your personal search

history within Xentry TIPS.

D The "Info" tab gives you an overview of the latest TIPS-

B relevant information.

C E The "Changes" tab shows newly published and

changed documents.
D
F Via the "Cases" tab, you can open the register of
individual cases (from you and your team) - this
depends on your authorization level

F
Search functions in
Xentry TIPS
Search functions in Xentry TIPS
A Symptom search 3
A With a symptom search, you can look for remedies in
Xentry TIPS based on the customer's complaint. To do
so, click through the respective symptom nodes.

! TIPS documents are available for the symptoms which

are displayed in bold. The number of documents
1 available for this symptom and this model series is
displayed when you move the cursor over the
respective symptom.
2
Example:
The customer complaints about a cracking noise from
the seat
• You select the following as the symptom:

1 Î Body
3
2 ÎSeat
3 ÎSeat noise
4
4 ÎCracking
 Search functions in Xentry TIPS
1 • Then click on "Search" 3

1 ! Xentry TIPS now searches the database for documents

which match your selected symptom.

A The documents found are displayed in a results list.

2 You can view the respective document by clicking on

the document title.

The more narrowly you define your symptoms, the

fewer documents will be displayed. Accordingly, you do
not have to go down to the last symptom page in order
to start your search. For example, you could also have
started the search
at "Seat noise".

A
2
 Search functions in Xentry TIPS
A Search via design group 3
1 If you are familiar with the design groups and you know
the cause of the customer complaint, it may be
A effective to search via design group.

1 To do so, click on the "Design group" tab and then

2 select the main group followed by the subgroup.

Once Xentry TIPS has searched the database, the

documents available for this group are also shown in a
table.

2
 Search functions in Xentry TIPS
A Free text search 3
It is possible to enter keywords which are searched for
in the documents (including headings). The documents
A B are then displayed in tabular form (see next page).

! Information and examples of TIPS free text search:

• Individual words must be entered separated by
spaces.
• When multiple words are entered, the system
searches both for texts which contains all of the words
entered (shown first) and for texts which contains just
individual words.
• Theoretically, any number of words can be entered.

It is not necessary to enter logical combination signs

(+,-), commas or semicolons.
!
It is not possible to selectively bring up GI/LI by entering
the topic number in the free text search.
B
 Search functions in Xentry TIPS
A Input examples: 3
•Input: cool
•Result: coolant, cooler, cooling
A

•Input: head
•Result: cylinder head, cylinder head gasket, head
gasket

•Input: COMAND function

•Result: Texts which contains the following:
-Comand without function
-Comandfunction
-Comand
-Function
 Search functions in Xentry TIPS
A Search via control unit/fault code 3
If you have equipment for reading out fault codes from
control units, you can use the fault codes which you
A
read out to search for documents in Xentry TIPS.

There are two options for this:

1
1. Selection of control unit – Display all documents with
selected fault code
1
Select the corresponding control unit directly from the
list displayed by clicking on the control unit (only the
control units shown in bold have TIPS documents).

2
Then select the corresponding fault code and click on
"Search" on the right.

2
Search functions in Xentry TIPS
The result takes the form of a table showing the 3
applicable documents.

1 Search by topic number

If you know the exact TIPS document number
you can bring up the TIPS document directly
by entering it.
1
 Search functions in Xentry TIPS
2. Selection of control unit – Display of all documents 3
for this control unit
1 Select the corresponding control unit from the list
displayed, by clicking on "Search" on the right.

2 The result takes the form of a table of all documents

which are linked to this control unit.

2
Further information
Further information
4
A
A Further information can be obtained in Xentry TIPS by
clicking the button at top right.
Support for Xentry TIPS
Support for Xentry TIPS
8
Your contact person
Mercedes-Benz service operations should contact their
respective national representative in the event of
questions or problems related to Xentry TIPS.

Further information can be found on the Internet at:

www.service-and-parts.net

Thank you!

Your TIPS Team