Class Activity of Presentation and Communication Skills

Submitted to: Ma’am Tooba Shakoor

Muhammad Bilal Khan

01-112191-037
Bs-(A&F) 5-A
5-April-2021

Case Study #1
Question-1
Answer- To avoid or minimise the conflict, Julia on her role of health officer in medical
centre should had a patience, calmness and smoothness at the moment of talk to Maria.In this
way, Maria would have different response and so maybe they found an alternative method to
be understood.We learn from Julia experience’s that physical illness requires a special
treatment from general patient.

Question-2
Answer-
Julia says What might work better?
Im sorry; I didn’t understand what you said Im sorry, Maria! Could you please calm down
and speak in low slow tone.
Julia looks confused and says, “One more time I would try to guess what are you saying
please? If you blink thrice to say “Yes” and twice to say
“No”.
Looking a bit flustered, Julia says, “Okay, well, I would call your family members to come in
maybe we can talk about that next time. and help us to understand each other.
Julia reaches for the door and says, “Let me get We are finished, I would open door for you or
that for you you would open it yourself.

Case Study #2
Question-1
Answer- Due to Rebecca’s complain with WIC some people are getting to make negative
assumptions about of that company even some one could file a legal claim the foremost saver
assumptions are going to be that the racism and discrimination from the company's
employees to the patient that why a conflict must be solved through a daily protocol and thus
full fill the various parameters stipulated by the enterprise without get offending any
sensibilities or excluding anybody therein case Rebecca could have spoken on to mrs Ortiz
and have explained to her in cordial way what was wrong perhaps she would have recognised
the error and brought control over her children how ever mocking about Mrs Ortiz wasn't
correct and should be the enterprise will need to take action with Rebecca for her behaviour
therein ways WIC will clear its name.
There are many cases where an act of discrimination can trigger a conflict even a war as an
example Middle East and Europe exists discrimination between some countries that are in
habituated by foreign people with different skin colours or maybe a special religion and
people conflicts are the most explanation for many deaths throughout the history on the
opposite hand an assumption could lead on a conflict at university for instance many sort of
discrimination among students and teachers have achieved expulsion from institute or maybe
suicide and there for the protocol take relevance between an easier or significant issue

Question-2
Answer-
Rebecca says What might work better?
Rebecca tells the participant, “If you don’t get Rebecca tell Mrs.Ortiz “Do you speak english?
control of your children, you’ll have to Im sorry because I need that your children stay
reschedule your appointment for another day quiet because according to WIC’s policies
and get your checks then.” patient are disturbing from noise and I apologies
if you feel ashamed or bad.I hope you
understand”