Refunds and Returns Policy for LuxeShineDrops.

com

Effective Date: August 3rd, 2023

At Luxe Shine Drops, we want you to be completely satisfied with your purchase.
If for any reason you are not satisfied with our product, we offer a hassle-free
returns and refunds policy. Please read the following information carefully to
understand the process, conditions, and timeframes for returns and refunds.

1. Eligibility for Returns and Refunds

You may request a return and refund within 30 days from the date of purchase.
To be eligible for a return and refund, the product must be unused, unopened,
and in its original packaging. Additionally, the product should not be damaged
or altered in any way. Please note that certain items, such as promotional or
discounted products, may not be eligible for returns and refunds.

2. Initiating a Return

To initiate a return, please follow these steps:

 Contact our customer support team at LSDHair@.com within 30 days from the
date of purchase to request a return and refund.
 Provide your order number, name, and the reason for the return in your email.
 Our customer support team will review your request and provide you with
further instructions.
3. Shipping and Return Costs

Customers are responsible for shipping the product back to us for returns. We
recommend using a trackable shipping method to ensure the safe and timely
return of the product. If the return is due to an error on our part, such as a
defective product or incorrect item shipped, we will cover the return shipping
costs.

4. Refund Process

Once we receive and inspect the returned product, we will process your refund.
Refunds will be issued using the original payment method used for the
purchase. Please allow 5-7 business days for the refund to be reflected in your
account.

5. Contact Information

For any questions or assistance regarding returns and refunds, please contact
our customer support team at: Email: LSDHair@.com
 6. Product Exchange

If you wish to exchange your product for a different variant or size, please
contact our customer support team. We will guide you through the exchange
process and provide any necessary information.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at

LSDHair@.com with a photo of the damaged item. We will arrange for a
replacement or refund as applicable.

8. Non-Returnable Items

Certain items, such as promotional or discounted products, may not be eligible

for returns and refunds. Personalized or customized items are also non-
returnable unless they are damaged or defective.

We aim to provide the best possible customer service and experience. If you
have any questions or concerns regarding our refunds and returns policy, please
do not hesitate to reach out to our customer support team.

Note: This policy is subject to change without prior notice. Please refer to the
policy on our website for the most up-to-date information.