Manager - Aftersales Readiness

Job Description

The world has changed, and we need your help to change it for the better! The General Motors
BrightDrop team is tasked with developing and commercializing smarter ways to deliver goods and
services. This includes zero emission solutions that will reduce congestion in cities and improve safety.
BrightDrop is seeking customer-focused team members who have a passion for innovative technologies
and approaches to business. Access to advanced technologies and the autonomy to challenge convention
create an exciting fast-paced environment often associated with Silicon Valley start-ups.

This is a unique opportunity to innovate and scale sustainable solutions to address the world’s mobility
challenges. We seek passionate and experienced individuals - come join us and let’s innovate!

To learn more about how we’re building smarter ways to deliver goods and services please go
to https://www.gobrightdrop.com/.

Job Description

Responsibilities include the following:

• Assist in stand-up and operation of BrightDrop Aftersales and Training operations

• Oversee, direct and deliver service readiness for EV600 Electric Commercial Vehicle and
EP1 Pallet, including repair and diagnostic procedures, service part release, special tools
release and warranty labor cards
• Recruit, manage and develop BrightDrop Service Readiness team to ensure on-time and
ongoing service readiness
• Oversee development of technician training materials and deployment of both digital and
hands-on training
• Help design and implement operational tools, training and standardized processes that are
repeatable, scalable and in alignment with organizational goals and objectives
• Support BrightDrop Mobile Repair and Service Parts Distribution for EP1 Pallet
• Work with technicians and dealership(s) to ensure systems and processes are in place to
manage and process warranty claims according to BD policies & procedures
• Evaluate BrightDrop’s service customer experience based on customer data and
observations. Assist in continuous improvements / problem resolution to build customer
loyalty
• Ability to manage time and projects and measure/prioritize work effectively with limited
supervision

Skills & Qualifications

• Minimum 10 years-experience in service engineering or automotive parts and service.

Experience with electric vehicles preferred, but not required
• Knowledge of the dealer operating models, metrics and reporting
• Knowledge of service, parts and warranty departments structure and interconnectivity
• Training, coordination and facilitation of meetings (technician training, employee
onboarding, dealer personnel training)
• Understanding of service and warranty metrics
• Strong written and verbal communication
 • Continuous improvement mindset
• Provides feedback and coaching
• Computer, data and analytic skills
• Drives for results
• Problem solving
• Adaptability
• Experience managing outside contractors
• Ability to work collaboratively and effectively in matrix organization

Education & Experience

• Bachelor’s degree in relevant field

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and
your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many
others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive
parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental,
vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and
behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that
genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an
environment in which our employees can thrive and develop better products for our customers. We
understand and embrace the variety through which people gain experiences whether through
professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity
employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for
any positions that match your skills and capabilities.
Sector
• Sector automovilístico

• Manufactura eléctrica/electrónica

• Servicios y tecnologías de la información

Tipo de empleo
Jornada completa