SABRE BASIC RESERVATIONS

TRAINING WORKBOOK

Sabre: Basic Reservations

Edition 1.0
© 2015 Sabre Inc. All rights reserved

This documentation is the confidential and proprietary intellectual

property of Sabre Inc. Any unauthorized use, reproduction,
preparation of derivative works, performance, or display of this
document, or software represented by this document, without the
express written permission of Sabre Inc. is strictly prohibited.

Sabre, the Sabre logo design, Format Finder help system, and
Personal Trainer are trademarks and/or service marks of an
affiliate of Sabre Inc. All other trademarks, service marks, and
trade names are owned by their respective companies
 CHAPTER 1:
TRAINING WORKBOOK

Introduction to Sabre
Edition 1.0
© 2015 Sabre Inc. All rights reserved

This documentation is the confidential and proprietary intellectual

property of Sabre Inc. Any unauthorized use, reproduction,
preparation of derivative works, performance, or display of this
document, or software represented by this document, without the
express written permission of Sabre Inc. is strictly prohibited.

Sabre, the Sabre logo design, Format Finder help system, and
Personal Trainer are trademarks and/or service marks of an
affiliate of Sabre Inc. All other trademarks, service marks, and
trade names are owned by their respective companies

SHARPEN
SHARPENYOUR
YOUREDGE
EDGE Sabre Basic Reservations – Chapter 1: Introduction to Sabre
(LUD: Jan.2018) Page / 1
T AB L E O F C O N T E N TS
Objectives 3
Overview 3
Introduction to Sabre 3
Travel Terminology 4
Access Sabre Red Workspace 5
Manual Sign In 5
Passcode Change 6
Sign–Out 7
SRW Familiarization 7
Sabre Keyboard 8
Printer Designation 10
Encode Function 10
Decode Function 11
Encode/Decode App 12
Knowledge Check 12
Appendix 1 & 2: Phonetics & Airline Designation Codes 13
Appendix 3: Major City / Airport Codes 14

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 OBJECTIVES
Upon completion of this chapter, you will be able to:
• Know the history of Sabre
• Differentiate the terms GDS and CRS
• Learn the travel industry terminologies
• Identify the specific keys on the Sabre keyboard and describe its function
• Access Sabre Red Workspace (SRW) and know its features
• Sign in and out of the Sabre system
• Apply the Encode and Decode function for airlines and cities

OVERVIEW
The Introduction to Sabre course is designed for new travel consultants who have basic travel industry
knowledge with limited or no experience using the Sabre computer reservation system.

The course aims to give you the Sabre skills required to confidently create, maintain and manage air
bookings in the Sabre system .

The course is conducted in a step by step explanations and scenario based examples. It is
competency based and directed towards the practical, day-to-day tasks of travel consultants.

HISTORY OF SABRE

Sabre is the leading provider of technology, distribution and marketing services for the travel industry
and has been voted the world’s number one global distribution system for the twelfth consecutive year
in the 2005 World Travel Awards. There are more than 425,000 travel agencies gain access to more
than 400 airlines through our travel marketplace, the Sabre global distribution system.
The Sabre system was developed by American Airlines for Travel Agents in the 1960’s and is now the
world’s largest non-government computer system. It is also the largest database of travel and tourism
information.

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 Sabre’s Database
The Sabre database stores a range of information, much of which is provided directly by vendors, such
as airlines, hotels, cars and insurance companies. Information stored in Sabre includes:
• 800 airline schedules
• Ability to shop and book 400 airlines globally
• 986,000 city pairs
• 87+ million published fares
• 1 billion+ fare constructions
• 175,000 hotel properties
• 40 rental car companies
• 17 Cruise Lines
• 200 Tour Operators
• 50 Rail Carriers
• 80,000 transactions per second (at peak)
• 100,000+ agency computers accessing Sabre travel content globally at any time
• Present in more than 85 countries and 15 languages
• Automated Reference System

Sabre Travel Network Philippines

Sabre Philippines has more than 2,000 agency subscribers in Luzon, Visayas and Mindanao regions.

TRAVEL INDUSTRY TERMINOLOGY

The following terms are universal to the travel industry and will be used throughout your Sabre course.

Computerize Reservation System (CRS) A computer network through which travel

Global Distribution System (GDS)
Sabre Red Workspace (SRW)
information is viewed and booked by the
airlines for inventory control
A central computer database which houses
and/or provides access to multiple airline,
accommodation and hotel inventories, enabling
you to book flights, rooms and/or cars,
insurance or rail directly with the vendor
A point-of-sale solution that provides agents
and suppliers with all the travel information to
manage agency operations easily

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 Agent sign-in code A four-digit code used to access the Sabre Red
Workspace
Sign–Out Set the Sabre Red Workspace to inactive mode

Function Identifier A unique code representing the name of the

function

ACCESS SABRE RED WORKSPACE (SRW)

Step 1: Look for the Sabre icon on your desktop. Double click it.

Step 2: The Sabre login window (login portal) will appear.

Here you will input the Agent ID, Password and
Pseudo City Code (PCC)

Note: Click “REMEMBER AGENT ID AND PCC” to save

Keystrokes when you log in again.

Step 3: Click SIGN IN or hit the enter key

Note:
• Wait for a few seconds until the application
is launched
• Sabre will auto-logged into the application
• If you leave the system idle for an hour, you will be automatically signed out

SIGN-IN (MANUALLY)

When using the manual entry to sign-in, make sure you include the correct function identifier.

• SI is the function identifier to sign in

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Sign-in to one work area SI<4-digit code> SI0527

Sign-in to all (6) work areas SI*<4-digit code> SI*0527

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 • Immediately add the current passcode

AGENT SIGN IN

CURRENT PASSCODE < > ID <0527 > SUF <C9O8>

DUTY CODE <> AREA <A> NEW PASSCODE < >

• Passcode must be unique with minimum 7alpha-numeric characters up to maximum 8 characters

• Passcode should not contain letters Q or Z
• Passcode must be changed every 90 days. System reminder will appear before the 90th day

HOW TO CHANGE THE PASSCODE

Passcode is part of the security measures provided by Sabre. This would ensure that no one else in the
agency except you can perform transactions under your sign-in code. All passcodes must be changed
every 90 days. Users will be prompted when it is time to change the passcode.

CHANGE PASSCODE BEFORE THE 90TH DAY

A system reminder “YOUR PASSCODE MUST BE CHANGED” will appear before the passcode
expires. Agent may follow the procedures below to change the passcode:
Step1: In the emulator, sign–in either to one or multiple work areas
Step2: Input the CURRENT PASSCODE then click the NEW PASSCODE area to replace the current
passcode
AGENT SIGN IN

CURRENT PASSCODE•
<
Ž >• ID <006110> CTY <W864 >

DUTY CODE <.> AREA <A> NEW PASSCODE Ž

< >•

• The new passcode may be used for the next 90 days when signing-in to Sabre

CHANGE PASSCODE AFTER THE 90TH DAY OR DUE TO MULTIPLE SIGN–IN ATTEMPTS ERROR

Agents will not be able to access the Sabre emulator if the passcode is not changed within the time limit
or if they have encountered an error due to invalid of number of sign-in attempts.
He/she must call or e-mail the Sales department to request for passcode reset. After which, a
temporary passcode will be assigned so agent can sign-in using the log-in portal.
Step1: Launch the Sabre log-in portal
Step2: Add the TEMPORARY PASSCODE then click ENTER
Step3: Same box will be displayed for the agent to supply the NEW PASSCODE

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 SIGN–OUT

It is a best practice to make sure you always sign out of Sabre at the end of every day or to give way to
another user.

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Sign out of one work area SO SO

Sign out of all (6) work areas SO* SO*

SRW FAMILIARIZATION

1
2

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 SRW AREA DESCRIPTION

1 – Menu Area The Menu area contains standard menu categories such as
File, Edit, View, Tools, Window and Help
2 – Application Launcher Area Contains Favorites, Tools, Community and Admin

3 – Toolbar Area
4 – Sabre Work Area (Emulator)
5 – Application Side Area
6 – Notification Area
Contains the Graphical View (another way to create a PNR
in Sabre), New Sabre Area (allows you to access up to 6
work areas which will be launched in separate tabs),
Full/Split (set your emulator on a single or split screens)
Screen with blue background where you type in the host
commands and view the system responses
Contains Agent Notification (lower right hand corner) where
information and operational notification messages will
appear once SRW is opened on your desktop. Always check
the Unread Notification indicator (beside the two computer
images) for updates
Contains the terminal or set address of the computer. It
must be unique for each terminal

SABRE KEYBOARD

There are some important keys that you need to remember when you are using the Sabre system.
These keys are combined with other letters and numbers to communicate with Sabre and are known as
Function Identifiers. When a command is entered correctly, Sabre will interpret the message and
provide a response.

PF KEY DESCRIPTION

F1 to F12 Important entries are configured such as printer designation

and agency contact details are configured in these keys
1 Key Function identifier for AVAILABILITY
e.g. 123OCTMNLHKG
2 Key Function identifier for FLIFO
e.g. 2CX900/23OCT
3 Key Function identifier for GENERAL FACTS
e.g. 3OSI PR CTCE JAN..CHO//YAHOO.COM

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 PF KEY DESCRIPTION

4 Key Function identifier for AA FACTS

e.g. 4DOCS/DB/22NOV72/F/JANNA/RAMIREZ
5 Key Function identifier for REMARKS FIELD
e.g. 5WT–H2M8/ON
6 Key Function identifier for RECEIVE FROM FIELD
e.g. 6CHRISTIAN/MANUEL
7 Key Function identifier for TICKETING DEADLINE
e.g. 7TAW27MAY/
9 Key Function identifier of PHONE FIELD
e.g. 9042-7112233–H
0 Key Function identifier for SELL/BOOK SEGMENT
e.g. 02Y1* (sell 2 seats, Y class, line 1, * if there is
connecting flight)
Dash (–) Key Function identifier for NAME FIELD
–WEBER/GREGGMR
Plus/Equal Key + = Equivalent to Asterisk (*) symbol which is used to DISPLAY
an information
Open Bracket Key { [ Equivalent to Change (¤) symbol which is used to CHANGE,
DELETE or CALCULATE information
Apostrophe / Quote Key ‘ “ Equivalent to Cross of Lorraine (¥) symbol which is used as
a separator or addition sign
Backslash Key \ Equivalent to End–Item (§) symbol which is used to STRING
MULTIPLE SABRE ENTRIES together
Forward Slash Key / This is used as IAS (Insert After Segment) to rearrange
segment numbers
e.g. /0/2 (insert after segment 0, insert segment 2)
Comma This is used to increase or decrease the number in party
(cannot be used after a PNR is saved)
ESC This is used when Connection in Progress is experienced
to refresh Sabre connection
ALT + key combination To recall the commands you have entered in the Sabre
emulator
CRTL + Backspace combination To clear the screens for all work areas

ALT + Backspace combination To clear the screen for a specific work area

Period Key This is used to change or update the segment status

e.g. .2HK (Change segment 2 to HK status)

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 SABRE PRINTER DESIGNATION

Agents are expected to assign the document printer before printing either a hardcopy document or a
detailed itinerary document.

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Designate hardcopy printer PTR/<printer address> PTR/B2JCR1 (F2)

Un-designate hardcopy PTR/<end> PTR/END

printer
Designate invoice printer DSIV<printer address> DSIV1023AVP (F2)

Un-designate invoice printer DSNOs DSNO

Print PNR manually PTR<asterisk>A PTR*A

Print itinerary manually DIT<Cross of Lorraine>DPI<Cross of DIT¥DPI¥R

Lorraine>R

ENCODE FUNCTION

This function is used to convert a city, airport or airline name into a code. The code is important when
searching for the available flights in Sabre.
All encode formats begin with W/– followed by the indicator for the type of encode you want to perform,
then followed by the city, airport or airline name.

TRAVEL TERMINOLOGY

City Code The three-letter code used to identify major cities with
commercial airports
e.g. MEL – city code of Melbourne, Australia
Airline Code The two-character code used in place of the airline name
e.g. AA – airline code of American Airlines
Airport Code The three-letter code used to identify each commercial
airport worldwide
e.g. JFK – airport code for John F. Kennedy in New York

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 FUNCTION FORMAT ENTRY SAMPLE ENTRY

Encode a city name W/–CC<city name> W/–CCPITINGA

Encode an airline name W/–AL<airline name> W/–ALASIANA AIRLINES

Encode an airport name W/–AP<airport name> W/–APINCHEON

DECODE FUNCTION

This function is used when the code is known and you want to translate to get the actual name.
All decode formats begin with W/* followed by code

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Decode a city, airline, airport and W/*<code> W/*CKX

airline numeric code
W/*JR

W/*MCO

W/*079

Decode an equipment code W/EQ*<code> W/EQ*77W

Decode AND Encode Country HCCC/<country name> HCCC/Israel

HCCC/<country code> HCCC/VE
Decode AND Encode State HCC<state name> HCCMINNESOTA
HCC<state code> HCCME

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  ENCODE / DECODE

Alternatively, agents may use the point and click system to perform encode or decode function.
Step 1: From the HELPER APPS, click the ENCODE/DECODE button

Step 2: Select from the list of categories

Step 3: Tick the Encode or Decode button

Step 4: Type the name (encode) or code (decode) in the text search box
RESULT:

KNOWLEDGE CHECK

1. What are the codes or names of the following airlines?

MX _____________________ Etihad Airways __________ Fiji Airways ____________
HA _____________________ Air Niugini __________ Spirit Airlines ____________
MU _____________________ Air Serbia __________ GMG Airlines ____________

2. What are the codes or names of the following countries/states?

New Hampshire __________ Vermont __________ MS __________
CX __________ PR __________ KE __________
Burkina Faso __________ Zambia __________ Australia __________

3. Label the following special keys or symbols:

E.g. * Answer: Display ESC Answer:

9 Answer: ¤ Answer:
6 Answer: 3 Answer:
1 Answer: , (comma) Answer:
0 Answer: . (period) Answer:
 Answer: ALT  Answer:
7 Answer: / (slash) Answer:
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 APPENDIX NO. 1 – THE PHONETIC ALPHABET
A Alpha J Jack / Juliet S Sierra

B Bravo K Kilo T Tango

C Charlie L Lima U Uniform

D Delta M Mama / Mike V Victor

E Echo N Nancy / November W Whisky

F Father / Foxtrot O Oscar X X–ray

G Golf / Gold P Papa Y Yankee

H Hotel Q Quebec / Queen Z Zulu / Zebra

I India R Romeo / Roger

APPENDIX NO. 2 – AIRLINE DESIGNATION CODE

AA American Airlines (001) EY Etihad Airways (607) MS Egyptair (077)
AC Air Canada (014) GA Garuda Indonesia (126) NH All Nippon Airways (205)
AF Air France (057) GF Gulf Air (072) NX Air Macau (675)
AI Air India (098) IB Iberia (075) OZ Asiana Airlines (988)
AZ Alitalia (055) JL Japan Ailrines (131) PK Pakista Airlines (214)
BA British Airways (125) KA DragonAir (043) PR Philippine Airlines (079)
BG Biman Bangladesh (997) KE Korean Air (180) PX Air Nuigini (656)
BI Royal Brunei Airlines KL KLM Royal Dutch (074) QF Qantas Airways (081)
(672)
BR EVA Airways (695) KU Kuwait Airways (229) SK Scandinavian (117)
CA Air China (999) LH Lufthansa (220) SQ Singapore Airlines (618)
CI China Airlines (297) LO LOT Polish Airlines (080) SV Saudia Airlines (065)
CX Cathay Pacific Airways LY El Al Israel Airlines (114) TG Thai Airways (217)
(160)

DL Delta Air Lines (006) MH Malaysia Airlines (232) UA United Airlines (016)
EK Emirates (176) MI Silkair (629) VN Vietnam Airlines (738)

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 APPENDIX NO. 3 – MAJOR CITY / AIRPORT CODES

ALG Algiers EZE Buenos Aires CBR Canberra

ADL Adelaide ASP Alice Springs BNE Brisbane

CNS Cairns DRW Darwin HBA Hobart

MEL Melbourne PER Perth SYD Sydney

PMI Palma De Mallorca DAC Dhaka CGP Chittagong

MSQ Mensk BRU Brussels ANR Antwerp

CBB Cochambamba SOF Sofia OUA Ouagadougou

RGN Yangon PNH Phnom Penh YOW Ottawa

YYC Calgary YEG Edmonton YYZ Toronto

YVR Vancouver YWG Winnipeg GCM Grand Cayman

SCL Santiago PEK Beijing CAN Guangzhou

KHH Kaohsiung BOG Bogota IEV Kiev

SJO San Jose PRG Prague NLO Kinshasa

UIO Quito ADD Addis Ababa NAN Nadi

NCE Nice CGN Cologne DUS Dusseldorf

GUM Guam KEF Reykjavik MAA Chennai

DUB Dublin TLV Tel Aviv FCO Rome

MIL Milan FUK Fukuoka OKA Okinawa

OSA Osaka AMM Amman ALA Almaty

PUS Busan KWI Kuwait LUX Luxembourg

MFM Macau KCH Kuching PEN Penang

RGN Yangon MNI Plymouth ULN Ulaanbaatar

WLG Wellington CHC Christchurch OSL Oslo

MCT Muscat KHI Karachi LHE Lahore

PTY Panama POM Port Moresby LAE Lae

LIM Lima WAW Warsaw LIS Lisbon

DOH Doha BUH Bucharest DME Moscow Domodedovo

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 RUH Riyadh DMM Dammam JED Jeddah

BEG Belgrade BTS Bratislava LJU Ljubjana

HIR Honiara ARN Stockholm DAR Dar Es Salaam

IST Istanbul EBB Entebbe AUH Abu Dhabi

GLA Glasgow ATL Atlanta GA DFW Dallas Fort Worth TX

EWR Newark NJ LGA LaGuardia NY HOU Houston Hobby TX

JAX Jacksonville FL CHI Chicago IL BWI Baltimore MD

WAS Washington DC GDL Guadalajara MX SEA Seattle Tacoma WA

CYS Cheyenne WY MSP Minneapolis MN DEN Denver CO

PHX Phoenix AZ BOS Boston MA MPV Montpelier VT

MGM Montgomery AL PVD Providence RI BDL Hartford Springfield CT

STL St. Louis Intl. MO MSN Madison WI LIT Little Rock AR

LNK Lincoln NE MNL Manila DGT Dumaguete

PPS Puerto Princesa BCD Bacolod CGY Cagayan De Oro

GES General Santos ZAM Zamboaga MPH Caticlan

TAG Tagbilaran BAG Baguio CEB Cebu

ILO Iloilo LGP Legaspi TAC Tacloban

RXS Roxas WNP Naga DVO Davao

CBO Cotabato DPL Dipolog CGM Camiguin

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 END OF CHAPTER 1
TRAINING WORKBOOK

Sabre: Basic Reservations

Edition 1.0
© 2015 Sabre Inc. All rights reserved

This documentation is the confidential and proprietary intellectual

property of Sabre Inc. Any unauthorized use, reproduction,
preparation of derivative works, performance, or display of this
document, or software represented by this document, without the
express written permission of Sabre Inc. is strictly prohibited.

Sabre, the Sabre logo design, Format Finder help system, and
Personal Trainer are trademarks and/or service marks of an
SHARPEN
SHARPENYOUR
YOUREDGE
EDGE
affiliate of Sabre Inc. All other trademarks, service marks, and
trade names are owned by their respective companies