CHAPTER 4:

TRAINING WORKBOOK

Miscellaneous Information
Edition 1.0
© 2015 Sabre Inc. All rights reserved

This documentation is the confidential and proprietary intellectual

property of Sabre Inc. Any unauthorized use, reproduction,
preparation of derivative works, performance, or display of this
document, or software represented by this document, without the
express written permission of Sabre Inc. is strictly prohibited.

Sabre, the Sabre logo design, Format Finder help system, and
Personal Trainer are trademarks and/or service marks of an
affiliate of Sabre Inc. All other trademarks, service marks, and
trade names are owned by their respective companies

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Sabre Basic Reservations – Chapter 4: Miscellaneous
Information
(LUD: Mar.2018) Page / 1
T AB L E O F C O N T E N TS
Objectives 3
Overview 3
Queue 3
Types of Queue: Message 4
Types of Queue: PNR 4
Queue Process 5
Manual Queue Exit 7
Queue Summary 8
Nice-to-know Entries 9
Overall Course Review 10-15

Sabre Basic Reservations – Chapter 4: Miscellaneous Information

(LUD: Mar.2018) Page / 2 Author: AVP
 OBJECTIVES
Upon completion of this chapter, you will be able to:
• Know the importance of checking the queue daily
• Apply the entry to display the list of countries and the capital cities
• Display the closest airports of a particular city
• Know the weather condition and the average temperature of a city
• Use the DRS page to get relevant information

OVERVIEW
This chapter aims to provide additional knowledge to the agents which will help them assist their clients
better and manage their bookings in Sabre effectively.

QUEUE
Queue system is a useful resource for managing and servicing the PNR. Its function is similar to an
electronic filing cabinet where messages and PNR that needs immediate action are placed in a specific
queue number. Each queue represents the different drawers in the cabinet and each has its own
function.
• Sabre identifies ownership of the PNR through Pseudo City Code (PCC)
• PNR is placed on a specific Queue number base on the action required such as confirmation,
ticketing deadline or cancelled PNR
• Sabre does not place any PNR on Queue after the first flight has departed or when it is controlled by
a different airline

No warnings
are displayed
when Sabre
places a PNR
on queue

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 TYPES OF QUEUE: MESSAGES QUEUE
This Queue contains short messages or notices either from Sabre or the airlines. Message queue are
labeled from A to Z.

QUEUE ABBREVIATION QUEUE NAME FUNCTION

A AUXILIARY Messages from vendors like car and hotel

G GENERAL General information sent to the travel agency

N NOTIFICATION Queue analysis information

S SUPERVISORY Personal and general messages sent to the

manager

TYPES OF QUEUE: PNR QUEUE

This Queue contains number from 0 to 511. Queue beginning with 0 up to 49 are pre-defined Queues
and assigned for specific functions.
• All bookings in Queue 7 & 20 must be processed immediately to avoid action by carriers that
may cause scheduling difficulties for passengers and/or cause additional charges to be
imposed.

QUEUE ABBREVIATION QUEUE NAME FUNCTION

0 URGENT Basic PNR and SSR update; urgent within

72HRS

1 NONURG Basic PNR and SSR update; non-urgent

within 72HRS

2 NON–AIR Car, Hotel or Tour Confirmation Number

5 URGENT ASC Airline Schedule Changes – within 72HRS

6 NON–URG ASC Airline Schedule Changes – beyond 72HRS

7 HXSTATUS Cancelled booking – HX status code received

9 TAW Ticket option reminder

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 QUEUE ABBREVIATION QUEUE NAME FUNCTION

17 URGENT KL Waitlist confirmation – urgent within 72HRS

18 NONURG KL Waitlist confirmation – non-urgent beyond

72HRS
20 DUPE PNR Quality assurance – duplicate PNR advice

24 SEAT KK Pre–reserve/advance seat confirmation

25 SEAT UC Pre–reserve /advance seat unable to confirm

28 ANSWERBACK Answerback re–queue

34 FF Frequent flyer number

49 GROUPBKG Group queue

50 to 511 Subscriber usage Queues available for TA’s use

QUEUE PROCESS: STEP 1 – QUEUE COUNT

It is essential part of the office operation to maintain the PNR in queues regularly else, important
information or instructions may be missed which will result to poor service.
Perform the first step to check and count the number of PNR in each queue number.

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Display a queue count for all Q<C><Slash><Dash> QC/–

Queues
Display queue count for a specific Q<C><Slash><Queue QC/9
queue number Specific Number>

The response indicates the

current queue count for all
Total number of PNR in every Queue
PNR queues at the agency.
 If the queue number does not
 Empty queue number will
contain any PNR, it will not be
not be displayed in the shown in the queue count
queue count.

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 QUEUE PROCESS: STEP 2 – QUEUE ACCESS
Queue access will bring up the first PNR from the specified queue number into the emulator. This will
allow agents to work on the PNR.
In the previous page, Queue 9 has 161 PNRs that needs attention. The entry below will allow you to
open the queue number.

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Access a specific queue number Q<Slash><Queue Number> Q/9

007 TICKETING ARRANGEMENT

MAMTRX Prefatory Instruction Code (PIC)
1.1CANLAS/IANJOSEPHMR
1 PR 110S 31MAY 6 MNLGUM HK1 2220 0400 01JUN 7 /DCPR*BCPKL6 /E
TKT/TIME LIMIT
1.TAW23MAY/
PHONES
1.MNL8483890-A/SABRE TRAVEL PHILIPPINES/ANDREW
PASSENGER EMAIL DATA EXISTS *PE TO DISPLAY ALL

• The Prefatory Instruction Code (PIC) is a title that appears on top of the PNR. It determines the
message that the system displays at the top of the PNR on queue. The message explains why or
what action needs to be done on the PNR.
• Sabre will display the first PNR with possible deadline in random order. Agents are expected to
take action on whether to issue the ticket prior to deadline or cancel the PNR
• No other PNR can be displayed or created while on queue

QUEUE PROCESS: STEP 3 – UPDATE THE PNR

While the PNR is displayed, agent may update the PNR by doing the following:
• PNR cancellation (X1 or XI)
• Rebooking
• Update the existing deadline
• Auto-update the PNR status
Sample scenario:
When one of the following status
appears in the PNR
(HX, TK, TL, KK, KL, UU etc.)
apply the EWR entry.

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 QUEUE PROCESS: STEP 4 – REMOVE OR RETAIN THE PNR
After the updating the PNR, the agent may simply REMOVE it in the Queue folder if there is nothing to
update or RETAIN the PNR in Queue for future access. The following functions may be performed after
you have worked on the PNR.

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Retain the PNR to Queue and <I> I

display the next PNR on Queue
Remove the PNR from Queue and <Q><R> QR
displays the next PNR on Queue
(Queue Remove)

 System will automatically place you out of Queue once all the PNR are displayed

QR«
END OF DISPLAY FOR REQUESTED DATA

MANUAL QUEUE EXIT (OPTIONAL)

There are situations when you may want to exit from the Queue even before you reach the final PNR.
For instance, a client called and agent needs to open a PNR, you must manually exit from the Queue
since the system does not allow agents to retrieve any booking while you’re accessing the Queues.
The QXI (Queue Exit and Ignore) entry exits the agent from Queue and puts the PNR back on Queue.
Any changes that you made to the PNR are ignored.

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Manual exit from Queue <Q><X><I> QXI

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 000 CONFIRM TO PASSENGER
RUHHSG
1.1RAMIREZ/NAJMR 2.1RAMIREZ/ANDREAMS
1 PR 112M 12JUN 2 MNLLAX HK2 1125 1000 /DCPR*IFPWMT /E
2 PR 103M 21JUN 4 LAXMNL HK2 0005 0535 22JUN 5 /DCPR*IFPWMT /E
TKT/TIME LIMIT
1.T-04MAY-C9O8*ACC
PHONES
1.MNL6837788-A/SABRE SMALL TRAINING RM/SUE
PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY
PRICE QUOTE RECORD - AUTOPRICED/RATE DESK PRICED
SECURITY INFO EXISTS *P3D OR *P4D TO DISPLAY
GENERAL FACTS¥

QXI«
OFF C9O8 QUEUE 065

QUEUE SUMMARY

Step 1 Check queue count QC/–

Step 2 Access specific queue number Q/9

Step 3 Update the PNR • EWR

• XI
• 7TAW31AUG/
Step 4 Retain the PNR • I
or remove the PNR from queue • QR
Optional entry Manual exit from queue QXI

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 NICE TO KNOW ENTRIES
FUNCTION
List of countries and its major
cities
Display 10 closest airport to a
specific city
Display 10 closest alternative
airports
Display point-to-point miles
between 2 cities
Check weather information using
the existing booking
Check weather information
without a PNR
Display average monthly
temperature of a specific city
Display the Data Reference
System (DRS)
Sabre Basic Reservations – Chapter 4: Miscellaneous Information
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FORMAT ENTRY SAMPLE ENTRY
N<Asterisk><Slash><GLOBE> N*/GLOBEJ
<Beginning letter of a country>
W<Slash><Dash><CY> W/–CYSEOUL,KR
<City Name><Country Code>
W<Slash><Dash><AT> W/–ATJFK
<Airport Code>
W<Slash><Dash><AT><City W/–ATSFO¥ATLAX
Code><Cross of Lorraine><AT>
<City Code>
W<Change><Segment Number> W¤1
Change<WEA><Slash><WX> ¤WEA/WX*IAN
<Asterisk> <City Code>
Change<WEA><Slash><AV> ¤WEA/AV*LIN
<Asterisk> <City Code>
Y<Slash><MKT><Slash><PH1> Y/MKT/PH1/P1
<Slash><P1>
• Trainer’s note: Enter
Y/P<number> to select
a subject
 Overall Course
Review

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 DISPLAY ENTRIES

ENTRY DESCRIPTION
*P9 Display phone field

*P6 Display received from field

*I Display itinerary

*N Display name field

*T Display ticketing field

*A Display all PNR fields

*P3 Display all general facts field items

*P3O Display OSI items only

*P3S Display SSR items only

*P3D Display APIS/SFPD

*PE Display passenger email information

*HEM Display email sending history

*P5 Display remarks field

1* Display more available flights (general availability)

1*OA Display original availability information (general availability)

1¤* Display more available flights (direct access availability)

1¤*OA Display original availability information (direct access

availability)

VA*<line number> Verify flight information from availability response

VI*<line number) Verify flight itinerary from the PNR

DU*/CLS Display booking class description

DU*/MLS Display meal types

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 SABRE FUNCTION IDENTIFIERS
ENTRY DESCRIPTION

W/– Encode function

W/–CC Encode city name

W/–AL Encode airline name

W/* Decode function (airline, city, airline numeric code)

W/EQ* Decode function for aircraft

0 (zero) Book or sell a flight (to create an itinerary)

1 (one) Availability

3 (three) General facts field

5 (five) Remarks field

6 (six) Received From field

7 (seven) Ticketing field

9 (nine) Phone field

PE Trip Case/Passenger email

3DOCS/P Identifier for APIS Passport (4DOCS/P for AA)

3DOCO Identifier for visa information

3DOCS/R Identifier for residence address

3DOCA/D Identifier for destination address

3DOCS/DB Identifier for SFPD date of birth

3OSI Identifier for non-urgent message

3OTHS/ Identifier for urgent message (including other SSR items in

general facts e.g. CHLD etc.)
E Identifier to save a PNR. At this point, Sabre will validate the
content of the booking. If successful, Sabre will show OK
<time> <Sabre Record locator>. Agents are expected to
retrieve using the Sabre record locator.
 If NOT SUCCESSFUL, Sabre will show one or more errors. Supply the
required information and repeat the E entry

Sabre Basic Reservations – Chapter 4: Miscellaneous Information

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 ENTRY DESCRIPTION

ER Identifier to save and redisplay a PNR. At this point, Sabre

will validate the content of the booking. If successful, Sabre
will re-display the PNR (no need to retrieve) with the new
Sabre record locator. If ER is used, PNR must be refreshed
 If NOT SUCCESSFUL, Sabre will show one or more errors. Supply the
required information and repeat the ER entry

IR Identifier to refresh a PNR. For a newly created booking,

Sabre will show the new airline record locator in the
ITINERARY field (after the arrival time and sell tag) provided
that there is no error after ER is made
 DO NOT perform IR if an error appears after ER. Work on the error or
supply the required information and save the PNR again (ER)

EWR Identifier to auto-update the PNR/request status (e.g. from KL

to HK)
X Identifier to cancel one or more segments in the Itinerary field

SI Identifier to sign in (one area)

SI* Identifier to sign in to all work areas

SO Identifier to sign out (one area)

SO* Identifier to sign out (all work areas)

DELETE / UPDATE ENTRIES

ENTRY DESCRIPTION

X1 or XI to cancel one segment or cancel the complete itinerary

–3.1¤ to delete the complete name of the passenger (ok if PNR is

not yet saved)
–1.1¤JOHNMR to change the first name of the passenger

–2¤CRUZ/ELLAINEMS to change the complete name (including the last name, first
name and title of the passenger)
–4.1¤*C08 to change the age of child

–6.1¤*I17 to change the age of infant

7TAW23OCT/ to update the existing deadline

91¤ to delete the phone field (line 1 information)

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 ENTRY DESCRIPTION

34¤ to delete the OSI, OTHS, CHLD or INFT (line 4 information)

320.XX to delete the APIS and SFPD (line 20 information)

58¤ to delete the remarks data (line 8 information)

PE3¤ to delete the email address (line 3 information)

OTHER INFORMATION
ENTRY DESCRIPTION

CRS Computer Reservation System; originally used by the airlines;

GDS
Sabre Red Workspace
Sabre Mobile Solution
can only provide flight information
Global Distribution System; aside from air, agents can also
book hotels, car, insurance, rail tickets and other non-air
services
provides easy access to GDS products and other travel
content to manage agency operations
a web-based point of sale available on smart phones where
bookings can be accessed by the travel consultants

PARTS OF SABRE WORKSPACE

ENTRY DESCRIPTION

Menu Area Where FILE, VIEW, TOOLS can be found

Application Launcher Area Where e-Services can be accessed

Emulator / Work Area
Application Side Area
LNIATA / Notification Area
Where all the Sabre entries and responses can be seen.
There are 6 standalone work areas in Sabre
Where all the masks can be accessed including Profiles,
Documents and Messaging & Encode/Decode
Where the unique terminal/computer code is located

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 SPECIAL KEYS AND SYMBOLS
ENTRY DESCRIPTION

F1 key short cut to append the agency contact details

F2 key short cut to assign the document printers

“ or ‘ key equivalent to Change symbol (); Use this symbol to amend

the name of passenger or for Direct Access Availability
{ or [ key equivalent to Cross of Lorraine symbol (¥); Use this symbol
as a plus (+) sign or for General Availability
+ or = key equivalent to Asterisk symbol (*); Used as a display symbol

ALT   Use this to recall the previously entered commands

CRTL and Backspace Use this to clear the screen (all areas)

ATL and Backspace Use this to clear the screen (one or specific area)

| or \ key (it’s near backspace) Equivalent to End Item symbol (§)

ESC Use this to re-establish the internet connection (refresh)

INS key (Insert) Use this key to change to insert or override mode

PARTS OF SABRE WORKSPACE

30NOV MON SFO/PST GUA/CST¥2
1UA 1589 F9 C0 A0 D0 SFOIAH 5 1250 1832 788 L 0 DCA /E
Z0 P0 Y9 B9 M9 E9 U7 H0 Q0 V0 W0 S0 T0 L0 K0 G0 N0
2UA 1902 C0 D0 Z0 P0 GUA 1925 0212¥1 738 D 0 DCA /E
Y0 B9 M9 E9 U7 H0 Q0 V0 W0 S0 T0 L0 K0 G0 N0
3AM 669 J7 C7 D6 I6 SFOMEX 1335 2004 738 HC 0 AB /E
Y7 B7 M7 U7 K7 H7 L7 Q7 T7 E7 N7 R7 V7 W7
4AM/** 676 J7 C7 D6 I6 GUA 2210 2338 E90 MC 0 X4 AB /E
Y7 B7 M7 U7 K7 H7 L7 Q7 T7 E7 N7 R7 V0 W0
5AA 1164 F7 A7 P0 Y7 SFODFW 8 1030 1600 32B L/F 1 DCA /E
B7 H7 K7 M7 L7 V7 S7 N7 O7 G0 Q0
6AA/AS 1013 J7 D7 I7 Y7 GUA 1705 2023 738 D/F 0 246 DCA /E
B7 H7 K7 M7 L7 V7 S7 N7 O7 G0 Q0

1. What is the time difference between SFO and GUA?

2. How many flights are there going to GUA (Guatemala)?
3. Write the connecting cities for all flights.
4. How many code shared flights are there on the list?
5. Write the complete entry to book the UA flights using Y class for 1 person.
Tip: check the booking class status before you write your answer.

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(LUD: Mar.2018) Page / 14
6. Can a passenger book AM 676 flight if the departure will fall on Friday? Yes or No.
7. What is the flight frequency of AA/AS 1013?
8. If you will book the UA flight going to GUA, when is your arrival date?
9. What signifies NON-STOP flight? DIRECT FLIGHT?
10. How will you verify the flight information in line 5 (to display the hidden stop)?
11. Which check-in counter will you look for when you reach the airport using line 6 flight?
12. Write the exact entry to display the above flights.
13. What is the command to display more flights going to GUA?
14. Which flight combination has enough connecting time to reach GUA?
15. YES or NO. The flight combination in lines 1 & 2 can be booked on a Sunday departure.

PARTS OF SABRE WORKSPACE

NPUHLI
1.1RAMIREZ/JOHNMR 2.1RAMIREZ/SUESIEMS
3.I/1RAMIREZ/WYNCHELLEMIST*I09
1 PR 318M 16NOV 1 MNLHKG HK2 0945 1215 /DCPR*OVRGRE /E
2 AC 16M 16NOV 1 HKGYYZ HK2 1630 1815 /DCAC*010923
3 AC 259M 19NOV 4 YYZYWG HK2 2355 0131 20NOV 5 /DCAC*010923
4 UAOPENY 21NOV 6 YWGORD DS2
5 ARNK
6 DLOPENJ 03DEC 4 MCILGA DS2
7 DLOPENJ 03DEC 4 JFKMNL DS2
TKT/TIME LIMIT
1.TAWC9O812NOV009/
PHONES
1.MNL8483890-A/SABRE TRAVEL PHILIPPINES/ANDY
PASSENGER EMAIL DATA EXISTS *PE TO DISPLAY ALL
PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY
GENERAL FACTS
1.SSR INFT PR NN1 MNLHKG0318M16NOV/RAMIREZ/WYNCHELLEMIST/14NOV17
2.SSR INFT AC NN1 HKGYYZ0016M16NOV/RAMIREZ/WYNCHELLEMIST/14NOV17
3.SSR INFT AC NN1 YYZYWG0259M19NOV/RAMIREZ/WYNCHELLEMIST/14NOV17
4.SSR ADTK 1B TKT BY 13NOV 1800 MNL ELSE BOOKING WILL BE CXLD
RECEIVED FROM - ANDY/JOHN
H2M8.H2M8*ADP 0109/12MAR17 NPUHLI H

1. Write the entry to amend the name of JOHN to JOHN MICHAEL.

2. Who called the agency to book the flights?
3. What is the current status of the requested INFT?
4. Passenger email exists in the PNR. Write the entry to check if it’s mailed properly.
5. Who created the booking in the agency?
6. What is the Pseudo City Code (PCC) of the above agency?
7. What does the encircled item signify?
8. What does HK2 mean?
9. What is the actual deadline of the above PNR?
10. When is the exact date of arrival in YWG?

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 END OF CHAPTER 4
TRAINING WORKBOOK

Sabre: Basic Reservations

Edition 1.0
© 2015 Sabre Inc. All rights reserved

This documentation is the confidential and proprietary intellectual

property of Sabre Inc. Any unauthorized use, reproduction,
preparation of derivative works, performance, or display of this
document, or software represented by this document, without the
express written permission of Sabre Inc. is strictly prohibited.

Sabre, the Sabre logo design, Format Finder help system, and
Personal Trainer are trademarks and/or service marks of an
SHARPEN
SHARPENYOUR
YOUREDGE
EDGE
affiliate of Sabre Inc. All other trademarks, service marks, and
trade names are owned by their respective companies