Cyril M.

Alegado

Qualifications Summary
Detailed-oriented hospitality major with extensive customer
service and production experience. Fluent in English; skilled at
communicating and developing relationship with guests. Excellent
leadership and people skills.

Get in touch! Work Experience

Mobile: Fraud Specialist - Green Dot
+63-976-112-4331 Concentrix Philippines | March 15, 2021 - Present

Email: Trustworthy agent that reports any suspicious account movements and unusual
cyalegado@gmail.com transactions that may be risky to the financial institution and customers.
- Responsible in tracking and monitoring illegal transactions.
Address: - Strictly follows verification process and secure customer's account.
3040 Pelayo St., El Cano Subdivision - Investigates fraudulent cases.
Pulungbulu, Angeles City
Pampanga 2009 Customer Service Representative II - T Mobile
Teletech Customer Care | September 21, 2020- December 14, 2020
Interact with customer to handle complaints and provide information about the
products and services.
- Excellent oral communication and interpersonal skills.
- Problem-solving skills.
- Organizing and time management skills.

Table Game Dealer

Widus Hotel and Casino | June 28, 2019 - October 11, 2020
Highly-motivated and dedicated table game dealer with strong interpersonal
skills and positive work ethics. Excellent hand and eye coordination.
- Deals game with strict compliance to procedures as outlined in the manual.
- Perform other duties as may be designated from time to time.
- Quick analytical thinking.

Academic History
Holy Angel University
Bachelor of Science in Hotel and Restaurant Management |
2015 - 2019

- Leadership Awardee 2019

- Dean's List A.Y 2018-2019
- Dean's List A.Y 2017-2018
- Dean's List A.Y 2015-2016
- College Student Council, Councilor 2018-2019

Trainings Attended
- CET and Product Training Completion | Concentrix Clark April 2021
- Product Specific Training for T Mobile | Teletech Pampanga November 2020
- Baccarat | Widus Hotel and Casino Clark May 2019
Skills and Knowledge
- Customer Service Skills
- Multitasking
- Analytical thinking skills
- Problem solving skills
- Creativity
- Data analyzation
- Case review
- Keen to details

Personal Information

Age: 24
Gender: Female
Weight: 48 kgs
Height: 5'2"
Date of birth: October 10, 1997
Civil Status: Single

I hereby clarify that information provided above is true to my belief and knowledge.

Cyril M. Alegado