10 hospital administrator responsibilities

Hospital administrator responsibilities can vary significantly depending on their

employer, experience or areas of specialisation. Here are 10 responsibilities of a
hospital administrator:

1. Organise hospital services

A hospital administrator is often responsible for organising various hospital services.

They might coordinate services with patients and healthcare professionals. The
hospital administrator typically follows standardised procedures whilst organising
services. Organising hospital services might include triaging patients, taking patient
information, authorising admissions, setting appointments and organising
procedures.

Related: 16 Hospital Jobs to Consider

2. Oversee hospital development

Hospital administrators might be responsible for overseeing development within the

hospital. This can include the improvement and implementation of certain programs
and procedures. They might also conduct quality assurance and identify areas for
improvement. Whilst overseeing hospital development, a hospital administrator
typically evaluates their public relations and identifies how they can implement
improvements.

Related: Clinical vs Non-Clinical Jobs: Skills, Salary and Definition

3. Use financial acumen

This might relate to the management of hospital budgets. It's necessary for them to
know how to make logical decisions, use good judgement and understand budgeting
concepts. Having the ability to identify and understand the financial relations and
effects of various aspects within the hospital is often necessary to manage budgets
effectively.

Related: 20 Careers in Health Science

4. Maintain documentation

An important aspect of a hospital administrator's role is to maintain accurate

documentation. Completing detailed medical records for each patient is essential for
this responsibility. A hospital administrator is likely to be responsible for the receiving
and dispersing of medical tests and results. When handling documentation, a
hospital administrator then follows an organised filing system to ensure documents
are easily retrievable.

Related: What Is the Role of an Administrator? Plus How to Become One

5. Monitor stock levels

Many hospital administrators complete the task of monitoring stock levels throughout
the hospital facility where they're employed. They might check stock levels physically
whilst also maintaining specific records to monitor the stock levels. A hospital
administrator then manages the timely ordering and receiving of stock when
necessary.

Related: What Is a Stock Clerk? (With Responsibilities and FAQs)

6. Managing staff

Hospital administrators are responsible for managing the non-medical staff such as
cleaners, administration staff and security.

Related: What Does a Hospital Registrar Do? (Plus Qualifications)

7. Ensure compliance

Often, a hospital administrator is responsible for ensuring the medical facility they're
working for is compliant with certain policies and regulations. This can include
monitoring practices to verify they comply with government-determined regulations.
They also make sure they follow insurance company policies to help establish
insurance reimbursement where necessary.

8. Assist with recruitment and training

Many hospital administrators assist with the recruitment and training of personnel.
They might be involved in the screening process of potential candidates, which can
include reviewing resumes, testing skills, conducting interviews, checking references
and searching for candidates online. After determining a successful candidate, a
hospital administrator might be responsible for providing the recruit with an overview
of the facility, their responsibilities, any probation periods and their targets or goals.
These professionals may also assist with the training and development of new and
current staff.

Related: 13 Effective Recruitment Sourcing Strategies (With Tips)

9. Serve as a liaison

Serving as a liaison is often a responsibility of a hospital administrator. Specifically,

they may serve as a liaison between governing boards, healthcare staff and
department managers. This responsibility is important because it allows the team of
professionals to work simultaneously, communicate effectively, minimise conflict and
resolve issues effectively.

Related:

 MSL Interview Questions (With Example Answers and Tips)

  What Does a Liaison Officer Do? (And How to Become One)

10. Coordinate staff scheduling

This can involve determining employee availability and ensuring adequate staffing
throughout various departments. Coordinating staff schedules can also include
organising coverage for both planned and unplanned leave. The hospital
administrator often organises the staff schedule by a certain time and date, then
publishes it for each staff member to view.

Related: How to Write a Medical Receptionist Resume (With Examples)

Hospital administrator roles

Some hospital administrators complete a range of various roles, but there are often
opportunities to specialise in a particular area. Here are some examples of hospital
administrator role specialisations:

Patient advocacy

Improving patient experiences and providing solutions for patients who have had
poor hospital experiences is something a hospital administrator specialising in
patient advocacy might do. They often work to improve the hospital system for future
patients. When specialising in patient advocacy, a hospital administrator makes
themselves available to assist patient, their families and their caregivers. They can
assist with patient rights, grievances or complaints, crisis intervention, customer
service and satisfaction, conflict resolution and communication.

Finance

A hospital administrator who is interested in the financial aspect of the role might
choose to specialise in finance and budgeting. Depending on the size of the hospital
facility and its prerequisites, there might be a requirement for additional training
before specialising in this area. This specialisation role can include managing
budgets, purchasing, costs and forecasting. It can also involve working with patients
and their families to ensure they understand their entitlements and options through
both public and private benefits.

Information processing

Information processing is often a specialised role for hospital administrators because

of the heavily digitised nature of record storage. A hospital administrator who
specialises in information processing might be responsible for correctly storing
medical documentation. They can use their technological skills to properly utilise the
features of the record-keeping software. This helps them to easily access the
documents and communicate the information within them to the required personnel.

Public health policy

Some hospital administrators can dedicate their specialisation to public health policy.
This means they have a deep understanding of the law and public policy and can
use their knowledge to influence government regulations and policies. Many hospital
administrators who specialise in public health policy work to educate both the
community and the government to reach ideal policy outcomes. In addition to
working to influence government policies, this type of hospital administrator can
ensure strict policy compliance within their facility because of their thorough
understanding.

Healthcare marketing

Sometimes, a hospital administrator can choose to specialise in healthcare

marketing. This means they work to deliver important health-related messages to the
community. These messages can help to deliver important, educational information
to consumers. They can also help to build a brand for the healthcare facility. To
specialise in healthcare marketing, a hospital administrator might keep up to date
with industry trends, current events and economic changes. This helps to ensure the
information being communicated remains relevant, informative and helpful.

Equipment management

A hospital administrator who specialises in equipment management might oversee

the purchase and maintenance of medical equipment. This role might involve
checking the functionality of equipment and materials, performing tests and inventory
checks and ordering necessary resources. Whilst doing this, a hospital administrator
specialising in equipment management monitors and maintains the financial budget
for equipment and materials.

Related: Healthcare Manager Resume Skills: Definition and Examples

Useful skills for a hospital administrator

There are some skills that are likely to be useful for a hospital administrator,
regardless of which areas they specialise in. Here's a list of some practical skills for a
hospital administrator:

 Organisational skills: Strong organisational skills can help a

hospital administrator prioritise tasks, keep track of documents and
plan ahead.
 Attention to detail: Being detailed oriented can ensure a hospital
administrator creates accurate records and makes minimal mistakes.
 Critical thinking: Critical thinking skills can help a hospital
administrator make logical decisions when in high-pressure, time-
sensitive scenarios.
 Teamwork skills: Many hospital facilities require their staff to work
as part of a team to improve productivity and ensure their patient's
experience continuity and accuracy.
  Communication: Strong communication skills can help a hospital
administrator provide information to patients and communicate
messages to their colleagues.

Explore your next job opportunity o

Responsibilities
 Supervise daily administrative operations
 Monitor expenses and suggest cost-effective alternatives
 Create quarterly and annual budgets
 Develop and implement effective policies for all operational
procedures
 Prepare work schedules
 Maintain organized medical and employee records
 Monitor administrative staff’s performance
 Train new employees
 Ensure prompt ordering and stocking of medical and office supplies
 Answer queries from doctors, nurses and healthcare staff
 Resolve potential issues with patients
 Stay up-to-date with healthcare regulations

Requirements and skills

 Proven work experience as a Hospital Administration
Manager, Medical Office Manager or similar role
 Knowledge of medical terminology and hospital industry
 Hands-on experience with database systems and MS Excel
 Solid understanding of healthcare procedures and regulations
 Basic accounting skills
 Familiarity with medical transcription
 Excellent organizational and time management skills
 Ability to supervise and train team members
 Problem-solving attitude
 BS degree in Healthcare Administration, Business Administration or
relevant field
About Me
Hospital Administrator
 Highly detail-oriented hospital administrator professional with XX years of experience in acute care
facilities. Expert in strategic business planning, financial management, marketing, and operational
management.
 Overseeing the development and implementation of programs and policies for patient services, quality
assurance, public relations, and department activities. Demonstrative excellence in managing hospital
 planning, designing & development projects/initiatives for providing basic & high-end medical
facilities to upcoming hospital projects.
 Deft in heading operations with a key focus on bottom-line profitability by ensuring optimal
utilization of resources along with streamlining the working SOPs for enhanced operational
effectiveness.
 Experience in all aspects of Hospital Management including manpower planning, facilities
administration, and cross-divisional coordination with external bodies for the smooth running of the
hospital & patient care service. Serving as a liaison among governing boards, medical staff, and
department managers, communicating medical results to patients under clinical supervision.
 Skilled in organizing, controlling, and coordinating services as per the hospital board
regulations. Effective communicator with excellent relationship-building, negotiation, interpersonal
& team management skills.
EDUCATION
Medicine, Bachelor of Medicine and Bachelor of Surgery, Completed, June 2004
Christian Medical College
Vellore, Tamil Nadu
Work Experience
July 2014 - Current
Hospital Administrator
Indian Relief Foundation
Kalyan, Maharashtra
 Handled a team of 12 admission and sales staff in a long-term care facility with over 170+ patients.
 Looked after the facility’s compliance with federal, and state laws and all state agency regulations
(CMS, AHCA, and OSHA).
 Reviewed and inspected equipment and reports to ensure safety and functionality.
 Prepared and submitted monthly reports detailing financial activities and professional services
rendered.
 Designated direct care and treatment services to be provided by the hospital and those contracted to
other facilities.
 Organized administrative functions and established roles and accountabilities.
 maintained.
 Coordinated with the suppliers and doctors and ensured that a good relationship is Assessed the needs
of the hospital staff and ensured the availability of supplies and medical equipment.
 Supervised the performance of the hospital and developed new strategies to improve performance
standards.
August 2007 - September 2013
Hospital Administrator / Medical Admin Assistant
PMC Medical Education Trust
Pune, Maharashtra
 Supervised daily administrative operations; monitored expenses and suggest cost-effective
alternatives
 Created quarterly and annual budgets; prepared work schedules
 Developed and implemented effective policies for all operational procedures
 Maintained organized medical and employee records; monitored administrative staff’s performance
 Ensured prompt ordering and stocking of medical and office supplies
 Assured all departments were compliant with state, federal, and local regulatory agencies.
 Provided training to the juniors and oriented them with hospital rules and regulations.
 Developed reports and documents for budgeting and expenditure control.
 Resolved all conflicts with the employees in the department.
 Determine beginning salaries and granted increases based on a board-approved annual budget.
 Answered queries from doctors, nurses, and healthcare staff.
 Resolved potential issues with patients; stayed up-to-date with healthcare regulations.
 Training Certifications
 Certified in Healthcare Compliance, CHC , 2012
 Registered Health Information Administrator, RHIA , 2020
Skills
Hard Skills
 Healthcare Common Procedures Coding System (HCPCS)
 Healthcare Delivery Systems
 CRM Systems
 GPS Systems
 Microprocessor-Based Mechanical Systems
 School-Wide System Development
 Aligning Pipe Systems
 Computer System Repair
 PA Systems
 Engine Components, Pumps, And Fuel Systems Knowledge

Soft Skills
 Communication
 Leadership
 Medical knowledge
 Time management
 Adaptability
Computer Proficiency

 Window

 Internet Applications
 MS Office – Word, Excel and PowerPoint
Languages
 English
 Hindi
Personal Interest
 Basketball
 Yoga/Exercise
Other -
 Conducted a free check-up for people in the malaria prone areas.