Literature Review

Twitter is a social networking and microblogging website that enables users to

send and receive text-based messages or postings with a maximum character
count of 140, or "tweets."

Twitter as a tool for social inclusion

Impact on government policies

Successful case studies

Limitation of twitter

According to numerous experts, Twitter may be used as a tool for social inclusion
by allowing marginalised groups to express their concerns and engage in public
dialogue. For instance, Nabatchi and Sancino (2018) suggest in their study on the
#BlackLivesMatter movement that Twitter was crucial in fostering social inclusion
by giving African Americans a platform to talk about their encounters with racism
and police brutality. Twitter has additionally been used to spread awareness of
problems impacting marginalised communities. For instance, Fung and Fiske
(2019) demonstrate how Twitter was utilised to spread awareness about Flint,
Michigan's water crisis, which disproportionately impacted persons of colour and
those with lower incomes.

Impact on government policies

Policymakers can receive real-time feedback on their initiatives via Twitter.
Tumasjan et al. (2010) concluded that Twitter can work as an early warning system
for policymakers, enabling them to respond promptly to issues and concerns
voiced by citizens in their study on the impact of Twitter on public opinion