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  • Investor Grievances Escalation Matrix

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    Surjeet Chopra
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    This document provides an escalation matrix for customer care at Paytm Money with contact details for various roles. It lists the customer care desk as the initial point of contact, along with the contact information for the Head of Customer Care, Compliance Officer, and CEO. It also provides operating hours and instructions for escalating unresolved complaints to regulatory authorities like NSE, BSE, CDSL, SEBI, and an online dispute resolution portal.

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    This document provides an escalation matrix for customer care at Paytm Money with contact details for various roles. It lists the customer care desk as the initial point of contact, along with the contact information for the Head of Customer Care, Compliance Officer, and CEO. It also provides operating hours and instructions for escalating unresolved complaints to regulatory authorities like NSE, BSE, CDSL, SEBI, and an online dispute resolution portal.

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    11 views1 page

    Investor Grievances Escalation Matrix

    Uploaded by

    Surjeet Chopra
    This document provides an escalation matrix for customer care at Paytm Money with contact details for various roles. It lists the customer care desk as the initial point of contact, along with the contact information for the Head of Customer Care, Compliance Officer, and CEO. It also provides operating hours and instructions for escalating unresolved complaints to regulatory authorities like NSE, BSE, CDSL, SEBI, and an online dispute resolution portal.

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    © All Rights Reserved
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    Escalation Matrix(NSE/BSE/CDSL):

    Details of Contact Address *Direct contact No. Email ID


    Person
    Customer Customer THE HUB, 3rd Floor, Sy 07612796277 feedback@paytmmoney.com
    Care Care Desk no 8 & 8/2 Ambalipura
    Village, Varthur Hobli,
    Sarjapur Main Road,
    Bangalore- 560103
    Head of Rakesh THE HUB, 3rd Floor, Sy 07612796285 exg.support@paytmmoney.com
    Customer Seth no 8 & 8/2 Ambalipura
    Care Village,Varthur Hobli,
    Sarjapur Main Road,
    Bangalore- 560103.
    Compliance Bineet Jha THE HUB, 3rd Floor, Sy 07612796281 exg.complianceofficer@paytm
    Officer no 8 & 8/2 Ambalipura money.com
    Village,Varthur Hobli,
    Sarjapur Main Road,
    Bangalore- 560103.
    Chief Varun THE HUB, 3rd Floor, Sy 07612796284 info@paytmmoney.com
    Executive Sridhar no 8 & 8/2 Ambalipura
    Officer (CEO) Village,Varthur Hobli,
    Sarjapur Main Road,
    Bangalore- 560103.

    * Operational/ Working Hours: 9:00 am to 5:00 pm- week days (except market holiday, Saturday and Sunday)

    In absence of a response/complaint not addressed to your satisfaction, you may lodge complaint with:
    • Exchange (NSE) at https://investorhelpline.nseindia.com/NICEPLUS/
    • Exchange (BSE) at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
    • Depository (CDSL) at https://www.cdslindia.com/Footer/grievances.aspx
    • SEBI at https://scores.gov.in/scores/Welcome.html
    • ODR at https://smartodr.in/login

    Please quote your Service Ticket/Complaint Ref No. while raising your complaint at the Exchange
    portal/Depository portal/ SEBI SCORES /ODR portal.

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