Blue Dart:

Year Key Efficiency Metrics Key Transformation Impact/Outcome

Achieved 97% on-time
2018
delivery rate
Extended reach to 7,000+
2019
pin codes
Managed 1.5 million
2020 shipments daily during
peak pandemic periods
Increased night-time
2021
deliveries by 12%
Adopted advanced tracking Reduced delivery discrepancies
systems by 15%
Partnered with 100+ e- Boosted e-commerce shipments
commerce platforms by 20%
Maintained a 96% customer
Implemented 'Contact Less
satisfaction rate amidst pandemic
Delivery' due to COVID-19
challenges
Upgraded customer Achieved a 5% increase in digital
interface portal bookings

DTDC:

Year Key Efficiency Metrics Key Transformation Impact/Outcome

Expanded international Collaborated with major e- Increased international
2018
reach commerce brands shipments by 18%
Improved delivery Reduced parcel sorting errors by
2019 Adopted AI-enhanced sorting
accuracy to 96% 12%
Strengthened e-commerce Enhanced safety measures due Ensured consistent operations
2020
partnership to COVID-19 during pandemic
Opened 100+ new Launched mobile app for easier Saw a 20% increase in app-based
2021
branches tracking bookings

Delhivery:

Year Key Efficiency Metrics Key Transformation Impact/Outcome

Handled 500,000 parcels Started utilizing machine Optimized route planning,
2018
daily learning for operations reducing delivery times
Increased delivery points to Initiated large-scale Boosted overall operational
2019
17,500 automation processes efficiency by 15%
Achieved a 98% on-time
Implemented 'No Contact' Kept a steady flow of operations
2020 delivery rate during peak
deliveries during COVID-19 challenges
pandemic
Enhanced their tech Streamlined customer feedback
2021 Expanded network by 15%
platform and improved issue resolution

Gati:

Key Efficiency
Year Key Transformation Impact/Outcome
Metrics
Expanded reach to Captured a larger premium service
2018 Launched premium services
19,000 pin codes market share
 Key Efficiency
Year Key Transformation Impact/Outcome
Metrics
Achieved 95% delivery Upgraded their IT Improved real-time tracking for
2019
accuracy infrastructure customers
Managed 6 million sq. Introduced safety protocols due Ensured efficient warehousing
2020
ft. of storage to COVID-19 amidst the pandemic
Collaborated with major retail Boosted B2B delivery segment by
2021 Grew fleet by 10%
brands 20%

TIRUPATI COURIER:

Year Key Efficiency Metrics Key Transformation Impact/Outcome

Collaborated with regional Enhanced regional market
2018 Expanded regional reach
businesses penetration
Improved intra-city Introduced express delivery Boosted express delivery bookings
2019
delivery times services by 25%
Streamlined logistics Adapted to COVID-19 Maintained steady operations in
2020
processes challenges turbulent times
Opened several new Enhanced digital booking Achieved higher customer digital
2021
branches system engagement