S/ Issue Analysis Solution Status

N
1 Due to the In application side we
interconnectio To resolve this situation, it have Refresh operation i
n between is imperative that our HR n each level to resolve
HRS, LMS, team expedite the this issues.
and AMS, the completion of the new HR
entire system structure in time to Resolved
gets disrupted accommodate the dynamic
when staff nature of our
shift from one organization but in
department to application side we have
another. make solution to timely
refresh with the individual
level, maker level and in
high level role

2 Despite AS you now we have network team need to

successfully integration with other Hr followup in each terminal Resolved
using the systems so this needs interconnection from
barcode, the network follow up network side
system fails to
record the
time.
3 We are unable This is because of the Hr now working fine if is
to locate all staff movement and there is such like issues in
staff lists and relocation next refresh button is Resolved
selected date there for all user to
ranges for update
recap, and synchronize with all
verification, Hr systems
and reporting.
4 Deducted
leave on LMS
is not actively
reflected on
AMS,
resulting in it
being reported
as absent
5 Staff members This must be appreciated
are unable to feature of the system to Hr team needs follow up
fill attendance control the frauds this to limit user with the
during unless employees give floor network for the Resolved
 location attendances at any where web come and with the
limits. he nears barcode network
6 Approvers are The HR system that we Resolved
unable to find have get data related with in our application side
all recap role needs enhancement in have no any problems
requests. related with the structure related with the role
this needs unit assignment but
ID to fetch the Hr work unit we recommend for HR
information to add unit id for the
work unit
7 Approved System error Solved Resolved
requests
repeatedly
appear in the
approval
requests list.
8 We do not Establish clear escalation To address this issue and To be
receive any procedures for incidents that ensure that resolved
information exceed defined SLAs or communication aligns
during system severity levels with our SLAs, I propose
incidents a series of actions aimed
at enhancing the flow of
information during
system incidents
9 Workdays This works well in our Resolved
should be system so if somebody is in Refer the HR policy in
consistent for leave that is not working related with leave
all staff (5.5 or day for him as per
6 days a regulation
week), but the
system shows
inconsistencie
s.
10 During staff this is because of the In Application side still Pending
reshuffling, Hr staff reshuffling and we have refresh
the inclusion work unit setup buttons for update real
of one/two time change and
staff members in addition to
affects the this we recommend to
entire staff list check the work unit to
have unique Id
11 The system This is beyond the system we have done up on the Out of scope
should verify scope requirement
staff photos
12 The system our system is working more this is working fine check Resolved
incorrectly than expected that means for again
 counts each individuae if there is
latecomer late, the system sum up
time, causing starting from fraction of
discrepancies minutes and change to
hours and dates
13 Staff members This is happened when create awareness for the Needs trainin
sometimes the maker or hr team and maker of the g
find HR assign with incorrect system
themselves locations.
placed in
incorrect
locations.
14 The system yes this is happens but this Provide training to staff Needs trainin
displays is the responsiblity of the members on the proper g
photos of maker and approver to use of the attendance
other staff check whether management system and
members. the individual staff photo is the importance of data
displayed or not privacy. Emphasize the
need to report any
unusual activity
immediately.
15 When a staff our system is working like our system is working re
member takes recording the time so if you fine check again
half-day leave have leave in morning from
in the morning 8:00 to 12:00 and back to
and attends in offices afternoon at 13:00
the afternoon, then the system records your
the system time(13:00 up to 17:00)
records their
attendance as
being in the
morning.