1. What are the different roles within your Dealership that access the application? 2.

What reports / tasks do these roles perform? 3. Out of the 3 modules within the DMS, which module is the easiest to use? Which module is most difficult / problematic? i. Showroom ii. Distributor iii. Workshop 4. Does the application hang up? If so, at what junctures have you seen it hang up most often? 5. What is it in particular that makes (say Showroom) easiest to use? 6. What is it in particular that makes (say Workshop) most difficult to use? 7. What are your major issues regarding the DMS / CRM application? E.g. i. Response Time after you have clicked on a specific link or entered some data ii. Need to type in too many details into the system iii. Lack of proper training from corporate on system usage iv. System does not provide sufficient reporting v. The reporting with the system has incorrect data vi. Ability to manage your multiple showrooms (if any) vii. Ability of the system to integrate with Word, Excel and other programs you use. viii. Others (please specify) 8. What reports / tasks do you or your staff perform most frequently? 9. Amongst the reports / tasks you perform most frequently, what are your biggest challenges? i. Faster response time for the application ii. Provide better reporting within DMS / CRM. iii. Additional training for CRM / DMS iv. Provide better Benchmark data with other dealers v. Faster internet connection vi. Others 10. On average, during a normal day, how many hours do you spend working with the DMS / CRM system? 11. What days of the week, if any, do you spend most time working with the DMS / CRM system?

12. How easy / difficult is it to complete the following processes within Showroom / Distributor / Workshop? i. Accounting Extracts ii. Complaints iii. Vehicle Pricelist iv. Stock Ledger v. Inventory Transactions vi. MIS Services vii. MIS Spares 13. What is it in particular that makes some of the above processes easy and others difficult? i. Slow / Fast system response time ii. Ease / Difficulty in navigation iii. Availability / Unavailability iv. Too much data to key in v. Inaccurate data vi. Others (please specify) 14. Feedback on Broadband vs. VPN. 15. How can corporate help you in resolving your system issues better? i. Faster response time for the application ii. Provide better reporting within DMS / CRM. iii. Additional training for CRM / DMS iv. Provide better Benchmark data with other dealers v. Faster internet connection vi. Others