HUMBERTO CASTANEDA PADILLA

SKILLS:
• TEAM LEADER
• NATIVE ENGLISH SPEAKING
• MOTIVATED

CUSTOMER AND SALES EXPERIENCE

• RESPONSIBLE
• TEAM WORKER
• KNOWLEDGE IN TRAINING ENVIRONMENT

EXPERIENCE:
WEST/ALORICA
AVIS AND BUDGET /FEB 2011-DECEMBER2012

• SERVICE AGENT
• HAD TO HELP RESERVING OR SHOWING HOW ON WEB SITE
• CONTROL DIFFICULT CALLS AND DE ESCALATE MANAGEMENT CALLS

TTECH
• BANK OF AMERICA/TMOBILE/GETAROUND
• CUSTOMER SERVICE SPANISH & ENGLISH
• SPECIALIZED SERVICES DEPARTMENT
• FLOOR SUPPORT FOR NEW AGENTS
• TECH SUPPORT SERVICES
• TRAINING DEVELOPMENT PROGRAM

TATA CONSULTS:
JC PENNEY
• CUSTOMER SERVICE
• INTERNET ORDERS

AT&T COLLECTIONS DEPT

• CUSTOMER COLLECTIONS
• TOP PERFORMER
• SPANISH AND ENGLISH CALL HANDLING

AVNET SALES:
• SALES ORIENTATED CALLS
• TEAM WORKER
• SPANISH AND ENGLISH CALLS

EDUCATION:
• HIGH SCHOOL DIPLOMA
• SPORTS ORIENTATED

AWARDS:
• TRAINING DEVELOPMENT CERTIFICATES