March 02, 2023

Ms. Melanie L. Araiza

Manager
GlobeAtHome
Butuan City

Dear Ms. Araiza:

Good day!

I am writing to bring to your attention the ongoing disconnection of my Internet service at my

residence in Purok – 6, Poblacion, Barobo, Surigao del Sur. The service disruption began on
February 5, 2023, in the evening, and it has been causing significant inconvenience to my
family, as we rely on the Internet for work, communication, and entertainment.

I reported this issue to your customer service department last week but have yet to receive any
updates or actions to resolve the problem. My account number is 0291750796, and my
Telephone number is +086 850 0393.

I kindly request an immediate reconnection of my Internet service to help ease the difficulties
my family and I have been experiencing. I would appreciate it if you could also provide me with
a status update on the resolution process as soon as possible.

For any further information or clarification, feel free to contact me via email at
alianeruthlapidez@gmail.com or call me at 0923 852 1591.

I look forward to a healthy business relationship with your company.

Thank you.

Sincerely,

Aliane Ruth L. Lapidez

GlobeAtHome - Internet Subscriber