PDO Tenders FAQ for Suppliers

Suppliers FAQ & Quick This FAQ deck is only applicable for Rabitah STS Tenders i.e.
Reference Guide–Tenders 2000* series RFx /Event Number (Tender)

Contents
1. How to access Rabitah Tender Document? (Restricted Tenders –Invite only ) .................... 1
2. How to create/submit Rabitah Tender Response? ................................................................. 5
3. How to create Response for PDO Public Tender? ................................................................. 10
4. Common issues and solutions ............................................................................................... 19

1. How to access Rabitah Tender Document? (Restricted

Tenders –Invite only)

Pre-requisite: please ensure following is already present in your system.

❑ You should be registered to PDO Platform and should have valid user-id and
password. If you are not registered, please register first.

❑ You are using Microsoft Edge browser only, do not use Chrome or any other
explorer.

FAQ Page 1
 Log-in to Rabitah portal and please follow the steps mentioned in the below
screenshots:

- Log-in to Rabitah portal, click on “RFx and Tenders” tab, system will show you all
Tenders/RFQs along with Submission deadline (End Date) .

- Click the Event (Tender) number, system will show the Tender’s detail in another
page,

- To access the Tender details, click “Technical RFx”, system will open CFolders in
another page, click “Tender Documents Issued by PDO” system will show the PDO
issued Tender documents , click the file name to download the file or click Mass
Download button to download all documents at once.

FAQ Page 2
 - Incase of any Tender specific query, you can upload your queries under “Queries &
Classification > Bid Clarification” folder.

For uploading any documents in Technical RFx area, first ensure below setting is carried
out in Cfolder area, if already done skip this step.
Please follow below steps. Also ensure max file size allowed is 1GB. You can zip files with
max zip file size of 1GB. (do not put zip file inside the main zip file)

Step 1: Go to the Technical RFx area by clicking on Technical RFx response/Technical

RFx button on top menu buttons area.

Step 2: Inside the technical RFx area click on Settings as shown below.

FAQ Page 3
 Step 3: Remove the checkbox from the Plug in as shown below and click Save

Step 4: Close the browser and click on Technical RFx again. Navigate to required folder
(Queries and Clarification) in this case and click on Create as shown in last screenshot.
System will ask whether you want to create a Folder or Document, select Document
and proceed

FAQ Page 4
 2. How to create/submit Rabitah Tender Response?

To create response for Tender, log-in to Rabitah portal. Please ensure following settings
are carried out first for successfully uploading documents in Cfolders/Technical Rfx area:
- Click on “RFx and Tenders” tab. Click the Event (Tender) number, system will
show the Tender’s detail in another page

FAQ Page 5
 - To create Tender Response , click “Create Response” button, new screen will
appear where Technical and Commercial response documents can be uploaded.

- To upload Technical Response, click on “Technical RFx Response” button, system

will open new CFolder page, upload the Technical Response under Tech_Bid folder .

- For uploading any documents in Technical RFx area, first ensure below setting is
carried out in Cfolder area, if already done skip this steps.
- Please follow below steps. Also ensure max file size allowed is 1GB. You can zip files
with max zip file size of 1GB. (do not put zip file inside the main zip file)

- Step 1: Go to the Technical RFx area by clicking on Technical RFx

response/Technical RFx button on top menu buttons area.

- Step 2: Inside the technical RFx area click on Settings as shown below.

- Step 3: Remove the checkbox from the Plug in as shown below and click Save

FAQ Page 6
 -
-
- Step 4: Close the browser and click on Technical RFx again. Navigate to required
folder (Tech_Bid) in this case and click on Create as shown in last screenshot.
- System will ask whether you want to create a Folder or Document, select
Document and proceed

FAQ Page 7
 Click “Create”
button

Select Document, if you want to

create Folder, then select Folder

Update the document

name and click
continue

- Click Continue and select the required file. Rather than creating multiple folders
inside the Technical RFx area, create them in your local system and zip them to
create one single file and upload that file.

FAQ Page 8
 - To upload Commercial Bid, click “Commercial RFx Response” tab , click add
Attachment button to upload commercials.

Select the file to upload

from local desk

Select the file to upload

FAQ Pagedescription
and update 9
 - Click “Submit” button to Submit Response.

- Status of Tender Response can be checked on the “RFx and Tenders” page in
response Number and Response Status column

Response status, it
should be “Submitted”

3. How to create Response for PDO Public Tender?

Pre-requisite: please ensure following is already present in your system.

❑ You should be registered to PDO Platform and should have valid userid and
password. If you are not registered please register first.

❑ You are using Microsoft Edge browser only, do not use Chrome or any other
explorer.

To create response for Public Tender, log-in to Rabitah portal and please follow the
steps mentioned in the below screenshots:

FAQ Page 10
FAQ Page 11
 - To access the Tender details, click “Technical RFx”, system will open CFolders in
another page, click “Tender Documents Issued by PDO” system will show the PDO
issued Tender documents , click the file name to download the file or click Mass
Download button to download all documents at once.

FAQ Page 12
 - Incase of any Tender specific query, you can upload your queries under “Queries &
Classification > Bid Clarification” folder.

For uploading any documents in Technical RFx area, first ensure below setting is carried
out in Cfolder area, if already done skip this step.
Please follow below steps. Also ensure max file size allowed is 1GB. You can zip files with
max zip file size of 1GB. (do not put zip file inside the main zip file)

Step 1: Go to the Technical RFx area by clicking on Technical RFx response/Technical

RFx button on top menu buttons area.

Step 2: Inside the technical RFx area click on Settings as shown below.

FAQ Page 13
 Step 3: Remove the checkbox from the Plug in as shown below and click Save

Step 4: Close the browser and click on Technical RFx again. Navigate to required folder
(Queries and Clarification) in this case and click on Create as shown in last screenshot.
System will ask whether you want to create a Folder or Document, select Document
and proceed

FAQ Page 14
 How to Create/Submit Response?

First Ensure you click on Participate and then click on Create Response

FAQ Page 15
 - Answering Screening Questions :

For Answering the Screening Questions Navigate as shown below.

- If there is a need to upload supporting document, click on “Technical RFx Response”

button, upload the document under Tech_Bid folder

If any supporting document needed,

please click Technical RFx Response,
system will open CFolder in another page

- Click “Submit” button to Submit Response.

- To upload Technical Response, click on “Technical RFx Response” button, system

will open new CFolder page, upload the Technical Response under Tech_Bid folder .

- For uploading any documents in Technical RFx area, first ensure below setting is
carried out in Cfolder area, if already done skip this steps.
- Please follow below steps. Also ensure max file size allowed is 1GB. You can zip files
with max zip file size of 1GB. (do not put zip file inside the main zip file)

- Step 1: Go to the Technical RFx area by clicking on Technical RFx

response/Technical RFx button on top menu buttons area.

- Step 2: Inside the technical RFx area click on Settings as shown below.

FAQ Page 16
 - Step 3: Remove the checkbox from the Plug in as shown below and click Save

-
-
- Step 4: Close the browser and click on Technical RFx again. Navigate to required
folder (Tech_Bid) in this case and click on Create as shown in last screenshot.
- System will ask whether you want to create a Folder or Document, select
Document and proceed

FAQ Page 17
 Click “Create”
button

Select Document, if you want to

create Folder, then select Folder

FAQ Page 18
 - Status of Tender Response can be checked on the “RFx and Tenders” page in
response Number and Response Status column

Response status, it
should be “Submitted”

4. Common issues and solutions

1. PDO Tender, not able to upload Technical Response/Clarification.

FAQ Page 19
 To resolve this issue, please ensure following:

o Use Microsoft Edge browser

- Step 1: Go to the Technical RFx area by clicking on Technical RFx

response/Technical RFx button on top menu buttons area.

- Step 2: Inside the technical RFx area click on Settings as shown below.

- Step 3: Remove the checkbox from the Plug in as shown below and click Save

FAQ Page 20
 -
- Step 4: Close the browser and click on Technical RFx again. Navigate to required
folder and click on Create as shown.
- System will ask whether you want to create a Folder or Document, select
Document and proceed

2. How to check Tender Response is submitted or not?

- Status of Tender Response can be checked on the “RFx and Tenders” page in
Response Number and Response Status column

Response status, it
should be “Submitted”

Tender number Response number

FAQ Page 21