8 GPON Service Troubleshooting Method Introduction

GPON Service Troubleshooting Method
Introduction
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Overview and Objectives
⚫ Upon completion of this course, you will be able to:

 Know how to troubleshoot a typical Service fault
 Know how to collect fault information required for submitting an application for fault location
 Describe common troubleshooting method for FTTx Network
Huawei Technologies Co., Ltd. All rights reserved. Page 1

Contents
1. FTTx Network Service Flow Overview

2. Common Maintenance Method
3. Service Troubleshooting Method

E2E Network Architecture and Layers
OSS/BSS RSP OSS/BSS
SME RGW RSP 1

P
MxU RSP PE
DPI NAT PE PE
PC Aggregation
Aggregation
network
POTS phone ONT network Core
RGW OLT UPE AGG BRAS/SR CR RSP 2
RSP PE NGN/IMS
STB
RSP 3
BTV HE
RSP PE
Home area Broadband Metro aggregation SPOP/Metro

IP core network Service system
network access network backbone
network
E2E Services for Residential Users
IPTV Modem
MDU
HSI Border router
BRAS
VoIP IPTV
UPE PE-AGG P PE
HSI SBC NGN
OLT
VoIP
IPTV UPE PE-AGG P PE
Switch IPTV
ONT
VoIP head-end
AP
HSI
HSI QinQ L2VPN QinQ
VoIP Single L3VPN IP
Residential IP (PIM)
IPTV
users Single
VoD L3VPN IP
NMS management IP L3VPN

traffic

E2E Services for Enterprise Users
OLT
CE 1 OLT CE 2
UPE PE-AGG P PE
UPE PE-AGG P PE
DIA(dedicated
VLAN MPLS L3VPN IP
internet access)
E-Line VLAN MPLS VLL VLAN
Enterprise E-LAN VLAN MPLS VPLS VLAN
users
L3VPN VLAN MPLS L3VPN IP
Mobile L3VPN IP MPLS L3VPN IP

FTTx Network Service Flow Overview
PC
Internet
Data Flow
GET IP by
PPPOE
ONT OLT BRAS
IPTV T-CONT VoD Server

Video Flow
T-CONT
IP Network
GET IP by
DHCP
Middle
ware
T-CONT
SIP Phone VoIP
DHCP
Server
Voice Flow
GET IP by
DHCP
Softswitch

Service Fault Processing Procedure
Start
Main Service Fault Processing Methods
Checking the
Locating the Fault
Configuration Data
Preliminarily
• Information Collection
Checking the Fiber and Checking the Statistics
DSL
• Service Mirroring and Capturing
Checking the Upper
Checking the
Layer Device
Status of the ONT • Service Emulation Test
Checking the Status END

of OLT

Contents
2.1 Information Collection And Query
2.2 Common Methods of Locating Voice Faults
2.3 Common Methods of Locating ODN Faults
2.4 Service Mirroring and Capturing

Information Collection for Board Faults
⚫ Query all the boards in the frame

• MA5800_NOS(config)#display board 0
{ <cr>||<K> }:
Command:
display board 0
-------------------------------------------------------------------------
SlotID BoardName Status SubType0 SubType1 Online/Offline
-------------------------------------------------------------------------
0 H901CIUA Normal
1 H901GPSF Normal
2 H901GPHF Normal
3
4 H901TWED Normal
5 H901XGHD Normal
6
7 H901EPHF Normal
8
9 H901MPLA Active_normal
10 H901MPLA Standby_failed Offline
-------------------------------------------------------------------------

⚫ Query version of system:

• MA5800(config)#display language
{ <cr>||<K> }:
Command:
display language
Local:
Description: CHINESE SIMPLIFIED (DEFAULT LANGUAGE)
Version: MA5800V100R017C10
Encoding: GBK
General:
Description: ENGLISH (DEFAULT LANGUAGE)
Version: MA5800V100R017C10
Encoding: ANSI

⚫ Query version of mainboard:

• MA5800-X2(config)#display version
{ <cr>|backplane<K>|frameid/slotid<S><Length 1-15>||<K> }:
Command:
display version
VERSION : MA5800V100R017C10
PATCH : SPH213
PRODUCT : MA5800-X2
Active Mainboard Running Area Information:
Current Program Area : Area B
Current Data Area : Area B
Program Area A Version : MA5800V100R017C10
Program Area B Version : MA5800V100R017C10
Data Area A Version : MA5800V100R017C10
Data Area B Version : MA5800V100R017C10
--------------------------------------------------
⚫ Query version of service board:
• MA5800-X2(config)#display version 0/1

{ <cr>||<K> }:
Command:
display version 0/1
Send message for inquiring board version successfully, board executing...
Main Board: H901GPHF
---------------------------------------
Pcb Version: H901GPHF VER B
Mab Version: 0000
Logic Version: (U104)002
Main CPU :
CPU Version: (U101)ARMA9
APP Version: 236(2017-9-22)
BIOS Version: (U102)154

⚫ Query io-packetfile information of system:

• MA5800-X2(config)#display io-packetfile information
{ <cr>||<K> }:
Command:
display io-packetfile information
Version of the board software packetfile:MA5800V100R017C10SPC210
Board software saved in mainboard:
---------------------------------------------------------------------------
Index File Type Version File Length
---------------------------------------------------------------------------
0 H901OGHK BASE BIOS 154 532480
1 H901OXHD BASE BIOS 154 532352
2 H901NXED BASE BIOS 154 532224
3 H901XGHD BASE BIOS 154 532096
……
---------------------------------------------------------------------------
Status of the board software packetfile:active

⚫ Query history alarm information of system:

• MA5800-X2(config)# display alarm history all list
{ <cr>||<K> }:
Command:
display alarm history all list
------------------------------------------------------------------------
AlarmSN Date&Time Alarm Name/Para
------------------------------------------------------------------------
85 2020-01-25 08:53:08+08:00 The Ethernet optical port recovers
from LOS. FrameID: 0, SlotID: 3, PortID: 0
84 2020-01-25 08:53:08+08:00 The upstream ethernet port
connection failure recovers or the
state of it is normal. FrameID: 0, SlotID: 3, PortID: 0
83 2020-01-25 08:47:41+08:00 The LOS occurs on the Ethernet
optical port. FrameID: 0, SlotID: 3, PortID: 0

⚫ Query history event information of system:

• MA5800-X2(config)# display event history all list
{ <cr>||<K> }:
Command:
display event history all list
------------------------------------------------------------------------
EventSN Date&Time Event Name/Para
------------------------------------------------------------------------
232 2020-01-29 09:29:32+08:00 The managing user of the equipment
logout or logon. User name: root,
Log mode: Telnet, IP:
10.166.230.170, State: Log on
logout or logon. User name:
admin123, Log mode: Telnet, IP:
10.166.230.170, State: Log on fail
logout or logon. User name: root,
Log mode: Telnet, IP:
10.166.230.170, State: Log off
⚫ Query reboot-record information of system:
• MA5800-X2(config)#diagnose
• MA5800-X2(diagnose)%%display reboot-record active
{ <cr>||<K> }:
Command:
display reboot-record active
-------------Show active control board reboot record--------------
The latest reboot record:
2020-01-01 08:01:38+08:00 The slot number which board plug in when it
reboot:3
The reason of rebooting :Board have been pulled out or no power
2020-01-01 08:01:38+08:00 The slot number which board plug in when it

reboot:3
The reason of rebooting :Board have been pulled out or no power
-------------------------End of reboot record--------------------------

Querying ONT Information
Information Command
Version display ont version
Status and configurations display ont info
Capability display ont capability
Optical module display ont optical-info
Real-time traffic of an Ethernet port display ont traffic
Registration status of the ONT on the MG interface (H.248 protocol) display ont mg status
Information about the IP address of the ONT display ont ipconfig
Information about the WAN port of the ONT display ont wan-info

Collecting ONT Performance Statistics
Function Command
This command is used to query relevant parameters of the display statistics ont-performance
performance statistics of an online ONT.
This command is used to query the performance statistics of an display statistics ont
online ONT.
This command is used to query the line quality statistics of an online display statistics ont-line-quality
ONT.
This command is used to query the discarded byte alarm statistics in display statistics ont-priority-queue
a priority queue when the buffer on the ONT is overflown.
This command is used to query the performance statistics of an ETH display statistics ont-eth
port on an online ONT.

Collecting ONT Performance Statistics
Function Command
This command is used to query the performance statistics of an display statistics ont-iphost
IPHOST port on an online ONT.
This command is used to query real-time transfer protocol (RTP) and display statistics ont-pots call
call control statistics of the SIP user on an online ONT.
This command is used to query SIP agent and SIP call initiation display statistics ont-pots sip
statistics of the SIP user on an online ONT.
This command is used to query the ONT statistics probe. display ont statistics probe
This command is used to query the performance statistics of an VDSL display statistics ont-vdsl
port on the ONT.

Contents

Contents
2.2.1 No Power Feed After Off-hook
2.2.2 No Tone After Off-hook
2.2.3 Busy Tone After Off-hook
2.2.4 One-Way or No Audio in a Voice Call
2.2.5 Noise in a Voice Call
2.2.6 Voice Interruptions in a Voice Call
2.2.7 Failure to Dial Certain Phone Numbers

ONT Indicators Introduction
⚫ ONT VoIP service related indicators:
Name Status Indication

POWER Power Green: always on The device is powered on.
supply LED Orange: always on The device is powered by the backup battery.
Off The power supply is cut off.
TEL1- Voice Always on The connection to the voice server is set up.
TEL2 telephone Blinks quickly (twice per The connection to the voice server is set up and the
port LED second) telephone is in the off-hook or ringing state.
Blinks slowly (once two The ONT is registering with the voice server.
seconds)
Off The connection to the voice server is not set up.

ONT Indicators Introduction
⚫ ONT VoIP service related indicators:
LED Status
No. Indication
PON LOS
1 Off Off The ONT is disabled by the OLT.
2 Blinks quickly (twice per Off The ONT is attempting to set up a
second) connection to the OLT.
The connection between the ONT and the
3 Always on Off
OLT is set up.
4 Off Blinks slowly (once two The Rx optical power of the ONT is lower
seconds) than the optical receiver sensitivity.
Blinks quickly (twice per Blinks quickly (twice per The OLT detects that the ONT is a rogue
5
second) second) ONT.

No Power Feed After Off-hook
⚫ When an FTTH subscriber hears no power feed after off-hook, possible causes are as follows:
 The phone is faulty.
 The line between the phone and the POTS port is faulty.
 The line between the phone and the POTS port is not properly connected.
 The ONT POTS port is faulty.
POTS port faulty Line & connection faulty Phone faulty
OLT ONT Phone

Contents

No Tone After Off-hook
⚫ When an FTTH subscriber hears no tone after off-hook, possible causes are as follows:
 The line between the phone and the POTS (POTS refers to plain old telephone service) port is faulty.
 The POTS port is faulty.
POTS port faulty Line & connection faulty Phone faulty

Contents

Busy Tone After Off-hook
⚫ The root cause of this fault is that the voice user is not registered with the MGC/IMS.
 Check the VoIP user status, you may find that it is not in Up status.

⚫ Two main checking scopes:

 Network Connectivity-IP & Ping
 VoIP parameters-VoIP interface & VoIP user
SS/IMS OLT
GW ONT Phone
Network connection between GW and ONT (ping)
Network connectivity between SS and ONT (ping)
VoIP protocol parameters (interface & users)

⚫ Procedure
Start
Check WAN interface
Check network connection
Check VoIP interface

parameters
Check VoIP users
End

⚫ Procedure
 Step 1. Check whether WAN connections for the voice service on the ONT are normal and whether they obtain
IP address.
◼ If the IP is given by DHCP and ONU can’t receive successfully, please check the network between ONU and DHCP server.
Check IP
SS/IMS OLT
GW Phone
ONT

⚫ Procedure
 Step 2. Rectify the fault on the link from the ONT to the MGC or IMS.
◼ Pinging from an ONT Remotely. Port ID Ont ID
huawei(config-if-gpon-0/3)#ont remote-ping 0 0
◼ ping by web page

⚫ Procedure
 Step 2. Rectify the fault on the link from the ONT to the MGC or IMS.
◼ Ping Softswitch
◼ Ping Gateway
SS/IMS OLT
GW ONT Phone
Network connection between GW and ONT (ping)
Network connection between SS and ONT (ping)

⚫ Procedure
 Step 3. Rectify the incorrect voice parameters
of the MGC or IMS
SS/IMS VoIP interface ONT

parameters

⚫ Procedure
 Step 4. Rectify the incorrect voice user parameters

⚫ Procedure
 Step 5：Check whether the voice user of the ONT is registered with the MGC or IMS.
 Step 6: Connect Huawei for technical support.

Contents

One-Way Audio in a Voice Call
⚫ One-way audio indicates that a subscriber can dial a phone number and hear the ring tone, but only the
tone of one party can be heard in a voice call.
⚫ Possible causes are as follows:
 ACL rules on the bearer network
 OLT or ONT are not configured correctly.
SS/IMS GW × OLT ONT Phone

⚫ Procedure
Start
Check ONT configuration
Check firewall configuration in OLT
Check the firewall configuration in bearer

network
End

⚫ Procedure
 Step 1. Check ONT configuration
◼ (1) IP for media flow

⚫ Procedure
◼ (2) Gateway configuration

⚫ Procedure
◼ (3) IP filtering and MAC address filtering function

⚫ Procedure
 Step 2. Check the firewall configuration in OLT (ACL)
◼ huawei(config)#display acl all
− Total nonempty acl number is 1
− Basic ACL 2000, 2 rules

− Acl's step is 5
− rule 5 permit source 10.20.103.0 0.0.0.255 (5 times matched)
− rule 10 deny (20 times matched)

⚫ Procedure
 Step 2. Check the firewall configuration in OLT( packet-filter)
◼ huawei(config)#display packet-filter
− { all<K>|port<K>|portlist<K>|slot<K> }:all
− { <cr>|to-cpu<K> }:
− Command:
− display packet-filter all
− inbound Acl 2000 rule 5 port 0/14/0 running
− inbound Acl 2000 rule 10 port 0/14/0 running
 Step 3. Check the firewall configuration in bearer network

No Audio in a Voice Call
⚫ No audio usually happens between two users under the same OLT
⚫ Procedure
 Step 1: Check ARP Proxy or VLAN Bridging function in OLT
 Step 2: Check firewall configuration in OLT
Isolated by ONT Phone

Smart VLAN
SS/IMS GW OLT
× Media Flow
10.10.10.1 VLAN 172
10.10.10.2 VLAN 172

No Audio in a Voice Call
⚫ Smart VLAN interconnection

 ARP Proxy
 VLAN Bridging
1. ARP Proxy:
VLAN interface
Signal Flow IP address Signal Flow
ARP proxy 2. VLAN
ARP proxy can be Bridging
enabled in OLT or
uplink device. OLT
OLT
Media Flow Media Flow
10.10.10.1 10.10.10.2 10.10.10.1 10.10.10.2

Contents

Noise in a Voice Call
Fault Scope Possible Cause

Subscribers of the • Packet loss occurs in the bearer network.
same OLT • Electromagnetic interference exists in the environment of the OLT.
Subscribers of two • Electromagnetic interference exists in the environment of the ONT and the
POTS ports on an line between the ONT and the phones.
ONT • The ONT or power adapter is faulty.
Subscriber of a • The POTS port is faulty.
POTS port on an • The line between the phone and the POTS port is faulty.
ONT • The line between the phone and the POTS port is not properly connected.
• The phone is faulty.
• The subscriber line is not correctly connected. For example, an extra xDSL
(DSL refers to digital subscriber line) distribution box is connected.

⚫ Scenario 1:
 Fault Scope: Subscribers of the same OLT
⚫ Possible Cause
 Packet loss occurs in the bearer network.
 Electromagnetic interference exists in the environment of the OLT.
Packet loss Electromagnetic interference
SS/IMS GW ONT Phone

OLT

⚫ Procedure
 Step 1. Rectify packet loss failure in the bearer network and eliminate electromagnetic interference (such as
interference brought by the broadcast tower and high voltage wire) in the environment of the OLT. Then, make a
call again to check whether the fault is rectified.
 Step 2. Connect Huawei for technical support.

⚫ Scenario 2:
 Fault Scope: Subscribers of two POTS ports on an ONT
⚫ Possible Cause
 Electromagnetic interference exists in the environment of the ONT and the line between the ONT and the
phones.
 The ONT or power adapter is faulty.
Electromagnetic interference
ONT power unstable
SS/IMS OLT ONT Phone

GW

⚫ Procedure
 Step 1. Eliminate electromagnetic interference (such as interference brought by a radio or stereo) in the
environment of the ONT and the line between the ONT and the phones. Then, make a call again to check
whether the fault is rectified.
 Step 2. Replace the ONT or power adapter. Then, make a call again to check whether the fault is rectified.

Contents

Voice Interruptions in a Voice Call
⚫ When voice interruptions in a voice call occur in an FTTH network, possible causes are as follows:
 The 802.1p priority of the voice service is too low on the ONT.
 The POTS port is faulty.
 The line between the POTS port and the phone is faulty.
POTS port/line/
Low voice priority
phone faulty
SS/IMS ONT Phone

GW OLT

⚫ Procedure
 Step 1. Run the ont pots-test command to perform a loop line test for the ONT, and rectify the fault according to
the test result.
 Step 2. Connect the phone that encounters the fault to another POTS port, Then, make a call again to check
whether the fault is rectified.

⚫ Procedure
 Step 3. Check whether the 802.1p priority of the voice service is too low on the ONT
 Step 4. Make sure the voice service is in high priority. If the fault persists replace the ONT.
0 is the lowest priority.

The priority for Voice should be higher
than internet and IPTV service.

Contents

Failure to Dial Certain Phone Numbers
⚫ Failure to dial certain phone numbers indicates that when dialing certain phone numbers, the subscriber
hears "the number you dialed does not exist“ or hears busy tone.
⚫ When a subscriber fails to dial certain phone numbers, possible causes are as follows:
 Packet loss occurs in the network between the OLT and the MGC/IMS.
 Digitmaps associated with the phone numbers are not configured on the MGC or ONT.

Failure to Dial Certain Phone Numbers
⚫ Procedure
 Step 1. Check whether packet loss occurs in the network between the OLT and the MGC/IMS.
◼ Ping/ont remote-ping
 Step 2. Check whether digitmaps associated with the phone numbers are configured on the MGC or ONT.
 Step 3. Connect Huawei for technical support.

Contents
2.5 Common Methods for Locating DSL Faults

Analyzing the Optical Power
Optical Power Meter Adjustable Power
Page65
Querying the Optical Power Using the CLI
Item Command
Rx optical power of the OLT/ONU display ont optical-info
Tx optical power of the OLT/ONU display port state

display ont optical-info
Page66
Using the OTDR to Locate Abnormal Attenuation Points on the Optical Line
ONT
OLT Fiber end
。
。
ONT 。
patch cord
1550nm
Page68
Contents
2.5 Common Methods for Locating DSL Faults

Mirroring of Broadband Services (1/2)
To mirror packets from an uplink port of ONU to another uplink port :
1. Both uplink ports are GE interfaces

huawei(config)#interface eth 0/0
huawei(config-if-eth-0/0)#mirror port 1 2 all
2. The source uplink port is not a GE interface

huawei(diagnose)%%mirror port 0/0/1 0/0/2 all
3. The ACL mode is used to mirror inbound packets

huawei(config)#acl 2000
huawei(config-acl-basic-2000)#rule permit
huawei(config-acl-basic-2000)#quit
huawei(config)#traffic-mirror inbound ip-group 2000 port 0/0/1 to port 0/0/2

Mirroring of Broadband Services (2/2)
To mirror packets from a subscriber port to an uplink port :
1. Packets are mirrored from a subscriber port to an uplink port

huawei(diagnose)%%mirror port 0/1/1 0/0/2 all
//(Note: Problems may occur when incoming packets are mirrored)
2. The ACL is used to mirror outgoing packets

huawei(config)#acl 2000
huawei(config-acl-basic-2000)#rule permit
huawei(config-acl-basic-2000)#quit
Mounting MA5620G FE electrical
POTS port Serial port
bracket power port port
huawei(config)#traffic-mirror outbound ip-group 2000 port 0/1/1 to port 0/0/2
Power port Environment

GPON port
of the heater monitoring port

Remote Capturing Base On Service-Port
1、Check the service-port ID :

 MA5800#display service-port port 0/2/0 ont 0 2.
2、Create TFTP server :

 MA5800(config)#file-server auto-backup board-info primary 10.70.36.65 TFTP
3、start capture packets under service-port ：

 MA5800(diagnose)%%capture service-port 1 capture-count 2000 capture-time 600
4、cancel capture packets :

 MA5800(diagnose)%%undo capture service-port
5、check the packets on TFTP server

Summary
⚫ PON service faults troubleshooting methods
⚫ Categorized FTTx service faults

Glossary
⚫ BRAS: Broadband Remote Access Server

⚫ IGMP :Internet Group Management Protocol)
⚫ AAA: Authorization Authentication Accounting
⚫ PIM: Protocol Independent Multicast
⚫ PPPoE: PPP over Ethernet
⚫ ACL: Access Control List
⚫ IAD: Integrated Access Device
⚫ BTV:Broadband TV
⚫ DHCP:Dynamic Host Configuration Protocol

Thank You
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8 GPON Service Troubleshooting Method Introduction

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GPON Service Troubleshooting Method

Huawei Technologies Co., Ltd. All rights reserved.

⚫ Upon completion of this course, you will be able to:

 Describe common troubleshooting method for FTTx Network

Huawei Technologies Co., Ltd. All rights reserved. Page 1

1. FTTx Network Service Flow Overview

3. Service Troubleshooting Method

Huawei Technologies Co., Ltd. All rights reserved. Page 2

SME RGW RSP 1

Home area Broadband Metro aggregation SPOP/Metro

HSI QinQ L2VPN QinQ

VoIP Single L3VPN IP

NMS management IP L3VPN

Huawei Technologies Co., Ltd. All rights reserved. Page 4

Mobile L3VPN IP MPLS L3VPN IP

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IPTV T-CONT VoD Server

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Checking the Status END

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1. FTTx Network Service Flow Overview

2. Common Maintenance Method

2.1 Information Collection And Query

2.2 Common Methods of Locating Voice Faults

2.3 Common Methods of Locating ODN Faults

2.4 Service Mirroring and Capturing

3. Service Troubleshooting Method

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⚫ Query all the boards in the frame

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⚫ Query version of system:

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⚫ Query version of mainboard:

⚫ Query version of service board:

• MA5800-X2(config)#display version 0/1

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⚫ Query io-packetfile information of system:

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⚫ Query history alarm information of system:

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⚫ Query history event information of system:

⚫ Query reboot-record information of system:

2020-01-01 08:01:38+08:00 The slot number which board plug in when it

-------------------------End of reboot record--------------------------

Huawei Technologies Co., Ltd. All rights reserved. Page 16

Version display ont version

Status and configurations display ont info

Capability display ont capability

Optical module display ont optical-info

Real-time traffic of an Ethernet port display ont traffic

Information about the IP address of the ONT display ont ipconfig

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1. FTTx Network Service Flow Overview

2. Common Maintenance Method

2.1 Information Collection And Query

2.2 Common Methods of Locating Voice Faults

2.3 Common Methods of Locating ODN Faults

2.4 Service Mirroring and Capturing

3. Service Troubleshooting Method

Huawei Technologies Co., Ltd. All rights reserved. Page 24

2.2 Common Methods of Locating Voice Faults

2.2.1 No Power Feed After Off-hook