PART 1

LISTENING COMPREHENSION
Listening comprehension. In the listening test, you will be asked to demonstrate how
well you understand spoken English. The entire listening test will last approximately 45
minutes. There are four parts, and directions are given for each part. You must click on
your answers on your computer’s screen.
PART I: PHOTOS
Direction: For each question in this part, you will hear four statements about a picture
on your screen. When you hear the statements, you must select the one statement that
best describes what you see in the picture. The statements will be spoken only one time
and will not be shown on the screen.
Look at the example below:
Now listen to the four statements.
Statement (C) – “The employee is looking at the computer’s screen” is the best
description of the picture. Therefore, you should choose answer (C).

Question n°1

A
B
C
D
Question n°2

A
B
C
D
Question n°3
 A
B
C
D
Question n°4

A
 B
C
D
Question n°5

A
B
C
D
Question n°6
 A
B
C
D

PART 2

PART II: QUESTIONS – RESPONSES

Direction: In this section you will hear a question or statement followed by three
responses.
Select the best response to the question or statement and click on the letter (A), (B), or
(C) on your screen. Again, each response will be spoken only one time and will not be
shown on the screen.
Example
You will hear: How is the weather?
You will also hear:
(A) It’s raining.
(B) He’s fine, thanks.
(C) He’s my boss.
The best response to the question How is the weather? is choice (A), It’s raining.
Therefore, you should choose answer (A).
Now let’s begin part two with question number 11.

Question n°7
Mark your answer on your answer sheet.
A
B
C
Question n°8
Mark your answer on your answer sheet.
A
B
C
Question n°9
Mark your answer on your answer sheet.
A
B
C
Question n°10
Mark your answer on your answer sheet.
A
B
C
Question n°11
Mark your answer on your answer sheet.
A
B
C
Question n°12
Mark your answer on your answer sheet.
 A
B
C
Question n°13
Mark your answer on your answer sheet.
A
B
C
Question n°14
Mark your answer on your answer sheet.
A
B
C
Question n°15
Mark your answer on your answer sheet.
A
B
C
Question n°16
Mark your answer on your answer sheet.
A
B
C
Question n°17
Mark your answer on your answer sheet.
A
B
C
Question n°18
Mark your answer on your answer sheet.
A
B
C
Question n°19
Mark your answer on your answer sheet.
A
B
C
Question n°20
Mark your answer on your answer sheet.
A
B
C
Question n°21
Mark your answer on your answer sheet.
A
B
C
Question n°22
Mark your answer on your answer sheet.
A
B
C
Question n°23
Mark your answer on your answer sheet.
A
B
C
Question n°24
Mark your answer on your answer sheet.
A
B
C
Question n°25
Mark your answer on your answer sheet.
A
B
C
Question n°26
Mark your answer on your answer sheet.
A
B
C
Question n°27
Mark your answer on your answer sheet.
A
B
C
Question n°28
Mark your answer on your answer sheet.
A
B
C
Question n°29
Mark your answer on your answer sheet.
A
B
 C
Question n°30
Mark your answer on your answer sheet.
A
B
C
Question n°31
Mark your answer on your answer sheet.
A
B
C
PART III: SHORT CONVERSATIONS
Direction: In this part of the test, you will read a selection of texts, such as magazine
and newspaper, articles, letters, and advertisements. Each text is followed by several
questions. Choose the correct answer to each question and select the answer choice
(A), (B), (C), or (D) on your screen.

Question n°32
How did the man learn about the positions?
A. His friend is in the HR department.
B. He saw an ad in the paper.
C. He was searching their website.
D. He contacted the marketing division.
Question n°33
Why would the man like to work in marketing?
A. He can make a lot of money.
B. He has a friend in that division.
C. It involves a lot of training.
D. He has experience in that field.
Question n°34
What will the man probably do next?
 A. Visit another company
B. Write out his résumé
C. Wait for an interview
D. Contact the marketing division
Question n°35
What does the man want to do?
A. Open a bank account
B. Get a new driver’s license
C. Put his signature on file
D. Cash a check
Question n°36
According to the woman, what is required?
A. A photo ID
B. An order form
C. A large deposit
D. A signed check
Question n°37
When will the man’s check clear?
A. In seven days
B. In eight days
C. In ten days
D. In eleven days
Question n°38
Where is the conversation most likely taking place?
A. In a post office
B. In an office building
C. In an electronics store
D. At a convention venue
Question n°39
According to the woman, what is currently happening on the 5th floor?
 A. A company is moving in.
B. Equipment is being repaired.
C. Renovations are taking place.
D. A computer system is being installed.
Question n°40
What is said about SBK Engineering?
A. It is located in another city.
B. It has discontinued operations.
C. It moved up to a different floor.
D. It has relocated to another building.
Question n°41
Why does the store need to be more competitive?
A. There’s currently a recession.
B. Productivity has dropped lately.
C. There’s a new competitor nearby.
D. New employees have little experience.
Question n°42
How will the store attract more customers?
A. By giving them trial products
B. By giving them discounts
C. By selling new products
D. By featuring happy customers in ads
Question n°43
Who will the woman call?
A. A photographer
B. A photocopy salesperson
C. A customer
D. A marketing executive
Question n°44
When will the meeting take place?
 A. This afternoon
B. Tomorrow
C. In two days
D. On Tuesday
Question n°45
Why won’t the woman help assemble the documents?
A. She’s in a meeting.
B. She hurt her hand.
C. She’s too busy.
D. She needs to revise them first.
Question n°46
What does the woman suggest that the man do?
A. Finish the work before the afternoon
B. Do the work himself
C. Ask another person for help
D. Remember to fold all the documents
Question n°47
What did Maria do this afternoon?
A. Called the shipping company
B. Sent a couple of faxes
C. Photocopied records
D. Drafted a proposal
Question n°48
Why would the man like Maria to make a phone call?
A. To ensure the shipping is done
B. To complain about a customer
C. To order a replacement product
D. To complete the paperwork
Question n°49
Why are the speakers concerned?
 A. They need to deliver an order.
B. They need to cancel an order.
C. They need more customer information.
D. They need to fix their fax machine.
Question n°50
What does the woman admire?
A. A painting’s texture
B. Glazed ceramics
C. A beautiful room
D. An artwork’s color
Question n°51
What will happen at the Main Street Galleria?
A. Many artists will have a show.
B. The woman will purchase some lottery.
C. Mark will set up a waiting room.
D. Bianca will display her artwork.
Question n°52
What will happen on July 1?
A. An art show will close.
B. There will be a party.
C. The woman will perform at a concert.
D. Mark will open a gallery.
Question n°53
When did the man receive the shirt?
A. Yesterday
B. Two days ago
C. A week ago
D. Two weeks ago
Question n°54
What is inferred about the shirt?
 A. It isn’t the right size.
B. It is very expensive.
C. It has a defect.
D. It is a popular color.
Question n°55
What does the woman ask the man for?
A. His phone number
B. The original bill
C. A copy of his invoice
D. The shipment date
Question n°56
What is the woman planning to do?
A. Rent an office space
B. Purchase an office space
C. Purchase office supplies
D. Open a real estate account
Question n°57
What does the woman say about purchasing?
A. It will damage her credit rating.
B. It will cost too much money.
C. It is not an efficient use of money.
D. It is a way for her to make money.
Question n°58
What feature does the woman want the space to have?
A. A view of the river
B. Near the elevators
C. Less than 800 square feet
D. Large windows
Question n°59
What does the doctor recommend that the man do?
 A. Research diagnostic methods
B. Visit patients
C. See a specialist
D. Check into the best hospital
Question n°60
When does the doctor say that the man should do this?
A. This afternoon
B. Before 10:00
C. This month
D. In ten months
Question n°61
What does the man ask the doctor to give him?
A. An appointment
B. A new diagnosis
C. A special treatment
D. A copy of his record
Question n°62
What industry do the speakers work in?
A. Marketing research
B. Financial services
C. Construction
D. Clothing retail
Question n°63
What are the speakers planning to do?
A. Open new locations
B. Relocate a business
C. Hire new employees
D. Petition the board of directors
Question n°64
What does the man say he will do?
 A. Conduct a survey
B. Ask about financing
C. Arrange a meeting
D. Calculate expenses
Question n°65
Why did the woman contact the man?
A. To cancel an order
B. To place an order
C. To change an order
D. To pick up an order
Question n°66
What does the man say about the order?
A. It will be shipped tomorrow.
B. He has not placed it yet.
C. It has already been canceled.
D. He has not received it yet.
Question n°67
Look at the graphic. How many folders does the woman now want?

ORDER FORM
Quantity Item
2 Pens (box of 12)
5 Pencils (box of 20)
7 Folders
10 Paper (box of 10,000 sheets)
A. 5
B. 7
C. 10
D. 12
Question n°68
Where do the speakers most likely work?
A. At a restaurant
 B. At a computer store
C. At an office
D. At a conference center
Question n°69
Look at the graphic. What items need to be rented?

Inventory
Tables 3
Chairs 12
Projectors 1
Laptops 3
A. Tables
B. Chairs
C. Projectors
D. Laptops
Question n°70
What does the man mention about the screen?
A. It needs to be rented.
B. It is in the storage room.
C. It is already in the room.
D. It needs to be tested.
PART IV: SHORT TALKS
Directions: In this section of the test, you will hear a number of short talks given by a
single speaker. Again, you must answer three questions about what is said in each talk.
Choose the most appropriate response to each question and click on the answer choice
(A), (B), (C), or (D) on your screen. Each talk will be spoken only one time and will not
be shown on your screen

Question n°71
What kind of work is advertised?
A. Full-time
B. Part-time
C. Overtime
 D. Volunteer
Question n°72
What qualifications are required?
A. Law degree
B. Medical diploma
C. Advertising experience
D. Office skills
Question n°73
What are job seekers required to do?
A. Take a test
B. Be available immediately
C. Fill out an application form
D. Understand employment law
Question n°74
What type of company does the speaker work for?
A. A heavy machinery manufacturer
B. An accounting company
C. A shipping company
D. An automobile dealer
Question n°75
What is suggested about the company?
A. It has grown.
B. It was founded 10 years ago.
C. It recently hired new employees.
D. It produces heavy machinery.
Question n°76
What do the clients like about the company?
A. It offers the lowest price.
B. It specializes in small items.
 C. It handles the items cautiously.
D. Its staff members are all very friendly.
Question n°77
Who is the announcement intended for?
A. Airline passengers
B. Travel agents
C. Shop owners
D. Maintenance workers
Question n°78
What has been changed?
A. The weather forecast
B. A flight schedule
C. The boarding gate
D. The cost of a ticket
Question n°79
What does the speaker advise the listeners to do?
A. Come to the ticket counter
B. Use a different airline
C. Stay close to the area
D. Check the weather updates
Question n°80
What is the purpose of the talk?
A. To explain the hiring process
B. To present a staff member
C. To change a marketing plan
D. To create a new division
Question n°81
What products does this company most likely sell?
A. Automobile parts
 B. Kitchen appliances
C. Children’s clothing
D. Camping equipment
Question n°82
According to the talk, what will Ms. Stinson do for this company?
A. Design new automobile parts
B. Open an Asian branch office
C. Draft its new product manual
D. Help determine buyers’ preferences
Question n°83
Where would you hear this talk?
A. At a post office
B. In a grocery store
C. In a restaurant
D. On a train
Question n°84
What is the purpose of this talk?
A. To sell merchandise
B. To inform customers of a new service
C. To warn workers
D. To recognize a new employee
Question n°85
What time does the Courier Center close?
A. 7:00 A.M.
B. 9:00 A.M.
C. 7:00 P.M.
D. 9:00 P.M.
Question n°86
What is the caller’s complaint?
 A. His order arrived damaged.
B. He received something he didn’t order.He received something he didn’t order.
C. His order hasn’t arrived yet.
D. He was charged too much for his order.
Question n°87
When did the caller place his order?
A. Last week
B. Two weeks ago
C. Four days ago
D. A month ago
Question n°88
What does he ask the company to do?
A. Call him today
B. Send him a check
C. Deliver the order right away
D. Charge the order to his credit card
Question n°89
Why does Bob apologize to Lee?
A. For interrupting a meeting
B. For missing a deadline
C. For asking him to return to the plant
D. For requesting additional employees
Question n°90
What does Bob ask Lee to do?
A. Examine the main assembly line
B. Install the conveyer system
C. Contact the maintenance manager
D. Bring a new assembly kit to the plant
Question n°91
What is the reason for the urgency?
 A. The company is trying to complete its orders.
B. A plant tour will be given on the weekend.
C. The maintenance crew is only available today.
D. An inspection team will arrive on Friday.
Question n°92
Look at the graphic. On which station is this broadcast found?

Station 7:00
KCAA Channel 3 Funniest Videos
KPSF Channel 4 The Joe McEnroe Show
KTDA Channel 5 Millions to Win
KTMN Channel 7 Tigers vs. Jets (live)

A. Channel 3
B. Channel 4
C. Channel 5
D. Channel 7
Question n°93
According to the speaker, what do parents support?
A. A new law
B. A governor
C. A new school
D. Teachers
Question n°94
What will most likely come next in the broadcast?
A. A documentary
B. A weather report
C. Advertisements
D. Movie reviews
Question n°95
What will the speaker do next?
 A. Purchase more items
B. Move to a new apartment
C. Open a business
D. Schedule a delivery
Question n°96
What problem does the speaker mention?
A. Some furniture was damaged.
B. She was overcharged.
C. An item was missing.
D. She does not like the style.
Question n°97
Look at the graphic. How much does the speaker expect to be credited?

Keeton Enterprises Receipt

Sofa (€450) x 2 €900
Armchair (€140) x 2 €280
Table (€75) x 2 €150
Lamp (€40) x 2 €80
A. €450
B. €140
C. €75
D. €40
Question n°98
Why does the speaker apologize to the listeners?
A. One of the hiking trails is closed.
B. The group is larger than expected.
C. Some reservations were lost.
D. The tour is starting later than planned.
Question n°99
Look at the graphic. Which site is usually not included in the hike?
A. Crystal Waterfall
 B. Finwood Peak
C. Spring Lake
D. Slate Cave
Question n°100
What does the speaker remind the listeners to do?
A. Leave plants untouched
B. Put on safety gear
C. Bring along their cameras
D. Stay on the trail
READING TEST
In the Reading test, you will be required to answer several types of reading
comprehension questions based on a variety of texts. The Reading section of the test
will last 75 minutes. There are three parts, and directions are given for each part. You
are encouraged to answer as many questions as possible within the time allowed. You
must click on your answers on the screen.
PART V: INCOMPLETE SENTENCES
Directions: A word or phrase is missing in each of the sentences below. Four answer
choices are given below each sentence. Select the best answer to complete the
sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Question n°101
For a small charge, the post office offers a service that confirms the _______ of a
package.
A. Deliver
B. Delivery
C. delivering
D. delivered
Question n°102
For further _______, please contact one of our representatives during our business
hours, nine to six, Monday through Friday.
A. inform
B. informing
C. informative
 D. information
Question n°103
We hope to finish the plans for the conference by Friday. We _______ on them for a
month.
A. are working
B. were working
C. will be working
D. have been working
Question n°104
If for any reason customers do not like the item they have bought, they can always
_____ and get a refund.
A. hold it back
B. take it back
C. keep it back
D. give it back
Question n°105
The reason why I always buy my clothes at this store is because all the _____ they sell
are of very high quality.
A. types
B. species
C. brands
D. standards
Question n°106
George and Jim _______ me to go to the conference by the time I realized what it was
about.
A. convinced
B. were convincing
C. had convinced
D. had been convinced
Question n°107
The _______ photocopier is sitting on the floor underneath the table.
 A. break
B. broken
C. breaking
D. broke
Question n°108
Her ________ with accounting procedures should be good for our office.
A. familiarity
B. familiar
C. familiarize
D. familial
Question n°109
You should have read the _______ of payment as soon as you received the invoice of
the goods.
A. reasons
B. types
C. lists
D. terms
Question n°110
All future team meetings will be _______ in room 414 at noon on the first Wednesday of
every month.
A. sustained
B. held
C. supported
D. met
Question n°111
Ms. Sugano’s sales presentation is ______ to start at ten o’clock tomorrow morning.
A. suppose
B. supposed
C. supposes
D. supposing
Question n°112
His ________ of the market was not as detailed as I expected.
A. analyze
B. analysis
C. analytic
D. analyst
Question n°113
Except for some minor repairs, the building is _____ very good condition.
A. at
B. on
C. in
D. of
Question n°114
Would you like some more coffee? Feel ______ to ask us for anything you want.
A. free
B. freely
C. freedom
D. freed
Question n°115
Despite its ______, only a few people attended the general meeting.
A. important
B. importantly
C. importance
D. unimportance
Question n°116
Please _____ your medication every day to control your high blood pressure.
A. give
B. take
C. drink
D. receive
Question n°117
The doctor consulted with a specialist before writing a new ______.
A. description
B. prescription
C. subscription
D. transcription
Question n°118
I’m really not satisfied with the way you have _______ the situation.
A. dealt
B. handled
C. treated
D. done
Question n°119
Please respond by fax _____ your earliest convenience.
A. at
B. to
C. by
D. until
Question n°120
According to the promotional flyer, this year’s convention on international trade issues
promises to be a very _____ event.
A. informing
B. information
C. informative
D. inform
Question n°121
The program will _____ any figures you enter in the formulas you register.
A. calculate
B. calculation
C. calculative
 D. calculated
Question n°122
Our safety standards conform _____ those established by the government.
A. at
B. on
C. in
D. to
Question n°123
We cannot start our project until the executive board has done a _____ review of the
related documents, which may take some time.
A. complete
B. completing
C. completely
D. completion
Question n°124
On the first day of work, each new _____ must attend one of the mandatory orientation
workshops.
A. employment
B. employee
C. employs
D. employ
Question n°125
The sales manager’s _____ on potential markets lasted 45 minutes.
A. presentation
B. present
C. presenting
D. presently
Question n°126
My manager made a _____ announcement after the meeting.
A. surprises
 B. surprising
C. to surprise
D. surprisingly
Question n°127
It looks like the _____ in competition over the past few years has caused a decline in
sales.
A. increase
B. increased
C. increasing
D. to increase
Question n°128
Her symptoms are overlapping, making it difficult to _____ the exact cause of her chest
pain.
A. propose
B. impose
C. diagnose
D. enclose
Question n°129
The keynote speaker at the conference wasn’t exactly a stranger; I _____ her two or
three times before.
A. meet
B. will meet
C. have met
D. had met
Question n°130
Would you check _____ the nurse to see if I’m permitted to eat before the surgery?
A. in
B. out
C. with
D. into
PART VI: INCOMPLETE TEXTS
Directions: Read the texts on the following pages. You will find a word or phrase
missing in some of the sentences. Below each of the sentences, four answer choices
are given. Select the most appropriate answer to complete the text. Then mark the letter
(A), (B), (C), or (D) on your answer sheet.

Question n°131
The Springtown Gazette Business Focus Harrison Ashfield – A Story of Success
Harrison Ashfield’s rise at Bitz-Marks, Inc., is a story that serves to inspire all budding
business owners and entrepreneurs. Mr. Ashfield, ------- just a sales representative
who sold products door to door, 131. is now the head of European Sales
Division at the company. Mr. Ashfield ------- to the position after displaying not only his
impressive sales 132. skills, but also his ability to manage employees and
adapt to trends in domestic and continental telecommunications markets. -------.
However, the ambitious businessperson has larger goals to achieve. 133. -------, he has
publicly stated that he hopes to establish a global sales department 134. at Bitz-Marks,
Inc., and help the company to become an international leader in the telecommunications
market.
A. still
B. once
C. soon
D. much
Question n°132
The Springtown Gazette Business Focus Harrison Ashfield – A Story of Success
Harrison Ashfield’s rise at Bitz-Marks, Inc., is a story that serves to inspire all budding
business owners and entrepreneurs. Mr. Ashfield, ------- just a sales representative
who sold products door to door, 131. is now the head of European Sales
Division at the company. Mr. Ashfield ------- to the position after displaying not only his
impressive sales 132. skills, but also his ability to manage employees and
adapt to trends in domestic and continental telecommunications markets. -------.
However, the ambitious businessperson has larger goals to achieve. 133. -------, he has
publicly stated that he hopes to establish a global sales department 134. at Bitz-Marks,
Inc., and help the company to become an international leader in the telecommunications
market.
A. will be appointed
B. is appointing
C. had appointed
D. was appointed
Question n°133
The Springtown Gazette Business Focus Harrison Ashfield – A Story of Success
Harrison Ashfield’s rise at Bitz-Marks, Inc., is a story that serves to inspire all budding
business owners and entrepreneurs. Mr. Ashfield, ------- just a sales representative
who sold products door to door, 131. is now the head of European Sales
Division at the company. Mr. Ashfield ------- to the position after displaying not only his
impressive sales 132. skills, but also his ability to manage employees and
adapt to trends in domestic and continental telecommunications markets. -------.
However, the ambitious businessperson has larger goals to achieve. 133. -------, he has
publicly stated that he hopes to establish a global sales department 134. at Bitz-Marks,
Inc., and help the company to become an international leader in the telecommunications
market.
A. Mr. Ashfield helped them all rise from such humble beginnings.
B. Mr. Ashfield’s ultimate goal is to set up a sales department.
C. It seems they were born to be leaders in the telecommunications field.
D. It may seem that Mr. Ashfield has reached the top of his field.
Question n°134
The Springtown Gazette Business Focus Harrison Ashfield – A Story of Success
Harrison Ashfield’s rise at Bitz-Marks, Inc., is a story that serves to inspire all budding
business owners and entrepreneurs. Mr. Ashfield, ------- just a sales representative
who sold products door to door, 131. is now the head of European Sales
Division at the company. Mr. Ashfield ------- to the position after displaying not only his
impressive sales 132. skills, but also his ability to manage employees and
adapt to trends in domestic and continental telecommunications markets. -------.
However, the ambitious businessperson has larger goals to achieve. 133. -------, he has
publicly stated that he hopes to establish a global sales department 134. at Bitz-Marks,
Inc., and help the company to become an international leader in the telecommunications
market.
A. In contrast
B. Despite that
C. In fact
D. Instead
Question n°135
April 19 Dear Ms. Sage, On behalf of Rios Enterprises, I would like to invite you to
attend a retirement banquet for Gavin Langford on May 17 at the Houston Convention
Center. By the time Mr. Langford retires next month, he ------- for the company for
twenty-five years. During this time, he 135. used sophisticated
marketing techniques to build the customer base. -------. It is clear
136. that without ------- hard work and dedication, we would not be in the position we are
in 137. today. We hope you will be able to attend this event. ------- the
small venue size, please bring a maximum of two guests only. 138.
A. has work
B. had been working
C. had worked
D. will have worked
Question n°136
April 19 Dear Ms. Sage, On behalf of Rios Enterprises, I would like to invite you to
attend a retirement banquet for Gavin Langford on May 17 at the Houston Convention
Center. By the time Mr. Langford retires next month, he ------- for the company for
twenty-five years. During this time, he 135. used sophisticated
marketing techniques to build the customer base. -------. It is clear
136. that without ------- hard work and dedication, we would not be in the position we are
in 137. today. We hope you will be able to attend this event. ------- the
small venue size, please bring a maximum of two guests only. 138.
A. Moreover, he oversaw the opening of three essential branches overseas.
B. I hope Mr. Langford enjoys working for you when he takes on the new position.
C. Several people in Mr. Langford’s department are being considered for promotion.
D. Similarly, the products developed by Rios Enterprises are the finest in quality.
Question n°137
April 19 Dear Ms. Sage, On behalf of Rios Enterprises, I would like to invite you to
attend a retirement banquet for Gavin Langford on May 17 at the Houston Convention
Center. By the time Mr. Langford retires next month, he ------- for the company for
twenty-five years. During this time, he 135. used sophisticated
marketing techniques to build the customer base. -------. It is clear
136. that without ------- hard work and dedication, we would not be in the position we are
in 137. today. We hope you will be able to attend this event. ------- the
small venue size, please bring a maximum of two guests only. 138.
A. our
B. their
C. his
D. your
Question n°138
April 19 Dear Ms. Sage, On behalf of Rios Enterprises, I would like to invite you to
attend a retirement banquet for Gavin Langford on May 17 at the Houston Convention
Center. By the time Mr. Langford retires next month, he ------- for the company for
twenty-five years. During this time, he 135. used sophisticated
marketing techniques to build the customer base. -------. It is clear
136. that without ------- hard work and dedication, we would not be in the position we are
in 137. today. We hope you will be able to attend this event. ------- the
small venue size, please bring a maximum of two guests only. 138.
A. Unless
B. Due to
C. Even if
D. Since
Question n°139
All Department Managers, Please remember to encourage each of your employees to
fill out one of the survey forms I gave you at the meeting. The ------- of these surveys is
to assess the job satisfaction of 139. our staff and assist
us in improving our work environment. I’d like you to distribute these forms at your
earliest possible convenience. Staff members ------- to answer a series of questions and
give additional comments about working conditions. 140. Employees may fill out and
submit the survey ------- if they would prefer that their identity
141. remains unknown. -------. The results will not be shared with any outside
organizations. 142.
A. solution
B. question
C. calculation
D. purpose
Question n°140
All Department Managers, Please remember to encourage each of your employees to
fill out one of the survey forms I gave you at the meeting. The ------- of these surveys is
to assess the job satisfaction of 139. our staff and assist
us in improving our work environment. I’d like you to distribute these forms at your
earliest possible convenience. Staff members ------- to answer a series of questions and
give additional comments about working conditions. 140. Employees may fill out and
submit the survey ------- if they would prefer that their identity
141. remains unknown. -------. The results will not be shared with any outside
organizations. 142.
A. required
B. have required
C. are required
D. were required
Question n°141
All Department Managers, Please remember to encourage each of your employees to
fill out one of the survey forms I gave you at the meeting. The ------- of these surveys is
to assess the job satisfaction of 139. our staff and assist
us in improving our work environment. I’d like you to distribute these forms at your
earliest possible convenience. Staff members ------- to answer a series of questions and
give additional comments about working conditions. 140. Employees may fill out and
submit the survey ------- if they would prefer that their identity
141. remains unknown. -------. The results will not be shared with any outside
organizations. 142.
A. concisely
B. identifiably
C. suspiciously
D. anonymously
Question n°142
All Department Managers, Please remember to encourage each of your employees to
fill out one of the survey forms I gave you at the meeting. The ------- of these surveys is
to assess the job satisfaction of 139. our staff and assist
us in improving our work environment. I’d like you to distribute these forms at your
earliest possible convenience. Staff members ------- to answer a series of questions and
give additional comments about working conditions. 140. Employees may fill out and
submit the survey ------- if they would prefer that their identity
141. remains unknown. -------. The results will not be shared with any outside
organizations. 142.
A. There is never a need to worry about confidentiality.
B. Nevertheless, the question-and-answer session will be useful for them.
C. In short, the surveys have been completely redesigned.
D. Their team previously explained the system’s privacy settings.
Question n°143
-------. For over two decades, our agency has offered tourists the best way to explore
143. Costa Rica. We lead tours that climb volcanoes, enter caves, or fly over the tops of
rainforests. Our safety record is outstanding, and we ------- rank among the top tour
144. agencies in the region, according to industry publications. We offer packages
designed for individuals or groups, and for all ages and ------- levels.
145. Keep ------- this site to see user reviews, package prices and contact information.
146. List of available tours Articles about Vista Rica Tours
A. Welcome to the online home of Vista Rica Tours.
B. Please indicate your satisfaction with these factors.
 C. The details of our company retreat are as follows.
D. The San José Marathon will take place on May 10.
Question n°144
-------. For over two decades, our agency has offered tourists the best way to explore
143. Costa Rica. We lead tours that climb volcanoes, enter caves, or fly over the tops of
rainforests. Our safety record is outstanding, and we ------- rank among the top tour
144. agencies in the region, according to industry publications. We offer packages
designed for individuals or groups, and for all ages and ------- levels.
145. Keep ------- this site to see user reviews, package prices and contact information.
146. List of available tours Articles about Vista Rica Tours
A. impulsively
B. hardly
C. preventively
D. consistently
Question n°145
-------. For over two decades, our agency has offered tourists the best way to explore
143. Costa Rica. We lead tours that climb volcanoes, enter caves, or fly over the tops of
rainforests. Our safety record is outstanding, and we ------- rank among the top tour
144. agencies in the region, according to industry publications. We offer packages
designed for individuals or groups, and for all ages and ------- levels.
145. Keep ------- this site to see user reviews, package prices and contact information.
146. List of available tours Articles about Vista Rica Tours
A. pollution
B. activity
C. compensation
D. productivity
Question n°146
-------. For over two decades, our agency has offered tourists the best way to explore
143. Costa Rica. We lead tours that climb volcanoes, enter caves, or fly over the tops of
rainforests. Our safety record is outstanding, and we ------- rank among the top tour
144. agencies in the region, according to industry publications. We offer packages
designed for individuals or groups, and for all ages and ------- levels.
145. Keep ------- this site to see user reviews, package prices and contact information.
146. List of available tours Articles about Vista Rica Tours
A. browsing
B. browsed
 C. browser
D. browse
PART VII: READING COMPREHENSION
Direction: In this part of the test, you will read a selection of texts, such as magazine
and newspaper, articles, letters, and advertisements. Each text is followed by several
questions. Choose the correct answer to each question and select the answer choice
(A), (B), (C), or (D) on your screen.

Questions 147 through 150 refer to the following memo.

MEMO

TO: All employees

FROM: Nguyen Hai Long, Accounting

DATE: March 15, 2016

There has been an unprecedented increase in the amount of taxi fare indicated on the
expense accounts of our business travelers. To help keep costs under control, please
remember the following guidelines when using a taxi in an unfamiliar city.

Be sure that the meter is turned on after, not before, you sit down in the taxi. Request
that the driver take the most direct route to your destination. Establish an approximate
fare to your destination before the driver moves the taxi. Always ask the taxi driver for a
receipt showing the driver's name, ID number, name of the taxi company, destination,
and the amount paid for the fare. This will enable us to verify the trip should the fare be
disputed.
Question n°147
What is this memo about?
A. Filling out travel vouchers
B. Learning your way around a city
C. Traveling safely
D. Saving taxi costs
Question n°148
Who should pay attention to the memo?
A. Company employees
 B. Taxi drivers
C. Accountants
D. Taxi companies
Question n°149
When should the driver turn on the meter?
A. When you hail the taxi
B. Before you get in the taxi
C. After you are in the taxi
D. After the driver puts bags in the trunk
Question n°150
Why should employees get a receipt from the driver?
A. To prove why they went
B. To verify the trip should there be a dispute
C. To give to the taxi company
D. To obtain the driver's signature
Questions 151 through 154 refer to the following article.

Companies that are looking to establish a new headquarters or other facility must
consider location very carefully. The match, or lack of it, between the company's
requirements and the available human and natural resources in the area can be crucial.
A company's future growth and prosperity depends on a successful match of needs and
resources.

Different companies, of course, have different needs. Some are looking for a good
climate and sound infrastructure, like public transportation, schools, and other facilities
for their employees. Others are seeking to find affordable office space and a large
workforce. Still others want a low cost of living and access to cultural or outdoor
activities to keep their employees happy. But the one common denominator must be a
pro-business attitude in the community. If the citizens do not want commercial
enterprises in their neighborhood, a company should consider another location.
Question n°151
What must companies look for when choosing a location?
A. Abundant natural resources
B. The desires of the board
 C. A match between needs and resources
D. A range of different needs
Question n°152
What possible requirement is NOT mentioned in the article?
A. Affordable office space
B. Tax advantages
C. Sound infrastructure
D. Climate
Question n°153
What is essential for success in all cases?
A. Low cost of living
B. Access to cultural activities
C. A large workforce
D. A pro-business attitude
Question n°154
The word “sound” in the article is closest in meaning to:
A. voice
B. audio
C. good
D. bad
Questions 155 through 158 refer to the following advertisement.

If you plan your visit in October, don't miss the Harvest Festival. The festival offers a
variety of activities for all age groups and interests. Children will enjoy listening to
traditional stories and learning folk dances.

Adults will enjoy the antique show and the crafts fair. Other attractions include a
celebration of musical heritage and demonstrations of traditional skills such as candle
making, weaving, and bee keeping. The festival is held at the County Fairgrounds, 10
kilometers outside of town on Highway A2 West. Space is available for you to park your
car at the festival at no extra charge. The admission fee of VND20 000 for adults and
VND 10 000 for children 6 and younger is donated to the Preserve Our History Fund.
Question n°155
What does this ad describe?
A. A lecture
B. A parade
C. A school
D. A festival
Question n°156
What activity is available for children?
A. Dancing
B. Painting
C. Ball playing
D. Singing
Question n°157
How does the advertisement assume that people get to the fairgrounds?
A. Walking
B. Flying
C. Taking the subway
D. Driving a car
Question n°158
What happens to the admissions fee?
A. It is used to rent the fairgrounds.
B. It pays the performers.
C. It is donated to charity.
D. It pays for supplies.
Questions 159 through 162 refer to the following article.

Most people give little thought to the pens they write with, especially since the printers in
modern homes and offices mean that very few items are handwritten. All too often,
people buy a pen based only on looks and wonder why they are not satisfied once they
begin to use it. However, buying a pen that you will enjoy is not difficult if you keep a
few simple tips in mind. First of all, a pen should fit comfortably in your hand and be
easy to manipulate. The thickness of the pen is the most important characteristic when
determining comfort. If you have a small hand and thick fingers, you may be
comfortable with a slender pen. If you have a larger hand and thicker fingers, you may
prefer a fatter pen. The length of a pen can also influence comfort. A pen that is too long
can easily feel top-heavy and unstable as you write. Next, the writing point of the pen
(called a nib on fountain pens) should allow the ink to flow evenly while the pen remains
in contact with the paper. This will create a smooth line of writing, with no skips or gaps
that indicate an irregular flow of ink within the pen. The point should also be sensitive
enough to prevent ink from flowing when the pen is lifted from the paper. A point that
does not seal off the flow may leave blots of ink at the end and beginning of each word,
as you pick the pen up and put it down again. Finally, the pen should make a bold, dark
line. Fine-line pens may compensate for bad handwriting, but fine, delicate lines do not
command attention next to printed text, as, for example, a signature on a printed letter.
A broader line, by contrast, gives an impression of confidence and authority.
Question n°159
What does this article encourage people to do?
A. Write more legibly
B. Purchase better printers
C. Write more things by hand
D. Pay more attention to their pens
Question n°160
What is the most important characteristic to consider when determining the comfort of a
pen?
A. Thickness
B. Length
C. Weight
D. Size
Question n°161
What might an irregular flow of ink cause?
A. Smears
B. Skips
C. Blots
D. Smudges
Question n°162
What is an advantage of fine-line pens?
A. They are easier to write with.
 B. They convey confidence and authority.
C. They can compensate for bad handwriting.
D. They command attention.
Questions 163 through 166 refer to the following announcement.

The Organization of Responsible Executives was founded five years ago to provide
support and assistance for member executives who are looking for better ways to solve
their problems. ORE concentrates on finding solutions that are environmentally and
socially responsible. "If you need suggestions on non-polluting alternatives to
chemicals, or want to know the pros and cons of setting up a day care center for your
working parents, then we are the group to call," says director David Anderson. “If we
don't have the information on hand, we'll find it for you." It is this kind of responsiveness
that has made ORE the fastest-growing business organization to come along in years. It
provides a one-source solution for executives who are trying to help the company
without hurting the world.
Question n°163
Who are members of ORE?
A. Secretaries
B. Executives
C. Parents
D. Researchers
Question n°164
What is the purpose of ORE?
A. To provide responsible solutions
B. To introduce executives to each other
C. To make money for executives
D. To arrange mergers
Question n°165
How long has ORE been operating?
A. For one year
B. For two years
C. For four years
D. For five years
Question n°166
What shows that ORE is successful?
A. It has large offices.
B. It has high profits.
C. It has grown fast.
D. It has a good director.
Questions 167 through 169 refer to the following news item:

News Flash News Flash News Flash

Devastating floods along the coast have left many people homeless. People are

asked to help by donating food, clothes, furniture, and other supplies to the

Assistance Fund. Donations of bottled water are especially needed, since the floods
have disrupted the local water supply. In addition, volunteers are needed to travel to the
flooded area to help distribute the donations.

Question n°167
What does this news item concern?
A. Hazardous roads
B. Safety precautions
C. Help for flood victims
D. Warnings about weather
Question n°168
What kinds of supplies are NOT mentioned?
A. Medical supplies
B. Food
C. Clothing
D. Furniture
Question n°169
In addition to supplies, what is needed?
A. Teachers
B. New bridges
C. Places to stay
D. Volunteers
Questions 170 - 172 refer to the following article.

Kroft Koffee Launches

Grocery Store Line

NASHVILLE, June 15 - With its mismatched sofas and armchairs, contemporary

artwork, and soft folk music, Kroft Koffee has become known internationally for being
the perfect meeting place for a cozy afternoon with friends. But now the company has
made a move to bring its products to consumers’ homes as well. – [1] –. CEO Diego
Cardoso, who recently took over for Isabelle Hammond, had a vision for stocking Kroft
Koffee products in stores.

The new line of drinks, sold under the name Kroft Koffee Express, launched last week
and is being sold exclusively at the Birchtree grocery store chain. – [2] –. The line
includes chilled versions of the business’s lattes, cappuccinos, and Americanos. “We’re
pleased to be partnering with Birchtree,” Cardoso said. “Its shoppers and ours are alike,
so we believed it was a perfect match.”

While Kroft Koffee itself has had strong sales over the past year, it is yet to be
determined whether the Express line will succeed. –[3] –. This poor result comes
despite Kroft Koffee’s heavy investment in marketing campaigns for television and
social media. Even the most optimistic analysts predict that the goods will be pulled
from shelves within a few months. –[4] –.
Question n°170
What can be inferred about Kroft Koffee?
A. It has branches inside Birchtree stores.
B. It is under new management.
C. It changes its menu seasonally.
D. It has recently expanded overseas.
Question n°171
According to the article, why was Birchtree selected by Kroft Koffee?
A. For its reasonable prices
B. For its brand recognition
C. For its similar customer base
D. For its stable distribution network
Question n°172
In which of the positions marked [1], [2], [3], and [4] does the following sentence best
belong? “ Most branches reported selling just a few of the drinks in the entire first week
that the product was offered.”
A. [1]
B. [2]
C. [3]
D. [4]
Questions 173-175 refer to the following e-mail.

To: Mary Shelburne <shelburn@hilltopmfg.com>

From: Dale Cantrell <cantrelld@hilltopmfg.com>

Date: November 17

Subject: Health and Safety

Dear Ms. Shelburne,

I have just been notified that our facility will be inspected by the Department of Health
and Safety this Friday, November 20, starting at 9 a.m. – [1] –. Therefore, make sure
that all staff members are wearing their required hard hats, gloves, and safety goggles.
You should also issue new items to those who have damaged or outdated gear.

–[2]–. We will have to shut down some of the machinery for inspection, but I don’t know
how long that will take. –[3]–. As a result, please assign overtime shifts as necessary to
catch up. –[4]–.

Thanks,
Mary Shelburne

Facilities Manager, Hilltop Manufacturing

Question n°173
Why did Mr. Cantrell send the e-mail?
A. To inquire about a safety rating
B. To assign some tasks to an employee
C. To schedule a safety inspection
D. To announce a training session
Question n°174
What is Mr. Cantrell unsure about?
A. How long a process will take
B. Whom to contact with questions
C. Where to get some goods delivered
D. Who will give a presentation
Question n°175
In which of the positions marks [1], [2], [3], and [4] does the following sentence best
belong? “The inspector will check that all regulations are being followed correctly by
employees.”
A. [1]
B. [2]
C. [3]
D. [4]
Questions 176 through 180 refer to the following two letters:

Linh Phuong

Westend Corporation

156 Hero Drive

District 3
Ho Chi Minh City

Dear Ms. Phuong,

In response to your ad in last Sunday's newspaper, I am interested in applying for the

position of office manager at the Westend Corporation. I am a recent graduate of
Highlands College, where I majored in business. I plan to continue my studies in the
future to get a Master of Business Administration degree, but first I would like to have
several years of work experience. While I was a college student, I spent my summer
vacations working as an office assistant at the Weston and Smith law firm in Highlands.
During that time l learned a great deal about how offices are run. I believe my job at
Weston and Smith gave me the experience I need to be a top-notch office manager.

I am enclosing my resume and a letter of reference. I look forward to hearing from you.

Sincerely,

Khanh Hoang

Khanh Hoang
Question n°176
Who is Khanh Hoang?
A. A recent college graduate
B. An assistant professor
C. A current business student
D. An attorney
Question n°177
Why did Khanh Hoang write the letter to Ms. Phuong?
A. He plans to get a master's degree.
B. He has to order office supplies.
C. He needs an attorney.
D. He wants a job.
Question n°178
What did Khanh Hoang send with his letter to Ms. Phuong?
A. A business plan
B. A letter from Ms. Smith
 C. An application form
D. A copy of his college degree
Question n°179
Who is Georgina Smith?
A. An employee of the Westend Corporation
B. A professor at Highlands College
C. Khanh Hoang's former employer
D. A friend of Ms. Phuong
Question n°180
What is Ms. Smith's opinion of Khanh Hoang?
A. He is a good worker.
B. He is a top-notch manager.
C. He shouldn't work full time.
D. He takes too many vacations.
Questions 181 through 185 refer to the following itinerary and e-mail.

Travel Itinerary

For: Ms. Mai Chan

July 7

1:15 P.M.: Leave New York on Sky Blue Airways flight 210, in-flight lunch and movie

4:30 P.M.: Arrive San Francisco

July 7 - July 9

Hotel Hacienda, San Francisco

July 10

9:30 A.M.: Leave San Francisco on Sky Blue Airways flight 34

11:10 A.M.: Arrive Los Angeles

July 10 - 13

Hightowers Hotel, Los Angeles

July 11

3:30-6:00: Hollywood sightseeing tour with LA Tour Company

July 14

8:45 A.M.: Leave Los Angeles on Sky Blue Airways flight 567, in-flight lunch and movie

4:14 P.M.: Arrive New York

To: Paul Sommers

From: Mai Chan

Subject: Itinerary

Hi Paul,

I just received the itinerary. Thanks for getting me a room at the Hotel Hacienda. I
know how difficult it can be to book rooms there. It's such a popular place. Last time, I
had to stay at the Woodrow Suites, and it was very inconvenient. I need to make one
change to the itinerary. I have a meeting in San Francisco at 5:00 on the day of my
arrival, so I really think I should arrive at least an hour and a half earlier than you have
me scheduled for. So please see if you can get me on the next earlier flight.

Also, I would like to stay one more day in LA. My work will be done, but I have
friends there I would like to visit. So I guess you'll have to change my flight back and
reserve my room for another night at the hotel. I appreciate it. Also, please don't forget
that Mr. Young Kim from the Seoul office will be here the day after I return from Los
Angeles. Please get him a room at the Radcliff Inn for two nights, and arrange a car for
him, too.

Thanks,

Mai
Question n°181
What time does Ms. Chan want to arrive in San Francisco?
A. 1:15
B. 3:00
C. 4:30
D. 5:00
Question n°182
What will she do in San Francisco?
A. Attend a meeting
B. Take a tour
C. Read a book
D. Visit friends
Question n°183
Where will Ms. Chan stay in Los Angeles?
A. Hotel Hacienda
B. Woodrow Suites
C. Hightowers Hotel
D. Radcliff Inn
Question n°184
How many nights will she stay in Los Angeles?
A. Two
B. Three
C. Four
D. Five
Question n°185
When will Mr. Kim arrive in New York?
A. July 11
B. July 14
C. July 15
D. July 16
Questions 186 through 190 refer to the following agenda and e-mail.

Meeting Agenda

Monday, March 15

Conference Room 3

(draft)

9:00 - 9:30 Marketing goals for the next year Roberta Giuliani

9:30 - 10:00 New strategies for the new millennium Rita Mendes

10:00 - 10:30 Product development Tami Tabaku

10:30 - 10:45 Break

10:45 - 11:15 Employee training Peter Thang

11:15 - 11:45 Financial outlook Ivan Sokolov

Immediately following the meeting, lunch will be served in the company cafeteria,
catered by The Ivy Pot Restaurant.

To: Peter Thang

From: Maria Nguyen

Subject: Meeting next week

Hi Peter,

Attached is a draft of the agenda for next week's meeting. I'd like to make a few small
changes. First, Roberta won't be available since she's leaving for an extended trip to the
West Coast the day after tomorrow. I was hoping you could take her spot since you know a
lot about the subject. I also thought that Ivan should be given a little more time since he will
probably have a lot of information to present. l thought we should give him 45 minutes to
talk. Then we could still break for lunch at a reasonable hour. I hope these changes meet
with your approval. Oh, one more thing: Conference Room 3 won't be available as it turns
 out, so I've reserved the Board Room instead. l don't think anyone will object to that! I think
that's all.

Maria

Question n°186
What does Maria want Peter to do?
A. Reserve another room
B. Talk about marketing goals
C. Take a trip to the West Coast
D. Help Roberta prepare her presentation
Question n°187
What will Tami talk about?
A. Financial outlook
B. Employee training
C. Product development
D. New strategies
Question n°188
What time does Maria want the meeting to end?
A. 11:15
B. 11:45
C. 12:00
D. 12:45
Question n°189
Where will the meeting take place?
A. Conference Room 3
B. The company cafeteria
C. A restaurant
 D. The Board Room
Question n°190
What did Maria send to Peter?
A. A draft of the meeting agenda
B. The lunch menu
C. A trip itinerary
D. Ivan's presentation
Questions 191 through 195 refer to the following article and letter.

Development Proposal Accepted

The City Planning Board voted yesterday to approve the proposal by the Da Nang
Development Corporation to revitalize the downtown business district. This proposal has
been the subject of a great deal of controversy over the past several years. "Despite the great
disagreement the original proposals excited, I feel we have finally come to a decision that
everyone can be happy with," said Bich Anh, a long-time member of the Planning Board.
According to Ms. Anh, once the revitalization of the district is completed, more customers
will be attracted to downtown stores and higher-paying tenants will occupy the office
buildings. "It's a win-win situation," she says. "We will have better places to shop, and
retailers and landlords will be able to earn higher profits."

April 15, 2016

Editor

City Times

26 Dien Bien Phu

Da Nang

To the editor,

As a concerned citizen, it was with great dismay that I read in yesterday's City Times about
the approval of the proposal by the Da Nang Development Corporation to revitalize the
downtown business district. While I agree that the business district is in desperate need of
revitalization, I cannot agree that the proposal of the Da Nang Development Corporation is
 the best route to take. We have only to look at other examples of its work to understand that
this company cares little for anything but profit. The Riverside Shopping Mall, Da Nang's
most recent project which opened last October 12, is just one example. It is a terrible
eyesore. Our downtown has several beautiful old buildings which the Da Nang Corporation
proposes to destroy and replace with modern concrete and steel. This will not be a benefit to
anyone. I suggest that the City Planning Board seek another development company for this
job, one that is willing to preserve historic buildings. This has been done successfully in
other cities, which we should look to as examples.

Sincerely yours,

Nguyen Duc Anh

Nguyen Duc Anh

Question n°191
When did the article appear in the newspaper?
A. April 14
B. April 15
C. October 11
D. October 12
Question n°192
Who is Bich Anh?
A. A concerned citizen
B. The editor of the City Times
C. A member of the City Planning Board
D. The director of the Da Nang Development Corporation
Question n°193
Why does Ms. Bich Anh like the proposal?
A. It will be completed quickly.
B. Office space will be less expensive.
C. Building owners will earn more money.
D. The Da Nang Corporation will make a huge profit.
Question n°194
Why did Nguyen Duc Anh write the letter?
A. He doesn't approve of the proposal.
B. He wants to help the Windsor Corporation.
C. He is interested in the City Shopping Mall.
D. He doesn't want the downtown to be revitalized.
Question n°195
What does Nguyen Duc Anh like?
A. Modern offices
B. Old buildings
C. Shopping malls
D. Concrete buildings
Questions 196-200 refer to the following report, email, and article.

Energy Efficiency Audit Overview: Sternberg Manufacturing

Conducted by Mistral Energy Service (MES), September 4

An energy efficiency audit was carried out by the MES team at the Sternberg Manufacturing
site in Bedford. This site was chosen among Sternberg’s thirteen facilities throughout the
country because it was the first factory building for Sternberg Manufacturing, so it has the
most opportunities for improvement.

Four areas of improvement were identified. First, solar panels from Percales Co. should be
added to sections of the rooftop to generate sustainable energy that could be either used on
site or sold back to the grid. Second, the packaging equipment should be replaced with
energy-efficient machines designed by Forsyth, Inc. Third, skylights should be installed by
Verne Enterprises to provide free natural light. Fourth, the exterior walls should be insulated
by Webster Construction to reduce heat loss.

Employees should also undergo training to learn about ways they can contribute to a
reduction in energy usage.
To: Debra Lyon <d.lyon@sternbergmfg.com>

From: Mitchell Thorpe <m.thorpe@sternbergmfg.com>

Date: September 20

Subject: Upcoming training

Dear Ms. Lyon,

I have reviewed the training proposals presented by the various shift managers, and I
believe that your training would be the most suitable for the company needs. The handouts
you prepared highlight the goals clearly, and they will help employees to see exactly what
needs to be done. We’ve tried other initiatives for energy conservation in the past, but
despite these measures, we still hold steady at 21%, which is well above the industry
average. By working together, I hope we can reduce this figure.

Sincerely,

Mitchell Thorpe

Sternberg Manufacturing Monthly Newsletter

October Edition

New Energy Conservation Efforts Underway

Sternberg Manufacturing is seeking to reduce its energy usage both to cut overhead
expenses and to reduce the company’s environmental impact. Based on recommendations
 made by Mistral Energy Services last month, the company will undergo four major
improvement projects. The first among them is scheduled to be carried out by Webster
Construction in November. The others will follow next year, as funding allows. In addition,
the human resources director has chosen Debra Lyon to carry out employee training
regarding conservation techniques. A schedule for the training has not been set yet.

Question n°196
Why was the Bedford location selected for the audit?
A. It received a high inspection score.
B. It is the company’s oldest facility.
C. It is close to the MES headquarters.
D. It is the company’s largest building.
Question n°197
Which project will be carried in November?
A. Installing solar panels
B. Replacing packing equipment
C. Putting in skylights
D. Adding wall insulation
Question n°198
What is indicated about Ms. Lyon’s training materials?
A. They were the only ones submitted.
B. They should be shortened.
C. They are easy to understand.
D. They have a lot of technical information.
Question n°199
In the e-mail, the word “hold” is closest in meaning to:
A. arrange
B. grasp
C. remain
D. occupy
Question n°200
What can be inferred about Mr. Thorpe?
A. He will send Ms. Lyon some guidelines.
B. He recommended Mistral Energy Services.
C. He is the head of human resources.
D. He plans to visit the company’s other sites.