1. The term “communis” derived from word.

a. Greek.
b. Latin.
c. Chinese.
D English.

2. Communication means information, feeling and thoughts, with others.

a. To receive.
b. Exchange of
c. Conveying.
d. All the above.

3. Grapevine communication is associated with................communication.

a. Formal
b. Informal
c. Horizontal
d. Vertical.

4. Lateral communication is between

a. Superior and subordinate.
b. Same cadre of personal.
c. Subordinate and superior.
d. Among all.

5. Audio Visual communication combines

a. Auditory only.
b. Visual only.
c. Both auditory & visual.
d. Written.
6. Communication problems otherwise known as
a. Enquiry.
b. Barriers.
c. Encoding.
d. Decoding.

7. Posters fall under............communication.

a. Oral.
b. Visual.
c. Written.
d. Spoken.

8. Informal communication is otherwise known as communication.

a. Grapevine.
b. Lateral.
c. Visual.
d. Horizontal.

9. Horizontal communication flows through

a. Face-to-face discussion.
b. Telephonic talk.
c. Periodical meeting.
d. All the above.

10. Gestural communication is a

a. Non-Verbal Message.
b. Direct conversation.
c. Oral communication
d. Written.
11. Physical Barriers to communication are ………
a. Time and distance.
b. Interpretation of words.
c. Denotations.
d. Connotations.

12. Communication is derived from a Latin word “Communis” which means

a. Community
b. Share
c. Common
d. Marxist

13. Communication starts with:

a. Encoding
b. Sender
c. Channel
d. Feedback

14. The number of key elements in the communication process is :

a. Five
b. Six
c. Seven
d. Four

15. The two broad areas of communication are:

a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication

16. Which of the following combination is /are example/s of oral

communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above

17. Which of the following combination is /are example/s of written

communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.

18. Orders and directives are the example of:

a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication

19. Communication between HR manager and salesman is an example of:

a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication

20. Diagonal communication is also known as:

a. Cross ward communication
b. Horizontal communication
c. Vertical communication
d. Any of the above

21. Communication is a ………………….

a. one way process
b. Two way process
c. Three way process.
d. Four way process
22. The main objective of communication is:
a. Information and persuasion.
b. Skill and personality development.
c. Control and management.
d. Need.

23. The downward communication flow from

a. A subordinate to a superior.
b. A subordinate to a subordinate.
c. A superior to a superior.
d. A superior to a subordinate.

24. Gossip and rumor are part of communication.

a. Formal.
b. Informal.
c. Horizontal.
d. Vertical.

25. Examples of oral communication----------

a. Letter.
b. E-mail.
c. Telephone.
d. Fax.

26. Which one is an effective audio-visual communication.

a. Cinema.
b. Television.
c. Drama
d. All the above.
27. Advantage of written communication
a. Save time.
b. Save money.
c. Permanent record.
d. all of the above

28. Written communication doesn’t includes

a. Reports
b. Forms.
c. Notice.
d. None of these.

29. Communication saves time in:

a. Internal communication.
b. Interview.
c. Oral communication.
d. Schedule.

30........................refers to mental disturbances

a. Coherence
b. Notion
c. Distraction
d. Psychological noise

31. Mental turbulence refers to:

a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
32. The clarity in communication could be achieved by which of the following
………….techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above

33. In empathetic communication, we can:

a. Probe
b. Respond to the feelings
c. Interpret
d. advice

34. Conciseness of message refers to:

a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity

35. Errors in language, grammar or visual representation of facts take away:

a. Clarity
b. Correctness
c. Crispness
d. Conciseness

36..................s the process of exchanging messages between a seller and a

customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
37. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.

38. Communication barriers are;

a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.

39. Which of these do not deal with precise information?

a. Engineer
b. Scientist
c. Technician
d. Fiction writer

40. In an office, an employee communicates horizontally with his

a. superiors
b. subordinates
c. colleagues
d. assistant

41. Talking comes under which type of communication?

a. Verbal
b. Non- verbal
c. Written
d. Dramatic

42. Which of these has maximum reach?

a. Writing
b. Listening
c. Speaking
d. Talking

43. How is good technical writing achieved?

a. Naturally
b. By practice
c. Listening
d. Speaking

44. Which of these parameters are not required to define style?

a. Moral truth
b. Compassion
c. Gender
d. Information

45. Any style must convey moral truth.

a. True
b. False

46. Any writer must convey truth with warmth.

a. True
b. False

47. A writer must not convey information with

a. precision
b. clarity
c. randomness
d. truth

48. Which of these are to be avoided in any style of writing?

 a. Truth
b. Clarity
c. Compassion
d. Dishonesty

49. Who among these is an ancient linguist of India?

a. Patanjali
b. Tista Bagchi
c. Noam Chomsky
d. Kshetresa Chandra Chattopadhyaya

50. Which of these people perceives language as a means to interpret human

experience?
a. Anthropologist
b. Sociologist
c. Philosopher
d. Student

s of

literatur

ANSWE

R KEY:-
1. Communication between HR manager and Finance manager is an example
of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication

2. Downward communication and Upward communication are :

a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these

3. Placement of purchase order to supplier of material is communication.

a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication

4. Receiving a sales order is an example of:

a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication

5. Communication can be inward or outward:

a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
6. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees’ unions

7. Communication with superiors involves:

a. Directions Orders
b. Complaints
c. Instructions

8. Listening has been identified as one of the “seven habits of highly effective
people” by
a. Lund steen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters

9. The most basic type of listening is known as :

a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening

10. Dialogic listening is also known as:

a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening

11. Readability is determined mainly by :

a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling

12. FOGINDEX is used to measure:

a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.

13. A message may be understood by an average educated person, if FOGINDEX

is:
a. More than 15
b. Less than 15
c. Negative
d. Zero

14. The main purpose of a group discussion is to measure:

a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills

15. The primary role of a moderator is to:

a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD

16. Arriving ahead of time for a meeting is an example of :

a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
17. The message sent is not always the same as the meaning attached
to the message. This is because of the:
a. Wrong sender
b. Wrong medium
c. Faulty message
d. Inaccurate decoding

18. Wrong decoding means:

a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender

19. Consideration in a business letter means:

a. Stressing the “me” attitude
b. Using first person pronouns
c. Stressing the “you” attitude
d. Appealing to the sender’s interest

20. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters

21. A GD is highly structured because:

a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
22. Which of the following indicates the correct
sequence of the elements of communication in the
communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback

23. Which of the following is/are barriers of listening?

a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.

24. The following is (are) non-verbal communication

a. Facial expression
b. Appearance
c. Posture
d. All of the above

25. - The handshake that conveys confidence is

a. Limp
b. Firm
c. Loose
d. Double

26. -Communication is the task of imparting

a. Training
b. Information
c. Knowledge
d. Message
27. The whole concept of achieving success begins with how you
a. Behave
b. Think
c. Work
d. All of the above

28. -Match the following

A. Pressures 1. Visualize future
B. Keen foresight 2. Limited vision
C. Vision 3. Positive growth
D. Positive changes 4. Power of imagination

T
h
e
c
o
rr
e
ct
a
n
s
w
er
is
A
-
2,
B-
4,
C-
1,
D
-3
A-4, B-2, C-1, D-3
A-2, B-4, C-3, D-1
A-2, B-1, C-4, D-3

29. The trump card during should be brought out at the crucial
moment.
a. Interview
b. Negotiation
c. Training
d. Purchasing

30. The following is the permanent records for business

a. Business letters
b. Ledgers
c. Production reports
c. All of the above

31. Body of a letter is divided into parts.

a. 1
b. 2
c. 3
d.4

32. As per Newman and Summer Communication is the Exchange of

a. Facts
b. Opinion
c. Emotions
d. All of the above

33. The body of the presentation should be broken into short and
clear units
a. Main
b. Middle
c. Upper
d. Lower

34. of the letter consists of main message.

a. Heading
b. Body
c. Greeting
d. Closing

35. A common fallacy about manager is that he must be

a. Loud
b. Flamboyant
c. Drinker
d. All of the above

36. The following is (are) the most effective ways of communication.

a. Verbal
b. Non verbal
c. Written
d. All of the above

37. The of business letter is called layout.

a. Body
b. Content
c. Pattern
d. All of the above

38. Goals help us to

a. Communicate
b. Success
c. Work
d. Motivate
39. Communication is a ………………….
a. one way process
b. Two way process
c. Three way process.
d. four way process

40. The main objective of communication is:

a. Information and persuasion.
b. Skill and personality development.
c. Control and management.
d. Need.

41. The downward communication flow from

a. A subordinate to a superior.
b. A subordinate to a subordinate.
c. A superior to a superior.
d. A superior to a subordinate.

42. Gossip and rumor are part of..........communication.

a. Formal.
b. Informal.
c. Horizontal.
d. Vertical.

43. Examples of oral communication----------

a. Letter.
b. E-mail.
c. Telephone.
d. Fax.

44. Which one is an effective audio-visual communication.

a. Cinema.
b. Television.
c. Drama
d. All the above.

45. Advantage of written communication

a. Save time.
b. Save money.
c. Permanent record.
d. all of the above

46. Written communication doesn’t includes

a. Reports
b. Forms.
c. Notice.
d. None of these.

47. Communication saves time in:

a. Internal communication.
b. Interview.
c. Oral communication.
d. Schedule.

48......................refers to mental disturbances.

a. Coherence
b. Notion
c. Distraction
d. Psychological noise

49. Mental turbulence refers to:

a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
 50. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above

51. In empathetic communication, we can:

a. Probe
b. Respond to the feelings
c. Interpret
d. a

s
w

1. refers to the special language of a trade.

a. Jargon
b. expression.
c. colloquialism.
d. suggestion.
2.......................is the ability required and expected from person for finding a
suitable job.
a. Soft Skill
b. Communication Skill
c. Leadership Skill
d. Management Skill

3.......................is a set of skills that influence how we interact with each other.
a. Soft Skill
b. Management
c. Planning
d. None of these

4. The purpose of discipline interviews is to make the employee aware that.

A. True
B. False

5.......................interviews where employee’s achievements, performance, strength

and
weaknesses as seen during the during the period in question are
assessed in a written form.
a. Appraisal interview
b. Discipline interviews
c. Placement interviews
d. None of the above

6.....................interviews are those interviews which are conducted at the premises

of a
college, university r training institution.
a. Appraisal interview
b. Discipline interviews
c. Placement interviews
d. None of the above
7........................must be involved in the listening process consciously or
unconsciously.
a. Listener
b. Speaker
c. Writer
d. Doner

8. A message cannot be properly conveyed if a.....................is not involved in

the
conversation.
a. Listeners
b. Communicator
c. Writer
d. Speaker

9. If listener is attentive he catches the sound through the sense of ………………

a. Hearing
b. Talking
c. Noise
d. None of the above

10. A listener should avoid ………………..

a. Mind wandering
b. False statement
c. Laziness
d. None of the above

11. Listening process completes with the perception of the message by the
…………….
a. Listener
b. Writer
c. Typist
d. Doctor

12..............................process is the result of interpretation leading to understand.

a. Perception process
b. Recitation process
c. Conveying message
d. Speaking skill

13. Last step in process of problem solving is to ……

a. Design a solution
b. Define a problem
c. Practicing the solution
d. Organizing the data

14. Second step of problem solving process is to …………..

a. Practicing the solution
b. Organizing the data
c. Design a solution
d. Define a problem

15. Thing to keep in mind while solving a problem is…..

a. Input data
b. Output data
c. Stored Data
d. All of the above

16. A pattern that is typical in the development of a social group.

a. Consensus
b. Criteria
c. Conflict
d. Norm

17. That which a person wants to attain.

a. Goal
b. Compromise
c. Problem solving
d. Constraint

18. A major problem with achieving consensus is that it is very time-consuming.

a. True
b. False

19. People who like to control others are the most effective team leaders.
a. True
b. False

20. The process of making an expectation a reality.

a. Brainstorming
b. Problem solving
c. Criteria
d. Goal

21. When addressing someone involved in a conflict, .

a. Talk to him or her in front of other people
b. Try to embarrass them
c. Use "you" messages
d. Treat the person as you would want to be treated

22. Problem-solving method in which each side hives up something of

value to help solve a problem.
a. Compromise
b. Consensus
c. Constraint
d. Problem solving

22. Successful problem solvers immediately look for solutions

 at the first sign of a problem.
a. True
b. False

23. A problem exists when there is a difference between reality and

expectation.
a. True
b. False

24. More companies are now using individual managers instead

of teams to increase productivity in the workplace.
a. True
b. False

25. Interviews are conversations with

a. fun
b. purpose
c. friendliness
d. informality

26. A job interview is a formal meeting between a job seeker and an employer.
a. True
b. False

27. Which kind of interview includes a process in which the

employability of the job applicant is evaluated?
a. Stress interview
b. Screening interview
c. Group interview
d. Behavioral interview

28. Which of these is not a type of interview?

a. Screening interview
 b. Stress interview
c. Music interview
d. Lunch interview

29. How many styles are used in a screening interview?

a. Two
b. Five
c. Three
d. Four

30. How should you dress for a job interview?

a. Jeans
b. Lot of make up
c. sweat pants
d. none of these

ANSWER KEY:

1. A
2– A
3. A
4. A
5. A

6. A
7. A
8. A
9. A
10. A
11. A
12. C
13. C
14. D
15. D
16. A
17. A
18. B
19. B
20. D
21. A
22. B
23. A
 24. B
25. B
26. A
27. B
28. C
29. A
30. D
1- Communication is a:-
(A) Discrete process

(B) Continuous process

(C) Verbal process

(D) All of the above

2- Which kind of attitude lets you see limitless opportunities around you?
(A) Positive mental attitude

(B) Determination to overcome failure

(C) Both (A) and (B)

(D) None of the above

3- The broad purpose of a meeting is to:-

(A) Inform

(B) Instruct

(C) Persuade

(D) All of the above

4- Way(s) to deal with procrastination effectively are:-

(A) Delegate task to others

(B) Develop discipline

(C) Determine whether given task is absolutely necessary

(D) All of the above

5-______ is the special ability to recognize your own special abilities and limitations.
(A) Delegation

(B) Capability
(C) Responsibility

(D) All of the above

6- The first step to become a great manager is to have:-

(A) Common sense

(B) Good communication skills

(C) Excellent skills

(D) Good personality

7- Type(s) of written communication is (are):-

(A) Letters

(B) Memos

(C) Reports

(D) All of the above

8- Inside address contains:-

(A) Name and address

(B) Telephone number of the receiver of the letter

(C) The address which is put on the envelope

(D) All of the above

9- ______ language should not be used while writing the minutes of the meeting.
(A) Technical

(B) Verbal

(C) Non verbal

(D) Any of the above

10- ____ has nothing to do with prediction but everything to do with hope.
(A) Mission

(B) Vision

(C) Quality policy

(D) All of the above

ANSWERS:
1-(B), 2-(C), 3-(D), 4-(D), 5-(A), 6-(A), 7-(D), 8-(D), 9-(A), 10-(B)

1. References are mentioned in a resume.

a. True
b. False

2. A skill profile is same as that of a job description CV.

a. True
b. False

3. Which of these is not mentioned in a resume?

a. Address
b. Age
c. Nationality
d. Experience

4. How many references are usually given in a resume?

a. Two
b. Three
c. Four
d. Five

5. Which of these is not mentioned in a job description CV?

a. Date
b. Name
c. Nationality
d. Education

6. Where is the name and address mentioned in a skills profile?

a. Top left corner
b. Top right corner
c. Bottom left corner
d. Bottom right corner
7. How many references are usually given in a bio-data?
a. Two
b. Three
c. Four
d. Five

8. Which of these is not mentioned in a bio-data?

a. Name
b. Address
c. Career aim
d. References

9. Resume is a word.
a. French
b. German
c. Indian
d. American

10. Curriculum vitae is a word.

a. French
b. German
c. Latin
d. Indian

11. Which of these factors do not enhance listening skills?

a. Attention
b. Clear perception
c. Fakeness
d. Frankness
12. Which of these are vital for any organisation?
a. Debates
b. Group discussions
c. Speeches
d. Arguments

13. Which of these qualities are important in a group discussion?

a. Emotional stability
b. Hostility
c. Ignorance
d. Aggressiveness

13. In a group discussion, one must communicate with

a. Hostility
b. Ignorance
c. knowledge
d. long sentences

14. In a group discussion, the discussion must be directed to its logical

conclusion.
a. True
b. False

15. When is the worst time to break into a discussion?

a. When everyone is silent
b. When one person is talking
c. When two or three people are talking simultaneously
d. When there is less time left

16. A group discussion must advance

a. truth
b. dishonesty
c. Personal glory
d. arguments
17. Which of these must be avoided in a group discussion?
a. Speaking facts
b. Asking questions
c. Speaking fast
d. Speaking with clarity

18. In a group discussion, we should be

a. assertive
b. dominating
c. subjective
d. ignorant

19. A moderator is a monitor of a group discussion.

a. True
b. False

20. Which of these factors do not enhance listening skills?

a. Attention
b. Clear perception
c. Fakeness
d. Frankness

21. Job Application letters are letters incorporating a new

features of a business letter.
A. impersonal
B. personal
C. public

22. Job application letter should express sense of and inherent

capabilities.
A. faithfulness
B. carelessness
C. irregularity
23. application letter is written in response to an announced job opening.
A. Business
B. Unsolicited
C. Solicited

24. The application letter sent to the organisation that has not
announced an job opening is known as application letter.
A. solicited job
B. unsolicited job
C. formal

25. As the job application letter is a sales letter, it must be written

on the principles of the attitude.
A. ‘you’
B. ‘I’
C. ‘We

26. Resume is a French word meaning .

A. data
B. summary
C. information

27. Curriculum Vitae is a word meaning ‘course of life’.

A. German
B. French
C. Latin

28. The most commonly used complimentary close in job application letters is .
A. “yours lovingly”
B. “yours faithfully”
C. “yours truly”
29. in application letters is written to mention the
number or nature of the Documents enclosed with the
application letter.
A. Reference
B. Post Script
C. Enclosures

30. includes applications made in specified

formats as required by the company.
A. Bio-data
B. Resume
C. Curriculum Vitae

31. Apart from your name and contact details, the most
important part of your CV is........
a. Employment experience
b. Achievements
c. Education
d. Date of Birth

32. I should start all bullet points with...

a. Responsible for…
b. A verb, such as, 'managed...'
c. None of the above

33. A photo should be included on a CV.

a. True
b. False

34. A profile should always be included on a CV to...

a. Tell the recruiter what type of role I am looking for
b. Provide a brief introduction into my skills and experience
c. A profile isn't important any more
35. A CV should always be created using bullet points.
a. True
b. False

36. How many pages should a CV be?

a. One
b. Two
c. It doesn't matter

37. You should include reasons for leaving on a CV.

a. True
c. False

38. Hobbies should never be included on a CV.

a. True
b. False

39. You should include every position you've ever had in your CV.
a. True
b. False

40. SSN Stands for …………..

a. Social Security Number
b. Social Sandesh Number
c. SARAL SANDESH NUMBER
D. Nine of the above

41.......................is ideally suited when applying for middle and senior level
position.
a. A Resume
b. Application Letter
c. CV
d. All of the above
42.....................is the old fashioned terminology for Resume or CV.
a. BIO- DATA
b. Application Letter
c. Personal Details
d. Resume.

43. Resume is French word meaning …………….

a. Summary
b. Conclusion
c. Analysis
d. Outcomes

44. If the application is on printed form, it is better to fill it in ones own

handwriting.
a. True
b. False

45. The first objective of an application letter is to obtain an interview.

a. True
b. False

46. If the job seeker needs to tighten the margins to reduce the
length of the resume, he can reduce the margins to a ½ “ on the
top, bottom and both side.
A. True
b. False

47. The font size should be between 10 and 12 points.

a. True
b. False
 48..............................its not courtesy.
a. Flattery
b. blarney
c. Sweet
d. None of the above

49. If the applicant has changes the Jobs, it is advisable to mention

reason for leaving the Job.
a. True
b. false

50. An application should express sense off faithfulness and inherent capabilities.
a. True
b. False

ANSWER KEY:

1. A
2. B
3. A
4. B
5. C

6. A
7. A
8. C
9. A
10. C
11. C
12. A
13. C
14. A
15. C
16. A
17. C
18. A
19. A
20. C
21. B
22. A
23. C
24. B
25. A
26. B
27. C
28. B
29. C
30. A
31. B
32. B
33. B
34. B
35. B
36. c
37. c
38. b
39. b
40. a
41. a
42. a
43. a
44. a
45. a
46. A
47. A
48. A
49. A
50. A