QUESTIONNAIRE

I am Ayub Ali Farah student at Uninvests of Bosaso doing a research on“Effect of communication
on organisational change ” case study Local Somtel Telecommunication in Bosaso Puntland
Somalia.
This study is purely academic, and you have been selected to reliable. I kindly request you to
answer the flowing questions honestly.
Section (A) THE RESPONDENT’S DEMOGRAPHIC CHARACTERISTICS

Please tick (√) in the provided space below.

1.Gender

(1). Male. (2) . Female.

2.Marial status

(1). Single. (2) . Married. (3). Divorced. (4). Widowed.

3. Age

(1). 20-30. (2) 31-40. (3) 41-50. (4) 51 and above.

4. Highest Educational Level
(1). Diploma. (2) Degree. (3) Master. (4)PhD.
5. Number of years in working experience
(1). below one year. (2). 1 – 2years. (3) 3 – 4 years. ( 4) 5 -6years.
(5) 7 year and above.
Section (B) Communication:
Please rate your ability, knowledge and skills on the fallowing items by ticking the number
Corresponding with each item. = keys 1= strongly Agree. 2= Agree. 3= disagree. And 4=
strongly Disagree
SN Communication 1 2 3 4
1. Somtel prepared adequate communication forms to it’s staff like
emails,telephone and other forms of communication
2. employees have extremely motivated method of communication in Somtel
3. employees highly preference written communication then the verbal

4 The communication imporoved / increased the organization’s market share

5 Communication helps departments the solve problems tomotivate employee

Section (C) Organisational change:
Please rate your ability, knowledge and skills on the fallowing items by ticking the number
Corresponding with each item. = keys 1= strongly Agree. 2= Agree. 3= disagree. And 4=
strongly Disagree.
SN Organisational change 1 2 3 4
1. the Somtel offers its employees participate decision to satisfy
and increase to make change

2, employees concentrate on changing and improving then method

of communication
3.. Somtel engage or face organizational change in last years

4, The somtel chages with their 3G and 4G had power organizational

change

5, The organizational change of the employee increase the efficiency of the

employees
SECTION{D}; Relation ship of effect of communication on organizational change.
Please rate your ability, knowledge and skills on the fallowing items by ticking the number
Corresponding with each item. = keys 1= strongly Agree. 2= Agree. 3= disagree. And 4=
strongly Disagree
N Relation ship of effect of communication on organizational change 1 2 3 4
1’ the organization change are influenced by communication of
employee
2’ Somtel gives enough information to enable employee to understand
why organizational change needs to happen
the poor employee communication is mainly causes by lack of
organzation change
3. The communiation of employee is influenced by organizational change
4. orgazation often formally communicate then change in writer

5. participation in decision making will increases communication and reduces turn

over