QUALITY SYSTEM PROCESS DOC. No.

: QSP/HR/01
REV. No. : 02
TITLE: PROCESS FOR TRAINING, MOTIVATION & EMPOWERMENT DATE : 01.01.2018

Revision History

Change
Approved Affected Revision
Date Changes Made Made
By (HOD) Section No.
By (MR)
01.01.2018 As Per IATF 16949:2016. All 02

Document Ownership and Time lines

Training, Motivation &

Title Date of Origin 15.12.2009
Empowerment
Document Prepared By

Document Issued By

Document Approved By

Document Classification " Internal document"

Prepared By: Issued By: Approved By:

1. TURTLE DIAGRAM:-
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 QUALITY SYSTEM PROCESS DOC. No. : QSP/HR/01
REV. No. : 02
TITLE: PROCESS FOR TRAINING, MOTIVATION & EMPOWERMENT DATE : 01.01.2018

With What Resources? With Who? (Competence/ Skills /Training)

Training Material Knowledge of training topics

Arrangement to outsource training Skills to conduct trainings

Process Owner
PROCESS INPUT PROCESS OUTPUT
HR- HEAD
Motivational tools Training plan& record
(Birthday celebration, Customer satisfaction
Festival /Function Skill Matrix
celebration, Games, Kaizen Distributed kaizen Award.
schemes) Actions for enhancement
Training Needs of Employee’s awareness
Process gaps and contribution in
Customer Expectations objective achievement.
Competence criteria PROCES Action imparted to
Employee’s awareness and S improve housekeeping and
contribution in objective building conditions.
achievement. TRAINING,
Housekeeping check list MOTIVATION &
Risk Analysis & EMPOWERMENT
Opportunity.

Team Members

All functional Heads

With what Methods? With what Key Criteria?

Identify the training needs and plan for execution Compliance to Training plan.
Execute the training and check the effectiveness No. of Man accidents.
and update skill matrix 5S Implementation.
Develop motivational activities schedule and carry
Lost time Due to Injuries.
out motivational activities
Review employee’s participation level and carry
out action to improve
Review housekeeping activities.

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 QUALITY SYSTEM PROCESS DOC. No. : QSP/HR/01
REV. No. : 02
TITLE: PROCESS FOR TRAINING, MOTIVATION & EMPOWERMENT DATE : 01.01.2018

2. PROCESS SCOPE:-

This process is applicable to define the methods for identifying the Training needs, Imparting Training,
Reviewing Training Effectiveness of the personnel performing activities affecting quality and motivate
employees to make continual improvements and to create an environment to promote innovation
motivation & empowerment to achieve quality objectives.

3. PROCESS OWNER: - HR- HEAD

4. DEFINITIONS/ABBREVIATION:- HR- HUMAN RESOURCE

5. PROCESS DESCRIPTION:-

Sr.
Activity Responsibility Ref. Doc.
No.

5.1 Review the manpower requirement along with details from Respective Process
various departments duly approved by Plant Head. owners / HODs

5.2 Competency Criteria are identified considering the Respective Process

Competency
organization chart & Skills evaluation done for all employees to owners / HODs Criteria-
check there existing level. SAC/MR/F/06
5.3 Based on the Skill Evaluation, the training needs are identified Respective Process
Training needs-
& Skill Matrix prepared for all the employees. owners / HODs SAC/MR/F/02

5.4 Based on the identified training needs and skill matrix common
Skill matrix-
training plan to be made. Based on the training calendar the HR
training is imparted to all the identified people in the SAC/MR/F/31
organization.

5.6 Training Record-

Training is imparted to the employee as per the Training Plan & SAC/MR/F/03 &
for the same, their Training Record in attendance sheet and
Individual Training
individual training record to be maintained, if in-case any
person remain left at the time of training then there re-training Record-
HR
plan to be made and training to be given to them. SAC/MR/F/29

5.7
After imparting the training, the effectiveness of the training is Training
assessed, where the effectiveness cannot be assessed Effectiveness-
HR
immediately; the same will be assessed after one week or
within one month on test sheet. SAC/MR/F/04

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 QUALITY SYSTEM PROCESS DOC. No. : QSP/HR/01
REV. No. : 02
TITLE: PROCESS FOR TRAINING, MOTIVATION & EMPOWERMENT DATE : 01.01.2018

5.8 The Effectiveness is categorized in grading System i.e.,

A - (80% - 100%) Change the Subject of Training as per
Training Plan.
B - (60% - 80%) Same Subject Awareness to be provided by
section in charge to meet the A Level.

C - (Below 60%) Same Subject Training conducted on monthly

basis by section in charge if after review their awareness level
not meets to B or A then plan outsources training.

Retraining will be scheduled for C grade.

5.9 HR Skill Matrix-

Skills to be evaluate for employees once in a six months to
SAC/MR/F/31
check their existing levels.

Sudden Training

5.10
Identify the need for sudden training in the following
situations:

 Customer complaints
 As a part of corrective action
 Change in product/ process
 Change / addition in legal& other requirements Training Record-
Respective function
SAC/MR/F/03
 Change in Management System
 Training initiated by external agencies
 Joining of a new employee
 Gap identified in existing competence level against
competence requirement

5.11
Send the need to H.R. for organizing training in case training is Respective
needed off the job.
HOD ---

Induction / On job training

5.12 Employee newly appointed are provided an induction training
program which helps them to adjust their new responsibilities Induction Training
and work environment and integrate them into the company Respective HOD SAC/MR/F/34
values, culture and benefits.

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 QUALITY SYSTEM PROCESS DOC. No. : QSP/HR/01
REV. No. : 02
TITLE: PROCESS FOR TRAINING, MOTIVATION & EMPOWERMENT DATE : 01.01.2018

Work Environment Status & 5’S

5.13 5S Audit Plan-

The organization determines required work environment with respect to air, SAC/MR/F/35
pollution, light, working temperature etc. To maintain good housekeeping 5S
audit is conducted as per plan. HR 5S Audit Check
Sheet-
SAC/MR/F/36

Employee Motivation, Empowerment & Satisfaction

5.14 Ensure that all employees are aware of objectives to contribute their efforts for
continuous improvement.
Establish Suggestion Scheme to motivate the employees. Suggestions from the
employees will be evaluated and identified by departments & best suggestion Suggestion and
will be selected & implemented as plan & the employee will be awarded. HR
Kaizen form

Distribute reward to best worker on the basis of highest attendance and for
best kaizen/suggestion.

6. KEY PERFORMANCE INDICATORS:-

 Compliance to raining plan.

 No. of Man accidents.
 5S Implementation.
 Lost time Due to Injuries.

7. REFERENCE DOCUMENTS & RECORDS:-

Sr. Description Responsibility

Format/ Doc. No.
No.
01 Training Plan SAC/MR/F/01 HR

02 Training Needs SAC/MR/F/02 HR

03 Competence Level Requirement SAC/MR/F/06 HR

Sheet
04 Sill Evaluation SAC/MR/F/30 HR

05 Sill Matrix SAC/MR/F/31 HR

06 Training Record SAC/MR/F/03 HR

07 Test Sheet For Effectiveness SAC/MR/F/04 HR

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 QUALITY SYSTEM PROCESS DOC. No. : QSP/HR/01
REV. No. : 02
TITLE: PROCESS FOR TRAINING, MOTIVATION & EMPOWERMENT DATE : 01.01.2018

08 Induction Training Record SAC/MR/F/34 HR

09 5’s Audit Check Sheet SAC/MR/F/35 HR

10 5’s Audit Plan SAC/MR/F/36 HR

11 Individual Training Record SAC/MR/F/29 HR

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