Professional Documents
Culture Documents
MGT101 Test Bank
MGT101 Test Bank
MULTIPLE CHOICE
1. Management is the process of
a. maintaining the status quo.
b. planning, organizing and staffing, leading, and controlling.
c. keeping labor from taking over.
d. facilitating groups.
3. Three roles or activities within entrepreneurial (khởi nghiệp) work that arouse
passion do NOT include:
a. opportunity recognition
b. venture growth
c. human resources
d. venture creation
5. On the job, Candice coordinates (kết hợp) the work of a small group of people and
acts as a catalyst. Her job title is most likely
a. vice president.
b. CEO.
c. plant general manager.
d. team leader.
7. Sherri Jackson is a sales manager. She searches the Internet to find new
potential(tiềm năng) markets for her products. Jackson is most directly making use
of ____ resources.
a. Human
b. Financial
c. Physical
d. Information
9. With respect to(about) creating visions, leaders often fail because they do not
a. have fancy enough visions.
b. Convert their visions into results.
c. use visions for inspiration.
d. bribe people for accomplishing a vision.
12. Making sure that competent persons fill positions is part of which managerial role?
a. Organizer
b. Liaison
c. staffing coordinator
d. resource allocator
ANS: C PTS: 1 DIF: M REF: p. 12
NAT: AACSB: Analytic, HRM
16. At the higher levels of management, the four roles that are the most important
include::
a. organizer, visionary, team builder, facilitator.
b. Liaison (liên lạc), spokesperson, figurehead, and strategic planner
c. environmental specialist, mentor, coach, ethics officer.
d. administrator, implementor, entrepreneur, task coordinator
20. According to the historically important work of Alfred D. Chandler, when choosing
an organization structure, managers should first
a. study what the competition is doing.
b. be aware of the strategy.
c. draw a hundred boxes to choose from.
d. look for the least expensive structure.
ANS: B PTS: 1 DIF: D REF: pp. 21- 22
NAT: AACSB: Reflective Thinking, Strategy
23. An important subset of interpersonal skills for managers is the ability to work
effectively and conduct business with people from different cultures.
a. Multiculturalism
b. Bilingualism
c. Diversity
d. Multinationalism
24. You are using evidence-based management when your practice is based on
a. a recent fad.
b. what your CEO thinks is hot.
c. thinking by philosophers.
d. an established principle.
ANS: D PTS: 1 DIF: D REF: p. 17
NAT: AACSB: Analytic, Strategy
MULTIPLE CHOICE
21.The majority of cultures throughout the world are
a. relationship oriented.
b. task oriented.
c. old-age oriented.
d. youth oriented.
2. The North American Free Trade Agreement (NAFTA) creates liberal trading
relationships among
a. North American and Pacific Rim countries.
b. North American and European countries.
c. the United States and Canada.
d. the United States, Canada, and Mexico.
3. A concern(quan tâm) many labor union officials have about NAFTA is that it has
created
a. wealthy Canadian and Mexican workers at the expense of U.S.
workers.
b. a job loss for American workers.
c. widespread violations of child labor laws.
d. limited trade between Mexico and the United States.
4. The major purpose of the European Union (EU) is to turn member countries into
a. Countries with the identical currency.
b. a single marketplace for ideas, goods, and services.
c. free trade agreements with the United States.
d. fierce competitors.
6. An advantage of free-trade agreements for a company like Big Moe, the paper
recycler in New Jersey, is that the company can
a. avoid paying United States income tax.
b. avoid paying New Jersey income tax.
c. import trees from China and India more readily.
d. Export more easily.
9. You are attempting to sell a British customer a corporate jet. He tells you that your
proposal "holds of bit of promise." At this point you probably
a. will sign a contract within the hour.
b. are being scrutinized for ethical violations.
c. stand a good chance of making the sale.
d. have no chance of making the sale.
11. Billy is a supervisor(người giám sát) from Billings, Montana (United States). You
can tell that Billy is ethnocentric(chủ nghĩa dân tộc) when he
a. worries about the U. S. trade deficit.
b. Decorates his cubicle with photos of cowboys, cowgirls, and their
horses.
c. claims that the "real good people are only from Montana."
d. deliberately hires people who will make his group more diverse.
12. You have good global leadership skills when you can
a. go on an overseas business trip without developing culture shock.
b. effectively lead people from other cultures.
c. get diverse members of your group to work well together.
d. speak two or more languages fluently.
13. A major effect of a weak currency is that companies based in the country with the
weak currency
a. can export more readily.
b. find it more difficult to export.
c. are forced to increase their wages.
d. are forced to decrease their wages.
24. Which one of the following is the least likely to be an advantage of cultural
diversity to the organization?
a. The company gains a marketing advantage, including increased sales and profits.
b. The company is able to recruit a wider range of talented people.
c. The company does not have to deal with different perspectives, thereby slowing
down problem solving.
d. The company advertising reduces the number of cultural bloopers and hidden
biases.
MULTIPLE CHOICE
1. Planning is
a. a complex and comprehensive process involving interrelated stages.
b. organizing, implementing, and controlling.
c. finding the best person for a job.
d. communicating effectively with stakeholders.
4. Branch manager Hector establishes recycling goals for his branch(chi nhanh) to
support the company's strategic goal of being a good environmental partner. What
is Hector doing?
a. tactical planning
b. strategic planning
c. long-range planning
d. vision formulation
5. A study of CEO failure indicated that 70 percent of the time their failures were
attributed(dc cho la) to
a. poorly developed plans.
b. poor execution, not poor planning.
c. over-ambitious plans.
d. lack of adequate cost controls.
11. The purpose of the strategic inventory(hang ton kho) is to help the manager
a. size up the environment accurately.
b. determine how much inventory is on hand.
c. involve workers at all levels in formulating strategy.
d. develop operating plans.
14. Which one of the following is not one of the five competitive forces that business
strategists are supposed to take into account?
a. competition among business units within the firm
b. the power of customers to affect pricing and reduce profit margins
c. the threat of similar or substitute products
d. the power of suppliers to influence the company's pricing
15. The firm's purpose and where it fits into the world is identified by the
a. strategy.
b. policy.
c. mission.
d. objective.
16. McDonald's states that it would like "to satisfy the world's appetite for good food,
well-served, at a price people can afford." The preceding reflects McDonald's
a. cost-leadership strategy.
b. mission.
c. annual goal statement.
d. advertising campaign.
17. Krispy Kreme donuts, a well-known donut retailer (but much smaller than Dunkin
Donuts), most likely emphasizes which one of the following business strategies?
a. cost leadership
b. product differentiation
c. strategic alliances
d. high speed
18. When two pharmaceutical firms get together to market a drug, their strategy is
referred to as
a. high speed.
b. cost leadership.
c. product differentiation.
d. a strategic alliance.
21. Assume that Motorola developed a cell and camera phone so small it comes with a
strap to wear on the wrist like a watch. Which strategy does this product launch
most likely fit?
a. cost leadership
b. product differentiation
c. Focus
d. high speed
22. Save-A-Lot has become one of the most successful grocery chains by serving the
poor and offering low prices. This is an example of
a. focus strategy.
b. premium pricing.
c. product differentiation
d. cost leadership
ANS: D PTS: 1 DIF: M REF: p. 137
NAT: AACSB: Reflective Thinking, Strategy
25. Part of Domino’s Pizza’s original success was based on getting pizzas delivered
more quickly than competitors. This strategy is called
a. strategic planning
b. cost leadership
c. focus.
d. high speed
MULTIPLE CHOICE
1. Juanita is a data-driven manager, so she
a. minimizes interaction with people when working.
b. bases her decisions on facts.
c. finely tunes her intuition.
d. emphasizes politics in her decision making.
3. A judgmental forecast is
a. based on a collection of subjective opinions..
b. a qualitative forecasting method.
c. both a & b
d. a quantitative forecasting method.
6. CEO Maria is so convinced that company sales will triple, that she commits the
company to lavish new expenses without making contingency plans if the sales
growth does not take place. Maria might be falling into the
a. prudence trap.
b. overconfidence trap.
c. recallability trap.
d. subjective thinking trap.
7. The World Future Society predicts that 100 million people with telecommute by the
year 2015, illustrating a(n) ____ forecast.
a. Economic
b. Sales
c. Technological
d. Doomsday
8. The two major variables considered by Gantt charts and milestone charts are
a. planned and actual work.
b. past and present.
c. time and motion.
d. price and cost.
10. The critical path is the path through the PERT network with the
a. shortest completion time.
b. longest completion time.
c. most probable time.
d. pessimistic time.
11. With a more refined application of PERT, the optimistic, pessimistic, and most
probable times should be based on
a. Bureau of Labor Statistics estimates.
b. the intuition of someone new to the task.
c. the intuition of a well-experienced worker.
d. a frequency distribution of estimates.
12. In addition to estimating the time required for activities, advanced applications of
PERT estimate the
a. job satisfaction associated with the task.
b. amount of resources to needed to accomplish the job.
c. productivity bonuses paid to workers who finish on schedule.
d. starting day of the project.
14. Break-even analysis indicates the ____ that will be necessary to justify a new
expense.
a. increase in sales.
b. increase in costs.
c. amount of profit.
d. volume of activity.
17. An expected value for a decision tree is the value you would expect if
a. you calculated how much revenue is needed to break even.
b. your business were sold within 30 days.
c. a particular decision is made a large number of times.
d. you took a poll of what people want.
20. Under a just-in-time inventory system, inventory is moved into a plant as soon as
a. the supplier can deliver.
b. the manufacturer has shelf space.
c. it can be bought at the right price.
d. it is needed.
MULTIPLE CHOICE
1. Marvin's job involves selling used trucks. To boost his job satisfaction, Marvin's
boss authorizes him to tell the dealer when a truck needs a paint job in order to sell.
Which task characteristic has been added to Marvin's job?
a. feedback from the job
b. decision-making authority
c. work methods autonomy
d. task significance
3. Airplane mechanic Clyde tells his boss, "This job is killing my back. Crawling into
small places every day is more than I can tolerate." Which job sub-dimension is
Clyde complaining about?
a. Ergonomics
b. Interdependence
c. skill variety
d. work methods autonomy
ANS: A PTS: 1 DIF: M REF: p. 230
NAT: AACSB: Analytic, Environmental Influence
12. Priscilla, a customer service representative at a call center, adds to her job by asking
customers how much they liked their previous purchase. Priscilla is engaged in job
a. simplification.
b. rotation.
c. crafting.
d. specialization.
14. Which one of the following is not a common type of job crafting? Making changes
in
a. the pay structure of a job.
b. the number and types of job tasks.
c. the interactions with others on the job.
d. one's view of a job.
16. An experiment about noise levels with female clerical workers demonstrated that
the workers exposed to noise
a. increased their productivity levels.
b. capitalized more on ergonomic features of their work furniture.
c. experienced inner-ear damage.
d. developed high levels of stress hormones in the blood.
18. A study showed that a major reason why employees are hesitant to use the flextime
option is that they
a. are concerned about appearing uncommitted to work.
b. dislike starting work so early.
c. dislike staying so late at work.
d. cannot afford the reduction in pay.
MULTIPLE CHOICE
1. The clearest example of a staff department in a manufacturing(chế tạo) organization
would be
a. sales.
b. operations.
c. food services.
d. quality assurance.
2. One of the reasons that bureaucracies(bộ máy hành chính) have endured(chịu đựng)
is that they
a. provide ample opportunity for risk taking and thrill seeking.
b. help satisfy people's need for order and security.
c. were designed with the age of the Internet in mind.
d. are almost immune to downsizing.
10. Companies such as Dell purchase complete designs for some digital devices from
Asian developers. This is called
a. division of labor
b. Outsourcing
c. Implementing
d. scenario planning
11. You know that you are a homesourcing agent when you
a. perform call center duties out of your home.
b. sell products from door to door.
c. organize parties in your home to sell products.
d. work in a large call center responding to problems with consumer
products.
15. Flexible organization structures, such as project and matrix structures, are the most
likely to be found in
a. high-technology firms.
b. lumber mills.
c. pasta factories.
d. poultry processing plants.
19. The dimension or organization culture called a sense of ownership, typically comes
about when
a. the company helps employees purchase houses.
b. employees develop pride in the company.
c. the company helps employees get out of debt.
d. employees purchase stock in the company.
20. The primary way that employees learn the organization culture is through
a. the process of socialization.
b. studying the company Website.
c. studying the company intranet.
d. making mistakes and then being corrected.
22. CEO Justin wants to sustain the company's culture. One of the recommended
actions he can take is to
a. suggest that employees decide on their own culture.
b. bring outsiders into the company whose values clash with the
company's culture.
c. include a statement of the company's desired culture in the annual
report.
d. serve as a role model for the desired attitudes and behaviors.
MULTIPLE CHOICE
1. Human resources executive Sarah says, "I finally have a seat at the table." She most
likely is implying that
a. she is allowed into the executive dining room.
b. her work is tied in with company business strategy.
c. she no longer has to stand in the back of the room during meetings.
d. she will be allowed to negotiate with the labor union.
4. According to the theory of job imbeddedness, whether employees stay with a firm
depends on
a. how long a worker has held the job.
b. how well the employee is liked by coworkers.
c. a variety of factors on and off the job.
d. the worker's demographic characteristics.
15. The purpose of a realistic job preview is to give the job applicant a(n)
a. accurate picture of the potential problems within the job.
b. accurate picture of the earnings potential within the job.
c. thorough analysis of his or her perceived strengths.
d. thorough analysis of his or her perceived weaknesses.
16. Lucy applies for the position of ambulance medic. To give her a job simulation
screening test, the interviewer
a. asks her to say the alphabet backwards in three minutes.
b. has her stop the bleeding of an accident victim.
c. interviews her in an ambulance.
d. interviews her in an operating room.
18. A key advantage of delivering training content by MP3 players is that workers can
a. listen to music while being trained.
b. impress customers with how cool they look.
c. design their own training content.
d. receive training during spare moments.
23.
A ranking system that requires managers to rank each employee within each unit
and
distribute raises and bonuses accordingly is called
a. stack-ranking
b. 360-degree feedback
c. employee benefits
d. workman’s compensation
24. Under a variable pay system, workers receive some of their pay based on
a. demonstration of skills.
b. demonstration of competencies the company needs for its success.
c. number of years of employment.
d. actual job performance.
CHAPTER 10—LEADERSHIP
MULTIPLE CHOICE
2. Management focuses on
a. continuous improvement of the status quo.
b. change that compels a group to innovate.
c. eliciting cooperation and teamwork.
d. having a vision
3. Team members must identify with the leader in order for the leader to exercise ____
power.
a. Reward
b. Coercive
c. Legitimate
d. Referent
10. For best results, the leader should combine self-confidence with
a. humility.
b. arrogance.
c. dishonesty.
d. a little sarcasm.
13. Which one of the following is the least likely to be an effective leadership
behavior?
a. giving and receiving frequent feedback
b. setting high performance standards for group members
c. being the opposite of a servant leader
d. quick recovery from setbacks
17. According to the Leadership Grid, which style of leadership leads to trust and
respect?
a. authoritarian management.
b. sound management.
c. extraverted management.
d. crisis management
MULTIPLE CHOICE
10. Job satisfiers or motivators, according to the two-factor theory, relate to the
a. financial bonuses associated with the job.
b. content of the job.
c. working conditions surrounding the job.
d. benefits associated with the job.
11. Which of the following job factors is most accurately classified as a dissatisfier?
a. opportunity for advancement
b. recognition for good work
c. working conditions
d. Responsibility
12. Which one of the following job factors is considered important for motivating the
young generation of workers?
a. close monitoring of work such as through time clocks
b. limited vacations
c. minimizing feedback
d. loads of responsibility
15. Which one of the following statements best fits the category of a superordinate goal
at the manufacturer of latex gloves?
a. "Let's find a way to cut back on skin rashes from wearing our gloves."
b. "The purpose of our latex gloves is to save lives."
c. "Let's exceed last year's sales by 20 percent this year."
d. "Let's diversify into foot protectors."
16. Laboratory supervisor Sasha, is attempting to use the Pygmalion effect when she
says to her group,
a. "We will soon be implementing a bonus system."
b. "Who in this lab is not smart enough to do his or her job?"
c. "We may not have the best lab group in the company, but we do try."
d. "I know that we will exceed our quota of useful ideas this year."
18. A team leader wants Kristin, a customer-service representative, to keep up her fine
record of resolving customer complaints. The team leader should compliment
Kristin
a. at the end of every workday.
b. every so often when she resolves a tough problem.
c. even when she is unable to resolve a tough problem.
d. each Monday through Thursday, but not on Friday.
20. Luis, a commercial real estate agent, says "I'm almost sure that if I close this deal
the company will give me a bonus." Luis is demonstrating a high
a. EP expectancy.
b. PO instrumentality.
c. valence.
d. need for affiliation.
ANS: B PTS: 1 DIF: D REF: p. 415
NAT: AACSB: Analytic, Motivation Concepts
23. Gainsharing is
a. a program allowing employees to participate financially in the
productivity gains they achieved.
b. the same as stock options.
c. a type of empowerment.
d. a management style.
24. Stock options give the people granted the option the opportunity to
a. purchase stock at a later date at a price established now.
b. share directly in the profits of the firm.
c. purchase company stock anytime at a specific discount.
d. purchase stock of any company through online trading.
25. People who justify such high executive compensation say the large payments
are necessary
a. to attract and retain top talent.
b. to keep the executives motivated.
c. both a & b
d. to use profit sharing.
MULTIPLE CHOICE
5. Office manager Gus has spent all his annual money for paper towels, so he requests
that until the end of the budget cycle, employees bring their own paper towels to the
office. What type of budget does Gus most likely have?
a. pro-forma
b. Master
c. Flexible
d. Fixed
6. Dunkin' Donuts franchise manager Julie estimates how much her three stores will
take in next year, as well as how much she will spend. Julie is most likely preparing
which type of budget?
a. revenue and expense
b. capital expenditure
c. Cash
d. Production
10. The EVA (economic value added) is a guide to estimating how much a company
earns in comparison to
a. competitive firms.
b. a stock index such as the Dow Jones industrial average.
c. the cost of capital.
d. the average return on government bonds.
11. The financial measure of net debt evaluates how much a company owes after taking
into account
a. the effects of inflation on debt.
b. money on hand that could be used to eliminate debt.
c. the amount of debt that could be refinanced.
d. how much debt could be eliminated by declaring bankruptcy.
13. The basic purpose of measuring cash flow is to estimate how much
a. net cash a company has during a given period.
b. money customers owe a company.
c. time is left before a company goes bankrupt.
d. return stockholders can expect during a given period.
15. The executive team at Midas Muffler and Brake decides to publish a statement of
its available cash that subtracts from the cash, the planned investments in new shops
and new technology. The statement can best be labeled a measure of
a. pro-forma earnings
b. free cash flow.
c. EBITDA (earnings before interest, taxes, depreciation, and
amortization.
d. EVA (economic value added)
16. Which one of the following is not one of the perspectives of the balanced
scorecard?
a. Financial
b. customer service
c. learning and growth
d. cost controls
MULTIPLE CHOICE
11. Two business psychologists cited in the management text claim that good coaching
a. is simply good management.
b. cannot be done by managers.
c. should not be part of a manger's responsibility.
d. should be the responsibility of top-level management only.
12. The recommended time to give negative feedback about poor performance is
a. close in time to the incident of poor performance.
b. immediately after regular working hours.
c. just before the start of the workday.
d. as part of the annual performance evaluation.
16. Lester, a credit analyst, is caught selling illegal drugs to co-workers. He will most
likely receive
a. progressive discipline.
b. summary discipline.
c. corrective discipline.
d. a referral to the EAP.
23. Which of the following is the most recommended approach to dealing with a
difficult employee?
a. Avoid humor about the problem being caused.
b. Judge the person quickly
c. Explain the importance of teamwork.
d. Stand fast and do not make unwarranted concessions.