- Message: a performance that uses words an or nonverbal behaviors to convey thoughts

and feelings and intentions of speaker

- Encoding: Creating messages that convey our meaning and goals by selecting words and
behaviors we believe represent our ideas and feelings
- Decoding: interpreting words and behaviors to make sense of messages we receive from
others
 Message Production
- Interaction Goals: things we want to accomplish during conversations
- Goals-Planning-Action Theory: goals motivate us to communicate; planning determines
what we say
- Message Planning: identifying strategies to use to accomplish the goal of your message
- Canned Plan: learned communication strategy for specific type of situations
- Scripts: sequences of communication behaviors; specific messages designed to carry out
a plan
 Message Interpretation: Process of understanding a message you have received.
 Interaction Coordination: Activities that conversation participants perform to adjust their
behaviors to that of the other. -> Feedback: actual information about how your message
was received
 Communication Context: The set of background conditions surrounding an interaction.
- Physical context: The place where you exchange messages ->Social Context: Type and
closeness of the relationship
- Historical Context: Background of previous comm. episodes.
- Physical Context: Moods Feelings of each person.
- Cultural Context: Beliefs, values, attitude, common to each persons specific culture)
 Noise: Any stimulus that interferes with sharing meaning.
- External Noise: Physical sights, sounds, and other stimuli that draw your attention away
from the message.
- Internal Noise: mental thoughts and feelings that interfere with messages
- Semantic Noise: words in a message that interfere with or distort the meaning