(i) Job Description - Spark ATSE/Spark TSE/Sr.

Spark TSE (L3, L4,L5)

Mission

As a Spark Technical Solutions Engineer, you will provide a deep dive technical and consulting
related solutions for the challenging Spark/ML/AI/Delta/Streaming/Lakehouse reported issues
by our customers and resolve any challenges involving the Databricks unified analytics
platform with your highly comprehensive technical and customer communication skills. You
will assist our customers in their Databricks journey and provide them with the guidance,
knowledge, and expertise that they need to realize value and achieve their strategic objectives
using our products.

Outcomes

● Performing initial level analysis and troubleshooting issues in Spark using Spark UI
metrics, DAG, Event Logs for various customer reported job slowness issues.
● Troubleshoot, resolve and suggest deep code-level analysis of Spark to address
customer issues related to Spark core internals, Spark SQL, Structured Streaming,
Delta, Lakehouse and other databricks runtime features.
● Assist the customers in setting up reproducible spark problems with solutions in the
areas of Spark SQL, Delta, Memory Management, Performance tuning, Streaming, Data
Science, Data Integration areas in Spark.
● Participate in the Designated Solutions Engineer program and drive one or two of
strategic customer’s day to day Spark and Cloud issues.
● Plan and coordinate with Account Executives, Customer Success Engineers and
Resident Solution Architects for coordinating the customer issues and best practices
guidelines.
● Participate in screen sharing meetings, answering slack channel conversations with
our internal stakeholders and customers, helping in driving the major spark issues at
an individual contributor level.
● Build an internal wiki, knowledge base with technical documentation, manuals for the
support team and for the customers. Participate in the creation and maintenance of
company documentation and knowledge base articles.
● Coordinate with Engineering and Backline Support teams to provide assistance in
identifying, reporting product defects.
● Participate in weekend and weekday on-call rotation and run escalations during
databricks runtime outages, incident situations, ability to multitask and plan day 2 day
activities and provide escalated level of support for critical customer operational
issues, etc.
 ● Provide best practices guidance around Spark runtime performance and usage of
Spark core libraries and APIs for custom-built solutions developed by Databricks
customers.
● Be a true proponent of customer advocacy.
● Contribute in the development of tools/automation initiatives.
● Provide front line support on the third party integrations with Databricks environment.
● Review the Engineering JIRA tickets and proactively intimate the support leadership
team for following up on the action items.
● Manage the assigned spark cases on a daily basis and adhere to committed SLA's.
● Achieving above and beyond expectations of the support organization KPIs.
● Strengthen your AWS/Azure and Databricks platform expertise through continuous
learning and internal training programs.

Competencies

● Min 6 years of experience in designing, building, testing, and maintaining

Python/Java/Scala based applications in typical project delivery and consulting
environments.
● 3 years of hands-on experience in developing any two or more of the Big Data,
Hadoop, Spark,Machine Learning, Artificial Intelligence, Streaming, Kafka, Data
Science, ElasticSearch related industry use cases at the production scale. Spark
experience is mandatory.
● Hands on experience in the performance tuning/troubleshooting of Hive and Spark
based applications at production scale.
● Proven and real time experience in JVM and Memory Management techniques such as
Garbage collections, Heap/Thread Dump Analysis is preferred.
● Working and hands-on experience with any SQL-based databases, Data
Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL
Server, MySQL and SCD type use cases is preferred.
● Hands-on experience with AWS or Azure or GCP is preferred
● Excellent written and oral communication skills
● Linux/Unix administration skills is a plus
● Working knowledge in Data Lakes and preferably on the SCD types use cases at
production scale.
● Demonstrated analytical and problem-solving skills, particularly those that apply to a
“Distributed Big Data Computing” environment.
(ii) Job Description - Lead Spark TSE (L6)
Mission

As a Lead of the Spark Technical Solutions team, you will lead a team of Technical solution
engineers and be responsible for driving deep dive technical solutions for any issues reported
by Databricks customers. We expect the technical lead to resolve the technical challenges
with comprehensive technical and customer communication skills. You will assist our
customers in their Databricks journey and provide them with the guidance, knowledge, and
expertise that they need to realize value and achieve their strategic objectives using our
products.

Outcomes

● As a Lead and member of the technical solutions team, you will be directly responsible
for leading and driving technical solutions for the problems reported by Databricks
customers.
● Perform initial level analysis and troubleshooting issues in Spark using Spark UI
metrics, DAG, Event Logs for various customer reported job slowness issues.
● Troubleshoot, resolve and suggest deep code-level analysis of Spark to address
customer issues related to Spark core internals, Spark SQL, Structured Streaming,
Delta, Lakehouse and other databricks runtime features.
● Assist the customers in setting up reproducible spark problems with solutions in the
areas of Spark SQL, Delta, Memory Management, Performance tuning, Streaming, Data
Science, Data Integration areas in Spark.
● Contribute in the development of tools/automation initiatives.
● Responsible for directly monitoring, reporting, and driving improvements to
team-level metrics and KPIs, acting as an escalation point with customers and internal
teams, and optimizing and developing support processes and tools.
● Responsible for working across multiple cross functional teams that include
Engineering, product management, sales and customer success; manage Hiring,
mentoring and onboarding new support engineers.
● Regularly meet one-on-one with your direct reports, conducting annual reviews
and career development discussions throughout the year
● Be hands-on to assist the team members in resolving issues related to Spark core
internals, Spark SQL, Structured Streaming, Delta, Lakehouse and other databricks
runtime features.
● Manage and drive best practices guidance around Spark runtime performance and
usage of Spark core libraries and APIs for custom-built solutions developed by
Databricks customers; contribute in the development of tools/automation initiatives.
 ● Own Engineering JIRA tickets and proactively work to bring quicker resolutions to
customer reported issues; participate in creation of knowledge base articles.
● Participate in weekend and weekday on-call rotation and run escalations during
databricks runtime outages, incident situations, ability to multitask and plan day 2 day
activities and provide escalated level of support for critical customer operational
issues, etc.

Competencies

● Min 8 - 12 years of experience in designing, building, testing, and maintaining

Python/Java/Scala/Spark based applications in a typical project delivery and
consulting environments.
● 3 years of hands-on experience in developing and leading any two or more of the Big
Data, Hadoop, Spark,Machine Learning, Artificial Intelligence, Streaming, Kafka, Data
Science, ElasticSearch related industry use cases at the production scale. Spark
experience is mandatory.
● Hands on experience in the performance tuning/troubleshooting of Hive and Spark
based applications at production scale. Real time experience in JVM and Memory
Management techniques such as Garbage collections, Heap/Thread Dump Analysis is
preferred.
● Working and hands-on experience with Data lakes and any SQL-based databases, Data
Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL
Server, MySQL is preferred.
● Hands-on experience with AWS or Azure or GCP is preferred;
● Experience in implementing CI/CD, Monitoring/alerting for Production Systems. ·
Technical lead in design, implementation and support of large scale data and analytics
solutions that are highly reliable, flexible, and scalable.
● Experience in leading and driving end-to-end projects and have reported and
escalated to top levels.
● Experience in leading teams in an organization involving multiple reporting lines.
● Strong written and verbal communication skills; very good analytical, organizational,
multi-tasking skills.

(iii) Job Description - Spark Technical Solutions Analyst (L2)

Mission

As a Technical Solutions Analyst, you will provide technical support for Spark and Cloud
Platform related issues and resolve any challenges involving the Databricks unified analytics
platform. You will assist our customers in their Databricks journey and provide them with the
guidance, knowledge, and expertise that they need to realize value and achieve their strategic
objectives using our products.

Outcomes

● Performing initial analysis and troubleshooting issues in product deployment, data

migration, workspace recovery, Networking setup, IAM functionalities of Databricks
AWS/Azure Cloud environments.
● Performing initial analysis and troubleshooting issues in Spark using Spark UI metrics,
DAG, Event Logs for various customer reported job slowness issues.
● Provide proactive solutions/suggestions for the Spark/Platform library integration
issues.
● Assist the technical support team members in setting up cloud resources, notebook
environment, cloud labs, test bed, log downloads setup, networking for reproducing
Spark/Platform issues.
● Experiment Private Preview features (Spark/Platform) with the help of the technical
leadership team and document the test results.
● Provide initial level of analysis around third party integrations with Databricks
environment.
● Facilitate screen sharing meetings, slack channel conversations with our internal
stakeholders and customers, helping in pulling affected customer subscription ids and
assisting in documenting the incident summary for the Incident Management team.
● Review Support team JIRA tickets and proactively intimate the support leadership
team for following up on the action items.
● Assist in the development of tools/automation initiatives.
● Manage Customer Support Cases on a daily basis and adhere to committed SLA's.
● Build an internal wiki, knowledge base with technical documentation, manuals for the
support team and for the customers.
● Coordinate with Engineering teams to provide assistance in identifying, reporting
product defects.
● Participate in the creation and maintenance of company documentation and
knowledge articles
● Be a true proponent of customer advocacy
● Strengthen your AWS/Azure and Databricks platform expertise through continuous
learning and internal training programs.

Competencies

● 0-2 years of experience in designing, building, testing, and maintaining

Python/Java/Scala based applications.
● 3-6 months of Internship experience in Big Data, Artificial Intelligence, Data Science,
Product Development, Growth, etc areas at reputed companies is preferred.
● Proven experience in a real time project or an academic project on the subject areas
such as Hadoop/Spark/ML/Deep Learning/AI/Robotics/NLP/Cloud Computing is
preferred.
● Hands-on project experience in Data Structures, Software Algorithms, Operating
Systems, Distributed Computing areas.
● Conceptual understanding and hands-on experience with any SQL-based database,
Datawarehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL
Server, MySQL is preferred.
● Good Linux/Unix administration skills is preferred
● Basic understanding or a good hands-on project experience with Hadoop/Spark
Ecosystems in either an administrative, development, or support role is preferred.
● Hands-on experience with AWS or Azure is preferred
● Excellent written and oral communication skills
● Demonstrated analytical and problem-solving skills, particularly those that apply to a
“Distributed Big Data Computing” environment.