Statement addressing Selective Criteria

I have skill and experience from my previous employment that are relevant to this job.

I have the organisational skills and capacity to work with flexibility and to act independently
within established guidelines. I’ve worked independently from my previous jobs, which have
required good organisational skills to manage my own workloads and to achieve targets
assigned.

I always maintain a professional manner in all aspects of communication and am responsive to

all enquires. I have excellent communication skills, as most of the business dealings in my
previous and latest job, have required good interactions with clients to meet their needs. I have
good relationships with my fellow colleagues and always provide a high quality of customer
service. In my previous job, I needed to maintain strong communicate to customers throughout
the process of a home loan application. I have been acknowledged from the CEO on my
communication and customer service towards my previous clients.

I am able to demonstrate a capacity to exercise judgement in applying practice, methods and

standards. In my previous job, I always researched bulletin and credit policies to ensure that all
the applications were within bank standard. I also researched the Operational blueprint if I was
unsure on certain processes as a service officer. I am able to use initiative to solve operational
matters and make timely and accurate decisions relating to my duties. I showcased initiative
through conducting thorough research and by seeking advice from more experienced staff to
provide quality service to clients.

I am knowledgeable on MS office or similar programs to do most of the office work and have an
ability to adapt to new technology and procedures that are required. I have good written skills
with the ability to prepare correspondence and documents which are clear, concise and accurate.
I have previous experience writing concise emails updating all my clients and addressing any
enquiries.

In my previous position, I was required to manage my time effectively as I had task such as
interviewing clients, attending enquiries, paperwork and proactive outbound calls assigned to me
within a time spam. Through my time management, I would always achieve the target set by
management.

I strongly believe in teamwork as it helps achieve more. I always treat my team members with
respect and am sensitive towards their needs. I always go above and beyond my own role and
can handle multiple tasks when necessary.