Professional Documents
Culture Documents
1 Background
1.2 The current RfP is being released to invite proposals for establishing network of
diagnostic centres in public hospitals / health facilities across the State, defined as separate
lots as follows:
2.1 The agency [a single legal entity or a consortium thereof] selected through this RfP
shall be required to set up one or more of the following three types of diagnostic centres in
the assigned Lot(s):
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• Category-B Diagnostic Centres: These are required to be established at the
hospitals / health facilities [50-100 bedded each] situated at the headquarters of the
12 newly created districts, 8 civil hospitals and 46 such Community Health Centres
which are being strengthened as First Referral Units1. These are seen as
intermediate level centres providing intermediate range of lab and radiology
services.
• Category-C Diagnostic Centres: These are required to be established at the 103
non-FRU Community Health Centres and 200 such Primary Health Centres which
are being strengthened as 24 x 7 PHCs2. These centres will provide the primary
range of lab and radiology services.
2.2 The number of facilities in various lots are given in the table below.
The list of hospitals in category A and B, list of non-free CHCs (category-C) and the number
of 24 x 7 PHCs (category-C) are given at Annex-1.
2.3 The minimum lab / radiology services required to be provided at each category of the
diagnostic centres will be as given below.
1 Availability of Caesarian Section and blood transfusion services are the critical determinants of functionality
ofaFRU.
2 Availability of delivery services, round-the-clock, is critical determinant of a "24x7 PHC.
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Category- B - Radiology services : USG-Plain
Microbiology Culture and sensitivity of blood, sputum, pus, urine, KOH study for
fungus, Bacteriological analysis of water by rapid H2S test
Serology Coomb's test, Lepto spirosis (Rapid test/ELISA) and HCV
Notes:
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Option to appoint 'concessionaires'
2.4 The Agency may operate the centres directly [i.e. through staff directly contracted by
it] or may engage 'concessionaires' to operate the centres on revenue / profit sharing basis.
However, in so far as the State Government is concerned, the liability for complying with
contractual obligations with regard to the services shall rest with the Agency. The agency will
also have to ensure that each centre - directly managed or placed under a 'concessionaire'
complies with the manpower and other standards specified in the Nursing Home Act Rules.
Pricing of services
2.5 The fee for various tests shall be fixed with reference to the "rates approved for Non-
NABL accredited centre in Delhi under the Central Government Health Services", in the
following manner:
• Every Applicant / Bidder shall quote its 'discount offered" in its financial bid.
Separate discounts can be offered for each Lot.
• After the Agency has been selected, it will submit a 'schedule of rates' for the Lots
assigned to it in the following format:
SI No. Test / procedure Approved rate for Rate after Rate after
non-NABL centre in applying rounding off
Delhi (on date of discount / the rate in
submission) premium column (4)
quoted in to nearest
the bid multiple of 5
(D (2) (3) (4) (5)
• The State Government shall issue a notification, taking into account the above
information, announcing the schedule of rates applicable for each Lot.
2.6 Revision of rates: The schedule of rates fixed in accordance with the above
procedure shall be allowed to be revised as and when the CGHS rates for non-NABL
accredited centres are revised.
2.7 Procedure for revision of rates: As and when the CGHS rates are revised, the
Agency shall submit a 'revised schedule of rates' in the following format:
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2.8 The State Government shall issue a notification, taking into account the above
information, announcing the revised schedule of rates applicable for diagnostics services
delivered under the PPP project.
2.9 Revised rates shall be notified within 30 working days from the date of submission of
the revised schedule of rates and the new rates will be applicable from the date of their
notification.
2.10 Regardless of the choice made by the Agency with regard to mode of operating the
centres (that is, directly managed or managed through concessionaires), each centre will
have to be established as a separate 'business centre' and will have to have maintain data
on key details of its operations.
NABL accreditation
2.11 If the Agency obtains NABL / NABMIS certification /accreditation for a centre, the
prices for the concerned lab / radiology centre can be revised with reference to the rates
approved for "NABL accredited centre in Delhi under the Central Government Health
Services". The revised rates shall be notified as per the procedure mentioned above.
3 Branding
3.0 The Centres to be operated under the PPP shall be popularized by assigning them a
unique name. The name for the centres shall be chosen after selection of the Agency /
Agencies.
4.1 The State Government shall provide, through the Jeevan Deep Samitis of concerned
hospital / health centre, space for the lab and radiology centre. The space shall be provided
along with a separate electricity meter connection. The payment of electricity charges will
have to be borne by the Agency [or the concessionaire appointed by it].
4.2 The Agency will have the freedom to use diagnostic centres to serve 'external'
customers.
4.3 The State will offer to the Agency the 'right to first refusal' in expanding the network
of diagnostic services beyond those listed in this RfP including the Medical Colleges and
District Hospitals which are not included in this RfP.
4.4 The State will notify the revised schedule of rates within 30 working days of
submission of the proposal by the Agency.
4.5 The State will also allow the Agency to add X-ray services in future at all the facilities
included in this RfP, depending upon the performance of services.
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5 Expected volume of business
5.1 Currently, the availability and quality of diagnostic services is very un-even across
the regions and levels of facility. Even so, the past data indicates that the minimum daily
OPD would be 50-60 for category-C facilities, 90-100 for category-B facilities and 130-150
for category-A facilities. Using these OPD figures and making certain assumptions about the
percentage of cases requiring radiology services (CT-Scan, USG, X-ray) and lab tests, the
annual expected number of cases coming from the public facilities themselves will be as
presented below.
Number
of Annual expected numbers
Ave- %age OPD cases expected to
facilities (rounded off numbers)
Cate- rage require (per facility)
Division
gory daily
OPD
CT X- lab CT
USG USG X-ray
Scan ray tests Scan lab tests
A 2 130 1 7 85 950 6,600 80,000
B 12 90 5 75 20,000 2,96,000
Surguja
C 53 50 6 60 58,000 5,80,000
Total 67 950 26,600 58,000 9,56,000
A 1 135 1 7 85 500 3,450 42,000
B 13 90 5 75 21,000 3,20,000
Bastar
C 65 50 6 60 72,000 7,10,000
Total 79 500 24,450 72,000 10,72,000
A 4 150 1 7 85 2,200 15,000 1,85,000
B 24 100 5 75 44,000 6,50,000
Raipur
C 116 60 6 60 1,52,000 15,20,000
Total 144 2,200 59,000 1,52,000 23,55,000
A 3 140 1 7 85 1,500 10,700 1,30,000
B 17 100 5 75 31,000 4,65,000
Bilaspur
C 69 60 6 60 90,000 9,00,000
Total 89 1,500 41,700 90,000 14,95,000
It may be noted that the case load will increase substantially over the medium term as the
regularity of availability of diagnostic services improves.
Since the State has decided to universalize the coverage of RSBY to include non-BPL
families and is designing a plan to incentivize service providers at the public hospitals to
increase their share in the RSBY clients, the captive market is likely to grow several fold over
the duration of project.
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6 Project period, phasing and expansion
6.1 The State will sign an agreement with the successful bidder for operating the
diagnostic services for a period of 10 years which shall be subject to extension / reduction,
based on performance, as explained in para 7 below.
6.2 The Agency will have to adhere to the following time lines for establishing and
expanding the network:
Note: The State Government shall ensure that the physical possession of the space is made
available to the Agency within 1 month from the signing of Agreement. In cases where this is
not possible (e.g. due to delay in minor repairs or installation of electricity meter), the above
preparatory period shall be suitably extended.
7.1 The payment for the tests carried out for the following category of patients shall be
made by the Jeewan Deep Samiti of the hospital where the lab / diagnostic centre is located:
7.2 For all other cases - non-BPL cases from the hospital and patients referred by the
private sector hospitals / doctors, payment shall be made by the person concerned.
7.3 The payment by the Jeevan Deep Samiti will be made on monthly basis on the basis
of invoice to be submitted by the lab / diagnostic centre.
7.4 The rates shall be the same for all category of clients.
7.5.1 The performance of a lab / diagnostic centre shall be treated as 'satisfactory' if the
turn around time is 24 hours or less for routine tests and 4 hours or less in emergency
cases in at least 90% of cases. It will be the treating physician who will decide whether a test
is to be done on emergency basis.
7.5.3 The performance assessment will be done on an annual basis through a third party
performance auditor, based on an audit of the in-and-out data records maintained by the
labs / diagnostic centres.
Note: Sickle-cell electrophoresis and culture sensitivity tests may need more time than
stipulated above and, therefore, shall not be included while calculating the actual turn around
time.
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7.6 Performance bonus and penalty;
7.6.1 If a lab / diagnostic centre exceeds the satisfactory level as defined above, it will be
entitled to a performance bonus calculated @5% of amount payable. The bonus amount
shall be payable on annual basis after the assessment of the performance by the third party.
7.6.2 If the performance of 90% or more of the labs / diagnostic centres operated by an
Agency (selected for a Lot) are rated as 'satisfactory', its contract shall be extended by one
year
7.6.3 If a lab / diagnostic centre fails to achieve the 'satisfactory' level as defined above, its
monthly payments for the second year shall be reduced @5%. In case it achieves the
'satisfactory' level in year-2, the penalty shall be revoked. Otherwise the penalty amount
shall be increase to 10% for the third year.
7.6.4 If more than 25% of labs / diagnostics centres operated by an Agency (selected for a
Lot) are found to be below satisfactory level in a year, the contract period of the Agency
shall be reduced by one year.
8.1 The applicant can be a 'for-profit1 or 'not-for-profit' legal entity or a consortium thereof
fulfilling the following criteria:
• Having a turn over of not less than the amount indicated in the table below in the last
three financial years- 2009-10 to 2011-12.
8.2 The applicant can be a 'for-profit' or 'not-for-profit' legal entity or a consortium thereof
fulfilling the following criteria:
• Having a turn over of not less than the amount indicated in the table below in the last
three financial years- 2009-10 to 2011-12.
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Lot applied for Minimum Average turn over in the last three
financial years (Rs lakh)
Lot-2: Surguja 200
Lot-4: Bastar 200
Lot-6: Raipur 450
Lot-8: Bilaspur 300
Notes:
• In case of consortium, the eligibility criteria will apply to the lead partner of the
consortium.
• A certificate will be required from the Auditors of the Applicant certifying the average
turn-over from the relevant diagnostic services in the last three years.
• In case an applicant has applied for 2 or more lots, the financial eligibility shall apply
on cumulative basis.
10.2 The proposals (for each lot applied for) lot are required to be submitted in three
separate envelopes as follows:
• Part-A: Proof of eligibility: This will contain the documents in support of eligibility
criteria mentioned above. This envelope shall be marked as "Part-A: Proof of
Eligibility".
• Part-B: Technical proposal: This will contain (a) a write up detailing the profile of the
agency with details of ongoing and completed projects of similar nature with cost,
contact details of the clients for the assignments undertaken, (a) the curriculum vitae
of the key personnel proposed to be assigned for the project and (b) a write up on the
manner in which the agency proposes to carry out the assignment. This envelope
shall be marked as "Part-B: Technical Proposal".
• Part-C : Financial proposal : This will contain the discount offered on CGHS rates for
non-NABL accredited centre in Delhi.
Note: The envelope containing the Financial Proposal must be clearly marked
"Financial Proposal" with a warning "Do Not Open With The Technical
Proposal."
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10.3 The three envelopes are to be placed in an outer envelope marked "Application for
establishing diagnostic centres - Lot number....". The SHRC / State Government shall
not be responsible for misplacement, losing or premature opening if the outer envelope is
not sealed and/or marked as stipulated. This circumstance may be the case for rejection of a
proposal. If the Financial Proposal is not submitted in a separate sealed envelope duly
marked as indicated above, this may constitute grounds for declaring the Proposal as non-
responsive.
11.2 The Financial proposal is to be prepared in the format given at the attached
Form-F and must be signed by the same person(s) who has/have signed the letter of
transmittal.
12 Evaluation Procedure
• Stage-1: Part-A of all proposals for a lot shall be examined to confirm if all eligibility
criteria are met. The applicants who fail to meet one or more of the stipulated
eligibility criteria shall be declared as 'non-responsive1 and their technical and
financial proposals shall not be opened.
• Stage-2: Part-B of all applicants who have crossed Stage-1 successfully shall be
opened next and evaluated on the parameters as indicated below:
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Parameter Marks Maximum
marks
Experience of the Agency in managing network of
relevant diagnostic services (radiology centres in
respect of lots 1,3,5 and 7 and laboratory services in
respect of lots 2,4,6 and 8)
Experience of 2 years or more but less than 5 years 10
20
Experience of more than 5 years 15
At least 2 States 10
3-5 States 15
Total 100
12.3 Technical proposals scoring less than 50 marks shall be declared as 'non-
responsive' and their financial proposals shall not be opened.
12.4 The final scores for an applicant would be weighted average of technical and
financial bids, where the technical and financial proposals will be assigned a weight of 70
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and 30 percent respectively. The scoring system of this 'Quality-and-Cost-Based-
Selection(QCBS)1 procedure to be used for obtaining final scores is illustrated below.
70 87 20 50 60.90 15 75.90
13.1 Last date; The deadline for submission of the bids is 1700 hours, 10th February,
2013 at the address indicated in the format for transmittal letter.
13.2 Bid Opening schedule: The bid opening dates shall be announced after the last date
and will be communicated to all Applicants for the lot. In general, following schedule will be
adopted for evaluation:
13.3 Single Proposal: A firm / legal entity should submit only one proposal. If a firm /
legal entity submits or participates in more than one proposal, all such proposals shall be
disqualified.
13.4 A Bid Security of Rs. 1,00,000 (Rupees one lakh only) in the form of Demand Draft
from any commercial bank issued in favour of "State Health Resource Centre, Chhattisgarh"
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should accompany the Proposal. Bid Securities of unsuccessful bidders will be returned to
them within 30 days of the award of contract.
13.5 A Bid Fee of Rs 25,000 (Rupees Twenty Five Thousand only) ) in the form of
Demand Draft from any commercial bank issued in favour of "State Health Resource
Centre, Chhattisgarh" should also accompany the Proposal. Bid fee is not refundable.
13.6 In case of deficiency in service delivery or required human resources, penalty will be
imposed, which will be decided on a mutual agreement basis at the time of agreement.
13.7 Each page, Form, Annexure and Appendices of the Technical and Financial Proposal
must be signed by the Authorised signatory of the firm /legal entity. All blank spaces in the
financial proposal must be filled in completely where indicated, either typed or written in ink.
13.8 State Government / SHRC reserve the right to accept or reject one or all application
without giving any explanation.
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Annex-1
List/ number of hospitals / health facilities where diagnostic services are required to
be established
Category B:
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—i
Division District Name Of Civil Hospital
Bastar Kanker Pakhanjur (FRU)
Surguja Balarampur Wadrafnagar (FRU)
Ambikapur Mainpat
Jashpur Pathalgaon
B-3: 46 FRU-CHC:
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Division District Name Of FRU CHCs
Pali
Bastar Bastar Bakawand
Darbha
Kondagaon Keshkal
Dantewada Geedam
Katekalyan
Kanker Charama
Bhanupratappur
Sarguja Sarguja Udaypur
Sitapur
Balrampur Rajpur
Jashpur Pharsabahar
Pathalgaon
Koriya Bharatpur
Manendragarh
Category C:
Gariyaband Fingeshwar
Rajim
Mainpur
Dewbhog
Chhura
Kawardha Jhalmala
Pipariya
Bodla
Mahasamund Basna
Dhamtari Gujra
Bilaspur Bilaspur Marwahi
Pendra
Takhatpur
Mungeli Pathariya
Raigarh Baramkela
Pussore
Chaple
Tamnar
Dharamjaygarh
Kapu
Janjgir Baloda
Dabhra
Bamhnidih
Baloda
Kharod
Malkharoda
Korba Kathghora
Pondiuprora
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Division District Non FRU CHC
Manora
Koriya Sonhat
Chirmiri
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Form T
Letter of Transmittal
To,
Executive Director,
State Health Resource Centre,
1st Floor, Health Training Centre Building,
Kalibari, RAIPUR-492 001
Sir,
We, the undersigned, offer to organize the diagnostic services in accordance with your
Request for Proposal dated
We hereby declare that all the information and statements made in this Proposal are true and
we accept that any misrepresentation of facts may lead to our disqualification and /or black-
listing.
The offer made by us in the Financial Proposal (Form F) are valid till six months from the date
of submission of the proposal. We confirm that this proposal will remain binding upon us and
may be accepted by you at any time before the expiry date.
We agree to bear all costs incurred by us in connection with the preparation and submission
of the proposal and to bear any further pre-contract costs.
We understand that the State is not bound to accept the lowest financial bid or any proposal
or to give any reason for award, or for the rejection of any proposal.
We confirm that we have the authority of [Insert Name of the Agency/Firm] to submit the
proposal and to negotiate on its behalf.
Yours faithfully,
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Form F
Signature :
[ These must be the signed by the same person(s) who have signed the letter of transmittal].
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Form C-1
Letter of Certificate
This is to certify that (name of bidder) is/are currently operating the following number and
type of diagnostic centres at government health facilities in the State:
Signed
Email address..,
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Form C-2
Letter of Certificate
This is to certify that (name of bidder) had the following turn over from their diagnostic
services business:
Signed
Email address..,
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