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Q&A - Callcenters 17 05 2020 Revised
Q&A - Callcenters 17 05 2020 Revised
◼ PACKAGES
◼ Option 1 –Monthly subscription
◼ Option 2 – Annual subscription w/ term payments
Pay the box upfront at C$199 and start We will provide you with the box upfront and you pay the
subscription on the 1st month. balance over the next 10 months with the subscription.
C$ 213.99 immediately, followed by C$ 14.99 monthly subscription rates will apply starting on
C$ 14.99 monthly subscription rates the 11th month.
beginning 2nd month.
IPTV NETWORK • IPTV PRODUCT INFORMATION
Tell less about the Box. “Focus on the PACKAGES – Not the Specs”
WHAT’S IN OUR BOX PRODUCT DETAILS / FEATURES
• IPTV box • All available IPTV channels worldwide, including latest movies, tv
• Remote Control shows, news, live tv, etc.
• Built-in Wireless Adapter • 1700+ channels available
• HDMI Cable • Superior viewing quality (4K HD Quality)
• AV Cable • Exceptionally fast streaming and 24/7 customer service means
• Power Adaptor very little interruptions
• IPTV box is easily portable to anywhere with internet
• SIMPLE ACTIVATION – NO TECHNICIAN REQUIRED
• Refer to the Manual for Specifications, Dimensions and other
technical information.
- User Manual
- HDMI Cable
- Power Adapter 12v 1a
- Remote Control
- 2 (AAA) Batteries
Replacement Warranty – 7days - Packaging
ETA – 5-7days
IPTV NETWORK • IPTV Box Useful Features
IPTV NETWORK • SALES & PAYMENT PROCESS
3. Calling hours
1. How do we receive the leads?
🡪 Call between 9:00 a.m. and 9:00 p.m. on
🡪 Database will be emailed to the centres. weekdays and between 10:00 a.m. and 6:00 p.m.
🡪 DNC will be provided on weekends, as per each time zone.
🡪 CRM will be provided
🡪 Do not call on national holidays.
🡪 Inform us 3 days before your Go Live to prepare the Data
🡪 What is the 60-day chargeback?
2. How about Sales reporting? 🡪 Please ignore for now as we need to focus on selling at the
moment.
🡪 TB will provide you the confirmed sales report
5.
IPTV NETWORK • Q&A
QUESTIONS ANSWER
Is the voice recording required IVR will be required for centers accepting payments
thru credit card.
Name of company that we are representing IPTV Network
What is the website Ongoing development
Who to call for support & follow up Chatty & Shab
DNC will be provided? Leads provided are DNCs DNC will be provided, we are working on the data, get
filtered? ready for a couple of days use your whitepages
Calling lists – Scrubbed - YES
What are the hours of operation? 9:00 a.m. to 9:00 p.m. on weekdays*
10:00 a.m. to 6:00 p.m. on weekends*
Do not call on national holidays.
* as per each time zone.
What if customer has an existing contract? Do we buy We are not buying their contract, our box is non
IPTV NETWORK • Q&A
QUESTIONS ANSWER
How about adherence to PDPA? Refer to CTRC guidelines