Return Policy

At Netshisengani Trading & Projects we value your satisfaction and strive to provide high-quality
cleaning chemical products to meet your needs. However, we understand that situations may arise
where you need to return or exchange a product. Allow me to outline our return policy to ensure a
smooth and transparent process:

1.1 Unopened and Unused Products:

We gladly accept returns of cleaning chemical materials if they are unopened, unused, and in their
original packaging.

You can initiate a return within 30 days of the purchase date.

1.2 Damaged or Defective Products:

If you receive a product that is damaged or defective, please contact our customer service team
immediately.

We will provide instructions on how to return the item, and we will either send you a replacement or
issue a refund.

1.3 Manufacturer's Warranty:

Some of our products come with a manufacturer's warranty. If you encounter any issues covered by
the warranty, please contact the manufacturer directly for resolution.

1.4 Proof of Purchase:

To process your return, we require proof of purchase, such as a receipt or order confirmation.

Please keep your purchase documentation handy when initiating a return.

1.5 Hazardous Materials:

Please be aware that some cleaning chemicals are considered hazardous materials. Follow all safety
guidelines and legal requirements when returning such products.

1.6 Return Process:

To initiate a return, contact our dedicated customer service team through our provided contact
channels.

We will guide you through the return process, including obtaining a return authorization and
ensuring proper packaging.

1.7 Refund or Exchange:

Depending on the condition of the returned item and our policy, you may be eligible for a refund to
your original payment method or an exchange for a similar product.
Exceptions:

Please note that certain cleaning chemicals may be non-returnable due to safety or hygiene reasons.
Such exceptions are clearly stated in our return policy.

We hope that this return policy helps address any concerns you may have regarding your cleaning
chemical purchase. At Netshisengani Trading & Project we are committed to your satisfaction, and
we are here to assist you throughout the return process.

Thank you for choosing Netshissengani Trading & Project for your cleaning needs.

Sincerely,

Manyadze Mulalo
Director.