LINK INVESTOR CENTRE MULTI FACTOR AUTHENTICATION USER GUIDE + FAQ MFA Explained The Benefits of MFA OF MEA Isa security measure that MFA\/s Important because it adds an tered an accountplete the reCAPTCHA challenge and select “Generate PIN From here, you will need to access the email account you entered earlier and find the email sent by Link with your PIN heck your Junk" or Updates’ folder as the email may'be automatically ftered by your emall provider LINK:LIN Sives Investor Centre Navigate back LINK: gem ‘once your ema is verified, select “Continue” Sa alle and create a pasow with tne folowing rea Now you can enter your personal + Atleast 10 and no more than 32 characters + Atleast one upper case character # Atleast ane lower case cnaracter © Atleast one digit Atleast one special character + Must not include your frst or last names * Must not include part of your email adcress ‘once complete, read ancl accept the Terms & Consitions andl click Register the Link Investor Centre, enter the 6 digit PIN from your email, and select “Verify: This PIN wi bevalLosin and MEA Setup (Deskton) our email and passviord to login: Manage Holdings factor authenticationYou can choose trom Google Authenticator or Okta Verity by selecting the setup button under thelr preterra method Only one MFA option is required, howew soll in both if you wish Google Authenticator MFA Setup IF you preter Google Autnenticator, select the set up Inder Google Authent 1 the MFA method, 2ogle Authenticator apo from the Aaple App Stove (105) oF Gonale Play 9 on the home screen is called ‘Authenticator once downloaded an 1, press the tom of the app and scan tne QR code from the setup screen Once you sean the QR code, press nex aEe eee ouare unable to scan the code, solect ‘Cant scan?" and follow the i tuctions. You il then nteryour Link sme in the Google Authenticator App In Google Authenticator App, select + 2 nter a setun key 3. For Account enter your email 4, For Key: enter the code provided in the Link setup sereen 5,Select Ada verifed yourself via Google Authenticate you can set up an aclltional MFA or set it up later ancl you shoul your p ding holdings. Okta MFA Setup oka teryou have sel the 400 Store 0S). wll need fo use your monile and cownload the Osta Verify rify from the MFA option: oale Bay (Androl. app fro ‘Open the app, ress sean the QR code using the camera on your device. have scanned the QR code with your mobile device, ths will ada the account to your oxta ape, ‘You may then be asked to set up another MFA met 4 simply press “Set up later any into your p you can star acing holdings Ifyou are unable to scan the Okta QR code Press the "Cant scan?” ink u sent by email or textenna Okta via email > Oxta Verify Pee ee fick“Send me the setup link” you can click the link to setup Okta Verity Dur nominated eral‘Okta via SMS natively, you can set up Okta Very via SMS: ed int'y and phone nurnber you would lke to setup Okta Verity with eed MS to click and complete your Okta Ven setupFrequently Asked Questions (FAQs) What should do if forget my username or password? Jick on “Next: We wil » the Portfolio account sign on screen Enter your email access ane got Pass you a verification linkto reset Please look in your inbox for the system generated email and follow the ur passvs ase aso check y email om us within a few minutes, Jo find it there, you may also wisn to ada this 2romots. Ifyou ha ive oar ify -ase the system email nas been incorrectly classiled as ontinue to face issues of requi 10 your address book or safe senciess to prevent this from happening agein). If assistance, please see contact aetalls below How do Iknow if | have already registered? ername is alteady in use, we will let you know. you alread you ty to register a new account and your email adress o { have forg 3, you can reset it by clicking on "Forgot Password! from the nave @ Portfolio account b tinue to face issues or eaue further assistance, please see contact cetalls en.tfyou How do [change my Multi Factor Authentication Wethoc? ss to your old one, you can re anewd ation methed yourse! 1s (mobie phone, tablet) but stl nave a line. To do ths, log In to Link Investor Centze with your existing dev Autnent! \estor Centre once you have logged in, From here you can ult Factor Authentication from the tings menu with nethod and enrol a new de our Mult Factor Authentication -¢ (mobile phone, tablet) but do santact us so that wo: youhave a new devi Factor Auth The Okta Verity app is availa biay oF App Store in all countries ree of charge. You may, however. need a Ifyou are unsure of your Apple ID or the respective ann store of your chi registered email adeless anc pass, jons. you are Unsure of yo gin to other password forthe A please rofor to supportapp Play store), this shouts and fale Soog'e account password (lor ve the same as y FF you are unsure, please r ooale's instructions Is there a way to ont out of Multi Factor Authentication since Ido not always have my phone handy?uit Factor Authentication is mandatory to help protect your account Ifyou have not set up Mult Factor Authentication, ‘you will only be able to access your holdings in a restricted, view only, way through single holder login. 2 - To secure your account anc protect you from unauthorised access and fraudulent activity: We understand that this Introduces an adiltional step for our investors, However, cyber-attacks continue to rise g obally, and Link Market Services have decided these measures were necessary in order to protect your investments and personal information. Mult Factor ‘Authentication s becoming increasinaly utilised across the Financial Services industry and Link Market Services's keeping up with industry standards and regulatory reauirements ‘The primary bonaft of Multi Factor Authentication is that it provides accitional security layers that decrease the risk of Investor identities and data becoming compromised. A the same time, ensuring our online platforms remain accessible ‘or all our users is a priority for Link Market Services and we welcome your feedoack IFyou require assistance, please see contact detals below, What if Ihave a security concer? - We take steps to notily you of important changes to your account. Asa result, you may receive emails contiming changes rmacle to your account Ifyou are the one who madle these changes, you can simply ignore these emails, you have received an email but do nat recognise ths activity or have a security concem, please contact us as soon as possible, contact details below. Please note: Ifyou receive a phone call, MS, or emai from anyone asking you for a one-Ume PIN, never giveiitto them! Link Market Services will never contact you to ask for this, twill only be asked of you when you are on ‘our website, logging into your investor Centre portfolio. Customer Service Contact Details Contact our Australian Customer Service Centre for securities listed on the Australian Stock Exchange) on 1300 554 474 (Monday Friday 8 20am-8.00pm, Sydney ime) of our New Zea‘and Customer Service Centre (for secures listed on the New Zealand Stock Exchange) on (08) 375 5998 (Monday-Friday &:00am-5 00pm, New Zealanc time)