Business Communication by Michelle M.

Esperal

Prelim Quiz 1
Completed on Saturday, 30 September 2023, 6:29 PM

Marks 20.00/20.00

Grade 100.00 out of 100.00

Question 1
Question text
In the communication process, it is the __________ who receives and tries to understand the
message.
Question 1Select one:

a.

Sender
b.

Receiver
c.

Encoder
d.

All of the choices

Question 2
Question text
A complete communication process is required to teach and educate workers about
personal safety on the jobs. What purpose of communication is this?
Select one:

a.

For Image Building

b.

For Teaching
c.

For Integration
d.

All of the choices

Question 3
Question text
Identify what is being asked for. Match your answer to the choices given.
It is a possibility of misunderstandings at Brain Drain
any level in communication.
It is typically more formal as it
recognizes the different levels within the Vertical Communication
hierarchy.
It is used for all messages that we send
and receive for official purpose like
running a business, managing an Business Communication
organization, conducting the formal
affairs of a voluntary organization and so
on.
The message only contains information
relating to the topic and excludes Conciseness
irrelevant information.
__________ communication occurs when
people within the organization
communicate with one another such as Internal
team colleagues, management and other
members of staff.
__________ communication occurs when
people in the organization communicate
with anyone outside the organization External
such as customers, suppliers, the press,
lobby groups, the Government and banks.
The communication must include all the
necessary information to achieve the Completeness
desired response.
It is particularly important when Appropriate language
communicating with parties external to
the business to set the right image and
tone to ensure the message being
communicated is not distorted and
misinterpreted.
It is the process by which people share
ideas or thoughts which can be Communication
understood by another through a chosen
medium.
It can be applied to situations where
some kind of hierarchy or structure Direction of Communication
exists.
Question 4
Question text
It is a process of exchanging facts, ideas, and opinions.
Question 4Select one:

a.

None of the choices

b.

Integration
c.

Communication
d.

Business Meeting
Question 5
Question text
__________ business communication means being particular, clear, vivid, explicit and specific.
Question 5Select one:

a.

Correct
b.

Clear
c.
Concrete
d.

All of the choices

Question 6
Question text
It describes the simultaneous combination of vertical and horizontal communication.
Question 6Select one:

a.

Vertical
b.

Slanting
c.

Horizontal
d.

Diagonal
Question 7
Question text
This means selecting the right type of communication such as an e-mail, letter, telephone
call, report or meeting.
Select one:

a.

Appropriate Language
b.

None of the choices

c.

Appropriate media and channel

d.

Accurate
Question 8
Question text
In this purpose of communication, the instructive function unvarying and importantly deals
with the commanding nature.
Select one:

a.

Direction
b.

Evaluation
c.

Information
d.

Instruction
Question 9
Question text
In business communications, __________ involves empathizing with others and taking into
account such factors as the message recipient’s view point, mind-set, education level, mood,
desires and needs.

Select one:

a.

Courtesy
b.

Consideration
c.

Conciseness
d.

Completeness
Question 10
Question text
In this element of communication process, the communicator of the information organizes
his idea into series of symbols (words, signs, etc.) which, he feels will communicate to the
intended receiver or receivers.
Select one:

a.

Feedback
b.

Brain Drain
c.

Decoding
d.

Encoding
Question 11
Question text
It pertains to the steps through which communication takes place between the sender and
the receiver in an understandable manner.
Select one:

a.

Socialization
b.

Communication Process
c.

Business Communication
d.

None of the choices