Arturo

+52 771 712 6033

arfabe93@gmail.com
MEXICO

Falcon Becerril
linkedin.com/in/artiyi/

SE R VI C E N OW A D M I N A N D DEVELOPER

Technical Skills
Primary Profile Service Now Administrator
Secondary Profile Service Now Developer
Operating Systems Windows all versions

E DU CATION H I GH E R U N IVE R S ITY TEC H N IC IA N

UN IVE R S IDAD IBE R OAM E R ICANA
2016 - 201 8
EXPE RIENCE SE R VIC E N OW A D M IN ISTR ATO R
N OV 2022 - A BR 2023 SAP S e r v i ce n ow Pro d u c t O w n e rs
Manage hihg acces and encrypte validation for user on several instances
Handle hihg cases related to performance status of the intances
Upgrade and cloning of intances accordinly to the release calendar
Installation, modification removal and upgrade of pluings on the instances
Review performance and monitoring user behavior with each access.
SE R VIC E N OW A D M IN IST R ATO R
JUN 2021 - AUG 2022
ATOS
Manage of CMDB includind servers, printers and cloud storages or new CIs in general
IReporting metrics and review of SLA to meet monthly performance review
Creation of customized flows
Review of dashboards and Duplicated CIs isues with mass uploads and dashboard
monitoring
SE R VIC E N OW A D M IN IST R ATO R A N D D EVE LO PE R
AUG 2021 - AU G 2022 K R ON IA TEC H N O LO G IE S
Deployment of DevOps Module
Integration with GitLab Platform
Creation of customized flows
Development of current applications
Guidance of customers by mettings, along with creating of demos and documentation
for the new requirements
SE R VIC E N OW D EVE LO PE R
JUN 2021 - DEC 2021 SO F T T E K - AM N
Developments reviews
Migration and deployments
Resolution and investigation of incidents
Workflow’s modifications and flow personalization
Review and maintaining intance performance by resolving orchestration task

SE R VIC E N OW A D M IN ISTR ATIO N

N OV 2020 - MAY 2021 SO F T T E K - IAD B
Resolution of requests from the users
Migration and deployments
Resolution and investigation of incidents
Workflow’s modifications and layout personalization
Review of analitics and verify with client capability of devloments teams for each new
enhacements

SE R VIC E N OW A D M IN ISTR ATIO N

SEP 2019 - S EP 2020 SO F T T E K - G E IT
Dashboard creation
Creation of reports
Data migrations (Create transform map, import set)
Resolution and investigation of incidents

L A NGUAGES E N GLIS H
WRI T T E N 8 0 % S P O K E N 8 0 % L IST E N 90 %

SPA N IS H
N AT IVE