BSBCRT311 Online Quiz

1. List and briefly describe how each ‘Frame’ in the Four-Frame Model can assist you in
applying critical thinking skills in order to reach organisational goals.

 Structural: This area focuses on the creation of strategies to aid organizations

in achieving their goals. Establishing deadlines and goals, clarifying
responsibilities and tasks, and developing new policies and procedures are all
necessary.
 Human Resources: Since employee dissatisfaction with their work
environment can affect their productivity or the quality of their work and
decrease their performance, the human resources framework addresses
employee well-being, highlighting employee needs such as happiness, job
satisfaction and personal advancement.
 Political: Focusing on these areas will help you identify any potential problems.
Political components may include the personnel responsible for making most
organizational decisions, as well as those vying for control. By addressing
these issues, you may be able to identify those with hidden agendas and
improve conflict resolution in your company.
 Symbolic: The goal of the Symbolic Framework is to give employees a sense
of value through recognition in the workplace. Recognizing the achievements of
others will inspire others to strive for excellence in the workplace.

2. Identify and outline two (2) legislative frameworks that organisations need to operate
within.

 The Work Health and Safety Act 2011: To protect the health and safety of
workers, volunteers, non-management workers, trainees and contractors, the
Occupational Health and Safety Act 2011 was passed. It aims to protect
employees from anything that may endanger their safety, welfare or health. It
also aims to provide workers with efficient and fair working conditions.

 EEO Act: It works to improve the workplace in order to lessen employees'

negative attitudes and feelings of isolation at work, while also aiming to end
employment discrimination. Additionally, it calls for acknowledging and
respecting the various cultural and social backgrounds of all workers and
customers. If you work with coworkers who are not Australians, for instance,
you must respect and treat them equally in accordance with the EEO Act.
3. Complete the table below to explain how the critical thinking techniques listed could
assist you to solve workplace problems with your team:
Critical Thinking Technique
Asking questions
Considering the perspectives of others
Avoiding assumptions by gathering and
analysing information
How it could Assist in Solving Problems
Help with remembering and interpreting events as
well as decoding and evaluating information.
There are three considerations to keep in mind when
formulating questions, and they are as follows:
 Ask open-ended questions: Questions that
do not have a clear yes or no, answer will
allow the questioner to get to know the other
person better by obtaining additional
information from them. It will also give you
access to more complete information and a
better understanding of your problem. In short,
it will help you connect ideas and broaden
your perspective.
 Ask focused questions: Specific questions
require thorough research and accurate
answers. You will be able to define words,
recall information and organize material by
asking specific questions. It will also help you
get more detailed answers, such as specific
ideas or details.
 Ask follow-up questions when answers are
not clear: You will not always get a
satisfactory answer from people the first time
you ask them. Therefore, you will need to
follow up to elaborate and clarify the
information.
Analyzing other people's diverse points of view allows
you to practice analyzing the differences between
your own and other people's backgrounds. The ideas
and viewpoints resulting from this study can be used
to generate other ideas for future reference.
You can see the various sources of knowledge that
are available on a given topic by gathering
information; you can then compile the information and
determine which is generally accepted. Additionally,
by analyzing this data, you can practice identifying
reliable and unreliable sources of information. As a
result of having practice assembling reliable
information, doing so aids in avoiding preconceived
notions and the development of critical thinking.
4. Briefly describe three (3) methods you could use to develop your critical and creative
thinking skills.

 Doing research on facts: Use only trustworthy sources when obtaining

information that can assist you in addressing and resolving your issue. You can
try specific websites, or even colleagues and interested parties who you can
trust. This information will also serve as the foundation for data that will be
gathered when identifying challenges and difficulties in your business.
 Analysis of Information: Before using any data in practice, it is essential to
critically examine and evaluate each piece of information you acquire to
determine its relevance and reliability.
 Open-mindedness in coming up with ideas: Try to practice not reacting
negatively when you hear an idea or opinion that differs from your own. Being
open-minded includes respecting and being open to new points of view, which
helps to avoid biases and preferences when developing new ideas or devising
new methods.

5. Do you agree with the following statement? Give a reason for your response. “Seeing
information from different perspectives is helpful when it comes to solving problems in
the workplace.”

 Yes, since listening to various points of view on an issue will allow us to arrive
at a bigger and better solution, since developing solutions that are based on the
knowledge and experience of team members always involves coordinated
work, continuous communication and collaboration.

6. When coming up with solutions to workplace issues, it is important to consider the

boundaries first. Briefly describe three (3) examples of these boundaries.

 Available resources for a project in the workplace: Consider the availability

of the resources you intend to use in your solution, such as funding, expertise
and time, when considering this hurdle. Doing so will help you ensure that your
ideas are viable and will also help you choose the best solution.
 Established traditions or practices: When working on a project, an
established tradition or practice can provide the team with an effective and
systematic means of generating ideas because it allows team members to
follow a routine without becoming confused. This means that the tradition or
practice should be in line with how the organization expects ideas to be
generated.
 Specifications: Because they determine what concepts will look like and
where they can go, the parameters of a project can control the flow of ideas.
Project specifications should be considered because they help employees
determine the message they must convey, help them understand the problem
they must solve, and guide them on the requirements and conditions they must
meet.
7. In order to select the best solution to the workplace issue, criteria to assess the
potential solutions should be developed. List five (5) characteristics of good criteria.

1. Briefly stated
2. Clear
3. Easy to understand
4. Distinguishable from one another
5. Observable