Professional Documents
Culture Documents
Test Bank For Essentials of Business Communication 10th Edition by Guffey Loewy ISBN 1285858913 9781285858913
Test Bank For Essentials of Business Communication 10th Edition by Guffey Loewy ISBN 1285858913 9781285858913
Solution Manual:
https://testbankpack.com/p/solution-manual-for-essentials-of-business-communication-10th-
edition-by-guffey-loewy-isbn-1285858913-9781285858913/
1. Communication is defined as "the transmission of information and meaning from one individual or group to another."
The crucial element of this definition is
a. transmission.
b. information.
c. meaning.
d. individual.
ANSWER: c
RATIONALE: Communication is successful only if meaning is exchanged, making "meaning" the
crucial element. You can send information; but if it means nothing to the receiver, true
communication has not occurred.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 36
LEARNING OBJECTIVES: ESBC.GULO.16.02.01 - 02.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.01.02 - DISC.ESBC.GULO.16.01.02
TOPICS: Understanding the Communication Process
KEYWORDS: Bloom's: Knowledge
4. A communication channel
a. is anything that interrupts the transmission of a message.
b. should be selected before idea formation.
c. includes only digital means for transmitting messages.
d. is the medium over which the message travels.
ANSWER:d
RATIONALE:The medium over which the message travels is the channel.
POINTS:1
DIFFICULTY:Easy
REFERENCES: p. 37
LEARNING OBJECTIVES: ESBC.GULO.16.02.01 - 02.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
TOPICS: Understanding the Communication Process
KEYWORDS: Bloom's: Knowledge
6. The process of translating a message from its symbol form into meaning is called
a. feedback.
b. decoding.
c. encoding.
d. noise.
ANSWER: b
RATIONALE: The fourth step of the communication process involves decoding or translating the message
from its symbol form into meaning.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 38
LEARNING OBJECTIVES: ESBC.GULO.16.02.01 - 02.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
TOPICS: Understanding the Communication Process
KEYWORDS: Bloom's: Knowledge
7. Communication noise
a. occurs only with the sender in the communication process.
b. includes only environmentally produced sounds that prevent the message from being transmitted.
c. is anything that interrupts the transmission of a message.
d. describes the medium over which the message travels.
ANSWER: c
RATIONALE: Anything that interrupts the transmission of a message is called noise. Channel noise may
range from a weak Internet signal to sloppy formatting and typos in written messages. It can
even include the annoyance a receiver feels when the sender chooses an improper channel.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 38
LEARNING OBJECTIVES: ESBC.GULO.16.02.01 - 02.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
TOPICS: Understanding the Communication Process
KEYWORDS: Bloom's: Knowledge
8. Feedback
a. includes only those verbal responses from the receiver.
b. is not an important part of the communication process.
c. is the process of converting an idea that will convey meaning.
d. includes both the verbal and nonverbal responses from the receiver.
ANSWER:d
RATIONALE: The verbal and nonverbal responses of the receiver create feedback, a vital part of the
communication process. Feedback helps the sender know that the message was received and
understood.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 38
LEARNING OBJECTIVES: ESBC.GULO.16.02.01 - 02.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.01.03 - DISC.ESBC.GULO.16.01.03
TOPICS: Understanding the Communication Process
KEYWORDS: Bloom's: Knowledge
12. When preparing a business message, you should make your writing audience oriented. Audience oriented means
you should
a. write to solve a problem or convey information.
b. attempt to get your audience to believe and accept your message.
c. present ideas clearly but concisely.
Another document from Scribd.com that is
random and unrelated content:
pages 1-90.
G. L. Austin,
Life and Times of Wendell Phillips,
chapter 3.
O. Johnson,
William Lloyd Garrison and his Times,
chapters 1-5.
J. F. Rhodes,
History of the United States from 1850,
chapter 1.
B. Tuckerman,
William Jay and the Constitutional Movement
for the Abolition of Slavery.
C. P. Lucas,
Historical Geography of the British Colonies,
volume 2, pages 68-69.
See, also,
ENGLAND: A. D. 1832-1833.
ALSO IN:
W. Birney,
James G. Birney and his Times,
chapter 29.
{2929}
H. Wilson,
History of the Rise and Fall of the Slave Power in America,
volume 2, chapter 6.
ALSO IN:
J. F. Clarke,
Anti-Slavery Days,
chapter 3.
W. Still,
The Underground Railroad.
M. G. McDougal,
Fugitive Slaves
(Fay House Monographs, 3).
{2930}
The east coast, whence a few years ago the slaves marched in
battalions to scatter over the wide interior of the continent
for pillage and devastation, is to-day guarded by German and
British troops. The island of Zanzibar, where they were
equipped for their murderous enterprises, is under the British
flag. … The final blow has been given by the act of the
Brussels Antislavery Conference, lately [1893] ratified by the
powers, wherein modern civilization has fully declared its
opinions upon the question of slavery, and no single power
will dare remain indifferent to them, under penalty of obloquy
and shame. … The Congo State devotes her annual subsidies of
£120,000 and the export tax of £30,000 wholly to the task of
securing her territory against the malign influences of the
slave trade, and elevating it to the rank of self-protecting
states. The German government undertakes the sure guardianship
of its vast African territory as an imperial possession, so as
to render it inaccessible to the slave-hunter. … The coast
towns are fortified and garrisoned; they [the Germans] are
making their advance towards Lake Tanganika by the erection of
military stations; severe regulations have been issued against
the importation of arms and gun-powder; the Reichstag has been
unstinted in its supplies of money; an experienced
administrator, Baron von Soden, has been appointed an imperial
commissioner, and scores of qualified subordinates assist him.
… So far the expenses, I think, have averaged over £100,000
annually. The French government devotes £60,000 annually for
the protection and administration of its Gaboon and Congo
territory."
H. M. Stanley,
Slavery and the Slave Trade in Africa (1893).
ALSO IN:
R. F. Clarke,
Cardinal Lavigerie and the African Slave Trade,
part 2.
V. Thomsen,
Relations between Ancient Russia and Scandinavia,
lecture 1.
J. G. Sheppard,
The Fall of Rome,
lecture 3.
A. Lefèvre,
Race and Language,
pages 239-240.
SLESWIG.
See SCHLESWIG.
SLOVENES, The.
SLUYS: A. D. 1587.
Siege and capture by the Spaniards.
SLUYS: A. D. 1604.
Taken by Prince Maurice of Nassau.
W. Warburton,
Edward III.,
pages 77-79.
ALSO IN:
Sir J. Froissart,
Chronicles,
(translated by Johnes).
volume 1, book 1, chapter 50.
See MORMONISM.
SMITH, Sir Sidney, and the siege of Acre.
SMITH COLLEGE.
SNUFF-TAKERS, The.
SOBIESKI, John,
King of Poland, A. D. 1674-1697,
and his deliverance of Vienna.
SOCIAL MOVEMENTS.
Communism.
Socialism.
Labor Organization.
SOCIAL MOVEMENTS:
Utopias, Ancient and Modern.
R. D. Hitchcock,
Socialism,
pages 33-36.
ALSO IN:
M. Kaufmann,
Utopias.
"As socialism has been most powerful and most studied on the
Continent, it may be interesting to compare the definitions
given by some leading French and German economists. The great
German economist Roscher defines it as including 'those
tendencies which demand a greater regard for the common weal
than consists with human nature.' Adolf Held says that 'we may
define as socialistic every tendency which demands the
subordination of the individual will to the community.' Janet
more precisely defines it as follows:—'We call socialism every
doctrine which teaches that the State has a right to correct
the inequality of wealth which exists among men, and to
legally establish the balance by taking from those who have
too much in order to give to those who have not enough, and
that in a permanent manner, and not in such and such a
particular case—a famine, for instance, a public calamity,
etc.' Laveleye explains it thus: 'In the first place, every
socialistic doctrine aims at introducing greater equality in
social conditions; and in the second place at realising those
reforms by the law or the State.' Von Scheel simply defines it
as the 'economic philosophy of the suffering classes.'"
T. Kirkup,
A History of Socialism,
introduction.
A. Schäffle,
The Quintessence of Socialism,
pages 3-4.
S. and B. Webb,
The History of Trade-Unionism,
chapter 1.
{2935}
T. D. Woolsey,
Communism and Socialism,
pages 97-104.
See SHAKERS.
F. Engels,
Socialism, Utopian and Scientific,
pages 19-24.