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ee eernets Philip Kotler Marketing 4.0 .qiquuiJl A TCetiel| geo wy | Cod tn) vlglinw gigi g LsbylS ylolopa Marketing 4.0 Gsquuill quill yo Jlaiwl eA Gal oylo plae thee 5 (el je 2 thal p Usa8atamman| = Ties OLS da teas CE Translation Grant dag 85 ul aio Goaino || shajen tarsiston Grant Fund C) nee Copyright © 2017 by Philip Kotler, Hermawan Kartajaya, and Iwan Setiawan. Originally published in English under the title: Marketing 4.0 by John Wiley & Sons. All rights reserved. Arabic Edition Copyright © 2018 by Jabal Amman Publishers. Published under license with the John Wiley & Sons, Inc. Hoboken, New Jersey. All rights reserved. No portion of this book may be reproduced, stored in a retrieval system or transmitted in any form or by any means — electronic, mechanical, photocopy, recording or any other — except for brief quotations in printed reviews, without prior permission of the publisher. 4.0 Giguill CUA IM ll Ral yin all Gye Dapbb ole fm a NAVAN Oe OT ae SAR VEN FAG 150 HAY A ENE 0008 cise info@japublishers.com ‘www. japublishers.com TevAle/TT9 glad, ISBN 978-9923-12-007-1 SM in je jeep gl sgt byl aL Sle J a Leb ee Y bye Syl ear PU a Gent D5 pp NEM ga JSS ghastn $ clan aia Al oS ght CsbsLesd Wy Saale JUS ott! bt edly Sole My Bolas Ob SSN 9 pL doabal 5 pel (Philip Kotler) 5S cckd Vena gehi] Le pm Lined Senet «(JokO Widodo) 92.9429 55 go peed dl Sl (GRE ee SI/SEN ge 25 W eg dees) at LMI, ete viavene (Hermawan Kartajaya) Let 1S Ol sls a APL Flow laye gull JSy Adel able Jl Pa GLil sglers (Iwan Setiawan) Ol slime OI y! Quo)! doub I! py3di hee SES e555) Gpesll N! 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