Excellent Service Guide

SWA CS Team
Title Compatible Parts for DNA Part (TV product)

ESG Date 9 Aug 2023 Requester CS- Return Management

ESG Type Standard Process Product / Model TV

Background :
There are few cases with Part DNA status which may impact customer
satisfaction. Alternate parts mapped in BOM which can be used if Prime
part not available for supply.
Compatible Part has been also mapped against BOM parts which can
be checked in system.
Purpose of this ESG to reiterate the guide to use compatible parts if
BOM prime/alternate parts not available.

Process guideline :
- Arrange Prime part
. Raise PO for Prime part
. Go for BOM alternate if Prime part not available/DNA
- Check alternate part if Prime Part not available/DNA
. Raise PO for alternate part
. Go for compatible part if BOM alternate not available/DNA
- If Prime/BOM alternate part not available, check for compatible part

Page 1 of 6
Excellent Service Guide
SWA CS Team
Title Compatible Parts for DNA Part (TV product)

ESG Date 9 Aug 2023 Requester CS- Return Management

ESG Type Standard Process Product / Model TV

Process guideline :
- Raise PO for Compatible Part(s) as per this ESG and service
bulletin available in system.
- CS Part team will check the stock status and approve/reject part PO.
Approve : Wait for part arrival and repair the product
* PC024 error will be managed by CS team
Reject : Create SAW for return in TC2 (Prime DNA part) with attach
* Prime part DNA screen shot
* Compatible part PO reject screen shot
- If Compatible Part also showing DNA, Create SAW for return in TC2
(Prime DNA part) with attach
* Prime part DNA screen shot
* Compatible part DNA screen shot
- If part PO not attempted for alternate & compatible parts and return
TC2 raised directly, CS HO team will reject SAW with tentative
comment “Try for alternate/compatible part”

- Mapping of compatible and other required parts given in next page

* Please ensure to use all parts mentioned in compatible section.
* Refer Service bulletin reference for which is available at GSPN
and appended table.
* If Compatible Parts cost is more than Prime DNA Part (OW case),
difference amount to be claimed thru “ASC Part discount SAW”.

Page 2 of 6
Excellent Service Guide
SWA CS Team
Title Compatible Parts for DNA Part (TV product)

ESG Date 9 Aug 2023 Requester CS- Return Management

ESG Type Standard Process Product / Model TV

Search Service Bulletin :

- Find out service bulletin details from the list given in next page(s)
or GSPN>n available in system.
- Proceed for part replacement/repair as per the compatible parts
given in next page(s)
or refer service bulletin in system search

Page 3 of 7
Excellent Service Guide
SWA CS Team
Title Compatible Parts for DNA Part (TV product)

ESG Date 9 Aug 2023 Requester CS- Return Management

ESG Type Standard Process Product / Model TV

Compatible Part for : LED TV

Compatible Part code
# Model Defective Part
Panel PBA T-con Rear Cover

1 UA55RU7470UXXL BN95-04752H BN95-04751N BN94-14775E

TCON SW need to be
2 UA55MU6470ULXL BN95-02655C BN95-03895B
updated

3 UA55M6300ARLSG BN95-03511A BN95-02625B BN96-39744P

4 UA55M6300AKLXL BN95-03511A BN95-02625B BN96-39744R

TCON SW need to be
5 UA55M5570AULXL BN95-02626A BN95-02624A
updated

6 UA50NU7470UXXL BN95-04753A BN95-04754A BN94-13298N

7 UA49N5370AUXXL BN95-04929B BN95-04926H BN94-13051H

8 UA49N5300ARXXL BN95-04929B BN95-04926H BN94-13051J

9 UA49N5300ARXSG BN95-04929B BN95-04926H BN94-13051K

10 UA49N5100ARXXL BN95-04929B BN95-04926H Not Mentioned

11 UA43RU7470UXXL BN95-04755K BN95-05655B BN94-14792C

12 UA43RU7470UXER BN95-04755K BN95-05655B BN94-14792C

13 UA43NU7100RLSG BN95-04777A BN95-04777D BN94-13265U

14 UA43NU7100KXXL BN95-04777A BN95-04777D BN94-13265U

15 UA43NU7100KLXL BN95-04777A BN95-04777D BN94-13265U

TCON SW need to be
16 UA43KU6470UMXL BN95-02650A BN95-05558A
updated
TCON SW need to be
17 UA32M5570AUXXL BN95-03941A BN95-02613A
updated
TCON SW need to be
18 UA32M5570AUMXL BN95-03941A BN95-02613A
updated
TCON SW need to be
19 UA32M5570AULXL BN95-03941A BN95-02613A
updated
TCON SW need to be
20 UA32M5570AULXL BN95-03941A BN95-02613A
updated

Page 4 of 7
Excellent Service Guide
SWA CS Team
Title Compatible Parts for DNA Part (TV product)

ESG Date 9 Aug 2023 Requester CS- Return Management

ESG Type Standard Process Product / Model TV

Compatible Part for : QLED TV

Compatible Part code
# Model Defective Part
Panel PBA T-con Rear Cover
TCON SW need to be
21 QA75Q900RBKXXL BN95-05616A BN95-05616L
updated
22 QA75Q80RAKXXL BN95-05490C BN95-05491C BN94-14174J
23 QA75Q7FNAKXXL BN95-04913A BN95-04908A BN94-12833Q
24 QA65Q90RAKXXL BN95-05487A BN95-05486A BN94-14008S
BN94-12832L / BN94-12832C /
25 QA65Q8CNARXSG BN95-04905A BN95-04904A
BN94-13165F
BN94-12832L / BN94-12832C /
26 QA65Q8CNARXER BN95-04905A BN95-04904A
BN94-13165F
BN94-12832L / BN94-12832C /
27 QA65Q8CNAKXXL BN95-04905A BN95-04904A
BN94-13165F
28 QA65Q80TAKXXL BN95-06329B BN95-06883B BN94-16276V
29 QA65Q80AAKLXL BN95-06329B BN95-06883B BN94-16276V
BN94-12832L / BN94-12832C /
30 QA65Q7FNARXSG BN95-04910A BN95-04909A
BN94-13165F
BN94-12832L / BN94-12832C /
31 QA65Q7FNARXHE BN95-04910A BN95-04909A
BN94-13165F
BN94-12832L / BN94-12832C /
32 QA65Q7FNARXER BN95-04910A BN95-04909A
BN94-13165F
BN94-12832L / BN94-12832C /
33 QA65Q7FNAKXXL BN95-04910A BN95-04909A
BN94-13165F
34 QA65Q70TAKXXL BN95-06342C BN95-06339B BN94-15361L
35 QA55Q8CNAKXXL BN95-04907A BN95-04906A BN94-12831C / BN94-12831L
TCON SW need to be
36 QA55Q8CAMKLXL BN95-03851A BN95-03850B BN94-12660K
updated
37 QA55Q80TAKXXL BN95-06331B BN95-06330B BN94-15432U
38 QA55Q80RAKXXL BN95-05495D BN95-05495K BN94-14066B
TCON SW need to be
39 QA55Q7FNARXSG BN95-04911A BN95-04911E
updated
TCON SW need to be
40 QA55Q7FNARXSG BN95-04912A BN95-04911A
updated
TCON SW need to be
41 QA55Q7FNARXHE BN95-04912A BN95-04911A
updated
TCON SW need to be
42 QA55Q7FNAKXXL BN95-04911A BN95-04911E
updated
TCON SW need to be
43 QA55Q7FNAKXXL BN95-04912A BN95-04911A
updated
44 QA55Q70TAKXXL BN95-06341B BN95-06340C BN94-15361K
TCON SW need to be
45 QA55Q6FNAKXXL BN95-04741A BN95-04741M
updated

Page 5 of 7
Excellent Service Guide
SWA CS Team
Title Compatible Parts for DNA Part (TV product)

ESG Date 9 Aug 2023 Requester CS- Return Management

ESG Type Standard Process Product / Model TV

Service Bulletin list : LED TV

# Model Defective Part SVC Bulletin reference

1 UA55RU7470UXXL BN95-04752H 2202-TV-HQ-P001_55RU74xx_Compatible Panel BN95-04751N for BN95-04752H

2 UA55MU6470ULXL BN95-02655C 1946-TV-HQ-P025_55MU/KU6/7xx_Alternative Panel BN95-02655K for BN95-02655C

3 UA55M6300ARLSG BN95-03511A 1943-TV-HQ-P022_55M6xx_Alternative Panel BN95-02625B_E_F for BN95-03511A

4 UA55M6300AKLXL BN95-03511A 1943-TV-HQ-P022_55M6xx_Alternative Panel BN95-02625B_E_F for BN95-03511A

1948-TV-HQ-P029_55M/AE/AF/NE/NFxx_Alternative Panel BN95-00051Y for BN95-

5 UA55M5570AULXL BN95-02626A
00052F

6 UA50NU7470UXXL BN95-04753A 2050-TV-HQ-P045_50NU74xx_Alternative Panel BN95-04753A for BN95-04754A

7 UA49N5370AUXXL BN95-04929B 2032-TV-HQ-P022_49N5xx_Alternative Panel BN95-04926D for BN95-04929B

8 UA49N5300ARXXL BN95-04929B 2032-TV-HQ-P022_49N5xx_Alternative Panel BN95-04926D for BN95-04929B

9 UA49N5300ARXSG BN95-04929B 2032-TV-HQ-P022_49N5xx_Alternative Panel BN95-04926D for BN95-04929B

10 UA49N5100ARXXL BN95-04929B 2032-TV-HQ-P022_49N5xx_Alternative Panel BN95-04926D for BN95-04929B

11 UA43RU7470UXXL BN95-04755K 2139-TV-HQ-P069_43RU74xx_Compatible Panel BN95-05655B for BN95-04755K

12 UA43RU7470UXER BN95-04755K 2139-TV-HQ-P069_43RU74xx_Compatible Panel BN95-05655B for BN95-04755K

13 UA43NU7100RLSG BN95-04777A 1947-TV-HQ-P031_Alternative Panel BN95-04777D_BN95-04776F for BN95-04777A

14 UA43NU7100KXXL BN95-04777A 1947-TV-HQ-P031_Alternative Panel BN95-04777D_BN95-04776F for BN95-04777A

15 UA43NU7100KLXL BN95-04777A 1947-TV-HQ-P031_Alternative Panel BN95-04777D_BN95-04776F for BN95-04777A

16 UA43KU6470UMXL BN95-02650A 1929-TV-HQ-P015_43KU6/7xx_Alternative Panel BN95-05558A for BN95-02650A_E

17 UA32M5570AUXXL BN95-03941A 2232-TV-HQ-P071_32M55xx_Compatible Panel BN95-02613A for BN95-03941A_C

18 UA32M5570AUMXL BN95-03941A 2232-TV-HQ-P071_32M55xx_Compatible Panel BN95-02613A for BN95-03941A_C

19 UA32M5570AULXL BN95-03941A 2232-TV-HQ-P071_32M55xx_Compatible Panel BN95-02613A for BN95-03941A_C

20 UA32M5570AULXL BN95-03941A 2232-TV-HQ-P071_32M55xx_Compatible Panel BN95-02613A for BN95-03941A_C

Page 6 of 7
Excellent Service Guide
SWA CS Team
Title Compatible Parts for DNA Part (TV product)

ESG Date 9 Aug 2023 Requester CS- Return Management

ESG Type Standard Process Product / Model TV

Service Bulletin list : QLED TV

# Model Defective Part SVC Bulletin reference
2215-TV-HQ-P027_75Q900RBxx_Compatible Panel BN95-05616L for BN95-
21 QA75Q900RBKXXL BN95-05616A
05616A_B_C_D_J_K
2136-TV-HQ-P064_75Q8085xx_Compatible Panel BN95-05491C for BN95-
22 QA75Q80RAKXXL BN95-05490C
05490C_E_H_L
23 QA75Q7FNAKXXL BN95-04913A 2053-TV-HQ-P054_75Q7Fxx_Alternative Panel BN95-04913A for BN95-04908A

24 QA65Q90RAKXXL BN95-05487A 2326-TV-HQ-P106_65Q90RAxx_Compatible Panel BN95-05486A for BN95-05487A_B_C

Alternative panel for 2018 Q7F/Q8F/Q9F/Q7C/Q8C/Q9C (BN95-04910A → BN95-

25 QA65Q8CNARXSG BN95-04905A
04909A/BN95-04811A → BN95-04698A/BN95-04905A → BN95-04904A)

26 QA65Q8CNARXER BN95-04905A 2052-TV-HQ-P050_65Q7/8/9C/Fxx_Alternative Panel BN95-04909A for BN95-04910A

Alternative panel for 2018 Q7F/Q8F/Q9F/Q7C/Q8C/Q9C (BN95-04910A → BN95-

27 QA65Q8CNAKXXL BN95-04905A
04909A/BN95-04811A → BN95-04698A/BN95-04905A → BN95-04904A)
28 QA65Q80TAKXXL BN95-06329B 2245-TV-HQ-P109_65Q80TAxx_Compatible Panel BN95-06883B for BN95-06329B
29 QA65Q80AAKLXL BN95-06329B 2245-TV-HQ-P109_65Q80TAxx_Compatible Panel BN95-06883B for BN95-06329B

30 QA65Q7FNARXSG BN95-04910A 2052-TV-HQ-P050_65Q7/8/9C/Fxx_Alternative Panel BN95-04909A for BN95-04910A

31 QA65Q7FNARXHE BN95-04910A 2052-TV-HQ-P050_65Q7/8/9C/Fxx_Alternative Panel BN95-04909A for BN95-04910A

32 QA65Q7FNARXER BN95-04910A 2052-TV-HQ-P050_65Q7/8/9C/Fxx_Alternative Panel BN95-04909A for BN95-04910A

33 QA65Q7FNAKXXL BN95-04910A 2052-TV-HQ-P050_65Q7/8/9C/Fxx_Alternative Panel BN95-04909A for BN95-04910A

34 QA65Q70TAKXXL BN95-06342C 2148-TV-HQ-P099_65Q70Txx_Alternative Panel BN95-06339B for BN95-06342C

35 QA55Q8CNAKXXL BN95-04907A 2008R-Alt_Panel_Alternative_panel_for_Q7C_Q7F_Q8C_Q8F_Q9F
36 QA55Q8CAMKLXL BN95-03851A 2008-TV-HQ-P006_55Q7/8xx_Alternative Panel BN95-00056Q for BN95-00056R

37 QA55Q80TAKXXL BN95-06331B 2135-TV-HQ-P061_55Q8xx_Alternative Panel BN95-06330B_C_D_E for BN95-06331B

38 QA55Q80RAKXXL BN95-05495D 2237-TV-HQ-P086_55Q8xx_Compatible Panel BN95-05494D for BN95-05495D_E_F_N

39 QA55Q7FNARXSG BN95-04911A 2137-TV-HQ-P067_55Q7/8Fxx_Alternative Panel BN95-04911E for BN95-04911A_C

40 QA55Q7FNARXSG BN95-04912A 2137-TV-HQ-P067_55Q7/8Fxx_Alternative Panel BN95-04911E for BN95-04911A_C

41 QA55Q7FNARXHE BN95-04912A 2137-TV-HQ-P067_55Q7/8Fxx_Alternative Panel BN95-04911E for BN95-04911A_C

42 QA55Q7FNAKXXL BN95-04911A 2137-TV-HQ-P067_55Q7/8Fxx_Alternative Panel BN95-04911E for BN95-04911A_C

43 QA55Q7FNAKXXL BN95-04912A 2137-TV-HQ-P067_55Q7/8Fxx_Alternative Panel BN95-04911E for BN95-04911A_C

44 QA55Q70TAKXXL BN95-06341B 2208-TV-HQ-P012_55Q70TAxx_Compatible Panel BN95-06340C for BN95-06341B

1930-TV-HQ-P016_55/65/75NU8/Q6xx_Alternative Panel BN95-04734R for BN95-
45 QA55Q6FNAKXXL BN95-04741A
04734A

Page 7 of 7
 Excellent Service Guide
SWA CS Team
Distribution List : CS Portal

Job Role Applicable Applicable

HO001~HO - SWA CS Team  CC01 ~ CCC – Manager

HO002~HO - Service operation group  CC002 ~ CCC – Others

HO003~HO - Technical support group  CC03 ~ CCC - TA(AV) 

HO004~HO - Parts operation group  CC04 ~ CCC - TA(HA)

HO010~HO - SVC administration group  CC05 ~ CCC - TA(IT)

HO006~HO - Customer experience group  CC06 ~ CCC - TA(HHP)

HO007~HO - Strategic planning group CC07 ~ CCC - TA(HME)

BO001 ~ BO – Branch service(India)  CC08 ~ CCC - TA(B2B)

BO002 ~ BO – Branch service(SAARC) CC09 ~ CCC - Dealer Hotline

CC010 ~ CCC - Happy Call

Distribution List : G-SPN

Job Role Applicable Job Role Applicable

P101 ~ Partner(HHP) - Center Manager P116 ~ Partner - engineer(HME)

P102 ~ Partner(HHP) - Administration P117 ~ Partner - engineer(Demo)

P103 ~ Partner(HHP) - Parts Controller P118 ~ Partner - engineer(Installation)

P104 ~ Partner(HHP) - SVC Tracking P201 ~ Partner(RB) - Center Manager

P105 ~ Partner(HHP) - engineer Supervisor P202 ~ Partner(RB) - Administration

P106 ~ Partner(HHP) - engineer P203 ~ Partner(RB) - Parts Controller

P107 ~ Partner - Center Manager  P204 ~ Partner(RB) - SVC Tracking

P108 ~ Partner – Administration  P205 ~ Partner(RB) - engineer Supervisor

P109 ~ Partner - Parts Controller  P206 ~ Partner(RB) - engineer

P110 ~ Partner - SVC Tracking  P301 ~ Partner(L4) - Center Manager

P111 ~ Partner - engineer Supervisor  P302 ~ Partner(L4) - Administration

P112 ~ Partner - engineer(AV)  P303 ~ Partner(L4) - Parts Controller

P113 ~ Partner - engineer(HA) P304 ~ Partner(L4) - SVC Tracking

P114 ~ Partner - engineer(IT) P305 ~ Partner(L4) - engineer Supervisor

P115 ~ Partner - engineer(HHP) P306 ~ Partner(L4) - engineer