SAINT MARY’S UNIVERSITY

Bayombong, Nueva Vizcaya, Philippines

SCHOOL OF HEALTH AND NATURAL SCIENCES
CENTER FOR NATURAL SCIENCES

HELP DESK, SCHEDULING, AND PATIENT REGISTRATION

GROUP 1 (A1)
HELP DESK
 It offers the customer or end user with information and guide associated with a company’s or
institution’s products and services.
 plays a crucial role in ensuring the smooth functioning of the overall health information system.
 a centralized point of contact where trained professionals provide technical support and assistance to
users. Whether it is doctors, nurses, or administrative staff, the help desk caters to their needs,
addressing system issues, network connections, software glitches, or user errors.
 The help desk acts as a lifeline, offering real-time solutions to troubleshoot problems and ensure
uninterrupted access to essential patient data.
 Efficient help desk services enhance the overall functionality and user experience, contributing to the
overall success of the hospital information system.

EXAMPLE: In a healthcare setting, this could imply a helpdesk that assists physicians and other healthcare
personnel with IT issues. If your patients use electronic records or perform tasks like ordering repeat
prescriptions online, helpdesks can assist them in resolving any technical issues. For instance, if they forget
their password, they can request that it be reset.

SCHEDULING
 Managers and employees can access work schedules from everywhere and effectively discuss their
scheduling preferences. It could save time and the work less difficult.
 it refers to the process of managing and organizing appointments, procedures, and resources within a
healthcare facility.
 It involves creating and maintaining a schedule for various activities such as
 patient appointments
 Surgeries
 diagnostic tests
 other medical interventions
 automates and streamlines the entire scheduling process, ensuring optimal utilization of limited
resources, such as operating rooms, equipment, and healthcare professionals. It allows staff members
 SAINT MARY’S UNIVERSITY
Bayombong, Nueva Vizcaya, Philippines
SCHOOL OF HEALTH AND NATURAL SCIENCES
CENTER FOR NATURAL SCIENCES

to efficiently manage patient appointments, reschedule if needed, and prevent double bookings or
conflicts.
 hospital information systems improve overall efficiency, reduce waiting times, enhance patient
satisfaction, and enable healthcare providers to deliver timely and coordinated care.

EXAMPLE: Multiple patient came in for a different concerns so the healthcare worker in charge used
technology in scheduling so that it can save less time and work because he/she can just insert the
information in the computer and the schedule can be organized and clear.

PATIENT REGISTRATION
 It is the process of gathering and recording essential demographic and clinical information of patients
when they first visit a healthcare facility.
 It involves capturing details such as
 Name
 date of birth
 contact information
 insurance details
 any past medical history or allergies
 It streamlines the entire process, replacing manual, paper-based systems.
 It reduces administrative burdens, improves accuracy, and ensures the accessibility and security of
patient data.
 Effective patient registration in a hospital information system enables healthcare providers to
efficiently manage patient information, track their healthcare journey, and provide personalized and
quality care.

EXAMPLE: During registration, patients may also be given unique identification numbers or electronic
health records (EHRs), which are used to track their medical history and facilitate seamless healthcare
delivery.
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