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Use rules to automatically

forward messages
Outlook Web App

You can use Inbox rules to automatically forward or redirect

messages sent to your mailbox to another account.

This article is for Outlook Web App, which is used by

organizations that manage email servers running
Exchange Server 2013 or 2010. If you're using Microsoft
365 or Exchange Server 2016, your email program is
Outlook on the web. For help with Outlook on the web,
see Get help with Outlook on the web.

Forward all messages to another

account automatically
Messages that are forwarded will appear to be forwarded
from you. When you reply to a message that has been
forwarded, the reply will be sent to the address the
message was forwarded from, not to the original sender.

1. In Outlook Web App, click Settings > Options >

Organize Email > Inbox Rules.

2. On the Inbox rules tab, click the arrow next to the plus
symbol +, and select Create a new rule for arriving
messages.

3. Under When the message arrives, select Apply to all

messages.

4. Under Do the following, click More options.

5. Under Do the following, select Forward, redirect or

send, and then select Forward the message to or
Forward the message as an attachment to.

6. Select the address you want your mail sent to by

double-clicking it in the address book view. If the
address you want to forward to doesn't appear, you
can enter the email address on the To line at the top of
the window.

7. Click OK to save your selections and return to the new

rule window.

8. Click Save to save your rule and return to the Inbox

rules tab.

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Redirect all messages to another

account
Messages that are redirected will appear to come from the
original sender. When you reply to a message that has
been redirected, the reply will be sent to the original sender.

1. In Outlook Web App, click Settings > Options >

Organize Email > Inbox Rules.

2. On the Inbox rules tab, click the arrow next to the plus
symbol +, and select Create a new rule for arriving
messages.

3. Under When the message arrives, select Apply to all

messages.

4. Under Do the following, select Redirect the message

to.

5. Select the address you want your mail sent to by

double-clicking it in the address book view. If the
address you want to redirect to isn’t in the address
book, you can enter the email address in the To line at
the top of the window.

6. Click OK to save your selections and return to the new

rule window.

7. Click Save to save your rule and return to the Inbox

rules tab.

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What else do I need to know?

Copies of messages that you redirect or forward will

remain in your mailbox. If you add an action to delete a
message, the message will go to your Deleted Items
folder and will still be counted against your mailbox limit.
If you exceed your mailbox limit, you may be blocked
from sending or receiving new messages, and
forwarding rules may not work until you delete enough
messages to bring the total below your mailbox limit.

When you create a forward or redirect rule, you can add

more than one address to send to. The number of
addresses you can send to may be limited, depending
on the settings for your account. If you add more
addresses than are allowed, your rule won’t work. If you
create a rule with more than one address, test it to be
sure it works.

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