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‘Support Ticket: 00678331
‘General Infomation
Siopen Tata Oca En cuenta Canmartn Reqs iran fr te vinnie
Secvee Tipe Cota Suppo Curent Wertroup N.C-SRANZ rok ENLEX IS 26_EURAAT
‘Subject and Description
Sujet NEW TICKET fo Voda fay TITLE: VEIT of BSSGP VIRTUAL CONNECTION PROTOCOL ERROR ser acura (20054
‘non on G3S081, eases? TOSSCS2 Mneaine 24°31
Canam DHE ernetalofBSSGP UIT
Dnata hae 30
CONNECTION PROTOCOL ERROR aim acres (000 pr mah) en GEBSCS, GEBSC?, TORSCH2 wih ease
ones sh O10 (Surreal narer POU) or O42 eal Parana forma)
lng tr GEBSOS: pssutshare edlane conmeesgeixGnithnvEaGShivnAvEn
‘Account, Asset and Entitlement information
‘recount ane VODAFONE TALIAS PA ove Fin 85 [Fe BSC"8]
ray
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Sater Mahleance (ME TRTO}
Ne Exepon et Sts ri ort
Noreen
Product Details‘Outage Hanting
ute Cee Vat
utp Content nae Ensue
Diagnosis
Descrtitn During the replacement of ETPA-D from MIBSCS2 and ETPA-1 from MIBSCS4 we encountered the issue where the new board Eston
remasied reslrt RP" fle’ oaaig he complete ETP image (GGNETPAB.IMC) software,
{reason SSN was sending the SUSPEND NAC PDL with cause valu Unknown MSinrespone to POU, causing them to drop and
hence alam 3032 was raised.
[BSSGP VIRTUAL CONNECTION PROTOCOL ERROR alam recurence (3000 por month on GEBSCS1, GEBSCS2, TOBSCS2
ry Stan Th Case ha ean esd on Custer Regn sar pein Sells Rese tn
Suen Oleh Case ae nen ceed an Cuter Rogar resin Sees Resale uton,
rtd 8 Por Rogab, 201120201547 mute steno zasinan 181
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nt +908 stored
tot 1590 Dmecine Clos sam470 1518Legacy Case Detas
‘stem Information
‘we scuty Coup SEC_GNE LL sor Chee
secuty Grup SECHIGOPR sus Corgled
nvae cele 0x20 (Semataly nara POU) of O25 wal
‘roast norman gs tom GEBSCS™
‘ero RPsr lang ne sompe mag (SONETOAS)
Shar aeran (000 pr arn on GEBSCS', GeBsCs2
Contact Information
Te Fao Gana Ort Canna ype Naka Ene
mal ‘abioasnkicom al range Source
cals Leoey Cott tras8ea
_systam tfermation
‘Support Ticket Comments
Letiedtna by ore smn 18972029 18:22
‘s/272020 1:09 ssttaz0n0 1:58
Panis Pants
commune CAPSMME_CEBSCS1 eR: 087831 Cae update commant SAPS
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eananono 1716
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Cconmatt CAPS.GEBSCSlogszp: BSCLogCo!
Ccomratt CAPS GEBSCS!Iogszp: BSCLogCo!
‘commrt CAPS ToBu_012020_VEsT_Update_Fekt_Opening-V20xim: aachoment
Reasons
17. 2020_VEAT_Upate_Hett_Opening V20am: atachomentNotes
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SubjactRE 00678301 Cave update {ref OODSEEDK. soNDNSOYIa et]
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PACKET mallvosfoneR ALESEANORO.D
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Subject: 087834: {t_000S88Dk. 50030 tf From:
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case Team History
deren erent
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20201120-901406
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caseTerinenaiow O8-ST1 RDI
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ve tetoay) 5.8
(Clie Oy Srune Eapeance, 25172020 1:08
‘Act Tralls
Suppor Ticket Owner
stage
Stage
Temporary solutionSolution Details
status
Stage
stage
Now -Lon ft! 85SGP VRTUAL CONNECTION PROTOCOL ERROR alm ecuranc (208 per month) on GEBECSToA Ready
Solution eta
eau Description
ou ton nn ett ect of fr MBG sm MRSC we encountered the ase whee the new board remained neta RP ater loedng
vowing Seog on rceen fa on cat ym MIaSCS4 we encountered the enue where te ew board remained nator RP ater loedng
Solution etal
Techical Analy
185560 protocol wor alae wt ease code 02200 0921 Spe The base stan system GPRS protoce(OSSGP) rns
EoNMECTION PROTOCOL ERROM wih cuve code (x0 (Semanal incorrect POU of 2 nal manceteyntoraton)
‘nevronoun so ngth up LLC POU set by the OBE tothe SN. hw SGEM response nth a STATUS POU aterm aure coe Zorn, depending
chine Seah soars maybe eureasus Description
care cause
Suppor Ticket Owner
Suppor Ticket Ownermone (CONETPABLIG) sofware, nn MBSCS we encoumered he
‘Toonnlcl Analyse
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Status
Suppor Ticket Owner
New Tent 680N_£-G06-Efnok_ENJ8_26.EURLAT
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‘Assigned DateTime
‘Suppor Ticket Owner
Duration Open Te Routed
‘Crstd iy PorRegeles, 22020 15:4t
OMT Plot Rega
‘Cro By Po Rogen, 27120201541(Creat By Poe Roget 27120201541
‘Cred Por Rogen, 212020 15:41
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(Cred Por Regs 2612020 15:41
Assessed Prony
(Crest By Poe Rogelel 20712020 15:41
Activity History
Follow up with Customer on Pending Question
Taek ¥
nai: RE: 00678531 Caso update [rt_CODSBHIDK, S005h80yis:ef] BSSGP VIRTUAL CONNECTION PROTOCOL ERROR GEBSCSIIGEBSCSATOBSCS2
Task
Sbjct RE 57D cana pat a_H05840%,SEOMOyt4ut] BSSOF VIRTUAL CONNECTION PROTOCOL ERROR
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‘le iv @odstons.comFrom: Chauhan, Naha Nokia -PLarzen nahn chauhangvoka com>
Sens Wednenday,Dacembar 3,270 12:37 PE
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ce: rt Net Contain. Nokia - Glob ; Or Fabio Nola !Vmerete): Lig Orin Vodafone hal (exert) ORSMILUGiiconsutant vdatoneomatel 0: Fre, oto,
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Subject RE: 0067301 Cane update rat OeDSHEIDK
2n4Oyteret | BSSGP VIRTUAL CONNECTION PROTOCOL ERROR
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odatone DANUBIU, 35 Ait, 21571 Bucharest? Romana
From: Chauhan, Neha Nokia -PLWarsen neha chauhangvota com>(Noi Minerats) bi orn. com>
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Sbjct RE 872 can pdt a. 8058804, Sx9MOyt4t BSSOF VIRTUAL CONNECTION PROTOCOL ERROR
Ema ulanabicdvedetonncom
From: Chauhan, Noha akin -PLMrzew nah chauhanroka com>
supporter cee nokiacom (Woks
Glona
[Mobi iinerats tbl erence. com>; PNO PACKET
rao, Grane (bls PTAmador) crane experancenota com>
subjct: RE: 0067391 Case update
_seDsetDk seeahtOyteet)
‘You can moat the Parameters pa the Tin Maintenance Wino
ce Group
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sn lorgsretu@aia com
com; DanublusNOC--B0-RAN Noi, Vodafone Romania ; Bit,
Subject: RE: 0067301 Caza update rat GODSHHDK.sOEDRBOyteet]
Windy ask yout mann te eam ema ted OL, multiple tiene ware san and infrmation
even
Fria sk you toh us wth below unstons for GEBSCSIIGEBSCS2TOBSCS2}
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‘tinovgmaninger 125019 30300900 oeEma lana bicdvedetone.com
\odatone DANUBIUS, 3.8 Ag Sts, 21871 Suchereet?, Romana
oppor erlnstnoki com
nana chauhantneia.com
Subject: 087831 Case update [rt_00DSBHOK, s00H80y81]
Apart trom the save, have ae rquesed a
mys Hom he SSN anaBLOCK RETRIES::3
_80DSMHDk.s8eahtOyteet
nai: RE: 00678531 Case update r_GODSBLIDK, S003h80yle:ef] BSSGP VIRTUAL CONNECTION PROTOCOL ERROR GEBSCSIIGEBSCSUTOBSCS2
Tsk
Dessipton Te:eioorsgnokincom
Sublet RE oss an pdt a. 8058804, SEDMOy nt BSSOF VIRTUAL CONNECTION PROTOCOL ERROR
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see vodsonacom
Voda DANUBIUS, 25 AS, 71571 Bushee? Romana
From: Chauhan, Naha Nokia -PLMarsen nahachauhangvokincom>
Sent: Wednesday, Dacembar 3, 2020 1:37PM
\odstone Group caine talc@vodsfonacom>;srvics, upportervicetoklacom Nola Guba
okie" iTMnerei) bl. tlrakincom>
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Sublet RE 872 capa pt ra, 8058804, SEaMOytet] BSSOF VIRTUAL CONNECTION PROTOCOL ERROR
From Vise lular, Vogsone Group clans neevodstone com>
eSharan a i- Pea
chauhandnolia com>: sence, supporteeniceu@nlacom Wels Global)Sc, Net coat, oa lb rte au@rotacon: Or Fal Novia) ie
{Noein beholden con: Longue
Bette 88 nan esata nado fntadonngtntra com On Yo
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Seber beliegnekt com
‘heathen, Votan ty (xterm : ily, Lula, Yodsfone Group :
Subject: RE 0067391 Case upate
_IRDSHHDK_s009N80yteret] BESGP VIRTUAL CONNECTION PROTOCOL ERROR
[tert you contin thatthe paten shoud be removed pce current vale wh 0)?
Should we eee oe tle (0184041690900 or sould me see me 8?
dec vedsfonncom
Vodafone DANUBIUS, 25 Aig Set, 21871 Bucharest 2 Romana
From: Chauhan, Naha (Nokia -PLMarsow nana hauhangnota com>
“or Vie tte, Vodafone Group ula Yale vadatone com>; sence, spporzencetBnllacom Nala Global) aupporzercesokla com
{Sai ulgconettant vedfoneomnielb; Ferrer, Antonie, Vodafone aly ; Ban
Soberatelsgnetacor
Sheathgato Enien,Vocfone ly (Eten ; Cros, Lice, od
‘lice ROG gvedstone com>
‘engoret, uben (ox vimereaa ruben ongaratinoka com>;
vo, Vodsone tay Fabre. Banh@vodatne com Bol, Roberto (Nokia -ITVneteat)
rance, Brune Nokia -PTIAmadera) bran asperanco@nla. com
5 roBvedelone. com>; Bit, Lucan, Yodefone Group cuca itu vodalone comm; Goze
‘odelon tal Croat Luce, Vedefone Maly haan Ma Para
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Ce: rt Net Contain. Nokia - Gla) ; Or abi Nokia -IiVinerete) ais orsnoks om; ai,
7
{Sn uGigconsttatvodfonsornte; Fre, Arto, Vogafone aly : series, supportzerlcea@nokiacom
iNokin' Coon) Bart ana taly Cabos banigvodsons com Bola Rober (oun Fvuraeas)
Srberbelsgnehacom>,
heats Eien, Vosfone sly (Eten “ENRICO. CHECCHINATO@consntvodfonecmritali; Crs, Lass, Vous
‘Segoe Rabon (Naka: Minera) crben
retignokia com
co, run Nokia -PT/Amadors) Btu, Lusan, Vodafone Group
0 Grove lana Maeve
com>; services, suppotsericesneklacom (Nol
Globe ; IPNO PACKET ; DL-FaulRedoNotn ; Ban, Fabris, Vodafone ay
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{iostone aly ; Or Fabio (Nokia = 7Minarat
rit@vodutone com>; Soll, Rabat (Na
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co, Brun Nok
PriAmaders)
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Frittata voasonscom:
{lg rn, Voutone ay fextroa) lth,
‘odatone Group
“To: Chauhan, Maha Nota Lara) cae
“Support server noha com! Ore
naunangnokia com>: sence, spportzenvices@rotiacom Nobis lbs)
oka tvimereate able oro con
Ce: Eur, Met contacter Nokia Global ; Bol,
Roberto (kis: vinarcae robert bolo cor: Longa ben Moka Vinay) eben onarethnola cor
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om Won -laba cruppotsurvisn@novn som anf Fabre,
Suc: Re: e760 Cane upto, ODSHIDKs0080ytaf] BSSGP VIRTUAL CONNECTION PROTOCOL ERROR
DED MoM eSAct0CA, Ni
UTPrIse you contin that the pan shoud be removed (pce current vale wh 0)?
Shou we foe ve tb es aH) awe ee mesec @vodsfonacom
From: Chauhan, Nea Nokia -PLarsen nehachauhangvokin com>
\odatone Group clulanatalcvedsona com>; srvcs, supportericeoklacom (Nola Cloba) aupportaericn@okla om
Mma bao rotacon> Longer Ra
‘titra
{Seam ucigconsutantvodsfoncornite:h; Fre Artone, Vogaone tay Cros Luce, Vedefane May ;
Sbjct RE 97301 cana pdt, 08880), Sx9M0y tet] B990P VIRTUAL CONNECTION PROTOCOL ERROR
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From: Vile lana, Vodeone Group
‘naunandinoka com>; senvces, supporsevces@roiacom Wola
ce: rt Met Contain. Moka Glob] ; Oral, abl Nola merce) alecranokis om; at,
‘tata
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iNokin= Coba)“supportarvees nokia com> Bar abso Vosatone aly Sabo san@vetatonaon Bola, Robe oxin- Vineet)
Soberatelegnehacor
hint Ene Wouafone Hay (Extra) ;
rance, Brune Nokia -PTIAmadera) bran asperanco@nla. com
106--80 RAN Nokia rivdefone. com>; iu, Luca, Yodtone Gru
Pale osetQvodatonecom: Cro Lucy, Voanore lay cece ronuGvetone com Rada Aestes Sup
‘tadionccenSupparerhavendalivedatone
Sbjct RE 872 can pa. 8050804, SE9MOy eat] BSSOF VIRTUAL CONNECTION PROTOCOL ERROR
Sel nd tar ating chara of PRELE do yo nnd ny ila om B87
nc Bvodstonncom
Vodatoe DANUBIUS, 35 Ay Stet, 621871 Bucharest? RomaniaFrom: Chauhan, Naha (Nokia PLarzan) nana chauhangnota com>
‘Ve laa, Voshone rou ulnalevestr.com arses, pporenicenBnkicom Was - Gb niportanens stl o>
[Noi ivineras) bi ore¥@noka com>; PNO PACKET ; DL-uulRadioNekn ; Bol, Rabat (No
river)
‘Volafe lay (Estar)
icteue Rubs Rei tine) eben ion
{Stator Rann
retiokia com>; Eserano, Bruno (cla PHAmadors) rune seprance nots com
Subject: RE: 0067301 Cana update rat GODSHHDK.sOEDNVOYIeet]
\few avec euror Stachmerts ann, Please flow he Cyber Code and repr auapcous eal.
‘You can motty the Parametcs spa the Tin Maintenance Window
From: Vile, ular, Vodsone Group
Ce: rt Nel Contatente Moki -Cl
(Nokia: timer ; Or Fabio (Nokia = 7Vinerat
DL SanunueNe-T-00.RAN Nokia rOBvodtone.com>; Chauhan Reha Nola PLWarsbw) ; Checchinao, Eric, Vodafone Maly (Eternal)
Eimico eecehmaToncowatunoaotame rere eaten
com; anubissNOC{T+UORANNoia,Vadefone Romans
Sen: Monday, December 14,2020 &51 PM
To: tale oreratacom
Subject: 087831 Cove update [rot_000SBOK, s03H#0y et]
Apart shoes, nav alas aqua an analy om he SSN an
‘Allthe NSEIS (except highighted) are goting the alarm 3032, Are they sing any sar in SSN fom BSC end?ah ao0smpk_s0eans0ytert
nai RE: 00678331 Case updet [re_GODSBWDK, s003h80y eet] BSSGP VIRTUAL CONNECTION PROTOCOL ERROR GEBSCSIIGEBSCSZTOBSCS2
Tak
Dessigton Te: falooragrokincom
Sujet RE 05730 an pla 805880, SF9M0ytnt BSSOF VIRTUAL CONNECTION PROTOCOL ERROR
Ura do you conn thatthe patch shoud be removed (place current vale wih 7
Shout veo te (0184 Ot 6909 0H or should we sso ogy R >
Ema lana levedetone.com
From; Chauhan, Noha (kin -PLMareaw nah chauhan@roka com>
‘aie lan, Votan ro ulna iaieralr.com ave, pprenicenkicom ois - Gleb ruportsnvns oa o>
ce: rt na Contactar, Moka - lob ; Or Fabio Nola Vinarete) aia osinekin can; Bol,
Roberto (okie: Vimar roberta belngnoitacoms Langue Fuben Woke. Viner) rabenlongeret@nohiac or
Denubtunoc f-00-RAW Nets VodsfoneRornla “OL DalusNOC FBO MAN Moki, roBvedsone cor OL Tsukada . Lag Orin: Vodafone aly (External) ORAHILUGHES-oneutant-vsatoncomatl Fre, otal
jcesnekncone; Ben,
Subject RE 00730 an pdt, 05880, SNDMOytet] B9SGF VIRTUAL CONNECTION PROTOCOL ERRORYoucen ear
From: Vale lana, Vodsone Group ; DanubisaNOCHT-B0-RAN-
ono, Vodafone tay
Tie as. Voters ro lntalevodtra.com arses, pportnicenrkicom Woks - Gb niporansen eae
[Ns inert) fbi ortinckia com>; PNO PACKET Ors Fabio oki - Viner) bl
0 Nokin timer) ube longeretski om; DantiveNOCs
oki ; Lig Crain Ve
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unportesreernohacor
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Seber bte@rokic coms,
{hecho Ewic, Yosfone aly (Eternal ; Soll, Rabe (Na
PriAmadere) brane aeperancodnokia com:
Subject: RE: 0067301 Cate update raf OEDSHHDK,sbeBNOytset)From: Vise lular, Vogsone Group
‘To: sere, supprtercnsnokacom Nokia Global ; Chauhan Neha Nola PLarsew):
sppertwreer@noha som Ban Fabrice Vodafone hal Hebiso Bon vodaone cone!
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102157 Bucharest 2, Romania
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Vodafone DANUBIU, 35 A Stet, 21571 Bucharest? Romani
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Email RE: 00678994 Case update [ret _6ODSetDk_s003h9Oytaief | BSSGP VIRTUAL CONNECTION PROTOCOL ERROR GEBSCSIIGEBSCS2TOBSCS2
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Ema: ulana aicvodatona.com
otal DANUBIU, 35 Ag Stet, 21571 Bucharest? Romania
From: Chauhan, Naha (Nokia -PLWarzen nana chauhangvota com>
“To: Vii tan, Votone Group cua sal @vodatone com>; sence, supporeeices@nclecom ota Global caupporLservicesokle.com>:
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Subj: RE: 00678331 Case update raf BEDSHHEDK.sOCSNBOyIset)
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Ema lana aicdtvedetone.com
Vodafone DANUBIUS, 35 Ay Stet, 621871 Bucharest? Romania
oppor erlnstnoki com
nana chauhanneiacom
Subject: 087831 Case update [rot_0ODSBHOK, s03H#0yt61]
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Ena: 00678331 Case update [ef 000581804, S003N8Oyte:rf)
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Subject: RE: 0067301 Cane update rat GODSHEDK.SOEDNBOyteet]
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Ema: lara le@vedetone.com
Rippon sarvestboki com <1
14,2020 ast PM
To: tain ereratia.com
ce: NeTcontacteent. CURIE
febeaiinsin com
em; ruben fongartnota com; OanubissNOC-ITO-RANAtci,Vedfone Romana
‘To: fabio arl@notla.com
ce: NeTcontatent UR neha com tarot com; rebreseliseokacon; ruber tngereti@nola.com; DarubusNOC-ITBO-RAN Nokia,
‘oatione Romania none shaun sm
Subject: 0087031 Cae pdt [rt OODSEUOK, S03HHOy et]
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Subject: RE: 0067301 [ret oHDSEIEOK_sUHBNSOYIH et]sec @vodsfonacom
From: Vie, lana, Vodsone Group ; Lug rss, Voelone tly (External rodena baie gnaha com Cnscennata, nro, Votone aly (ermal)
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Subject: RE: 0067301 [ref_ouDSeHOK_sOEDRBOyteet]
(Fable, could you please
nc Bvodetormcom
Sen: Monday, December 14,2020 695 PM
“Tor ile an,Vodetone Group lan ale vadatone com>
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Subject: D673 (rat _OODSBUDK, SoosMOyteret]
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Vodafone DAMUBIUS, 25 Ani Set, 21871 Bucharest 2 Romana
From: Vie lana, Vogsone Group
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pon nvinegnoki com Bi, Luan Vodstne Group acon tweens com
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Subject RE: [rt 0DSHDK_sUEDHFOYTo et]
ma: lara ie@vodetona.com
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Subject: Re: [et _00DSHDE,Sooshoytere]
“hdinks Poe folow the Gyr Code ana report suspicious malePare Kewaoka
From lana @vodefonecom Sat: 1.122120 1450 To:
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alfekis omy nel contactcnteeutGroka com;
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brane eaparaneogotin com”
[stn gvedfone com Subject: RE: rat G2DS8HD\,ste2h4Oyteat)
dec vodefonncom
‘To: tabioorelgroiacom
URI nekacom:
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Sen: Monday, Dacembr 14220515 PM
“Tor url, Net Contactenta. Nokia - Glob) ; Oral, Fabio (Rols-Tnerete)sfeleoreinoki com>
tly Ester urine, supporanrvenegnanscon Nok
i ceuppert service noha com ant abi, osslne aly dabrnn sartvodatoe com Dole, Robetto (Nola TViarcte)
2 Fabi,
Sela you pleas hulp un wn he questonsadrestd inthe previ
rc Bvodafenn.comSen: Monday, Dacembor 14,2020 6:05PM
“To: ile tte, Vodtone Group lana ale vadatone com>
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