Implementing

mySAP Business
Suite - Overview

Product Management SAP Solution Manager,

SAP AG

© SAP AG 1
 Learning Objectives

As a result of this presentation, you will

be able to:

Describe major challenges for Implementations

Explain how SAP Solution Manager supports

Implementations

List benefits that you can gain by using SAP Solution

Manager for Implementations

© SAP AG 2004

© SAP AG 2
 Agenda

Implementation

Implementation with SAP Solution Manager

Implementation Process
Implementation Content & Services

Summary

© SAP AG 2004

© SAP AG 3
 Implementation Projects

Project Business Realization Final Go Live &

Preparation Blueprint Preparation Support

Provide initial Implement business Cut over to

planning and and process live productive
preparation for requirements based operation and
your SAP project on the Business continuous
Blueprint support

Documents the Complete the

business process preparation for
requirements of Go Live
the company

© SAP AG 2004

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 Challenges During Implementation Projects

Lack of integration expertise (functional and technical) related to

mySAP Business Suite during implementation

Solution design and related technical feasibility aspects

Sizing of the required hardware
Scenario-specific installation aspects
Managing a multi-component implementation
Customizing Synchronization between mySAP Business Suite
components

© SAP AG 2004

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 Agenda

Implementation

Implementation with SAP Solution Manager

Implementation Process
Implementation Content & Services

Summary

© SAP AG 2004

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 SAP Solution Manager - Goals

SAP Solution Manager is the central platform for efficient

implementation and operation of SAP solutions :

To ensure Reliability of your SAP solutions

with reduced risks, higher performance,
and more robustness
To provide Openness to to integrate
non-SAP software into the scope of
solution management
To present a Holistic View of your
solution (connecting business aspects
with technical aspects)
To reduce your Total Cost of Ownership
(Initial Set-up, Implementation,
Operations, Continuous Change)

© SAP AG 2004

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 SAP Solution Manager – Offerings

Implementation
Implementation Platform
Platform
Solution
Solution Monitoring
Monitoring
Support
Support Desk
Desk
E-Learning
E-Learning *)*)
Tools Upgrade
Upgrade *)*)
Change
Change Request
Request Management
Management *)
*)
…
…

Implementation
Implementation Content
Content
Roadmaps
Content Roadmaps
Services
Services
Best
Best Practice
Practice Documents
Documents

SAP
SAP Active
Active Global
Global Support
Support
Gateway to SAP
Service
Service Delivery
Delivery Platform
Platform

*): New in 2004

© SAP AG 2004

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 SAP Solution Manager – Use Cases

Implementing mySAP Business Suite

Global Roll-Outs

Customizing Synchronization

Testing

Support Desk

Solution Monitoring

Service Level Management

Service Processing

© SAP AG 2004

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 Implementing SAP Solutions – Process in Detail

Project Business Configuration Testing

Preparation Blueprint

Configure
Define project
Define customer processes
solution based on Test processes
Set up system SAP processes Synchronize
landscape Cust. settings

Project Administration

Issue Tracking / Monitoring / Reporting

Roadmaps

SAP Solution Manager

© SAP AG 2004

Solution Manager for Implementation

Procedure Model“ (Roadmaps)
Focus: product-specific information; no project management
Knowledge transfer to project team and technical implementation aspects are key elements
Available services aligned with the Procedure Model
Implementation Content
Business process repository as initial input for a process-driven design of a customer solution
Intial focus: mySAP CRM and mySAP SCM implementations
Tools
Basic ASAP tools (Blueprint and Master List functionality)
Integrated use of customizing and test tools
Focus: scoping, process-oriented configuration and testing, status and issue tracking

© SAP AG 10
 Agenda

Implementation

Implementation with SAP Solution Manager

Implementation Process
Implementation Content & Services

Summary

© SAP AG 2004

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 How to Use SAP Solution Manager in a Project

Project Business Realization Final Go Live &

Preparation Blueprint Preparation Support

Project Definition and Description

Project type
Naming, roles, language
Project standards (Status, keywords, documentation types)
Timeframe

Define System Landscape

Development
Quality Assurance
Production
…

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 How to Use SAP Solution Manager in a Project

Project Business Realization Final Go Live &

Preparation Blueprint Preparation Support

Define Business Blueprint via Business Process Repository

Customer Business Process requirements, analysis, documentation
and management / Scoping
Visualization of Standard Business Process by scenario description,
product documentation, demos, and transactions
Project-specific adaptation, for example, new Processes,
documentation at each level (Requirements, print outs, reports,
concepts), …
Generation of Blueprint

Project Issue Management, Status Management

SAP Feasibility Check

© SAP AG 2004

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 Business Blueprint – Define Business Blueprint

© SAP AG 2004

Definition of the Business Blueprint allows you to document the business processes in your enterprise that you want to
use in your SAP System. You create a project structure in which relevant business scenarios, business processes and
process steps are organized in a hierarchical structure. You can also create project documentation to assign to individual
scenarios, processes or process steps. To define how your business processes should run in your SAP Systems, you then
assign transactions to each process step.
Definition of the Business Blueprint provides you with a detailed description of your business processes and system
requirements. You can also print out the Business Blueprint document. The project documentation and the project
structure that you use during the Business Blueprint phase can also be put to further use during configuration and test
organization.
When you configure your business processes, the system displays the project structure you
created for the Business Blueprint. You can use the Business Blueprint project structure as a
point of orientation during configuration.
You can also display and edit the project documentation from the Business Blueprint phase
during configuration.
The project structure from the Business Blueprint forms the basis for all test plans that you
create during test organization. The transactions that you assign to process steps in the Business
Blueprint are put in test plans during test plan generation. The transactions can be processed as
function tests to test the transactions.

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 How to Use SAP Solution Manager in a Project

Project Business Realization Final Go Live &

Preparation Blueprint Preparation Support

Configuration
Configuration guides for Standard Business Scenarios
Configuration support per scoped structure element, for example,
product documentation, IMG, non-ABAP configuration, BC sets, and
CATTs
Project documentation, for example, customizing, modification,
enhancements
Customizing Synchronization

Testing
Define and maintain test cases, test catalog
Organize and perform testing
Manage problems in Service Desk

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 Realization

Customizing

Configuration of process
requirements, specified in the
Business Blueprint Assignment of test cases
Automatic assignment of
customizing links and test cases
Assignment of customer specific
learning material

Assignment of learning
material

© SAP AG 2004

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 Realization – Customizing Distribution

Ensures that Customizing of certain objects is in-sync across systems

Reuses Customizing (e.g. of SAP R/3) in other systems
(e.g. SAP CRM)
Avoids redundant Customizing activities in a solution landscape

Central
system
Customizing data R/3 Transport R/3 Transport R/3
DEV QAS PRD

Predefined
list of Customizing
synchronizing
CRM Transport CRM Transport CRM
Distribution
objects DEV QAS PRD

APO Transport APO Transport APO

DEV QAS PRD

... Transport ... Transport ...

DEV QAS PRD

© SAP AG 2004

You often have to synchronize selected Customizing settings in various systems in a system landscape. You can use
Customizing Distribution to synchronize customizing settings in a source system (e.g. SAP R/3) with the customizing
settings in the target systems (e.g. an SAP CRM system) in a SAP system landscape.
Customizing Distribution also creates transport requests, to transport customizing changes from the development
systems into the quality assurance and production systems. Customizing Distribution is performed in development
systems. To transport to a quality assurance and production system later, release the associated transport requests. This
ensures that the customizing settings are synchronized in all subsequent systems, not just the development system.
Certain customizing objects which must be synchronized in a development landscape are predefined in the system
(Synchronization Objects). You can select synchronization objects and other customizing objects for the distribution
with the Synchronization Group Editor. When you change objects in the source system, the Customizing Distribution
starts a process which transfers the changes into the target system.
The system which is the reference for the Customizing Distribution is also referred to as the source system in the
system landscape. This is usually an SAP R/3 System. All other systems in your landscape are referred to as target
systems and are synchronized with the source system.

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 Central Test Coordination

SAP CRM SAP SCM SAP ECC

Create Sales Order

Configure Products

Test
Availability Check

Management Determine Conditions

Credit Check

Replicate Order Receive Order

Order Confirmation

Maintain Status

SAP Solution Manager

Test
Execution

© SAP AG 2004

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 How to Use SAP Solution Manager in a Project

Project Business Realization Final Go Live &

Preparation Blueprint Preparation Support

Train End Users for SAP ERP 2004

Web based end user training
5 SAP Tutor (recorder) licenses

Deliver SAP GoingLive Check for SAP ERP 2004

Handover to Support Organization

© SAP AG 2004

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 E-Learning Management

Changes require training of the different

parties involved (e.g. end users)

Set-Up efficient end-user

training strategy with e-Learning

Create e-Learning materials

Organize / categorize
e-Learning materials
Prepare e-Learning Materials
for specific user roles
Distribute e-Learning
Materials to end users

Execute e-Learning

Analyze results & feedback

Analyze results & feedback

© SAP AG 2004

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 SAP Active Global Support – Solution Support Services

Solution Support Services

Customized Premium Engagments: SAP MaxAttention
Offerings
Safeguarding Solution Management Empowering
Price Safeguarding for Optimization SAP Operations
List Implementation
SAP Safeguarding for Solution
Performance Competence Assessment
SAP Operations
Offerings
Application Integration
Improvement System Administration Competence Empowering
Safeguarding for Upgrades Data Volumes Empowering Workshops
Testing Services to support the
Early Watch Reporting implementation of SAP
Solution Manager
SAP Online Knowledge
Products

SAP Maintenance Contract (Standard Support)

Administration and Automation; Access to Best Practices; Empower CCC;
Proactive Remote Services; SAP Software Upgrades; Monitoring for systems and
core business processes; problem resolution; global 7x24 problem resolution;
global 7x24 escalation procedures

Customers plan, order, receive and track

all solution support services with SAP Solution Manager

© SAP AG 2004

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 SAP IT Service and Application Management

SAP IT Service and Application Management provides an end-to-end

description of the most important operating and management processes
that need to be followed within the lifetime of your solution.

SAP Application Management SAP IT

Service The central benefits

Customer‘s IT department
of SAP IT S&AM are
Requirements Management
Integration
Business unit
Customer‘s

Optimize Design
Design
• ITIL compliance
Build & Deploy Service Support
• Reduction of TCO
Operate Build
Operations & Service Delivery • Protection of customers’
Optimization SAPinvestment
Deploy Operations
• Quick ROI
Powered
Powered by
by SAP
SAP Solution
Solution Manager
Manager

The SAP Solution Manager is the key enabler of SAP IT S&AM

© SAP AG 2004

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 Agenda

Implementation

Implementation with SAP Solution Manager

Implementation Process
Implementation Content & Services

Summary

© SAP AG 2004

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 SAP Solution Manager – Roadmaps at a Glance

Implementation Methodology Provided Through Roadmaps

Implementation Roadmap for mySAP Business Suite
Target Group: Project Managers, Functional Implementation Team
(Application Consultants)
Milestone/synch points concept and alignment of support services
Solution Management Roadmap
Target Group: Technical Implementation Team (Technical Consultants)
Milestone/synch points concept and support services aligned
Global Template Roadmap:
Target Group: Program / Project Managers
Roadmap content adapted to SAP Solution Manager usage
Upgrade Roadmap
Bundling SAP's knowledge and best practices for the entire upgrade
procedure for an entire system landscape from a functional and technical
perspective

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 Roadmap in Detail

Graphical
Graphical entry
entry into
into and
and status
status
overview
overview about
about your
your project
project

Phase-driven
Phase-driven approach
approach for
for
functional
functional and
and technical
technical
implementation
implementation andand ongoing
ongoing
operation activities
operation activities

Links
Links to
to accelerators
accelerators for
for your
your
project
project phase
phase

© SAP AG 2004

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 Implementation Content: Business Scenarios

Business Scenarios include various Business Process descriptions

and guided configuration support for SAP Solutions

Advantages:
Business Scenarios are designed to help customers to reduce costs,
to increase revenue, and to increase customer satisfaction
Business Scenarios are designed to support nested Business
Processes in Sales, Service, and Marketing across various
Interaction Channels

Business
Scenario

Visualized by
Process
Component
View
Process
Step

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 Implementation Content
<Solution>
Solution
Configuration Structures

<Product Version>

Basic Settings for <Solution>

General Settings
Structure items
Connecting Systems
for "generic" configuration
Data Replication
support
Engines

Portals

Basic Settings for <Key Capability>

Basic Settings for <Channel>

Basic Settings for <Technology>

Scenarios

<Scenario>

Master Data

Organizational Units
Scenarios
Business Processes

...

<Scenario>

...
© SAP AG 2004

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 Implementation Content
<Solution>
Solution
Configuration Structures

<Product Version>

Basic Settings for <Solution>

General Settings
Structure items
Connecting Systems
for "generic" configuration
Data Replication
support
Engines

Portals

Basic Settings for <Key Capability>

Basic Settings for <Channel>

Basic Settings for <Technology>

Scenarios

<Scenario>

Master Data

Organizational Units
Scenarios
Business Processes

...

<Scenario>

...

© SAP AG 2004

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 Implementation Content in Detail – Component View

Scenario

Business Process 1 Component View

Process Step 1
VISUALIZE flow of business processes
Process Step 2
and process steps
... Show components required by
business scenario or process
Show business partners or external
Business Process 2 software required by the business
scenario or process
Process Step 1 CRM MOBILE CLIENT CRM SERVER SAP SEM SAP R/3

Perform Market Analysis

Create Campaign Update the Campaign Hierarchy

Reference to Business Process:

Load Campaign Attributes
Target Group Creation

... Create Collaterals

Allocate to campaign

Update the Key Figures for the

Plan Key Figures
Campaign

Plan Allocations

Load Allocations

Transfer Campaign, Target Group,

Products, Attachments, Alloc. to Release Campaign
Mobile

Transfer Campaign Create Accounting Object (WBS)

Post Direct Marketing Costs to

Transfer Activities to CRM Mobile Transfer Target Groups
Accounting Object (WBS)

Settle Direct Marketing Costs to

Profitability Segment

Update Direct Marketing Costs Info

Scenario-oriented structure
Execute Campaign Update Activities Info

Load Cost Drivers

Reference to Business Process: Assess Overhead Costs to WBS

Lead Processing Element

(= Business Process Hierarchy)

Reference to Business Process:
Update Overhead Costs Info
Order Process in B2B eSelling

Reference to Business Process: Reference to Business Process:

Perform Campaign Analysis
Customer Visit and Order Entry Order Process in B2C eSelling

© SAP AG 2004

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 Implementation Content in Detail – Configuration

Scenario Configuration

Business Process 1 Provide process-oriented

Customizing approach
Process Step 1 Document non-ABAP-Customizing
Process Step 2

...

Business Process 2

Process Step 1

...

© SAP AG 2004

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 Implementation Content in Detail - Transactions

Scenario Transactions/URLs

Business Process 1 Match scenario-oriented approach

to functions in SAP world
Process Step 1
Evaluate/test-drive SAP Software
Process Step 2 in a customer project during the
Business Blueprint Phase
...
Organize and test SAP solutions

Business Process 2

Process Step 1

...

© SAP AG 2004

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 Implementation Content in Detail – Configuration

Scenario Configuration

Business Process 1 Provide process-oriented

Customizing approach
Process Step 1 Document non-ABAP-Customizing
Process Step 2

...

Business Process 2

Process Step 1

...

© SAP AG 2004

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 Implementation Content in Detail

SAP Solution Manager

enables an effective
mySAP PLM and process-based
implementation
support for end-to-end
business processes
mySAP ERP across front- and back-
Financials
mySAP Human Resources mySAP office systems…
SRM Corporate Services CRM
Operations
Analytics
Self-Services

mySAP SCM

SAP NetWeaver
including
Solution Manager

© SAP AG 2004

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 Implementation Content for mySAP Business Suite 2004

ERP and Adaptive Business Solutions

Blueprinting Content:
mySAP PLM
• Predefined SAP Business Processes
• Visual process flow diagram
• Detailed process descriptions for SAP
mySAP ERP Business Processes

mySAP Financials mySAP Configuration Content:

SRM CRM
Human Resources
• Predefined configuration activities for all SAP
Corporate Services
Business Processes
Operations
• ABAP and Non-ABAP customizing support
• Process driven implementation methodology
mySAP SCM • Ready-to-use template projects based on SAP
Best Practices

Business Realization
Blueprint

© SAP AG 2004

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 Implementation Content for mySAP Business Suite 2004

ERP and Adaptive Business Solutions

mySAP PLM Testing Content:

• Test cases according to standard
mySAP ERP Business Scenarios
mySAP Financials mySAP • Available as MS word documents in
Solution Manager
SRM CRM
Human Resources
Corporate Services • Ideal starting point for testing and rollout
Operations to line of business
• Can be adjusted easily in projects to
specific project needs
mySAP SCM

Final Go Live &

Preparation Support

© SAP AG 2004

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 Implementation Content for Industry Segments
Banking Mill
Healthcare Automotive - Sales
Insurance Automotive – OEM
Public Sector Automotive – Supplier Blueprinting Content:
Utilities CP • Predefined end-to-end industry specific
Telco IM&C Business Scenarios
Media Pharma
Prof. Services High Tech (OEM+Semi) Configuration Content:
Retail – Grocery Chemicals • Business Scenario individual
configuration procedures
• Basic configuration settings of SAP
mySAP PLM NetWeaver valid for all Business
Scenarios including:
• SAP Web Application Server
mySAP ERP • SAP Business Warehouse
mySAP Financials mySAP • SAP Enterprise Portal
• SAP Exchange Infrastructure
SRM CRM
Human Resources
Corporate Services • SAP Master Data Management
Operations

mySAP SCM

SAP NetWeaver

© SAP AG 2004

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 SAP Content Updates

Customer SAP
SAP Development Landscape

Customer Landscape

CRM
CRM

SCM 4.6C
4.6C
SCM

• Content
corrections
• New Scenarios
• SAP Notes

SAP Solution SAP Service

Manager Market Place

© SAP AG 2004

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 SAP Safeguarding for Implementation
Business
Business Core
Core business
business
blueprint
blueprint and
and process
Start
Start of
of
process
technical
technical design
design implemented
implemented
production
production
completed
completed
T
T II M
MEE
SAP Safeguarding for Implementation
Technical Technical GoingLive GoingLive GoingLive
Check: Check: Check:
Feasibility Integration
(Analysis) (Optimi- (Verific-
Check Check zation) ation)

Project
plan
completed

IT landscape
implemented
Critical Interfaces and core
business processes implemented

Core business processes and interfaces tested

SAP Safeguarding for Implementation tailors itself to your implementation project.

This means that you may not receive all the checks mentioned above. You receive a
selection of checks – those that are sufficient to safeguard your project.

© SAP AG 2004

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 Best Practices for Solution Management

Guide you through complex issues in the technical implementation

Best Practice Documents

System Landscape Planning
Network Planning
Sizing
System Landscape Copy
Data Consistency
Initial Download Configuration
Data Upload

Self-Services
Planning Session
Best
Technically Configuring mySAP Solutions Practices

© SAP AG 2004

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 Best Practices for Solution Management

Guide you through complex issues in the technical implementation

Best Practice Documents

System Landscape Planning
Network Planning
Sizing
System Landscape Copy
Data Consistency
Initial Download Configuration
Data Upload

Self-Services
Planning Session
Best
Technically Configuring mySAP Solutions Practices

© SAP AG 2004

© SAP AG 40
 Agenda

Implementation

Implementation with SAP Solution Manager

Implementation Process
Implementation Content & Services

Summary

© SAP AG 2004

© SAP AG 41
 Implementing the mySAP Business Suite

Task
Implement new or additional SAP CRM,
SRM, SCM ... scenarios
Target Group

R/3 customers extending to mySAP

New mySAP customers
Benefits

Accelerated implementation projects

Efficient project handling
Centralized control of cross-component
implementations
Integrated documentation management
Seamless information integration
between project phases
Integration of non-ABAP and non-SAP
components

© SAP AG 2004

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 Implementation – Benefits in Detail

During the Implementation Project

Implementation and Upgrade Roadmap
Automated system landscape information
Documentation of the business processes

Just before Go Live

Management of patch levels
Consolidated EarlyWatch Alert for the whole solution
GoingLive service delivered based on customer solution

Operating the Solution

Open end-to-end application management
Following SAP’s best practices for application support
Service Desk for accelerated problem resolution
Change request management for ensuring continuous improvement

© SAP AG 2004

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 Living Proof: Successes and Experiences

© SAP AG 2004

© SAP AG 44
 GiroFlex, Switzerland

„
Giroflex is one of the
pioneers and leading
providers in the field of
ergonomically designed Our business is one hundred
chairs. percent compliant with the
capabilities of SAP CRM. Using the
Giroflex is using SAP R/3 implementation content provided in the
with 130 users and SAP SAP Solution Manager is more than just
CRM (Mobile Sales) with
documentation or a prototype, it was the
15 users.
actual groundwork for our productive
system.”
Implementation Content
for SAP CRM – Mobile Theo Kraus, CIO
Sales, provided with
SAP Solution Manager,
helped to rapidly align
their business with SAP
software.

© SAP AG 2003,
2004 How you benefit from the SAP Solution Manager 3.1, Matthias Melich

© SAP AG 45
 MAN Nutzfahrzeuge AG, Germany

MAN is one of Europe´s

„
leading suppliers of
capital goods and
systems in the fields of
commercial vehicle We use the SAP Solution Manager
construction, as the central repository for all
mechanical and plant
project documentation. The integrated
engineering.
use of SAP Knowledge Warehouse
provides advanced document
The focus of the project
management capabilities and control
is to consolidate and
harmonize business that leads to time savings in the
processes in 17 subsi- project. ”
diaries.
Bernhard Thoma, SAP Project Manager at MAN

SAP Solution Manager

facilitates the documen-
tation of all business and
technical requirements.

© SAP AG 2003,
2004 How you benefit from the SAP Solution Manager 3.1, Matthias Melich

© SAP AG 46
 Availability & Technical Requirements

Available Implementation Content

For the current availability of implementation content, please refer to:
http://www.sap.com/mk/get?_EC=jwWcpC0jp6UeSBCZwrKBEE

For the use of implementation functions, the satellite systems need

to have a release level of SAP R/3 4.6B or higher

© SAP AG 2004

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 Further Information

© SAP AG 2004

© SAP AG 48
 Copyright 2004 SAP AG. All Rights Reserved
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express
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© SAP AG 2004

© SAP AG 49